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Reviews of Great Southern Hotel Sydney

3.5 out of 5
Great Southern Hotel Sydney
717 George Street, Haymarket, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 758 out of 1601 reviews" "
Rating 8 - Good. 635 out of 1601 reviews" "
Rating 6 - Okay. 134 out of 1601 reviews" "
Rating 4 - Poor. 42 out of 1601 reviews" "
Rating 2 - Terrible. 32 out of 1601 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Larraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there twice now, as it is so convenient to light rail and train
Stayed 2 nights in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Close to sightseeing area's.
Stayed 3 nights in Apr 2024
Response from Pat on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and local area. Staff are always great and happy to help with anything I need. Julian always greets me with a smile and asks how i've been.
Stayed 1 night in Apr 2024
Response from Pat on 14 Apr 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Beverly

Travelled with partner
It was so well run and clean we felt like home away from home!
Stayed 2 nights in Nov 2023
Response from Pat on 11 Apr 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Gillian

Travelled with partner
Location was excellent. Hotel was quiet and just what we needed. We had dinner and the food was excellent and very reasonable.
Stayed 1 night in Apr 2024
Response from Pat on 10 Apr 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

6/10 Okay

john

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs Reno and cleaning
Stayed 2 nights in Apr 2024
Response from Ashley on 10 Apr 2024
Hi John, Thank you for your suggestions, we will have this tackle with the rest of the team. We hope to see you again soon!

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location with easy access to transportation. Good bar and restaurant.
Stayed 5 nights in Apr 2024
Response from Pat on 8 Apr 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Being close to central
Stayed 2 nights in Apr 2024
Response from Ashley on 8 Apr 2024
Hi Helen, Thank you for giving us a good score and providing positive feedback about our location. We look forward to welcoming you back again soon. Have a good one!

10/10 Excellent

Wai Lok Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and the hotel's location is perfect
Stayed 1 night in Apr 2024
Response from Pat on 7 Apr 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Randy

Clean and comfortable
Stayed 1 night in Apr 2024
Response from Pat on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient being so close to Central Will happily stay again
Stayed 1 night in Apr 2024
Response from Pat on 4 Apr 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

10/10 Excellent

Wai Lok Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on 5 Apr 2024
Hi Rex, Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Pat on 11 Apr 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

8/10 Good

Richard

Travelled with partner
Liked: Staff & service
This hotel has good location and within walking distance to train station and resturants around.
Stayed 2 nights in Mar 2024
Response from Pat on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn't 5 star and doesnt claim to be. However it is clean, comfortable and conveniently located in the city and to transport and I will be more than happy to stay there on my next visit to Sydney.
Stayed 2 nights in Mar 2024
Response from Pat on 24 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay. We are looking forward to your next stay.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to transport, good staff, good condition
Stayed 2 nights in Mar 2024
Response from Pat on 24 Mar 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

10/10 Excellent

Dorry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to rail and light rail, always stay here when in Sydney
Stayed 3 nights in Mar 2024
Response from Pat on 24 Mar 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was enthusiatic and went out of their way to help us get buses, figure our public transportation, get extra pillows, the finer touches and helped with grace and style.
Stayed 4 nights in Mar 2024
Response from Pat on 24 Mar 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and out, pleasant staff. Good clean renovated private bathroom. Locatiin good, Closeness to Chinatown, Haymarket light rail acrods the road. Mattress needs improving, sheets while appearing laundered need to be chkd for stains, spots, or replaced. Overall happy.
Stayed 1 night in Mar 2024
Response from Pat on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

DIANE, MISSISSAUGA

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Pat on 21 Mar 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

10/10 Excellent

Samatchaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on 19 Mar 2024
Hi Samatchaya,Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

6/10 Okay

TREVOR

Travelled with family
Liked: Staff & service
At Xmas time we asked to stay in room 619, didn't happen; this time we asked to stay in room 619, again didn't happen. On both occasions put in 618, 2metre high balcony and both times littered with leaves and not clean. Asked management for a broom as I would clean myself, but management said it would be attended to...didn't happen; Look after your regular customers !!!!
Stayed 2 nights in Mar 2024
Response from Ashley on 20 Mar 2024
Hi Trevor, Thank you for choosing to stay with us. We regret to inform you that we cannot guarantee room availability due to high online booking demands. Therefore, we highly recommend that our guests book online in advance to secure their preferred room type. Moreover, we are sorry to hear that our staff did not assist with the cleanliness of the balcony during your stay. Please be informed, that we will raise this issue with our duty manager to ensure that it does not happen again. We sincerely apologise for any inconvenience this may have caused you, and we hope that this incident will not hinder you from choosing us again for your next vacation. Thank you for bringing this to our attention.

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed staying at this hotel. The staff and service were good. An inexpensive breakfast was available at the hotel. The city L was only a block from the hotel, so that made navigating around easy
Stayed 3 nights in Mar 2024
Response from Pat on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fantastic
Stayed 1 night in Mar 2024
Response from Pat on 17 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay. We are looking forward to your next stay.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to train station
Stayed 1 night in Mar 2024
Response from Ashley on 15 Mar 2024
Hi Douglas, Thank you for taking the time to share this positive feedback from your recent stay with us. Have a good one!

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pat on 14 Mar 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

8/10 Good

Pandy

Liked: Cleanliness, staff & service
Bathroom very clean. Room rather shabby. Don’t expect to open curtains as looks out to back of hotel and other rooms. Coffee in room not drinkable - very poor quality. Staff extremely pleasant.
Stayed 1 night in Mar 2024
Response from Ashley on 14 Mar 2024
Hi Pandy,Thank you for choosing to stay with us and leaving valuable feedback and an amazing rating. We are looking forward to welcoming you back soon. Have a great day!

2/10 Terrible

Leslie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting run down
Stayed 1 night in Mar 2024
Response from Ashley on 12 Mar 2024
Hi Leslie, Thank you for choosing to stay with us. We are sorry to hear about your dissatisfaction. Please let us know which area of our service needs improvement so that we can better serve you in the future. Have a great day and thank you again!

10/10 Excellent

Coleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location, clean rooms and surprisingly very quiet for how large and busy a hotel it is. Will stay there again!
Stayed 3 nights in Mar 2024
Response from Ashley on 12 Mar 2024
Hi Coleen, Thank you for providing positive feedback about our location. We look forward to welcoming you back again soon. Have a good one!

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room in a great location for train and light rail transport
Stayed 1 night in Mar 2024
Response from Ashley on 11 Mar 2024
Hi Cathy, Thank you for providing positive feedback about our location. We look forward to welcoming you back again soon. Have a good one!

8/10 Good

LIANG

Liked: Staff & service
Good for short stay.
Stayed 2 nights in Mar 2024
Response from Pat on 10 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Leslie

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The quality and service are getting very poor
Stayed 1 night in Mar 2024
Response from Ashley on 11 Mar 2024
Hi Leslie, Thank you for taking the time to share your feedback on your recent stay and would love to learn more about the specific aspects of our service that may have fallen short of your expectations. Your detailed insights will help us in enhancing our guest experience. We value your contribution and hope to welcome you back for an improved stay. Have a great day!

8/10 Good

Diane

Liked: Staff & service, amenities
As a solo female traveller I found the location and hotel very safe. The tram/light rail was opposite the hotel and central station 5 mins walk. The room was large enough although a bit dated. But would recommend for all the othet advantages - location, staff and nice bar/restaurant on site.
Stayed 5 nights in Mar 2024
Response from Ashley on 6 Mar 2024
Hi Diane, Thank you for staying with us and appreciating our great location and friendly staff. Our team's hard work and dedication met your expectations. Thank you and have a wonderful day!

10/10 Excellent

William, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keeping the uniqueness. Reasonable prices. Great location to train station. A fabulous city!
Stayed 2 nights in Mar 2024

8/10 Good

Ashley

Great location and service
Stayed 1 night in Feb 2024
Response from Pat on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

peiyuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable to shopping and dining.
Stayed 1 night in Feb 2024
Response from Pat on 28 Feb 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
short distance from central station and shorter distance from the light rail so location convenience is very good. also surrounded by lots of restaurants and short walk to chinatown
Stayed 1 night in Feb 2024
Response from Pat on 27 Feb 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

6/10 Okay

valerie

Liked: Staff & service
Pretty basic room. No toiletries, bathmat of hand towels. Ok for 1 night
Stayed 1 night in Feb 2024
Response from Ashley on 27 Feb 2024
Hi Valerie, Thank you for choosing to stay with us. Our friendly front office team is available 24/7 to address any concerns you may have during your stay. Please feel free to let them know how they can assist you. Thank you for informing us, and we hope to welcome you back to our property again.

10/10 Excellent

Suzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our location was so accessible to all forms of transport and points of interest. Staff were friendly and helpful, and we could have an early check in too. We will stay again.
Stayed 1 night in Feb 2024
Response from Pat on 25 Feb 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Pat on 25 Feb 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
Great location for central station and Sydney, reasonably priced, helpful staff but otherwise a bit tired and absolutely average
Stayed 4 nights in Feb 2024
Response from Ashley on 22 Feb 2024
Hi Robert, Thank you for choosing to stay with us and for providing us with valuable feedback. We truly appreciate your rating and hope to have the pleasure of welcoming you back soon. Have a wonderful day!

8/10 Good

mark

Liked: Cleanliness
House keeping was lacking. Need to improve.
Stayed 6 nights in Feb 2024
Response from Ashley on 21 Feb 2024
Hi Mark, Thank you for choosing to stay with us and for leaving such valuable feedback and an amazing rating. Our friendly front office team is available 24/7 and would be happy to address any concerns you may have during your stay. Have a great day!

10/10 Excellent

Xuedao

Travelled with partner
Liked: Cleanliness, staff & service
I like the hotel because it is convenient for everything.
Stayed 3 nights in Feb 2024
Response from Pat on 18 Feb 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

10/10 Excellent

christine, Broadbeach Waters

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed due to the locality of darling harbour,. The tram station is right across the road. And quick walk into Chinatown. Great food and rooms were clean and staff are an asset. Will definitely be back
Stayed 1 night in Feb 2024
Response from Pat on 18 Feb 2024
Thank you for the feedback. We are so glad to hear that you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price
Stayed 2 nights in Feb 2024
Response from Pat on 18 Feb 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.

2/10 Terrible

Luxin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on 19 Feb 2024
Hi Luxin, Thank you for choosing to stay with us. However, it seems like you were not fully satisfied with your experience. It would be helpful for us if you could elaborate on which part of our service you think we need to improve. Your insights are valuable to us. Thank you again, and have a great day!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location , friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol, Rock Island

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bar, and near the light train.
Stayed 5 nights in Feb 2024
Response from Ashley on 12 Feb 2024
Hi Carol,Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

4/10 Poor

kevin

Stayed 1 night in Jan 2024
Response from Ashley on 21 Mar 2024
Hi Kevin, Thank you for choosing to stay with us. But it seems like your experience left you feeling less than completely satisfied. Please let us know which area of our service needs improvement so that we can better serve you in the future. We value your feedback. Have a great day and thank you again!

8/10 Good

Matthew

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Pat on 25 Feb 2024
Thank you for staying with us. We appreciate you for taking time to send us your feedback.