Thank you so much for your review. We wish to welcome you very soon.

We are sorry to know you had bad experience

thank you for your feedback, very appreciate it

Thank you for your review.

Thank you for your visit and your review. We are glad to welcome you agian.

thank you

Thank you for staying with us and your feedback

Thank you for staying with us and your feedback

Thank you for your review. We wish to welcome you in the future

Firstly I would like to say that the person who wrote this review was not the guest who made the booking and was not the guest who checked in to the hotelWhen the guest checked in to the hotel they were sent up to the room they were allocated on the booking system.The cleaner the day before had not cleaned the room as he ran out of time before he finished his shift that day but he did not inform the front desk before he left.When the hotel was made aware the original room had not been serviced the guest was moved to a similar room to the one that had been originally bookedThe guest was in the room for several hours before they emailed Expedia and complained the bench topshad not been cleaned and there was an insect in one of the coffee cups ( they did not contact the hotel front desk at this time ) Expedia contacted the hotel with the guest's complaints and the cleaner was sent up to the room. When the cleaner went to the room he could not any insect in the coffee cups and the guest had not taken a pic on their phone showing the insect in the coffee cup.The guest wanted to check out at this point.The guest'soriginal booking was for 5 nights and was aware thatthe hotel cancellation policy was the guest had to give 72 hours notice of cancellation to get the remainder of the booking refundedThe hotel decided only to charge one nights cancellation fee not 3 nights Rob Davies.....Manager

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Thank you for your review.

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Thank you for your review