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Reviews of Prima Galil

Prima Galil
Elhadef 1, Tiberias

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 248 reviews" "
Rating 8 - Good. 107 out of 248 reviews" "
Rating 6 - Okay. 59 out of 248 reviews" "
Rating 4 - Poor. 18 out of 248 reviews" "
Rating 2 - Terrible. 10 out of 248 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hanry

Travelled with group
The bathroom need to be upgraded , the water leaks on the shower floor Breakfast sekection could have more protein
Stayed 2 nights in Mar 2024
Response from Morad H.R on 21 Mar 2024
Dear HanRegarding the bathroom:Our maintenance team is already looking into the issue. We will do our best to fix the leak as soon as possible. In the meantime, we can offer you an alternative room if needed.Regarding the breakfast menu:We are glad to hear that you were satisfied with your breakfast, but we understand your desire for more protein-rich options. We will pass your feedback along to our kitchen staff and consider adding additional options to the menu.We would be happy to assist you with anything else during your stay at the hotel.Sincerely,

6/10 Okay

Aaron

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not pick up the phone after booking when I had questions. The beds and the room itself were really small. And the hotel has a set temperature for all rooms you can’t change it for your comfortable temperature, I had to sleep with an open window and hear street noise all night.
Stayed 1 night in Feb 2024
Response from Morad H.R on 3 Mar 2024
Dear AaronI am sorry to hear that you did not enjoy your stay at our hotel. We take guest feedback very seriously and appreciate you bringing these issues to our attention.Regarding the unanswered phone calls: We understand that there may be times when we are unable to answer phones promptly, especially during peak hours. We apologize for any inconvenience this may have caused you. We are working to improve the availability of our phone answering service.Regarding the size of the beds and the room: We offer a variety of room types in different sizes. When booking, we recommend that you check the room description to make sure it meets your needs. We apologize if the size of the room you booked was not to your liking.Regarding the room temperature: We do have a central air conditioning system in the hotel that is set to a temperature that is comfortable for most guests. We apologize if this temperature was not comfortable for you. We offer guests the option of using a fan or an extra blanket to adjust the temperature in the room to their liking.We appreciate your feedback and hope that you will give us another opportunity to host you in the future. We will do everything we can to ensure that you have a more enjoyable experience.Sincerely,

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities
The communal areas were great, and the food was AMAZING. The rooms were clean, but could do with a lick of paint or some DIY. The pool area was nice, but above the busy road into Tiberias.
Stayed 4 nights in Sep 2023
Response from Morad H.R on 22 Oct 2023
Dear GemmaThank you very much for your stay at our hotel. We are glad to hear that you had a good experience in most parts of the hotel.We understand your feedback about the rooms and the pool. We will make an effort to improve the appearance and comfort of the rooms, including adding paint and making necessary repairs. We will also explore options to reduce noise from the busy road area.We strive to provide our guests with the best possible experience, and we appreciate your feedback.Sincerely,

10/10 Excellent

nir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a beautiful view. The air conditioner worked very well. Breakfast was served with a large variety and staff were very accommodating.
Stayed 1 night in Oct 2023
Response from Morad H.R on 13 Oct 2023
Dear Nirhank you so much for your stay at our hotel. We were so happy to hear that you enjoyed your stay.We always appreciate positive feedback from our guests, and we value your time in writing to us.We are glad to hear that you found our room clean and comfortable, and that our staff was friendly and helpful. We are always working to improve our service, and we are happy to hear that we were able to meet your expectations.We hope to see you again soon

10/10 Excellent

aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Morad H.R on 3 Sep 2023
Dear aaron, it's great to hear that you were satisfied with your stay at our hotel. Your feedback is highly valued, and it reflects the tremendous effort we put into providing the best possible service to our guests.It sounds like your stay was a positive experience, and that's very important to us. We are committed to continuously upgrading our services and facilities to ensure that you continue to feel comfortable and at home at our hotel.We look forward to welcoming you back to our hotel in the near future and providing you with another wonderful experience. If you have any questions or additional requests, we are here to assist you. Thank you for choosing to stay with us!

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view with pool. Very nice common areas and staff. The rooms themselves were mediocre. The carpet in hallways needs replacing and our smoke free room sometimes didn't seem like it because of the vent. Overall I liked this hotel though. The meal was also great despite a bit pricey.
Stayed 3 nights in Jul 2023
Response from מוראד מחלקת משאבי אנוש on 6 Aug 2023
תודה רבה לגבי המחמאות לגבי הצוותלגבי שאר הדברים אנו נעביר לגורם המטפלאני מקווה שבביקור הבא הכול יהי הרבה יותר טובבכבוד רב

10/10 Excellent

Emily

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
As a whole the hotel is a very nice facility. Great views, pool and lobby areas. Great staff. The only negative is that the room areas don't feel as clean as they could be (carpeted floors) but overall I recommend this hotel is you don't mind walking a bit to the waterfront.
Stayed 1 night in Jul 2023
Response from Morad H.R on 30 Jul 2023
Dear EmilyThank you very much for such nice words , we were very happy that you enjoyed your stay with us . We hope that you will visit us again in the future! best regards

2/10 Terrible

Moshe

Stayed 1 night in Jun 2023
Response from מוראד מחלקת משאבי אנוש on 24 Jun 2023
משה יקרצר לנו אם נגרמה אי נעימות מהאירוח שלך במלון ,אנו נבחן את ההערות שלך ונפעל בהתאם ,אנו מקווים שתהנה הרבה יותר שבביקור הבא שלך אצלנו .אנו מקווים שתבקר בקרוב באחד מבתי המלון של רשת פרימה.תודה רבה לך

8/10 Good

Robert

Stayed 3 nights in Apr 2023

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn't like that the elevators were 100 years old, the carpets in the hallways were sticky, the room door was open when i arrived, the room smelled like bug spray, the floor was sticky, the glasses were dirty, there was hair on the floor in the bathroom and on the bedsheets. The breakfast was bad. There were probably more things but I can't remember now. Not a good experience at all.
Stayed 1 night in Feb 2023
Response from Alina M, Operations Manager on 27 Feb 2023
Dear Keren,we are sorry for your disappointment with your stay with us and we apologize for all the things that caused it.All your remarks were transferred to the relevant department for further investigation and follow up.Good luck in your future travels!Alina

8/10 Good

Aleop

Liked: Cleanliness, staff & service
Cold as ice and far
Not a friendly Hotel, far from center, no ccoperative staff, expensive for nothing....they are many economical Hotels in Israel with better service and more friendly people
Stayed 2 nights in Nov 2022
Response from Operations Manager on 30 Nov 2022
Dear Aleop,Thank you for sharing with us your experience at Prima Galil Hotel in Tiberias.We are so sorry and we apologize for the unfriendly service you received .Good luck in your future travels!Regards,Alina M

6/10 Okay

jack, Plains

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room was nice. The meals were expensive. We asked for a do not sign and got it when we were leaving, too laye. We Sked for water and the giy in di,ing room did not want to give it. He finally did but asked us for 20 sheckels.
Stayed 4 nights in Sep 2022

8/10 Good

Ruchella and Bentsion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

kobi

Stayed 3 nights in Aug 2022
Response from מנהלת תפעול on 30 Aug 2022
קובי שלום,תודה לך על פרסום תגובתך .מקווים לראותך שוב בין האורחים שלנו בעתיד !בברכה,אלינה מ

6/10 Okay

Hadar

Stayed 2 nights in Aug 2022
Response from מנהלת תפעול on 30 Aug 2022
הדר שלום,אנו מצטערים על אכזבתך מהאירוח שלך במלון פרימה גליל.מזל טוב בטיולים העתיידם שלך!בברכה,אלינה מ

8/10 Good

Rikki

Stayed 1 night in Aug 2022
Response from Operations Manager on 30 Aug 2022
Dear Rikki,Thank you for the 8/10 rating.We hope that you will visit us again in the future!Regards,Alina M.

10/10 Excellent

Shlomit

Stayed 1 night in Aug 2022
Response from אלינה מ on 21 Aug 2022
שלומית היקרה,תודה לך על תגובתך של 10 מתוך 10 .שמחנו לדעת שנהנית בזמן האירוח שלך במלון פרימה גליל ומקווים לראותך שוב בין האורחים שלנו בקרוב!בברכה,

8/10 Good

MIRI

Stayed 3 nights in Aug 2022
Response from אלינה מ, מנהלת תפעול on 21 Aug 2022
שלומית היקרה,תודה לך על תגובתך של 8 מתוך 10 .שמחנו לדעת שנהנית בזמן האירוח שלך במלון פרימה גליל ומקווים לראותך שוב בין האורחים שלנו בקרוב!בברכה,

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from אלינה מ ,מנהלת תפעול on 21 Aug 2022
סרגאי היקרה,תודה לך על תגובתך של 10 מתוך 10 .שמחנו לדעת שנהנית בזמן האירוח שלך במלון פרימה גליל ומקווים לראותך שוב בין האורחים שלנו בקרוב!בברכה,

4/10 Poor

waseem

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived on Friday (shabat) all of the hotel facilities were closed inclusive elevator working on auto mode which is frustrating. I believe you should know this. Even television was out of service. There was a lot of dust on shelves and the overall feeling that it was more like a hostel than a hotel, a also the price wasn't proportional to the quality. Not satisfied.
Stayed 1 night in Jul 2022
Response from Operations Manager on 30 Aug 2022
Dear Waseem,We are so sorry for your disappointment on your stay at Prima Galil.Good luck in your future travels!Regards,Alina M.

4/10 Poor

Morris

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a total renovation
Run down hotel needs new beds, carpeting, and …
Stayed 1 night in Jul 2022
Response from Operations Manager on 30 Aug 2022
Dear Morris,Thank you for your feedback on your stay at Prima Galil in Tiberias.We are sorry for your disappointment with your stay at Prima Galil.Most of our rooms and public areas are newly renovated, you can check our room type and pictures on the site.Good luck in your future travels!Regards,Alina M.

6/10 Okay

nachum

Stayed 2 nights in Mar 2022

10/10 Excellent

Natalya

Stayed 5 nights in Jan 2022

8/10 Good

hezy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Operations Manager on 8 Dec 2021
Dear Hezy, Thank you for your rating on your stay at Prima Galil in Tiberias. We would be honored to have you as our guest again in the future! Regards, A. Massalha

8/10 Good

yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay and condition for fair price
Stayed 1 night in Oct 2021
Response from Operations Manager on 31 Oct 2021
Dear Yair, Thank you for your feedback on your stay at Prima Galil Hotel in Tiberias. We are glad that you enjoyed your stay with us and we hope to see ypou again among our guests in the future! Regards, A. Massalha

6/10 Okay

Oren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its basic but nice staff
This is a good location near the sea 10-12 min walk, room are terrible i got a suit and it looked like a jail cell, low ceiling very badly maintained paint jobs not done..to be fair i usually dont stay on lower end property so maybe that is the standard..
Stayed 1 night in Sep 2021
Response from Operations Manager on 8 Oct 2021
Dear Oren, Thank you for sharing with us your feedback on your stay at Prima Galil Hotel We are sorry that the room was not up to your expectations , in the meantime we are pleased that you find our staff to be "nice". Good luck in your future travels! Regards, A. Massalha

8/10 Good

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Operations Manager on 8 Oct 2021
Dear Dina, Thank you for your 8 out of 10 rating. We hope to see you among our future guests! Regards, A.. Massalha

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Globally ok
All in all it's worth the price but no more. Team hotel is fine, attentive and responsive. They do the most as they can. Particularly bad was the air conditioner noise that prevents sleeping and the parking barrier where it may take long before someone open it from the hotel.
Stayed 2 nights in Sep 2021
Response from Operations Manager on 8 Oct 2021
Dear Joel, Thank you for your feedback on your stay at Prima Galil. We apologize for the air conditioning noise and for the parking barrier inconveniences. We hope that you will visit us again in the future! Regards, A. Massalha

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2021
Response from Operations Manager on 8 Oct 2021
Dear Michael, We are sorry for your disappointment with your stay at Prima Galil and we apologies for it. Good luck in your future travels! A. Massalha

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for check in at 3pm but the room was ready at 5pm, two hours we were out of hotel
Stayed 1 night in Aug 2021
Response from Operations Mananger on 29 Aug 2021
Dear Andrey , Thank you for your feedback on your stay at Prima Galil Hotel in Tiberias. We hope that you will visit us again in the future! Reagrds, A. Massalha

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Operations Mananger on 29 Aug 2021
Dear Karin, Thank you for your 10 out of 10 rating. We are pleased that you enjoyed your stay with us and we hope that you will visit us again in the future! Regards, A. Massalha

6/10 Okay

Eldad

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Operations Manager on 29 Aug 2021
Dear Eldad, Thank you for your rating. We wish that you have told us more about your stay wish us. Good luck on your future visits! Regards, A. Massalha

8/10 Good

zipi

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2021
Response from Operations Manager on 8 Oct 2021
Dear Zipi, Thank you for the 8 out of 10 rating. We will be pleased to see you again among our guests in the future! Regards,, A. Massalha

8/10 Good

Avrham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Operations Manager on 29 Aug 2021
Dear Avraham, Thank you for your rating. We wish that you have told us more about your stay wish us. We hope to see you again among our guests in the future! Regards,

8/10 Good

Drorit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Operations Manager on 29 Aug 2021
Dear Dorit, Thank you for your rating. We wish that you have told us more about your stay wish us. We hope to see you again among our guests in the future! Regards,

10/10 Excellent

Ilan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jul 2021
Response from Operations Manager on 2 Aug 2021
Dear Ilan, Thank you very much for your feedback on your stay at Prima Galil Hotel in Tiberias. We are pleased to know that your experience was very good and we hope to see you among our returning guests in the future! Regards, A.Massalha

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Malik was very gand nice the same with the staff in the dining room especially Monique.
Stayed 3 nights in Jul 2021
Response from Operation Manager on 26 Jul 2021
Dear guest, thank you for your rating and for your nice words abourt our staff. We hope that you will visit us again in the future! Regards, A. Massalha

6/10 Okay

Kalman

Business traveller
Liked: Cleanliness
Disliked: Room comfort
לא משהו
Stayed 1 night in Jul 2021
Response from מנהלת תפעול on 8 Jul 2021
קלמן שלום, אנו מצטערים על אכזבתך מהאירוח שלך במלון פרימה גליל בטבריה. היינו רוצים לדעת יותר על מה לא היה בסדר בזמן שביקרת אותנו. מזל טוב בביקורים העתידיים שלך! בברכה, א. מסאלחה

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean and in good taste.
Stayed 1 night in Jun 2021
Response from Operations Manager on 28 Jun 2021
Dear Moshe, Thank you for your feedback on your stay at Prima Galil Hotel in Tiberias. We are pleased that you enjoyed your experience at our location and hopefully will be seeing you again among our guests soon! Reagrds, A.Massalha

8/10 Good

MIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
הכל היה טוב למעט שמע בין חדרים. כל דבר הוא מילה במילים
Stayed 1 night in Jun 2021
Response from א. מסאלחה,מנהלת תפעול on 8 Jun 2021
מירה שלום, תודה לך על בחירתך להתארח במלון פרימה גליל בטבריה . שמחנו לדעת שנהנית מהכל . לגבי הרעש בין החדרים אנו מתנצלים אל אי הנוחות , הדבר הועבר לגורמים הרלוונטים לצורך בדיקה וטיפול. נשמח לראותך בין האורחים שלנו בעתיד! בברכה,

10/10 Excellent

Ilana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from A. Massalha, Operations Manager on 8 Jun 2021
Dear Ilana, Thank you for your 10 out of 10 rating on your stay at Prima Galil Hotel in Tiberias. We hope to see you again among our guests in the future! Regards,

8/10 Good

Tzvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
היה חוויה טובה! מלון משופץ טנקי. יחס הוגן טוב ונעים מצד עובדי המלון, תמורה הוגנת לתשלום. לזוגות מומלץ לבקש שהמיטות יהיו נוחות ומתאימות לזוג, כי בדרך כלל הם מיועדות לתיירים שבאים בנפרד...
Stayed 1 night in May 2021
Response from אלינה מסאלחה,מנהלת תפעול on 31 May 2021
צבי שלום, תודה לך על פרסום תגובתך באתר. שמחנו לדעת שהאירוח שלך במלון פרימה גליל היה לשביעות רצונך ומקווים לראותך שוב בין האורחים שלנו בעתיד הקרוב! בברכה,

8/10 Good

ZAHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in May 2021
Response from A. Massala, Operations Manager on 31 May 2021
Dear Zahi, Thank you for your feedback on your stay at Prima Galil Hotel. We hope to see you again among our future guests! Best wishes,

10/10 Excellent

Nissim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from A. Massalha,Opeartions Manager on 31 May 2021
Dear Nissim , Thank you for your 10 out of 10 rating on hotels.com. We are pleased that you enjoyed your stay with us and we hope to see you again among our guests in the future! Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from A. Massala,Opeartions Mnager on 31 May 2021
Dear Guest, Thank you for your 5 out of 5 rating. We hope that you will visit us again in the future! Regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
חדרים נקיים ונוחים, ללא נוף לכנרת, לא ניתן לפתוח חלונות לאיוורור - תלויים במערכת מיזוג אויר בלבד, האינטרפוץ במקלחת היה שבור, המנעול האלקטרוני לא תקין, קיים עומס על מעלית קטנה בשבת בגלל השבתת המעלית השניה כמעלית שבת, הבריכה מוזנחת, המרפסת לא נקייה במיוחד ארוחת בוקר טובה מאוד. צוות אדיב.
Stayed 1 night in Apr 2021
Response from מנהלת תפעול on 30 Apr 2021
אורח יקר, תודה לך על פרסום תגובתך באתר . שמחנו לדעת שהניקיון, ארוחת הבוקר ושירות צוות העובדים היו לשביעות רצונך. ההערות שלך הועברו לבדיקה וטיפול. נשמח לארח אותך שוב בעתיד! בברכה, א. מסאלחה

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2021
Response from Operations Manager on 30 Apr 2021
Dear David, Thank you for your rating. We hope to see you again among our guests in the future! Regards, A. Massalha

10/10 Excellent

EYAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality - warmly recomended
Less then 1 hour for driving - Amazing! Recommended to someone who's like to see site that there is no available around the glob (example: In galilee area... First humanity stone building aged around 15,000 years ago, Golan Heights area "GALGAL REFAI
Stayed 3 nights in Mar 2021
Response from Operations Manager on 1 Apr 2021
Dear Eyal, Thank you for you review on our location. We are pleased that you enjoyed our " excellent hospitality" We hope to see you again among our guests in the future! Regards, Alina Massalha Operations Manager

6/10 Okay

Estelle

Stayed 1 night in Sep 2020

8/10 Good

Yehezkel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Operations Manager on 24 Aug 2020
Dear Yehezkel, Thank you very much for your rating on Hotels.com. We hope to see you again among our guests in the future! Regards, A. Massalha