Dear Guests,We would like to thank you for taking the time to share your impressions of your visit to the Grand Hotel. We regret that you did not enjoy our breakfast very much. It is very popular and much appreciated by our other guests. , which is very popular and appreciated by our other guests. As a 3-star hotel, we have focused on the quality of our products. For your information, breakfast is always included in every reservation and there are no supplements, as may be charged in other hotels. Our bread and Viennese pastries are delivered each morning by our artisan baker, and include Alsatian specialities such as mini Stolle, mini Alsatian streussel, mini pains au chocolat and mini croissants. Our scrambled eggs are prepared each morning by our kitchen staff (who can add salt and pepper to taste), and are not industrially produced. . the knack sausages come from a local butcher's, the tea and yoghurt and cereals are organic, the coffee machines use real ground coffee beans from RECK and are of premium quality, we also have various cheeses and fresh fruit and farmhouse fruit juices.We are sorry that you are disappointed with the umbrella service for which a deposit is required. Indeed following lot of losses and umbrellas not returned or broken, we are now obliged to request a guarantee deposit per umbrella. This is a service offered by our hotel. The umbrella is not paid for, the deposit money is returned at the end of the stay, once the umbrella has been returned.Best Regards,

Chers clients,C'est avec beaucoup de plaisir que nous recevons vos compliments et toutes ces éloges à l'égard de notre établissement et de notre personnel. Soyez sûre que vos remarques seront partagées avec le reste de notre équipe.Nous somme également ravis d'avoir pu vous satisfaire tout au long de votre séjour parmi nous.Au plaisir de vous accueillir à nouveau lors d'un prochain voyage.Bien cordialement

Dear Guests,Thank you for your comment. We are very pleased to hear that we fully met all your expectations, especially regarding the location, service and facilities of your Confort room, and that you had a very pleasant stay at the Grand Hôtel*** Strasbourg. We look forward to welcoming you on a future stay and wish you a wonderful week end. Yours sincerely.

Dear Guest,We would like to thank you for taking the time to share your impressions of your visit to the Grand Hotel. Firstly, we would like to apologise for the fact that our service did not fully meet your expectations. We regret that the noise outside caused you problems sleeping peacefully and we ask you to accept our apologies.We have taken note of your comments and are taking appropriate action. We regret that you found the breakfast room noisy, as at the moment the hotel is often fully booked and it can be very busy. You can ask to have breakfast in your room, if you prefer to be quieter, by contacting our Reception team. We look forward to seeing you again during your next stay. Yours sincerely

Dear Guests,It is with great pleasure that we receive your compliments and praise for our establishment and our staff. Please be assured that your comments will be shared with the rest of our team.We are also delighted to have been able to satisfy you throughout your stay with us.We look forward to welcoming you again on your next trip.Best Regards,

Chers clients,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires concernant votre récent séjour au Grand Hôtel *** Strasbourg.C'est toujours un plaisir de lire des commentaires aussi agréables.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien Cordialement,