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Reviews of Best Western Plus Liberty Lake Inn

2.5 out of 5
Best Western Plus Liberty Lake Inn
1816 N Pepper Ln, Liberty Lake, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 869 reviews" "
Rating 8 - Good. 266 out of 869 reviews" "
Rating 6 - Okay. 88 out of 869 reviews" "
Rating 4 - Poor. 52 out of 869 reviews" "
Rating 2 - Terrible. 36 out of 869 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, nice room, great pool and hot tub and a good breakfast.
Stayed 1 night in Mar 2024
Response from AGM on 7 Mar 2024
Thank you We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

4/10 Poor

Rebecca

Travelled with family, Travelled with pets
Asked for housekeeping 2 times never showed up.
Stayed 4 nights in Feb 2024
Response from AGM on 27 Feb 2024
Sorry for your inconvenience. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

6/10 Okay

Isabel

Travelled with family
Disliked: Property conditions & facilities
Would advise to go elsewhere. Toilet seat broken, bathroom light flickered, food left in mini fridge. Advertised indoor swimming pool but upon check in was told it wasn’t heated. My daughter was so disappointed - would have gone elsewhere had I known. Lady doing breakfast left it dirty and unfilled as she did crochet in the side room.
Stayed 1 night in Feb 2024
Response from AGM on 12 Feb 2024
Sorry for your inconvenience. Our indoor swimming pool had the pump go out, unfortunately these things happen. It will be fixed this week. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience overall. Super clean, lots of great amenities, best hotel breakfast ever, would stay again in a heartbeat. Really great food and service at the sports bar across the street.
Stayed 1 night in Jan 2024
Response from AGM on 29 Jan 2024
Thank you. We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week..

2/10 Terrible

Kelly

Liked: Cleanliness
I reserved 2 King Suites. One for me and one for may girlfriends sister. This is the first time I was meeting the Sister. They gave me a suite and her sister a double. There we Kings available, Then when we checked out they charged my guest for their room. I spent 1 hr geting that mess straightened out and a refund on her card that may take 2 to5 days. Today I had a charge for her room on my credit card. Another hour on phone to straighten out and a 2 to5 day wait for credit. I was totally embarrassed by what happened. What a first meeting!!!
Stayed 1 night in Dec 2023
Response from AGM on 28 Dec 2023
We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 26 Dec 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 25 Dec 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on 22 Dec 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

6/10 Okay

Jeff

The hotel hasn't taken to a lot of updates. The short toilets, aging "look" and no usb ports were somewhat of a surprise. Overall, I'd stay again and the rate was fine. The morning brunch and evening beverage/muchies was great!. It's too bad the rooms are simply old.
Stayed 1 night in Dec 2023
Response from AGM on 15 Dec 2023
We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

2/10 Terrible

Maria

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
They over charge for items that can be washed but according to them it can and they are damaged
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
When linens get damaged, as these are, we have absolutely no alternative but to throw them away, and purchase new ones. This is not remotely accepatable. This was really unneccesary, and a total mistreatment of hotel property.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beds and breakfast!
Stayed 1 night in Nov 2023
Response from AGM on 16 Nov 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the breakfast was great
Stayed 3 nights in Nov 2023
Response from AGM on 14 Nov 2023
Thank you. We greatly appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

4/10 Poor

Vanessa

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Our room 201 door did not lock. We didn't realize this until my husband was going to run get us dinner, and could just push the door open. When he was there we could use the deadbolt and flip lock. I had had a medical procedure earlier and not in shape to move rooms at this point. The tub/shower dripped all night and ran out of hot water. We could not get the room cool enough to sleep comfortably 67-74 degrees the whole time. We usually like Best Western but this was a fail. When i told the receptionist she said she guessed they needed to fix a few things.
Stayed 1 night in Nov 2023
Response from AGM on 8 Nov 2023
Sorry for you inconvenience. We will forward to maintenance. We hope you and yours have a very nice week

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice.
Stayed 1 night in Nov 2023
Response from AGM on 6 Nov 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Jamere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Agm on 30 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night. Easy to get to. Not much around.
Response from GM on 30 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and serves great breakfast!
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Katherine

Stayed 3 nights in Oct 2023
Response from AGM on 11 Nov 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Caryl

Stayed 1 night in Oct 2023
Response from AGM on 10 Nov 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

David, Hamilton

Travelled with family
Liked: Cleanliness, staff & service
It was convenient to my motorcycle dealer. Nice Bistro next door had excellent food and service along with outdoor dining.
Stayed 2 nights in Oct 2023
Response from BW on 21 Oct 2023
Thank you for taking our survey. Hope to see you again soon.

4/10 Poor

DANIEL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff were clueless. Pool was cold. Hot tub did not work.
Stayed 2 nights in Sep 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023
Response from Agm on 27 Oct 2023
Thank you. We appreicate your stay and input.. We hope you and yours have a very nice week.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Agm on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. Have a great week

6/10 Okay

Gary

Liked: Staff & service
The toilet ran every 4 to 5 minute's and the sink took a long time to drain. We stayed two nights so expected to at least have towels replaced and the garbage emptied. This was not done. Bed was comfortable and breakfast was very good with lots of options.
Stayed 2 nights in Oct 2023
Response from AGM on 27 Oct 2023
Sorry for your inconvenience. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Kimberly, Lolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Leann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Mary, Stanwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies were delicious
Stayed 1 night in Oct 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, clean and fairly quiet. The included breakfast had a good variety of options and was of decent quality.
Stayed 3 nights in Oct 2023
Response from Agm on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Gael, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Good shower. Hot tub jets didn't work well.
Stayed 4 nights in Oct 2023
Response from AGM on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Lizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Agm on 27 Oct 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Thomas, Walla Walla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful welcoming staff; clean and quiet hotel. Definitely will return.
Stayed 1 night in Sep 2023
Response from BW on 22 Sep 2023
Thank you for your great review! Hope to see you again!

6/10 Okay

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Check in was a little rough. Could have been managed better
Stayed 1 night in Sep 2023
Response from Anna on 18 Sep 2023
We apologize for any issues you may have experienced.

10/10 Excellent

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BW on 10 Sep 2023
Thank you for completing the survey regarding your recent stay at our property. We value your business and hope to see you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. I didn’t want a bathtub. I wasn’t happy with the shower head as it was too wide spread. Other than that the staff was very pleasant and helpful.
Stayed 4 nights in Aug 2023
Response from BW on 10 Sep 2023
Thank you for completing the survey your feedback is important to us. We would like to apologize for not exceeding your expectations. We hope you stay with us again.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Anna on 4 Sep 2023
Thank you!

10/10 Excellent

Gary, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would stay here again
Stayed 1 night in Aug 2023
Response from Anna on 4 Sep 2023
Thank you!

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities
The room was clean, and so was the property.
Stayed 1 night in Aug 2023
Response from John on 26 Aug 2023
Thank you for recognizing the work of our Staff! We strive to provide a great Guest Experience - every time!

4/10 Poor

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property but we were on the top floor and roofers started working and banging away right above our room at 7:30am. Why didn’t they give us a different room when we checked in if they had reroofing going on. Totally ruined the stay and the desk clerks in the morning only offered a gee we’re sorry
Stayed 1 night in Aug 2023
Response from John on 17 Aug 2023
We apologize for the roof work starting prior to the agreement we had with the company.Our efforts to mitigate the noise and interruptions could have been netter - and we are very sorry.

8/10 Good

Alan

Stayed 1 night in Aug 2023
Response from Anna on 14 Aug 2023
Thanks!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Aug 2023
Response from John on 11 Aug 2023
Thank you for staying with us!

4/10 Poor

Jolie

Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from John on 2 Aug 2023
We strive to provide the best Guest experience possible, and apologize for any issues during your stay.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anna on 30 Jul 2023
Thank you!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from John - GM on 28 Jul 2023
Thank you for sharing your review!We appreciated the opportunity to serve you!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel value for travelers. We booked last minute and my only regret was not booking direct through hotel.
Stayed 1 night in Jul 2023
Response from Anna on 26 Jul 2023
Thank you!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was easy. Staff was nice. Pool is great!
Stayed 1 night in Jul 2023
Response from Anna on 19 Jul 2023
Thank you!

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Anna on 23 Jul 2023
We apologize for any issues you've experienced during your stay.

8/10 Good

Geralyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little quiet area with restaurants right around the corner. Nice room. Elevators quite slow but staff is super friendly and very nice. Room was updated and very nice.
Stayed 1 night in Jul 2023
Response from Anna on 19 Jul 2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Anna on 17 Jul 2023
Thanks!

10/10 Excellent

David J

Stayed 1 night in Jul 2023
Response from Anna on 5 Aug 2023
Thank you!