Dear Philip,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SHELBYVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are proud to know that your stay with us was fine. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 ดี
Felicia
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
4 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Needs some attention to the little things. Paint touch up, items listed as in the room but aren't, like Iron and the Do Not Disturb sign for the door. The hair dryer in my room, NEEDED to be removed and replaced, it had clear evidence of fire, it was missing a piece and it was VERY rusty.
The hotel is not beautiful BUT it is located in a good spot.
Dear Felicia, Thank you for taking the time to complete our guest survey. I am grateful for your comments regarding your recent stay at the RED ROOF INN SHELBYVILLE. We appreciate your insights pointing out the different updates needed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management
Thank you for taking a moment to leave a review, Mario. The staff and I at the Red Roof Inn Shelbyville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Thank you for taking a moment to leave a review, Dan. The staff and I at the Red Roof Inn Shelbyville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
This hotel is not what it used to be. We regularly travel to Kentucky and have stayed here a couple of times. The walls/headboard in the room was not clean, bathroom was dirty. There was a hole in the floor in the room. The bed is very old and uncomfortable. They charge a larger deposit for incidentals than what the room will cost for one night. There was trash all over the premises outside.
Hi Chelsea,Thank you for taking the time to write a review of your stay at the Red Roof Inn Shelbyville. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned, especially regarding the bathroom cleanliness. Regarding the other concerning matters you've highlighted, please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Regards,OnielRedRoof ManagementRediresponse Specialist
It was not clean at all. Stains on the comforter and on the sheets that looked like blood. Hair and dirt in the shower and the sink. Trash left over from prior guests. Overall not clean at all. Looks like the housekeeper just makes the bed and arranges items.
Hi Anonymous,Thank you for taking the time to write a review of your stay at the Red Roof Inn Shelbyville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for any inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management
Hello Melissa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Shelbyville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
Thank you for taking a moment to leave a review, Elizabeth. The staff and I at the Red Roof Inn Shelbyville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
Dear Robyn, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Shelbyville. We sincerely appreciate your feedback and are happy to hear you were pleased with the customer service. However, you mentioned that the beds were not to your liking. Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof Management RediResponse Specialist
Thank you, Gary, for telling us about your stay at the Red Roof Inn Shelbyville. I am glad you found our hotel to be nice and our amenities was to your liking. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist
Hello Diana, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Shelbyville appreciate your 10/10 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn Shelbyville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
การตอบกลับจาก Abigail Red Roof Management RediResponse Special วันที่ 13 ต.ค. 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Shelbyville. I'm disappointed to see that your stay was less than ideal. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
The room needs a remodel. The door lock safety lock was broken you had to really man handle it to get it to lock and unlock. The room was a hanhicap room the shower was stained and shower/tub floor was slick and there was no shower mat provided. There was mold around the handicap safety bars. The entrance door seal was damaged leaving a large gap for bugs and other things to come in the room. There were 4 stink bugs on the ceiling and I found one roach on the base board. The bed mattress was very old and uncomfortable. The mattress made a very loud squicky noise every time you moved which was very annoying. It appeared that the bath room had been remodeled at some point but it looks like they reused the old shower head which didnt put out much water.
Dear Lucian, I appreciate you sharing your feedback following your stay at the Red Roof Inn Shelbyville. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the broken lock, the possible mold you encountered and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
Hello Karen,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
This place is disgusting. I can't believe Expedia even offers this on their list of options. There was a roach in the refrigerator and the microwave was so old, the inside was rusted down to bare metal. The mattress was so old it was one of those that had springs in it. I would have booked somewhere else but it was obvious by the phone call I received from them that morning that bookings in that area were slim to none due to a musical festival. They called wanting to know when I was going to be there because they had "other guests that needed a room".
Shelly Marie
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 25 ก.ย. 2023
Dear Shelly Marie,I appreciate you sharing your feedback following your stay at the Red Roof Inn Shelbyville. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the mattress was not to your liking and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist
6/10 พอใช้
mike
เดินทางกับครอบครัว
24 ก.ย. 2023
ชื่นชอบ: พนักงานและบริการ
This rooms mattress is one most comfortable that I've ever slept on.
The door has signs of a break in. Gashes & dents at the door handle and the door jamb had dents & scars. The Door Chain Lock was broken (now the maintenance employee did install a new door chain lock, after I reported my safety concerns to the front desk).
mike
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 30 ก.ย. 2023
Dear Mike,Thank you for taking the time to tell us about your experience at the Red Roof Inn Shelbyville. I am glad to read that you were pleased with the comfort of the mattress and that maintenance had installed a new door chain lock after you reported it to the front desk. However, it seemed your stay fell short of your expectation due to the situation you described regarding that the door jamb had dents as well as scars and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
The mattress was a rock. I saw a cockroach in my room. There were a lot of random cars driving around the building.
Rose
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Devorine Red Roof Management วันที่ 18 ก.ย. 2023
Hi Rose,Thank you for your response. I am disappointed that you had a less than ideal experience at our Red Roof Inn Shelbyville location as you indicated the mattress was hard, there was an insect in the room amongst other concerns. Please accept our apologies. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
Dear Judy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SHELBYVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 3/5 score following your stay at Red Roof. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist
Hello Heather,Thank you for leaving a review regarding our excellent staff and rooms. You indicated however, that you were not pleased with the comfortability of the beds, resulting in your 4/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention.Thank you again for sharing your concerns. We hope you'll return for us to provide a more comfortable stay. Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof
Thank you for taking the time to tell us about your experience at the Red Roof Inn Shelbyville, Franklin. I am sorry that your experience did not meet your expectations. You stated that the faulty TV and broken handle, along with the poor cleaning hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist
Hello Theresa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Shelbyville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of your room. It's great to see you enjoyed your stay, resulting in a 4/5 score. We hope to continue to provide great experiences for you.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist
6/10 พอใช้
Brenda
เดินทางกับครอบครัว
12 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Service was fine. Floor was filthy. Phone didn’t work. I was by myself but felt safe enough.
Thank you for sharing your feedback with us, Brenda. The team at the Red Roof Inn Shelbyville was pleased to know that our service was fine and that you felt safe. However, you made mention of the dirty floors and the faulty phone. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you host you again in the future.Regards,XaoRediResponse Specialist
Hello Patrick,Thank you for sharing with us. Our staff at the Red Roof Inn Shelbyville appreciated your 8/10 score. As it pertains to your comments, please feel free to share your feedback with us.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.Regards,XaoRediResponse Specialist
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
Dear GualbertoWe at the RED ROOF INN SHELBYVILLE are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
Look I take pride in the fact I'm not a complainer but this stay was awful even after I saw all the roaches I tried making it worse as the night went on it got worse ... Then on top of that we finally spoke up said you have roaches for them to offer swimming rooms.. I think most ppl would have ran for the hills I tried making it work but the new room wasn't as bad but still definitely infested.. would not recommend a friend.
Thank you for taking a moment to leave a review, Amanda. The staff at the Red Roof Inn Shelbyville were disappointed to see your 4/10 score following your stay. However, you indicated that the pest you reported and the other concerns mentioned hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. With thanks,
Dear Dennis, We at the RED ROOF INN SHELBYVILLE are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
Dear Melissa, We at the RED ROOF INN SHELBYVILLE are saddened by your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
4/10 แย่
Todd, Jamestown
4 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Red Roof should be embarressed to have their name on this property. The bathroom was terrible - moldy shower curtain, chipped tub, missed drywall, door scratched bare by a dog.
Dear Todd, Thank you for taking a moment to leave a review, Todd. The staff at the Red Roof Inn Shelbyville were disappointed to see your 2 out 5 score following your stay. However, you stated that the door was scratched bare by a dog, which was saddening to read because guests love to bring their pets with them. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle RediResponse Specialist
4/10 แย่
Brian
4 มิ.ย. 2023
ไม่ชื่นชอบ: ความสะอาด
The TV doesn’t not work outside of turning on, flies were in the room, the shower appeared unsanitary, only two outlets worked, the latch lock for the door seems close to falling off, and there were some mysterious stains on the mattress and even a lampshade. At least the beds were decently comfortable though.
Thank you for taking a moment to leave a review, Brian. Myself and the staff at the Red Roof Inn Shelbyville were disappointed to see your 2/5 score following your stay. While I am happy that you found our beds to be comfortable, you indicated that the TV doesn't work, the pest you reported and the other concerns hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRediResponse Specialist
Hello Amber,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
6/10 พอใช้
Jessica
เดินทางเพื่อธุรกิจ
30 พ.ค. 2023
Not the worst
Bed was comfortable room was clean. the area was a little sketchy. Worth the price.
Thank you for taking a moment to leave a review, Jessica. Myself and the staff at the Red Roof Inn Shelbyville were disappointed to see your 6/10 score following your stay. I am happy that you found our bed to be comfortable and our rooms to be clean. However, you stated that the area was sketchy, which was saddening to read. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle RediResponse Specialist
Thank you for taking a moment to leave a review, Amanda. Myself and the staff at the Red Roof Inn Shelbyville appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist
8/10 ดี
Marvin
เดินทางกับครอบครัว
26 พ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The only thing that I saw was that the bathroom door and bathroom walls needed to be painted
Dear Marvin,Thank you for taking the time to tell us about your experience at the RED ROOF INN SHELBYVILLE. I am sorry that your experience did not meet your expectations due to the upkeep of the bathroom. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist
Dirty and gross, even after requesting a room change, it was a bit better than the first room. Stains on walls and towels, hair on bed and in shower, floors and surfaces not cleaned. I would have gone someplace else, since it was so dirty, but all booked due to the Kentucky Derby.
Dear Valued Guest,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Shelbyville were disappointed to see your 2/10 score following your stay. You indicated that the uncleanliness described, the stain walls and the other concerns mentioned hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist
8/10 ดี
Megan
เดินทางกับครอบครัว
8 พ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The weekend staff is exceptionally kind generous and welcoming property. Not only were they accommodating and quick to help they were genuine and always happy to chat as they walked through the grounds.
Dear Megan, Everyone here at the Red Roof Inn Shelbyville was proud to see your 4/5 score. I am thrilled that you appreciated our kind, generous and welcoming staff. Great customer service is a valuable part of our goal that we strive to fulfil and we’re happy to have achieve that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Gabrielle RediResponse Specialist
Dear Dan, Everyone here at the Red Roof Inn Shelbyville was proud to see your 4/5 score. Your kind words regarding our friendly and helpful staff, updated rooms and our quietness are much appreciated. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist
The price says it all! Looked ok from the outside, but was not well-maintained inside. Paint chipping, broken furniture, blow dryer hanging out of the wall, sheets didn’t fit, I could go on. It was reasonably clean, but hard to look past the lack of maintenance. The woman at the desk was nice.
Dear Edgar,Thank you for taking the time to leave your honest feedback. We are happy to know that our clean rooms and staff service positively impacted your stay with us. Feedback from our guests is always welcome and as such, your comment regarding chipping paint, broken furniture and sizing of the sheets have been forwarded to management to address your concerns.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Hello Paula,I appreciate you sharing your feedback following your stay at the RED ROOF INN SHELBYVILLE. I am sorry to hear that your stay fell short of your expectations due to the broken security lock on the door and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRediResponse Specialist
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SHELBYVILLE and I are sadden by your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRediresponse Specialist
Dear Elizabeth,Thank you for taking a moment to share your feedback following your recent stay. Myself and the staff at theRED ROOF INN SHELBYVILLE are happy to see your rating of 5/5. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We are happy to read our location was easy to find, the staff was nice and the rates we affordable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value you as our guest and appreciate your business.Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future.Sincerely,Kerry-LeeRediResponse Specialist
Dear Janet, Thank you so much for your words and your review. It is so much easier to let pets stay because of the floors that we now have, and we love that we can offer travelers with pets a place to stay when many others do not.
Dear Pascal, Thank you so much for leaving a review for us. We really appreciate when our guests tell us how they felt about their stay. I am sorry that you felt the beds were uncomfortable we will look into it.
Dear Leslie, Thank you for your review and letting us know how you felt about your experience with us. I am sorry that you felt that the bed was uncomfortable. We will look into that and see if there is a way we can improve that.