Exterior

Reviews of Microtel Inn & Suites by Wyndham Thomasville/High Point/Lexi

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 169 out of 707 reviews" "
Rating 8 - Good. 206 out of 707 reviews" "
Rating 6 - Okay. 151 out of 707 reviews" "
Rating 4 - Poor. 84 out of 707 reviews" "
Rating 2 - Terrible. 97 out of 707 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 9 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Andres,We appreciate your kind feedback on our service. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Your satisfaction is our top priority.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quiet place to stay!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Curtis,We are delighted to hear that you found our hotel to be a good and quiet place for your stay. Our team always strives to provide a peaceful and enjoyable experience for all our guests. Should you have any more feedback or require assistance in the future, please do not hesitate to reach out to us.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Wendy, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to share any details of your stay so we can address them promptly.

2/10 Terrible

Tanya

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old filthy recliner and loveseat in the room looked like they were 30 years old. I wouldn’t even sleep in the bed sheets. I cut my stay short because it felt unsafe and filthy.
Response from Manager on 25 Jan 2024
Hello Tanya, Thank you for sharing your feedback with us. We are sorry to hear about your experience. We pride ourselves on providing clean and comfortable accommodations. We apologize if the condition of the furniture did not meet your expectations. We take your concerns seriously and will address them with our housekeeping team. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Robert,Thank you for staying with us and for the 5-star rating! We're thrilled to hear that you had a wonderful experience at our hotel. We always strive to provide exceptional service, and we're glad that we met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Michaela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Michaela,Thank you for choosing our hotel for your stay! We appreciate your high rating and hope you had an enjoyable experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any issues you may have had during your stay.

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello judy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the near future.

6/10 Okay

Celeste

Stayed 3 nights in Nov 2023
Response from Manager on 17 Dec 2023
Hello Celeste,We appreciate you choosing our hotel for your accommodation. If you have any further feedback or concerns about your recent stay, we kindly request you to reach out to us directly. We want to ensure that we address any issues you may have had and make your future stay with us more enjoyable.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello David,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

2/10 Terrible

Akil

Disliked: Cleanliness, property conditions & facilities
The bathrooms were dirty and had not been cleaned thoroughly. I would like a full refund.
Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Akil,Thank you for bringing your experience to our attention. We apologize if the cleanliness of the bathrooms did not meet your expectations. We value your feedback and will pass it along to our housekeeping team to ensure this is addressed. For any further assistance regarding a refund, please contact our management team directly.

6/10 Okay

Clare

Travelled with family
Liked: Staff & service
The room appeared clean and fresh. Clean crisp linens on the beds. I found the beds to be comfortable. Tub, sink and toilet were also clean. Second day there I was joined by a medium sized black bug in the bathroom. Don’t want to say the “ C” word as I am not sure what it was exactly. My son had a room upstairs and unfortunately encountered the same issue. On the other hand, every staff member we encountered was very courteous and accommodating.
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Clare,Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding our clean and comfortable rooms, as well as the professionalism of our staff. We apologize for any inconvenience caused by the unexpected visitor in your bathroom. We will work closely with our maintenance team to address this matter and ensure our guests have a pleasant stay in the future. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 Good

Carmella

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was a poop plant nearby which made the entire area smell like sewage
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Carmella, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your concerns and will work closely with our local authorities to address any surrounding odor issues. We hope you will consider staying with us again in the future so we can provide a more enjoyable experience.

2/10 Terrible

Amanda

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Amanda, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. We value your thoughts and will address your concerns with our team to ensure a better experience for our future guests. Should you have any further questions or comments, please don't hesitate to contact our management directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Duke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Debbie the front desk manager was extremely helpful. Our rooms were not cleaned when we arrived early and she cleaned the rooms herself, so that we could get checked in. She was very apologetic about the rooms not being ready and appreciated her service. Good service is hard to come by these days and Debbie met the mark.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Duke,Thank you for your kind words about Debbie! We are delighted to hear that she went above and beyond to ensure your satisfaction. We appreciate your understanding and please find a reason to visit us again soon.

10/10 Excellent

Michael Lambert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every month I stay here when I come over to NC from TN for business
Stayed 2 nights in Sep 2023
Response from Manager on 21 Oct 2023
Hello Michael Lambert,We appreciate your loyalty and are glad you choose to stay with us during your business trips. Thank you for your continued support and always pleased to serve you!

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello David,Thank you so much for your amazing rating! We are delighted that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

JoAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a third trip my husband and I have booked yours by far has been the best. I will now continue to look for your Microtel where ever we may be staying. The staff was so friendly and helpful. My sister and her husband recommended this place and it was terrific! 5 stars!
Stayed 4 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello JoAnne,Thank you for choosing our Microtel for your third trip! We are delighted to hear that you had a wonderful experience and found our staff friendly and helpful. We appreciate your recommendation and hope to welcome you back in the future.

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Must check rooms and demand cleaning! Only good if nothing else is available😔
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Debra,We apologize for the inconvenience. Please let us know if there is anything specific that needs attention in the rooms so that we can ensure a pleasant stay for you.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
We stay at this hotel whenever we come to Thomasville. They allow dogs so our fur baby is just as welcome as we are. Close to family and friends and easy to get where we need to go.
Stayed 7 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Pamela,We're thrilled to hear that you and your furry friend enjoyed your stay with us at our pet-friendly hotel in Thomasville! It's always a pleasure to provide a comfortable and convenient experience for our guests. We can't wait to welcome you back soon

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service
It was decent. Seem like it was a druggy hotel but the stay was good…
Response from Manager on 14 Oct 2023
Hello Cherise ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Chelsea

Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Chelsea, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

David

We found a man urinating in the bushes in the parking lot two of our four nights stay. We returned to our room after leaving one morning to find our used toothpaste tubes missing. We presumed they were thrown away while someone cleaned. One manager worked around the clock every day to maintain the facility. He tried…We may try the Comfort Inn next door on our next visit.
Stayed 3 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello David ,Thank you for taking the time to review our hotel. We hope that you found our accommodations and services to be satisfactory and we are very sorry to learn that we did not exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.

10/10 Excellent

Tamanche

Travelled with partner
Liked: Property conditions & facilities
I really enjoyed my stay the employees was very nice and helpful with everything.
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Tamanche,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Jim

Disliked: Amenities, property conditions & facilities
Was given a room where shower curtain was dirty and too short. as a result water was all over the floor. Fridge did not work. Floor was sticky. Not typical Wyndam property. not worth even $50 per night.
Stayed 1 night in Sep 2023
Response from Manager on 10 Oct 2023
Hello Jim, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Patricia

Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Patricia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Jarrod

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Jarrod,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refused to give us a room and follow ADA guidelines for service animals. So we found another hotel.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sep 2023
Hello Mark ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Rashell

Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Rashell,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Shawnta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sep 2023
Hello Shawnta,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Jack

Stayed 3 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Jack,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Brayton

Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Brayton,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Lateethia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine. I have no complaints
Stayed 1 night in Sep 2023
Response from Manager on 9 Sep 2023
Hi Lateethia,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Erica

Stayed 1 night in Sep 2023
Response from Manager on 7 Sep 2023
Hello Erica,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room with burn marks and holes in the bedding and sheets. Bathroom had someone else hair all over the shower walls. The back of the door was covered in hair as well. My Husband put his shoes on and his socks were covered In hair. We got no clean towels. We were also overcharged an extra hundred dollars. With out telling us they charged us an extra night. Spoke to the manager about all the issues and he hung up the phone on me. Terrible service and criminal charges with adding charges to my Debit Card with out even asking me!
Stayed 2 nights in Sep 2023
Response from Manager on 4 Sep 2023
Hello Karin, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was infested with bed bugs.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sep 2023
Hello Alvaro,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Amenities
The property and the staff was amazing and clean
Stayed 2 nights in Aug 2023
Response from Manager on 1 Sep 2023
Hi Paul,I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel offers a comfortable stay for a low price. The room was small but clean and quiet.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sep 2023
Hi Judy,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Ron

Stayed 3 nights in Aug 2023
Response from Manager on 19 Sep 2023
Hello Ron, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Caroline

Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Caroline,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Alma

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was very comfortable!
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hi Alma,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello tim,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello William,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Fernando

Stayed 1 night in Aug 2023
Response from Manager on 7 Sep 2023
Hello Fernando, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was so affordable, I was kind of expecting the place to be rundown, but quite the opposite. The room was clean and comfortable. There were some yellow cigarette burn marks on the side of the tub, but that is from careless guests, not the cleaning staff. I would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hi Lori,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

6/10 Okay

Mark

Stayed 1 night in Jul 2023
Response from Manager on 26 Aug 2023
Hello Mark, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 2 Aug 2023
Hello THOMAS,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Victoria

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So, there was no toilet paper in the bathroom… no shower curtain… there was a long black hair on the wash cloth… but, it was conveniently located and we were exhausted.
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Victoria,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic pet-friendly hotel (extra pet fee)
This is a decent 3-star hotel that we booked because it’s pet-friendly. Very clean and somewhat updated with new floors and bedding. The property looks like an older building but has been maintained. A minimal continental breakfast with no coffee offered in the rooms, which is fine by me; the breakfast bar coffee was good enough. My one concern is that the Hotels.com website made no mention of an additional $20 pet fee per night. I don’t have a problem with paying something extra, and at least I was notified of the $100 deposit, but if we had stayed multiple nights, the extra pet fee is something to consider over a long period. Customers should be notified. I’d stay here again, for sure, as it is a decent basic hotel for the price.
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Maria, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right off of the interstate. Very convenient for our family visit. Very clean and friendly staff. Will stay again.
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
Hello Sandi,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to Microtel for everything!
Stayed 2 nights in Jul 2023
Response from Manager on 21 Jul 2023
Hi Richard,Thank you for sharing this review, and we welcome you to visit us again anytime!