Dear Chandarith, We are delighted you found Extended Stay America safe and quiet during your stay. Providing a peaceful environment for our guests is a top priority for us. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel management

Dear Kevin, We apologize for any inconvenience you experienced during your stay. While we strive to ensure our amenities are fully functional, unexpected issues may arise sometimes. We appreciate your understanding and patience. Your feedback regarding the hallway odor is noted, and we will address it promptly. Despite your challenges, we are glad we could still meet your needs. We value your patronage and hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management

Dear Jennon, Thank you for your positive feedback! We're delighted to hear that despite the area's challenges, you found Extended Stay America's safety measures, cleanliness, and staff to be excellent. Your satisfaction is our priority, and we appreciate your acknowledgment. We look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Markus, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love that our convenient location worked well for you, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Guadalupe, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. Rest assured that this issue has been addressed with our staff and will not be repeated. We also work hard to provide a clean and comfortable environment and we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Arturo, Thank you for choosing Extended Stay America and for taking the time to post a review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a great stay. We hope you will revisit the next time your travel brings you to Stockton.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Anna, It is wonderful to read your review of your recent stay at our Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear Pierangela, Thank you for taking the time to leave us feedback on our hotel. We apologize for the pet issues and the inconvenience this caused. We appreciate you alerting our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Your feedback is shared with our management team for further action on this aspect. Thank you for choosing us; we hope you will revisit soon so we can provide you with a more seamless experience.Sincerely,Hotel Management

Dear Tanisha, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned team for improvement. Meanwhile, please feel free to reach out to us at the hotel so we can review your charges and assist you further. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Nurullah, Thank you for being our guest. It is glad to know you had a pleasant stay and were pleased that our location was perfect for your needs. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Mary, We apologize for the issues you faced during your stay. We value your feedback and take your concerns seriously. The noise and parking situation are regrettable, and we'll work to address them. We understand your frustration with the payment policy and will review it for improvements. Your comments are important to us, and we aim to provide a better experience in the future. We appreciate your patience and hope to regain your trust during your next visit.Sincerely,Hotel Management

Dear Pratik, Thank you for staying with us and sharing your feedback. We are sorry for your disappointment with our property maintenance and cleanliness issue. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for bringing this to our attention; we will address the issue with our maintenance and housekeeping team, as we always want to improve our services. We hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

Dear Marissa, We thank you for appreciating the staff and the property. However, Please accept our apologies for any issue or disappointment during your stay; we are Extended Stay property, so people stay for many days or weeks. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. We hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

Dear Jim, Thank you for reviewing your experience. We are sorry for not meeting your expectations. Our team works hard to provide the best service to our guests. Also, we apologize for your disappointment with the breakfast choices not meeting your liking. Your comments are shared with the concerned team for further improvement. We also regret your dissatisfaction with the housekeeping issues you pointed out in your room. Our team is looking into it on a priority basis and will ensure they never repeat. Please give us another opportunity to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear Russell, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Hsin, Thank you for including Extended Stay America in your travel plans. We are glad you could retire to your suite and take advantage of our fully equipped kitchens. We hope you are planning another visit our way.Sincerely,Hotel Management

Dear Kimberly, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit Stockton. Sincerely,Hotel Management

Dear Juanita, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Leticia, we are very sorry for your experience with our associate. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. However, we are fortunate to have such a competent and exceptional team member as Andrea; we are glad she made your unpleasant experience more bearable. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

Dear Eric, thank you for choosing Extended Stay America for your recent business visit. It is nice to read this type of recognition for our staff, especially Anita and Paul, and we will be sure to share this lovely feedback with them. Also, we appreciate the great comments about your time with us. We hope to be your first choice whenever you visit the area.Sincerely,Hotel Management