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Reviews of Ascott Raffles Place Singapore

4.5 out of 5
Ascott Raffles Place Singapore
No 2 Finlayson Green, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 349 reviews" "
Rating 8 - Good. 99 out of 349 reviews" "
Rating 6 - Okay. 37 out of 349 reviews" "
Rating 4 - Poor. 6 out of 349 reviews" "
Rating 2 - Terrible. 4 out of 349 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place and friendly staffs
Stayed 3 nights in Feb 2024
Response from With Heartfelt Appreciation on 20 Mar 2024
Dear Arturo,Greetings from Ascott Raffles Place Singapore! --Thank you for choosing our strategically located serviced residence for your recent holiday in our city-state. -- We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members and we assure you we shall be thanking them for their dedicated service. Thank you for making our team members feel valued too! --It has truly been our great pleasure and privilege to have been of service to you and your lovely wife, and all of us hope Ascott Raffles Place remains as your choice accommodation whenever you are back in our city-state. --We earnestly look forward to welcoming you and your lovely wife back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

10/10 Excellent

Eswara, Greenville

Liked: Cleanliness, amenities, property conditions & facilities
It was a good experience staying at the hotel. The front desk person, emorine helped us checkin early. The housekeeping staff were friendly. Van was very good and did a good job cleaning
Stayed 2 nights in Mar 2024
Response from With Heartfelt Appreciation on 6 Mar 2024
Dear Eswara, --Greetings! Your friendly team at Ascott Raffles Place Singapore sincerely thank you for choosing our strategically located serviced residence and for reviewing your recent 2 nights stay with us. --All of us are delighted you had a great stay with us. --We sincerely thank you for your kind mention of our service, especially the service from Resident Service team member Ameryn and our housekeeping team members who were responsible for the upkeep of the 10th level one-bedroom Brown suite you stayed in. We are happy we were able to accord you with an early check-in as our occupancy situation allowed us to. Thank you for your kind mention and for making our team members feel valued! --With your recent stay experience at our serviced residence, we sincerely hope you will now make Ascott Raffles Place your choice lodging whenever your travels bring you back to our friendly shore, and you will also recommend us to your family and friends back home.---All of us have truly enjoyed being of service to you and we earnestly hope to welcome you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support.---Kind regards, --The management of Ascott Raffles Place Singapore

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
condo hotel with spacious room and very clean
Stayed 1 night in Feb 2024
Response from With Heartfelt Appreciation on 29 Feb 2024
Dear Daniel, --Greetings from Ascott Raffles Place Singapore! --We are delighted you had a wonderful stay with us and you like the spaciousness, cleanliness and ambiance of the fully equipped 10th level Cutler suite you stayed in. --It has truly been our great pleasure and privilege to have been of service to you and all of earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from With Heartfelt Appreciation on 29 Feb 2024
Dear David, --Greetings from Ascott raffles Place Singapore! --Thank you for choosing our serviced residence for your recent visit to our city-state. --All of us are delighted you had an enjoyable and comfortable stay with us. --It has been our great pleasure and privilege to have been of service to you and we look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

6/10 Okay

Mary, Redwood City

Liked: Cleanliness, amenities, property conditions & facilities
Altho my arrival was nice at this lovely property with friendly staff , sadly upper management had failed to provide Any info about open grocery stores or restaurants to lobby staff . I was directed to a grocery store that was closed as were all restaurants . While most of Singapore food sources were closed for days, there must have been a few stores that were open somewhere . The Absence of food services except for 7-11 & a dirty swamped hawker stand for 5 days is definitely a giant negative to me .
Stayed 5 nights in Feb 2024
Response from With Sincere Apologies on 18 Feb 2024
Dear Mary, --Greetings from Ascott Raffles Place Singapore. --Thank you for taking the time to share your valuable feedback about your 5 nights stay and experience with our team's service. --We sincerely apologise for the disappointment and inconvenience caused to you by our team's service with regard to information on nearby eateries and grocery stores on weekends. --Regrettably, as our serviced residence is located in the Central Business District, we humbly admit that most eateries and all grocery stores except for convenience stores are closed on weekends. --We sincerely apologise for our team member's lacking knowledge and erroneous information shared with you. --Following your feedback, we assure you we will investigate and counsel our team members concerned and engage the team members in more training. --Please allow us to share that our guests who stay with us during the weekend would usually take a one-stop MRT (subway) ride to Raffles City (City Hall MRT station) to dine and shop as this mall offers a plethora of dining options. --All of us sincerely hope this inopportune experience you had with our service will not deter you from staying with us again as we truly wish to create a better stay experience and recover your trust in our service. --We sincerely hope to welcome you back. --Kind regards,The management of Ascott Raffles Place Singapore

8/10 Good

meng hsuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
overall good for stay.
Stayed 5 nights in Jan 2024
Response from With Heartfelt Appreciation on 6 Feb 2024
Dear Meng Hsuan, --Greetings! Thank you for taking the time to review your recent 5 nights stay at our serviced residence. We are heartened to learn you and your partner had a pleasant stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure of having been of service to you and your partner, and we hope our serviced residence remains as your choice accommodation whenever you and your partner are back in our city-state. If there is anything we can do to assist you with your future stays, please do not hesitate to contact us as we would be most glad to be of assistance to you. --We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Chelvy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Chelvy, --Greetings! Thank you for taking the time to leave us a perfect rated review for your 5 nights stay experience at our strategically located serviced residence. We are thrilled you and your husband had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you and your husband again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Richard, Covina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, in particular, a woman who took charge of retrieving my lost baggage. When I told her that the airline had lost/misplaced my baggage, she took complete charge, contacting the airline several times. And I had my bag the following morning. I apologize for not getting her name so I could recognize her personally.
Stayed 1 night in Dec 2023
Response from With Heartfelt Appreciation on 27 Dec 2023
Dear Richard,Greetings from your friendly team at Ascott Raffles Place Singapore and Merry Christmas! Thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner at our serviced residence. --We sincerely thank you for your heartwarming compliment for our Guest Service team member Ameryn who attended to you at the check-in process and assisted you the recovery of your lost luggage. We are indeed proud to have Ameryn as part of our team as she has consistently shown us she goes the extra mile to ensure our guests are well taken care of during their stays, and we assure you we shall be sharing your compliment with Ameryn and thank her for her contribution in making your stay with us a success. ---With your experience staying with us, all of us sincerely hope you will now make our serviced residence your choice accommodation whenever your travels bring you and your lovely partner back to our city-state. If there is anything we can do to assist with your future stays at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. --We have truly enjoyed being of service to you and your partner, and we earnestly look forward to welcoming you back in the future. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent room with good access to nearby attractions
Stayed 5 nights in Dec 2023
Response from With Heartfelt Appreciation on 20 Dec 2023
Dear Lloyd,Greetings from Ascott Raffles Place Singapore! Thank you for reviewing your stay experience at our strategically located serviced residence. We are delighted your lovely wife and you had a wonderful 5 nights stay with us, and you like the ambiance and décor of the 75sqm fully equipped Brown suite you stayed in. --All of us are indeed heartened to learn you found our strategic location with proximity to many eateries, local attractions and public transport options convenient and to your liking. --With your experience staying at our serviced residence, we truly hope Ascott Raffles Place remains as your choice lodging whenever your travels bring you and your lovely wife back to Singapore, and you will also recommend us to your friends and family back home. --All of us sincerely thank you for giving us the great privilege and pleasure of hosting your lovely wife and you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

William, Pueblo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and really well appointed room. Excellent checkin and checkout experience. Very close to local food mall with lots of options.
Stayed 1 night in Dec 2023
Response from With Heartfelt Appreciation on 9 Dec 2023
Dear William,Greetings! Thank you for taking time to review your experience staying with us. We are delighted you an your lovely wife had a wholly enjoyable and comfirtable stay with us, and you like the ambiance and décor of the fully equipped 3rd level Cutler suite you stayed in. --All of us are heartened to learn you found our central location with proximity to the iconic food center Lau Pat Sat and nearby tourist attractions convenient and to your liking. --With your recent experience staying with us, all of us sincerely hope you will now make our serviced residence your choice lodging in Singapore. We have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Jelena

Liked: Cleanliness, room comfort
Ideal location
The hotel is EXCELLENT - the location is ideal to the business district and the Bay. Everything is walking distance. My only regret is that the windows do NOT OPEN to allow for fresh air.
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on 5 Dec 2023
Dear Jelena,Greetings and welcome back! Thank you for your valued support serviced residence. We are delighted you had a wholly enjoyable and comfortable 5 nights stay with us, and you find our central location with proximity to many eateries, tourist attractions and various public transport convenient and to your liking. –We sincerely apologise for the disappointment and any discomfort caused to you by the sealed windows of our suites. Please allow us to explain as Ascott Raffles Place is on the revered list of Singapore’s conserved and heritage buildings and the windows are from the original building built in the 1950s, we humbly admit the windows are sealed because we will not be able to replace the window and handles in the present days should these be damaged. We seek your kind understanding in this matter. –All of us sincerely hope this slight distraction during your stays with us will not deter you from staying with us again. –We sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Ascott is centrally located for tourism or business with great access to the MRT system and convenient places for local foods. The apartment was spacious and well appointed. I would be delighted to return .
Stayed 7 nights in Oct 2023
Response from With Heartfelt Appreciation on 8 Nov 2023
Dear David,---Greetings from Ascott Raffles Place Singapore!---We are so grateful you took the time to review your stay at our serviced residence and we are truly honored to have been of service to you during your recent visit to our city-state.---We are delighted your stay experience with us exceeded your expectations. All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state and you will recommend us to your family and friends back home. ---Do let us know if you require any assistance with your stay in future as we would be most glad to be of service to you again. We are at your service, and we wish you well. Thank you for your valued support.---Kind Regards,The Management of Ascott Raffles Place Singapore

10/10 Excellent

Robyn

Liked: Cleanliness, property conditions & facilities
Lovely rooms. Very spacious. And lovely staff
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on 24 Oct 2023
Dear Robyn,Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for letting us know you had a wholly enjoyable and comfortable 4 nights stay with us in our spacious and fully equipped 10th level Cutler suite. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Ingrid

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff couldn’t have been more accommodating and the suite was spectacular.
Stayed 1 night in Oct 2023
Response from With Heartfelt Appreciation on 18 Oct 2023
Dear Ingrid,Greetings! We are delighted you had a wonderful stay with us, and that you are impressed with the ambiance of the 108sqm Finlayson Suite assigned for your stay. --We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team members, and we will thank them for their dedicated service. Thank you for making them feel valued too! –It has truly been our great pleasure and privilege to have been of service to you and all of us sincerely hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state. –We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Caring customer service
All good. Very convenient location for city. Alma the housekeeping lady made lovely towel figures. Tested her and her colleague by asking for giraffe
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on 10 Oct 2023
Dear Christopher,Greetings! Thank you for choosing our centrally located serviced residence for your recent trip to Singapore. We are delighted you had a great 4 nights stay with us and you found our strategic location with proximity to many eateries, local attractions and public transport options convenient. –We are truly humbled by your heartwarming compliment for our team’s service, especially for our housekeeping team member Alma, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to Alma, and we assure you we shall be thanking Alma for her dedicated service. Thank you for making her feel valued too! –It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I lived and worked in Singapore for 2 years, 2010 and 2011 residing in serviced apartments like the Ascott. Now retired and returning for an extended vacation the Ascott Raffles Place provided more value and services than a regular hotel. The location is perfect!
Stayed 16 nights in Aug 2023
Response from With Heartfelt Appreciation on 16 Sep 2023
Dear Ronald,Greetings and welcome back to Singapore! Thank you for taking the time to review your 16 nights experience at our centrally located serviced residence. --All of us are delighted your lovely partner and you had a wholly enjoyable and comfortable stay with us, and you liked the ambiance of the 6th level fully equipped suite assigned for your stay. All of us are truly heartened to learn you found our strategic location with proximity to many eateries, local attractions and public transport convenient and to your liking. –With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you and your lovely partner are back in our city-state. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your lovely partner at our serviced residence. We look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish you well. –Last but not least, we wish you a fulfilling and well-deserved retirement! --Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean and modern. They gave me the best service when I told them I was celebrating my anniversary. I was gifted a small bottle of and chocolates. Pretty romantic!
Stayed 1 night in Sep 2023
Response from With Heartfelt Appreciation on 3 Sep 2023
Dear Andy,Greetings from your friendly team at Ascott Raffles Place Singapore and Happy Anniversary! ---We are delighted your lovely wife and you had a fabulous stay with us, and you liked the ambiance and décor of the 8th level Cutler suite you stayed in and our facilities. ---We sincerely thank you for your compliment for our team’s service. Your heartwarming feedback for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member. Thank you for fuelling everyone’s passion to serve! ---With your recent experience at our serviced residence, all of us truly hope Ascott Raffles Place will be your choice accommodation whenever your travels bring you and your lovely wife back to our city-state. ---Thank you for giving us the great pleasure and privilege to have been of service to you and your wife. All of us earnestly look forward to welcoming you back. ---We are at your service, and we wish your wife and you Happy Anniversary and a lifetime of blissful anniversaries. ---Kind regards,The management of Ascott Raffles Place Singapore

8/10 Good

Lewis

Travelled with partner
Liked: Cleanliness
Nice hotel in convenient location. Wallpaper in room looked very old and needs to be updated.
Stayed 1 night in Aug 2023
Response from With Heartfelt Appreciation on 29 Aug 2023
Dear Lewis,Greetings! Thank you for taking time to review your stay experience at our serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us, and you found our strategic location with easy accessibility to a plethora of eateries, public transport options and tourist attractions convenient and to your liking. ----We sincerely thank you for your valuable and candid feedback about the wallpaper in the 15th level Cutler suite you stayed in and we assure you we will be sharing your feedback with the relevant persons so they can review replacing the current wallpaper in our suites. ---Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we you well. ----- Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Mohammed, Blacksburg

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in excellent condition and the room is clean, and well-maintained with lots of amenities. There are plenty of dining options around. There are also plenty of local shops. The Merlion park and Marina Bay are just 5 minutes walk. The area is safe and transportation is accessible. Staff are extremely friendly and helpful. The hotel is more suited for business travelers, couples and families. The MRT tram/train and bus station is just 3-5 minutes walk.
Stayed 1 night in Aug 2023
Response from With Heartfelt Appreciation on 26 Aug 2023
Dear Mohammed,Greetings from your friendly team at Ascott Raffles Place Raffles Place Singapore! Thank you for taking time to review your recent stay with us our restored 1950s heritage serviced residence, and for your valued support for The Ascott Limited’s properties. We are delighted you enjoyed all aspects of your stay with us, and you like the ambiance and décor of the fully equipped 5th level Cutler suite you stayed in and our facilities. ----All of us are thrilled to learn you find our central location with easy accessibility to many eateries, tourist attractions and Raffles Place MRT station convenient. --We are truly humbled and grateful for your lovely compliments for our team’s service, as it inspires us to always provide the highest level of service in our industry. Please be assured we shall be sharing your lovely compliment with our team members, and we are sure they shall be wearing big smiles upon learning of your compliment. Thank you for making them feel valued too!--With your recent experience staying with us, we sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back to our city-state, and you will recommend us to your friends and family too. –We have enjoyed being of service to you and we earnestly hope to welcome you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Kenji

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staffs were very friendly and cared us very well. The property was clean enough and the washing machine was so helpful for a long stay especially in such a hot climate area. Thank you.
Stayed 4 nights in Aug 2023
Response from With Heartfelt Appreciation on 22 Aug 2023
Dear Kenji,Greetings! Thank you for taking the time to review your experience at our centrally located serviced residence. All of us are delighted your lovely wife and you had a wholly enjoyable and comfortable stay with us, and you liked the ambiance of the 18th level fully equipped suite assigned for your stay especially with the in-room washer and dryer which came in handy during your stay. ---We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! ---All of us are thrilled to note that you have another stay with us, and we sincerely thank you for your valued support. We will do all possible to ensure your stay will be as enjoyable and comfortable as your recent stay and be deserving of your trust. If there is anything we can assist with your stays at our serviced residence, we invite you to let us know as we would be most glad to be of assistance to you and your lovely wife. –We sincerely thank you for giving us the great pleasure and privilege to have been of service to you and your lovely wife. We look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish both of you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Riho

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from With Heartfelt Appreciation on 16 Aug 2023
Dear Riho,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our centrally located serviced residence. We are thrilled you had an excellent stay with us. -----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you again soon. We are at your service, and we wish you well. Thank you for your valued support. -------Kind regards,The management of Ascott Raffles Place Singapore

8/10 Good

Rodil, IRVINE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The attractions we wanted to go to were all nearby and walkable. The evening walk along the river is a wonderful activity and is all very close to the hotel.
Stayed 2 nights in Jul 2023
Response from With Heartfelt Appreciation on 10 Aug 2023
Dear Rodil,Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your recent visit to our city-state.. We are delighted your lovely wife and you had a pleasant 2 nights stay with us, and you found our location ideal and convenient due to our proximity to many eateries and local attractions.---With your experience at our serviced residence, all of us sincerely hope Ascott Raffles Place will be your choice lodging whenever your travels bring you back to our city-state and that you will also recommend us to your family and friends back home. Thank you for giving us the great privilege and pleasure to have been of service to you and your lovely wife. All of us earnestly look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish both of you well.--Kind regards,The management of Ascott Raffles Place Singapore

4/10 Poor

WAI CHU MIMI

Travelled with family
Disliked: Cleanliness
Over-priced for a worn-out hotel
Our room is a 1-bedroom suite for 3 adults. The only good points are its convenient location and spaciousness. Sometimes we found small ants crawling on the pantry's countertop and the table. The lights inside the bedroom are broken and very dated, and so is the furniture. Overall it's dark to me. No soap nor hand towel was provided in the smaller toilet until I requested so, but still, the housekeeper can only give us soap but with no soap plate, hence the mess around the sink. On the departure morning, I called the front desk to help bring the pieces of luggage to the lobby. We waited for 10 mins but nobody came. We ended up taking them ourselves to the lobby, then I saw 2 front desk staff chatting with each other and there were no customers around! I reported to the lady staff about the absence of the luggage assistance, and only then she realized no helper showed up but still didn't initiate to help carry our luggage to the Hotel's lift which could access the pavement directly in order to save the trouble to carry them down to the sidewalk as there are many staircases from the lobby floor to the pavement. Overall, it is not worthwhile to pay an expensive rate for such a worn-out hotel. It needs renovation and better training of the staff.
Stayed 6 nights in Jul 2023
Response from With Sincere Apologies on 9 Aug 2023
Dear WAI CHU MIMI,Greetings. We deeply regret to learn you and your family did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by our team’s inattention to your requests and the condition of the 18th level Finlayson suite assigned for your stay. ----We assure you our management is very concerned, and we are taking your feedback seriously because it is always our sincere hope our guests enjoy their stays with us. ------Please allow us to assure you our various management teams will investigate your feedback and counsel our team members. Additionally, we will also be sharing your feedback on the condition of the property with the relevant people so they can review improvement plans for this strategically located serviced residence. -----We sincerely hope to welcome you and your family back, giving us an opportunity to create a better stay experience for you. We wish all of you well. Thank you.---------Kind regards,The management of Ascott Raffles Place

10/10 Excellent

NAKAMURA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the immense pleasure of staying at Ascott Raffles Place Singapore, It was a super convenient location e.g. 10 mins walk to marina bay and shopping malls. I must say, it exceeded all my expectations in every way. Thank you!
Stayed 3 nights in Jun 2023
Response from With Heartfelt Appreciation on 13 Jun 2023
Dear NAKAMURA,Greetings! We are so grateful you took the time to review your stay at our serviced residence and we are truly honoured to have been of service to you during your recent visit to our city-state.-----We are delighted your stay experience with us exceeded your expectations. ----All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state and you will recommend us to your family and friends back home. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you. We are at your service, and we wish you well. Thank you for your valued support. -----Kind regards,The management of Ascott Raffles Place Singapore

4/10 Poor

YU TAT JACKY

Stayed 1 night in May 2023
Response from With Heartfelt Appreciation on 3 Jun 2023
Dear YU TAT JACKY,Greetings! Thank you for choosing our centrally located serviced residence and for letting us know you had a pleasant stay with us. All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you.Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Emah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from With Heartfelt Appreciation on 14 May 2023
Dear Emah,Thank you for reviewing your experience at our serviced residence with a perfect rating! It is our pleasure to provide the best possible service and facilities for our guests, and we are thrilled this commitment was reflected in your stay. All of us earnestly look forward to the next time we can be of service to you again. Till we meet, we wish you and your partner well, Thank you for your valued support. Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Patrick, New York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from With Heartfelt Appreciation on 1 May 2023
Dear Patrick,Thank you for reviewing your experience at our centrally located serviced residence with a perfect rating! It is our always our goal to provide the best possible service and facilities for our guests, and we are thrilled this commitment was reflected in your stay. -----With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. ----Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. ----We are at your service, and we wish you well.-----Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for business, very friendly and professional employees and excellent amenities Very large rooms which is unusual in Singapore
Stayed 4 nights in Apr 2023
Response from With Heartfelt Appreciation on 7 Apr 2023
Dear Nicholas,Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for letting us know you had a wholly enjoyable and comfortable 4 nights stay with us. We are heartened to learn you like the ambiance and décor of the 6th level fully equipped Cutler Suite you stayed in and found our central location in the Central Business District of Singapore convenient for your business trip here. ---We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2023
Response from With Heartfelt Appreciation on 26 Feb 2023
Dear Valued Guest,Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your experience staying with us. We are delighted you and your travel companion had a wholly enjoyable and comfortable stay with us, and you like the ambiance and décor of our apartments and facilities. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you!–--With your recent experience staying with us, all of us sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back to our city-state. We have truly enjoyed being of service to you and your friend. We earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Jasen

Travelled with partner
Liked: Amenities, property conditions & facilities
Exceeded expectations. The staff were always extremely helpful and friendly. The room was clean and always cleaned quickly and discreetly. Wonderful to come back to an immaculately clean room each day. On arrival we had a pleasant gift for our anniversary, which was a huge surprise thanks. Room was large with great view and had all you need to prepare meals absolutely would return. Thanks kindly to all the staff.
Response from With Heartfelt Appreciation on 7 Jan 2023
Dear Jasen,Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence as part of your itinerary for your holiday in Singapore and your anniversary celebration. We are delighted your stay with us exceeded your expectations and you like the ambiance and décor of the 13th level Cutler suite you stayed in.---We sincerely thank you for your compliment for our team’s service. Your heartwarming feedback for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member.---It has truly been our great privilege and pleasure to have been of service to your lovely wife and you. All of us sincerely hope to welcome you back and be of service to you again in the future. We are at your service, and we wish your lovely wife and you Happy Anniversary and a lifetime of blissful anniversaries. Thank you.---Kind regards,The management of Ascott Raffles Place Singapore

10/10 Excellent

Chris

Stayed 4 nights in Dec 2022
Response from With Heartfelt Appreciation on 6 Jan 2023
Dear Chris,Greetings from Citadines Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for letting us know your lovely wife and you had a wholly enjoyable and comfortable stay with us. All of us sincerely thank you for giving us the great privilege and pleasure of hosting you and your wife at our serviced residence, and we earnestly hope to welcome you back. We are at your service, and we wish both of you well. Thank you.Kind regards,The management of Ascott Raffles Place Singapore

8/10 Good

YUEN TING PHYLLIS

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Spacious suite, friendly staff and great for family. Only thing is furniture a bit old and sofa is a bit smelly
Response from With Heartfelt Appreciation on 28 Dec 2022
Dear YUEN TING PHYLLIS,Greetings and Merry Christmas! Your friendly team at Ascott Raffles Place Singapore truly appreciates your valued support for our serviced residence and for your valuable feedback on your 5-nights stay experience with us. All of us are heartened to learn your lovely family and you had a pleasant stay with us, and you found the fully equipped 75sqm one-bedroom Brown suite comfortable ad ideal for your family’s stay requirements. ---We sincerely thank you for your valuable feedback on the sofa in the 20th level Brown suite you stayed in and we sincerely apologise for any discomfort and disappointment caused to your family and you. Please be assured we have taken note of your feedback and our housekeeping team shall be deep cleaning this sofa. ---All of us sincerely hope this distraction in your stay will not deter you from staying with us again. It has been our great pleasure to have been of service to you and your family. We earnestly look forward to welcoming you back, giving us the opportunity to create a wholly enjoyable and comfortable stay for you. We are at your service, and we wish all of you well. Thank you.---The management of Ascott Raffles Place Singapore

8/10 Good

SWAPNA

Stayed 2 nights in Sep 2022
Response from With Heartfelt Appreciation on 4 Oct 2022
Dear SWAPNA,Greetings from Ascott Raffles Place Singapore. Thank you for reviewing your 2-nights stay experience at our centrally located serviced residence and for letting us know you had an enjoyable and comfortable stay with us. All of us sincerely thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you.--Kind regards,The management of Ascott Raffles Place Singapore

6/10 Okay

Jack

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very nice location. Friendly staff. But overall it is old and need major renovation.
Stayed 3 nights in Aug 2022
Response from With Sincere Apologies on 5 Sep 2022
Dear Jack,Greetings from your friendly team at Riverside Hotel Robertson Quay! Thank you for choosing our hotel and for taking time to review your 2-nights stay experience at our hotel. We are heartened to learn you found our central location convenient and ideal for your holiday in our city-state. ---We sincerely thank you for your valuable feedback on the condition of this centrally located property and we apologise for any disappointment caused to you. We are glad to share that our management is currently engaged in discussions for improvement plans, and we are confident our guests will find much value in their stays with us when the improvement works have been completed. ---All of us sincerely thank you for giving us the great privilege and pleasure of hosting you at our hotel and we earnestly hope to welcome you back. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Riverside Hotel Robertson Quay

10/10 Excellent

James

Liked: Cleanliness, room comfort
Staff was very polite, but were sometimes very slow in response (several hours to get extra towels for example)
Stayed 5 nights in Jul 2022
Response from With Heartfelt Appreciation on 4 Aug 2022
Dear James, Greetings from Ascott Raffles Place Singaore! Thank you for choosing our strategically located hotel and for letting us know you enjoyed your 5-nights stay with us. We sincerely apologise for the disappointment and inconvenience caused to you by our tardy service when you requested for towels. Please be assured our various management teams shall be investigating and counselling our team member concerned, in addition to reviewing our processes for improvements. We truly appreciate your valuable feedback on the service extended by our team as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. – Despite this detraction in your recent stay with us, we are truly appreciative of your graciousness as we note you have awarded a perfect rating for your stay with us, and we sincerely thank you for your kindness. All of us truly hope the shortfalls in our service will not prevent you from returning to stay with us again as we truly wish to create a faultlessly enjoyable and comfortable stay experience for you in the future. Thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. ----- Kind regards, The management of Ascott Raffles Place Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Huge and clean room, unique pool
huge room with kitchen and washing machine. bathroom is my fav part, shower area was spacious and got bathtub attached. But if room can have some nice view will be perfect. Swimming pool very unique but a little bit small.
Stayed 1 night in Jan 2022
Response from With Heartfelt Appreciation on 17 Jan 2022
Dear Valued Guest, Greetings! Thank you for choosing Ascott Raffles Place Singapore and for letting us know you had an overall enjoyable and comfortable stay with us. All of us are heartened to learn you like the décor and spaciousness of our fully equipped Cutler suites and found our 19th level infinity pool unique.We deeply regret to learn the only detraction of your stay with us was our team’s inability to assign you a suite with a view and we sincerely apologise for the disappointment caused to you. Regrettably, as we were facing a high occupancy situation during the school holidays and festive season, our team was unable to assign you with a suite with a view and we assure you we would have definitely tried to accede to your request if our occupancy situation allowed us to. We seek your kind understanding over this matter. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore

10/10 Excellent

Brendon

Stayed 1 night in Jan 2022
Response from With Heartfelt Appreciation on 13 Jan 2022
Dear Brandon, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. With your recent experience at Ascott Raffles Place, we sincerely hope our serviced residence will now be your choice lodging in Singapore. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Raffles Place Singapore

10/10 Excellent

HELEN

Liked: Cleanliness, room comfort
An amazing stay in Ascot Raffles Place
The check in process is efficient and simple. Staff are helpful and polite. The hotel room is nice, comfortable and clean. I will not hesitate to recommend to friends to book with Ascot Raffles Place. I will be back again anytime this year.
Stayed 1 night in Jan 2022
Response from With Heartfelt Appreciation on 7 Jan 2022
Dear HELEN, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had an amazing stay with us, and you love the décor and ambiance of our suites and facilities. It brings us much joy to learn you shall be returning to stay with us and recommending our serviced residence, and we are truly grateful for your valued support and trust. We invite you to let us know if there is anything we may assist with your future stays as it would be our great pleasure and privilege to be of assistance to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore

10/10 Excellent

Whitety

Liked: Cleanliness, room comfort
Perfect getaway
The staffs were welcoming and it makes our stay very pleasant. Only regret is not to stay longer, wish we had more time to explore the area and enjoy the infinity pool and other facilities.,
Stayed 1 night in Oct 2021
Response from With Heartfelt Appreciation on 7 Nov 2021
Dear Whitety, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. --- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking our team for their dedicated service. Thank you! --- All of us earnestly look forward to welcoming you back soon, perhaps for a longer stay so you can explore the nearby areas and spend time at our 19th level infinity pool. Thank you for giving us the great privilege and pleasure to be of service to you and all of us wish you well. We are at your service. Thank you for your valued support.---- Kind regards, The management of Ascott Raffles Place Singapore

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from With Heartfelt Appreciation on 16 Jul 2021
Dear Valued Guest, Greetings! Thank you for choosing Ascott Raffles Place Singapore and for taking time to rate your recent stay with us. We are heartened to learn you had an enjoyable and comfortable stay with us at our centrally located serviced residence. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore

8/10 Good

Philip

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021
Response from With Heartfelt Appreciation on 18 Apr 2021
Dear Philip, Greetings from your team at Ascott Raffles Place Singapore! Thank you for reviewing your recent stay at our serviced residence and fir letting us know you had an overall enjoyable and comfortable stay with us. It has truly been our great pleasure and privilege to have been of service to you and all of us sincerely look forward to welcoming you back, and be of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Raffles Place Singapore

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value and size of rooms, full set of amenities (kitchen, laundry), great for friends and groups. Not so recommended for kids if playground is needed, but proximity to the bay area is excellent for cycling and trekking activities. Close to 7-Eleven. Weekend F&B at Raffles Green is mostly closed, but plenty of food options at the quay areas. Highly recommended for being away from crowds over weekend.
Stayed 2 nights in Mar 2021
Response from With Heartfelt Appreciation on 2 Apr 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for taking time to review your stay with us. We are delighted you enjoyed all aspects of your stay with us, and our spacious Suites, strategic location and facilities have impressed you. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its guests like you that make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. We truly hope you will now make Ascott Raffles Place your choice residence in Singapore as we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, The management of Ascott Raffles Place Singapore

8/10 Good

Iszam

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from With Heartfelt Appreciation on 22 Mar 2021
Dear Iszam, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us. Thank you for giving us the great pleasure of hosting you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place

8/10 Good

Roslenah

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from With Heartfelt Appreciation on 4 Jan 2021
Dear Roslenah, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for taking time to rate your stay with us. We are delighted you enjoyed most aspects of your stay with us. With your recent stay, we sincerely hope our serviced residence will be your choice lodging in Singapore and you will also recommend us to your family and friends. Thank you for giving us the great pleasure of hosting you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place

8/10 Good

Jeevitha

Stayed 2 nights in Dec 2020
Response from With Heartfelt Appreciation on 4 Jan 2021
Dear Jeevitha, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us. Thank you for giving us the great pleasure of hosting you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place

10/10 Excellent

Katleya

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from With Heartfelt Appreciation on 25 Dec 2020
Dear Katleya, Greetings from your friendly team at Ascott Raffles Place Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for awarding a perfect rating for your recent stay with us. All of us are thrilled to learn you have been impressed with the décor and ambiance of our spacious and fully equipped suite and facilities. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you that make our job wonderful and we are truly grateful to you for inspiring us and fueling our passion to serve. We look forward to serving you and welcoming you back again for more enjoyable and comfortable stays with us. Thank you for your valued support and all of us at Ascott Raffles Place Singapore wish you well. Merry Christmas! Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

2/10 Terrible

Michael

We had an agreement: I check out 4 nights before schedule and they refund me 3 nights fee. Obviously they were just LYING and had never planned to keep their word. Very impressive. In addition, the sound prove is very bad.
Stayed 2 nights in Nov 2020
Response from With Sincere Apologies on 15 Dec 2020
Dear Michael, Greetings from Ascott Raffles Place Singapore. We sincerely apologise for the delay in making the refund for your stay. We note you made your initial reservation for your stay from 24th NOV 2020 to 26th NOV 2020 on Expedia and you subsequently made various reservations via another online travel agency. Hence, your feedback concerns the refund for your stay made via the other online travel agency and not Expedia. With regard to your feedback on the refund for your stay made via the other online travel agency for your stay from 07th Dec 2020 to 14th Dec 2020, to which you chose to pre-terminate your stay for 03 nights, we would like to inform you our Guest Service team had been in contact with the Customer Service Officer Ms Ngyugen of this other online travel agency on 12th DEC 2020 to inform them of the refund of 03-nights’ stay due to you. However, we were informed by the online travel agency they would be processing this refund voucher. Please be advised upon receiving your feedback made on Expedia review platform, our Guest Service team called the online travel agency and spoke to their Customer Service Officer Ms Zurinah who advised us they are still in the process of finalizing and issuance of the refund voucher. Should you wish further clarification on this matter, we strongly recommend you contact the Customer Service team from this online travel agency. Thank you. Kind regards, The management of Ascott Raffles Place Singapore

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from With Heartfelt Appreciation on 1 Dec 2020
Dear James, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our premier-luxe serviced residence and for taking time to review your experience staying with us. We are delighted you enjoyed all aspects of your stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. We sincerely hope Ascott Raffles Place will be your choice lodging whenever you need a short respite from your busy schedule as we earnestly look forward to welcoming you back in the near future. Thank you for giving us the great pleasure of being of service to you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Lingeaswary

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from With Heartfelt Appreciation on 14 Jul 2020
Dear Lingeaswary, Greetings! Your friendly team at Ascott Raffles Place Singapore truly appreciates your valued support for our premier serviced residence and for awarding your stay experience with a perfect rating. All of us are indeed thrilled to learn you had a splendid stay with us and enjoyed all aspects of your stay with us. Thank you for giving us the great pleasure and privilege of being of service to you and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays at Ascott Orchard Singapore. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

SIN HUI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from With Heartfelt Appreciation on 13 Jul 2020
Dear SIN HUI, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for your valued support for our premier serviced residence. We are incredibly grateful you took the time out to rate your stay experiences at our serviced residence and we are delighted you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its guests like you that make our job wonderful and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you for giving us the great privilege and pleasure to have been of service to you. We look forward to serving you and welcoming you back again. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships