Library
Check availability

Reviews of Hotel Kapok Shenzhen Bay

4.5 out of 5
Hotel Kapok Shenzhen Bay
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 89 reviews" "
Rating 8 - Good. 40 out of 89 reviews" "
Rating 6 - Okay. 5 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 3 out of 89 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Stayed 3 nights in Nov 2023

8/10 Good

Philip

Stayed 1 night in Oct 2023

8/10 Good

Stephanie Lin Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

8/10 Good

Almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017

8/10 Good

Stephenie , HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from stadium
Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10 Poor

Chun Hang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room location is bad
good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and on the bay
I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!

10/10 Excellent

Jav, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place next to ICC
if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers

6/10 Okay

wee

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Bradley, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to stay
Rooms are nice. Smoking room a little musty since windows don't open. Staff was great. Not much around the area as it is not developed yet. Should be better in late 2016 or 2017.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Bad Odor
It's a pretty new hotel with nice design. Stayed here for a few times before, but this time there was a strong odor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and books
Clean. The library and restaurant are nice

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
too hot
the hotel is very nice, but for some reason there was no way to turn down the heat, so we had to ask them to unlock the window so it could be opened. Otherwise all was good.

10/10 Excellent

kelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, great value.
Brand new so everything is in great shape. Although the staff can speak some English it's not a truly international hotel based on the breakfast buffet. Also, not in walking distance to anything, not important in my case. Overall a very nice hotel for the price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting in Shenzhen with partners around the world
Very nice hotel with modern look - well thought out. Breakfast was good, service was just okay - Same for the reception area, service was just okay. The room was nice and spacious and clean.

8/10 Good

vanessa, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Worth a peek
It was a nice stay. The place is new, and so it seems like they are still working out some of the kinks. Overall- great stay. The sports complex is very close- great for walks, jogs. Not great for stores/restaurants to walk to.

8/10 Good

JT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel
Hotel is new and clean. Not much in the surroundings with regards to noise and good for rest without much worries about traffic. Downside is that it is really isolated from food and beverages.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victoria, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel with nice deco
This is my complimentary stay (from the rewards program). I picked this hotel as it is located in Nan Shan at area, close to my friend's house. This hotel is not close to metro station but u can simply take taxi (¥15) and it's close to the largest shopping malls in Nan Shan area (¥20 taxi) and OCT (¥50 taxi). The room is nice, large and with great view (of the sea and sports centre). However the hot water is pretty slow and needa wait for a few minutes for hot shower. and there's no restaurants in walking distance, you need to walk for 10mins to the only food stall - KFC. But simply take taxi to the shopping malls nearby and you will find lots of nice ones. In general, it is a good stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Mc, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Hotel was just 5 stars ! Above expectations ! Only cons are that location is not very good , however , it can be easily solved by asking the concierge for help of calling cabs . Another con is that room service has too little variety of food . Other than that , everything was outstanding .

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended
It was a very modern and well-kept hotel. I stayed in the super-deluxe bay view room but the price was very competitive through Expedia for my stay. I moved from another hotel, 3-star top with 70's bathroom (horrible!), where I paid the same price. This was the only hotel where I did not sense any cigarette smell in my room or my floor. The display and design of contemporary art was another plus. The public area of my floor was so spacious that I wondered if it was unfinished and undecorated. The best hotel of my 6-city visit in China!

10/10 Excellent

Verified traveller

Business traveller
Lyxhotell med stor frukost! Saknade kylskåp i rummet! Behövs i varmt och fuktigt klumat
Stayed 3 nights in Jan 2024

2/10 Terrible

Ka Fei Kathleen

Stayed 1 night in Dec 2023

8/10 Good

Shuk Tak Debby

Stayed 1 night in Feb 2023

10/10 Excellent

Jj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

AGNES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
打高球值得去酒店
環境幽靜, 地方整潔
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
前台客服態度很差！
前台客服態度很差！不會再選擇入住！
Stayed 1 night in Dec 2018

10/10 Excellent

Siu Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

SIN YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
虽然不是正海景，但是位置还是不错的，浴室很棒！
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Andrea, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really convenient location for concert-goers
the hotel was just right next to the concert venue and it was super convenient! on top of that, the staff was polite and the hotel room was very comfortable. it was a spacious room with quality amenities.
Stayed 1 night in Jul 2018

8/10 Good

ERic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
演唱會之選
整潔舒適

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ライブ会場の体育館に近くて安心
某有名アーティストの海外公演がこちらの近くのホテルの近くの体育館で行われ、宿泊に利用しました。綺麗でスタッフも応対が良く、安心して宿泊できました。
Stayed 2 nights in Mar 2018

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點一流
酒店在演唱會場館旁邊，地點一流，非常方便

8/10 Good

chanai, tokyo

Liked: Room comfort
深センベイスポーツセンターに用事がある方にはオススメ
母と二人で利用しました。初めての中国本土で不安でしたが、快適に過ごせました。 ただ、カードトラブルで切れない事が一時発生したりと、若干のトラブルと、香港ドルから中華人民元へ両替をお願いしたら、女性の従業員の方はとても面倒そうに対応されましたが。笑 スポーツセンターでライブのある時には歩いて帰れてとても便利だし安全ですよ。 最寄りは駅のセブンイレブンですが、こちらもカード切れないし、スポーツセンターのケンタッキーもカード切れない日本人が多くて、現金は最低限にしたいと言う人も、交通費プラス二千円くらいはしておくのをおススメします。笑
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017