All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Quick check in, nice room, great pool and hot tub and a good breakfast.
Sally
Stayed 1 night in Mar 2024
Response from AGM on 7 Mar 2024
Thank you We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.
4/10 Poor
Rebecca
Travelled with family, Travelled with pets
27 Feb 2024
Asked for housekeeping 2 times never showed up.
Rebecca
Stayed 4 nights in Feb 2024
Response from AGM on 27 Feb 2024
Sorry for your inconvenience. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.
6/10 Okay
Isabel
Travelled with family
11 Feb 2024
Disliked: Property conditions & facilities
Would advise to go elsewhere. Toilet seat broken, bathroom light flickered, food left in mini fridge.
Advertised indoor swimming pool but upon check in was told it wasn’t heated. My daughter was so disappointed - would have gone elsewhere had I known.
Lady doing breakfast left it dirty and unfilled as she did crochet in the side room.
Isabel
Stayed 1 night in Feb 2024
Response from AGM on 12 Feb 2024
Sorry for your inconvenience. Our indoor swimming pool had the pump go out, unfortunately these things happen. It will be fixed this week. We appreciate your comments and will forward your input to our leadership teams.
Excellent experience overall. Super clean, lots of great amenities, best hotel breakfast ever, would stay again in a heartbeat. Really great food and service at the sports bar across the street.
Robert
Stayed 1 night in Jan 2024
Response from AGM on 29 Jan 2024
Thank you. We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week..
2/10 Terrible
Kelly
26 Dec 2023
Liked: Cleanliness
I reserved 2 King Suites. One for me and one for may girlfriends sister. This is the first time I was meeting the Sister. They gave me a suite and her sister a double. There we Kings available, Then when we checked out they charged my guest for their room. I spent 1 hr geting that mess straightened out and a refund on her card that may take 2 to5 days. Today I had a charge for her room on my credit card. Another hour on phone to straighten out and a 2 to5 day wait for credit. I was totally embarrassed by what happened. What a first meeting!!!
Kelly
Stayed 1 night in Dec 2023
Response from AGM on 28 Dec 2023
We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week.
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.
6/10 Okay
Jeff
15 Dec 2023
The hotel hasn't taken to a lot of updates. The short toilets, aging "look" and no usb ports were somewhat of a surprise. Overall, I'd stay again and the rate was fine.
The morning brunch and evening beverage/muchies was great!. It's too bad the rooms are simply old.
Jeff
Stayed 1 night in Dec 2023
Response from AGM on 15 Dec 2023
We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.
2/10 Terrible
Maria
Travelled with family, Business traveller
24 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
They over charge for items that can be washed but according to them it can and they are damaged
Maria
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
When linens get damaged, as these are, we have absolutely no alternative but to throw them away, and purchase new ones. This is not remotely accepatable. This was really unneccesary, and a total mistreatment of hotel property.
The hotel was very nice and the breakfast was great
Ruth
Stayed 3 nights in Nov 2023
Response from AGM on 14 Nov 2023
Thank you. We greatly appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.
4/10 Poor
Vanessa
Travelled with partner
7 Nov 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Our room 201 door did not lock. We didn't realize this until my husband was going to run get us dinner, and could just push the door open. When he was there we could use the deadbolt and flip lock. I had had a medical procedure earlier and not in shape to move rooms at this point. The tub/shower dripped all night and ran out of hot water. We could not get the room cool enough to sleep comfortably 67-74 degrees the whole time.
We usually like Best Western but this was a fail. When i told the receptionist she said she guessed they needed to fix a few things.
Vanessa
Stayed 1 night in Nov 2023
Response from AGM on 8 Nov 2023
Sorry for you inconvenience. We will forward to maintenance. We hope you and yours have a very nice week
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. Have a great week
6/10 Okay
Gary
16 Oct 2023
Liked: Staff & service
The toilet ran every 4 to 5 minute's and the sink took a long time to drain. We stayed two nights so expected to at least have towels replaced and the garbage emptied. This was not done. Bed was comfortable and breakfast was very good with lots of options.
Gary
Stayed 2 nights in Oct 2023
Response from AGM on 27 Oct 2023
Sorry for your inconvenience. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.
The room was clean. I didn’t want a bathtub. I wasn’t happy with the shower head as it was too wide spread. Other than that the staff was very pleasant and helpful.
Karen
Stayed 4 nights in Aug 2023
Response from BW on 10 Sep 2023
Thank you for completing the survey your feedback is important to us. We would like to apologize for not exceeding your expectations. We hope you stay with us again.
Nice property but we were on the top floor and roofers started working and banging away right above our room at 7:30am. Why didn’t they give us a different room when we checked in if they had reroofing going on. Totally ruined the stay and the desk clerks in the morning only offered a gee we’re sorry
Mark
Stayed 1 night in Aug 2023
Response from John on 17 Aug 2023
We apologize for the roof work starting prior to the agreement we had with the company.Our efforts to mitigate the noise and interruptions could have been netter - and we are very sorry.
Great little quiet area with restaurants right around the corner. Nice room. Elevators quite slow but staff is super friendly and very nice. Room was updated and very nice.