In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Capri by Fraser Changi City, Singapore

4 out of 5
Capri by Fraser Changi City, Singapore
3 Changi Business Park Central 1, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1296 out of 2184 reviews" "
Rating 8 - Good. 679 out of 2184 reviews" "
Rating 6 - Okay. 137 out of 2184 reviews" "
Rating 4 - Poor. 40 out of 2184 reviews" "
Rating 2 - Terrible. 32 out of 2184 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Great place to by the airport and expo area
Stayed 1 night in Apr 2024
Response from Fherzana on 21 Apr 2024
Dear Thomas,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Daryl, Federal Way

Liked: Cleanliness, amenities, property conditions & facilities
Easy access from Changi, lots of food options.
Stayed 1 night in Apr 2024
Response from Fherzana on 18 Apr 2024
Dear Daryl, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Lokmane, Arjan, Al Barsha South 3

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fherzana on 14 Apr 2024
Dear Lokmane,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked the room , but check in took longer than anticipated with only 1,person doing this when we arrived at 5.30pm local time. There was also no information provided on the hotel facilities and services available, when checking in , or where to find it.
Stayed 1 night in Apr 2024
Response from Fherzana on 7 Apr 2024
Dear Kevin, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the services and lack of information rendered by Front Desk.Please be rest assured that we will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

8/10 Good

Tessa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Fherzana on 5 Apr 2024
Dear Tessa,Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

ROSA

Travelled with partner
The decor and architecture are unique. Everything is very well so off.
Stayed 2 nights in Mar 2024
Response from Eric Lai on 1 Apr 2024
Dear Rosa,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation.We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards,Eric LaiDuty Manager

10/10 Excellent

Kimberlie

Liked: Cleanliness, property conditions & facilities
Nice hotel and convenient location for an overnight airport connection. I was worried about arriving after midnight, and wanted to be sure there was 24hr check in. Property did not respond to emails prior to arrival nor did did they answer the phone the night of arrival. I took a taxi to the hotel anyway to find staff in place and kindly handled my late check in. Everything except communication was great.
Stayed 1 night in Mar 2024
Response from Eric Lai on 31 Mar 2024
Dear Kimberlie,Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We do sincere apologies with regards to the communication prior to your arrival. We will investigate and work on our lapses to improve and avoid such occurrences.We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Eric LaiDuty Manager

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access from the airport. Very nice place for extended stay. Wish we were staying longer than overnight
Stayed 1 night in Mar 2024
Response from Eric Lai on 31 Mar 2024
Dear Suzette,Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Eric LaiDuty Manager

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is far from downtown and the Marina, but is located within walking distance to a shopping mall and many food options. A nice hotel to spend the night, very clean, and close to the airport. Highly recommended.
Stayed 1 night in Mar 2024
Response from Fherzana on 29 Mar 2024
Dear Jose, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

2/10 Terrible

ALEX

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Chose a reservation that had breakfast on it. Expedia changed reservation to no breakfast which made the stay highly inconvenient. Room to up to expectations.
Stayed 4 nights in Mar 2024
Response from Fherzana on 29 Mar 2024
Dear ALEX,Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the unfortunate issue with your reservation.Please be rest assured that we will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located for the airport and walkable to a local mall with many shopping and eating options
Stayed 1 night in Mar 2024
Response from Fherzana on 25 Mar 2024
Dear Brian, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

2/10 Terrible

Kevin

Stayed 3 nights in Mar 2024
Response from Fherzana on 25 Mar 2024
Dear Kevin, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to any shortcomings you have experienced during your stay with us.Please be rest assured that we will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Gail

Liked: Cleanliness, property conditions & facilities
Staff was amicable and location was close to shopping. Property was clean and well maintained. Well worth it and recommend.
Stayed 1 night in Mar 2024
Response from Fherzana on 20 Mar 2024
Dear Gail,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Narayan

Liked: Cleanliness, property conditions & facilities
Was clean and nice . Guest services a bit slow and sometimes no one answers
Stayed 9 nights in Mar 2024
Response from Eric Lai on 19 Mar 2024
Dear Narayan,Thank you for staying with us and taking the time to share your feedback on your recent stay at Capri by Fraser, Changi City / Singapore. Our sincere apologies for not being able to meet your stay expectation on your recent visit, especially on guest service experience. We truly appreciate your feedback and will definitely work on the areas for improvement.Despite these areas of feedback, we hope that your overall stay with us was still a pleasant one.Once again, thank you for taking the time to share your feedback and we look forward to welcoming you back soon.In the meantime, stay safe and well! Yours sincerely, Eric LaiDuty Manager

8/10 Good

Ibrahim, Brentwood

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric Lai on 17 Mar 2024
Dear Ibrahim,Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Eric LaiDuty Manager

8/10 Good

Ibrahim, Brentwood

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was great !
Stayed 1 night in Mar 2024
Response from Eric Lai on 10 Mar 2024
Dear Ibrahim,Many thanks for staying with us and providing us with a positive ratings on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Eric LaiDuty Manager

10/10 Excellent

RITAJANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good facility for a short term stay. Easy access to transport and shopping
Stayed 2 nights in Mar 2024
Response from Freida Ng on 8 Mar 2024
Dear RITAJANA, Thank you for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us was excellent. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

Jonathon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lolly on 6 Mar 2024
Dear Jonathon, many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meantime, stay safe and well! Best Regards, Lolly Duty Manager

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel clean and quiet. 1 stop from Changi airport on MRT. A little difficult to find if using MRT signs for hotel disappeared. Check in at hotel was cold and efficient not friendly at all.
Stayed 2 nights in Feb 2024
Response from Fherzana on 29 Feb 2024
Dear Andrea,Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the services rendered by Front Desk upon your arrival.Please be rest assured that we will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Pranata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room for value in a great location. Great bars nearby, various fnb options in the shopping mall next to it and supermarket for groceries inside.
Stayed 1 night in Feb 2024
Response from Fherzana on 16 Feb 2024
Dear Pranata,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Yu

Travelled with family
Liked: Cleanliness, amenities
Clean rooms and reasonable price
Stayed 2 nights in Feb 2024
Response from Fherzana on 12 Feb 2024
Dear Yu, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Ganesh Kumar Sharma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful
Stayed 2 nights in Jan 2024
Response from Suriya Kumar on 6 Feb 2024
Dear Mr. Ganesh, Many thanks for staying with us and providing us with a great ratings on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Suriya Kumar Duty Manager

8/10 Good

Ang

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fherzana on 22 Jan 2024
Dear Ang, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Angelique

Stayed 1 night in Jan 2024
Response from Eric Lai on 20 Jan 2024
Dear Angelique,Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectations.We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards,Eric LaiDuty Manager

8/10 Good

Sara

Stayed 1 night in Jan 2024
Response from Fherzana on 4 Feb 2024
Dear Sara, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Rolyna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It has a kitchenette which is very convenient
Stayed 1 night in Jan 2024
Response from Eric Lai on 13 Jan 2024
Dear Rolyna,Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectations.We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards,Eric LaiDuty Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at 0900 and they let us check into the room early which was so appreciated as we were very jet lagged and needed to sleep. Blackout curtains and a quiet room with great AC were welcome as well. Friendly staff.
Stayed 1 night in Jan 2024
Response from Suriya Kumar on 13 Jan 2024
Dear Ms. Linda, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectations. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Suriya Kumar Duty Manager

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Freida Ng on 9 Jan 2024
Dear Adam,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

Sumin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access from Changi airport, All staff were veery pleasant and helpful . Amenities , kitchenette Abd water well equiped
Stayed 1 night in Dec 2023
Response from Freida Ng on 9 Jan 2024
Dear Sumin,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Freida Ng on 9 Jan 2024
Dear Anonymous,Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

Neng

Stayed 2 nights in Dec 2023
Response from Freida Ng on 9 Jan 2024
Dear Neng,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

6/10 Okay

Tan Tean Chuan

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freida Ng on 30 Dec 2023
Dear Tan Tean Chuan, Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Freida NgDuty Manager

10/10 Excellent

suki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place for traveler. Easy to get to the property and also easy to check in. Place was clean and spacious and all the amenity are easy and perfect for me. Love to stay again .
Stayed 1 night in Dec 2023
Response from Freida Ng on 31 Dec 2023
Dear Suki,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

6/10 Okay

william

functional
Soulless airport hotel. clean and functional
Stayed 1 night in Dec 2023
Response from Freida Ng on 27 Dec 2023
Dear William, Thank you for providing us with your feedback on your recent stay at Capri by Fraser, Changi City / Singapore. We extend our sincerest apologies for falling short of your expectations in our service delivery. We value your feedback immensely and will promptly relay it to the appropriate departments to address the identified issues. We are committed to using this feedback to enhance our service standards and deliver an exceptional experience for our valued guests. Despite the unfortunate encounter, we hope your overall stay was a pleasant one. We value your business and hope to have the opportunity to welcome you back soon.In the meantime, please stay safe and well. Sincerely, Freida Ng Duty Manager

10/10 Excellent

SHUNCHIEH, Evanston

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right next to Changi City Point outlet mall, easy to get food. MRT Expo station is connected to B1 Changi City Point. One stop to Jewel. Room has kitchenette. Overall great hotel!
Stayed 2 nights in Dec 2023
Response from Eric Lai on 24 Dec 2023
Dear Shunchieh, Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Eric LaiDuty Manager

6/10 Okay

Debbie

Stayed 1 night in Dec 2023
Response from Eric Lai on 12 Jan 2024
Dear Debbie,Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectations.We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best RegardsEric LaiDuty Manager

10/10 Excellent

rem

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric Lai on 20 Dec 2023
Dear Rem, Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Eric LaiDuty Manager

10/10 Excellent

Ramakrishna

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Fherzana on 16 Dec 2023
Dear Ramakrishna,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

Amanina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The smell of the lobby is too peppery for my taste but i understand its their signature smell. The rooms can be more soundproofed in case of loud guests.
Stayed 5 nights in Dec 2023
Response from Fherzana on 14 Dec 2023
Dear Amanina,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one.We have noted of your kind feedback and will review accordingly. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager

10/10 Excellent

PO CHENG

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Freida Ng on 13 Dec 2023
Dear Po Cheng,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

8/10 Good

Oi Ping Meggy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple, good value for money option for easy access to airport and ferry terminal. Clean and efficient, plenty of bars and restaurants at door step. Only downside was there was a little bit of a wait for checking in with just 1 staff member at the time.
Stayed 1 night in Dec 2023
Response from Eric Lai on 11 Dec 2023
Dear Ms.Oi,Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City / Singapore. We would like to take this opportunity to sincere apologize for the inconvenience caused by the delay during your check-in. We are grateful that your overall stay with us was still a pleasant one. It is great to learn that we have met your stay expectations.We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards,Eric LaiDuty Manager

10/10 Excellent

Firdaus

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Freida Ng on 7 Dec 2023
Dear Firdaus, Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Freida NgDuty Manager

6/10 Okay

Verified traveller

Nice property but staff are lacking
A really nice property but the staff leave a lot to be desired. Upon checkin (4pm -ish) there was one staff member at reception and 11 people waiting in line. Eventually 2more employees sauntered in - yes sauntered! You would think upon seeing the line up they would get a move on but not a chance! I waited 40mins to check in - everyone in line was getting annoyed at the time taken to check in. On check out (5am) the guy at reception asked if we needed a taxi, I replied that we were going to take the MRT the one stop to the airport - ok he replied, he failed to mention that the MRT did not open until 5:30!!! I would think this is called customer service…..
Stayed 1 night in Dec 2023
Response from Eric Lai on 5 Dec 2023
Dear Anonymous, Thank you for providing us with your feedback on your recent stay at Capri by Fraser, Changi City / Singapore.We sincerely apologize for the unsatisfactory experience you had especially on the check-in and check-out experience. Rest assured that we take your feedback very seriously on the various issues you had encountered. This will be shared with the relevant department to ensure that these issues are addressed, and we will use it to improve our service delivery and be able to provide a better experience. We value your business and hope to have the opportunity to welcome you back soon.In the meantime, please stay safe and well.Sincerely,Eric LaiDuty Manager

10/10 Excellent

Namesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Nov 2023
Response from Eric Lai on 5 Dec 2023
Dear Namesha, Many thanks for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at Capri By Fraser, Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Yours sincerely, Eric LaiDuty Manager

10/10 Excellent

Maesian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay close to shopping centre and many restuarants!
Stayed 1 night in Nov 2023
Response from Freida Ng on 28 Nov 2023
Dear Maesian, Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023
Response from Freida Ng on 17 Dec 2023
Dear Lesley,Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location in a city where everything works.
Stayed 1 night in Nov 2023
Response from Freida Ng on 28 Nov 2023
Dear Robert, Many thanks for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted to learn that your overall stay with us at was excellent. We thank you once again for sharing your feedback out of your valuable time. Thank you once again for choosing Capri by Fraser, Changi City / Singapore and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

JAMES, Montrose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay close to the airport
Stayed 1 night in Nov 2023
Response from Eric Lai on 22 Nov 2023
Dear James,Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Eric LaiDuty Manager

10/10 Excellent

Nisal

Liked: Cleanliness, room comfort
Short visit to singapore
Excellent
Stayed 1 night in Nov 2023
Response from Suriya Kumar on 20 Nov 2023
Dear Mr. Nisal,Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Suriya KumarDuty Manager

8/10 Good

Nattapong

Liked: Cleanliness, amenities, property conditions & facilities
Water gun available! Spacious, All the necessary equipment provided, microwave oven, dishes, iron, hangers, filtered water. Couldn’t ask for more
Stayed 1 night in Nov 2023
Response from Eric Lai on 19 Nov 2023
Dear Nattapong,Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore.We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well!Kind Regards,Eric LaiDuty Manager