Desk, free cots/infant beds, free WiFi, bed sheets

Reviews of Days Inn by Wyndham Shawnee

2 out of 5
Days Inn by Wyndham Shawnee
5107 N Harrison Street, I-40 & HWY 18, Shawnee, OK

Reviews

7.0

Good

Rating 10 - Excellent. 118 out of 505 reviews" "
Rating 8 - Good. 157 out of 505 reviews" "
Rating 6 - Okay. 104 out of 505 reviews" "
Rating 4 - Poor. 76 out of 505 reviews" "
Rating 2 - Terrible. 50 out of 505 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This place was nice. No complaints.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 22 Mar 2024
Hi Amanda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

William

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Great Internet, but the property has seen better days. The rooms themselves are great also.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Mar 2024
Hi William,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comment about the internet and the rooms.We are pleased to hear that you had a great experience with our internet service. We understand how important a reliable and fast connection is for our guests, and we strive to provide a seamless online experience.Regarding the property itself, we apologize if it did not meet your expectations. We continuously work on maintaining and improving our facilities to ensure a pleasant environment for our guests. Your feedback is valuable to us, and we will take it into consideration as we plan for future updates and renovations.We appreciate your understanding and patience. If there is anything else you would like to discuss or any further concerns you have, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and helpful it was a great experience!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 11 Mar 2024
Hi Alex,We're thrilled to hear that you had a great experience at our hotel! Our team takes pride in providing friendly and helpful service to all our guests, ensuring that your stay is comfortable and enjoyable. We always strive to create memorable experiences through attentive assistance and warm hospitality, and it's rewarding to know that we succeeded during your visit. Your positive feedback motivates us to continue delivering exceptional service to all our guests.

8/10 Good

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 11 Mar 2024
Hi Leisa,We're thrilled to hear you had a pleasant stay with us! Providing a comfortable experience for our guests is always our top priority. Our team works diligently to ensure every aspect of your visit meets or exceeds your expectations. Your satisfaction is paramount to us, and we appreciate your feedback. Should your travels bring you back to the area, we hope to welcome you again for another enjoyable stay.

6/10 Okay

Lee

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 22 Mar 2024
Hi Lee,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

MINDY

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Mindy,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

Jeff&Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Both of the beds in our room had stained, dirty linens in them. The front desk offered to move us to a different room which we checked out and it was worse than the one we were in. However they changed all of the linens to make it better for us. It still makes you a little uncomfortable to think what you may be sleeping on.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Jeff&Kim,We apologize for the inconvenience you experienced during your stay. Our commitment to cleanliness is paramount, and we sincerely regret that the linens in your room did not meet our standards. We appreciate your understanding in allowing us to swiftly address the issue by providing you with fresh linens and offering an alternative room. Rest assured, we take your feedback seriously and will continue to uphold the highest standards of cleanliness to ensure a comfortable stay for all our guests.

10/10 Excellent

Loretta

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Feb 2024
Hi Loretta,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
My Days Inn stay.
I had a great stay. The only problem I encountered was that the card key didnt work properly. It took about 5-7 min of inserting and removing it before it would unlock the door. Even after getting a new key from the front desk. Great stay otherwise.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Roger,We appreciate your positive feedback on your overall stay at our hotel and are pleased to hear that you had a great experience. We apologize for the inconvenience you faced with the card key, and we thank you for bringing this matter to our attention. Our team is continuously working to address such issues and improve our services. We hope that despite this minor inconvenience, you will consider staying with us again in the future.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee
Very well run. Coffee was great which is hard to come by at a lot of hotels.
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi Pamela,We appreciate your positive feedback and are delighted to hear that you found our hotel well-run. Our team works diligently to provide exceptional service, and it's rewarding to know that our efforts have been recognized. We take pride in offering high-quality amenities, and we're pleased that you enjoyed the great coffee during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent experience in the future.

8/10 Good

Russell

Travelled with partner
Liked: Staff & service, amenities
Was quiet, enjoyed that part my wife tried to use the hair dryer in the bathroom made the lights bug out a bit but the little she used it dried her hair a little she just didnt want the fuse to blow or she wouldve finished drying her hair, it was clean in the room though. Sadly hot breakfast wasnt available because of renovation which is fine my wife had coffee which was good enough for her hopefully next time we stay its ready. Over all not a bad stay for a night, we've stayed in worse that was over priced but the price we paid was worth the stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 31 Dec 2023
Hi Russell,We're glad to hear that you enjoyed the quietness during your stay. It's great that the room was clean and met your expectations.We apologize for the issue with the hair dryer causing the lights to flicker. We will have our maintenance team look into this to ensure it is resolved promptly. We understand your concern about the fuse and apologize for any inconvenience caused.We appreciate your understanding regarding the unavailability of the hot breakfast due to renovations. We are working to improve our facilities, and we hope that on your next visit, you will be able to enjoy a fully operational breakfast service. We're glad to hear that your wife enjoyed the coffee provided.Thank you for acknowledging the value you received for the price paid. We strive to provide our guests with a comfortable and reasonably priced stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, where we aim to provide an even better experience.

4/10 Poor

Carol

Disliked: Property conditions & facilities, room comfort
Would not recommend
Noisy, uncomfortable bed
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Hi Carol,Thank you for taking the time to provide feedback about your recent stay with us. We apologize for the inconveniences you encountered, specifically the noise and the discomfort of the bed.We understand that a peaceful and comfortable environment is crucial for a restful stay. We apologize for any disturbances caused by noise during your visit. We will investigate this matter further to identify any areas where we can improve noise insulation and ensure a quieter atmosphere for our guests.Additionally, we apologize for the discomfort you experienced with the bed. Our guests' comfort is of utmost importance to us, and we regret that the bed did not meet your expectations. We will assess the condition of the bed in the room you stayed in and take the necessary steps to address it promptly.Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. We appreciate your understanding and patience, and we hope that these issues did not overshadow the rest of your stay.If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to our customer service department directly. We would appreciate an opportunity to make it right for you and regain your confidence in our hotel.Thank you for choosing to stay with us, and we hope to have the chance to provide you with a more comfortable and peaceful experience in the future.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was spacious if somewhat basic, with fridge and mini-microwave, but there is little sound-proofing and there were loud neighbors in the hall part of the evening.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 16 Dec 2023
Hi Roger,Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you found the room spacious and appreciated the inclusion of a fridge and mini-microwave. These amenities are designed to add convenience and enhance the comfort of our guests.However, we apologize for the inconvenience caused by the lack of soundproofing in your room and the disturbance from loud neighbors in the hallway. We understand that a peaceful and quiet environment is essential for a restful stay, and we regret that we fell short in this aspect.We take your comments seriously, and we will review our sound insulation measures to identify areas for improvement. Our goal is to provide a comfortable and tranquil atmosphere for all our guests, and we appreciate your feedback in helping us achieve that.Thank you for choosing to stay with us, and we hope to have the chance to provide you with a better experience in the future.

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 9 Jan 2024
Hi Sue,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Neil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was polite fast very nice to my wife and I. And house keeping was very nice. The room room was very clean. My wife and I decided we are going to stay at days inn from now on. And I believe the young lady’s name at the front desk is April in Shawnee Oklahoma.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 15 Dec 2023
Hi Neil,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a wonderful stay at our Days Inn location in Shawnee, Oklahoma.We are delighted to know that the young lady at the front desk, April, provided you and your wife with exceptional service. We will make sure to recognize her for her polite and fast assistance during your visit. Our team takes pride in delivering outstanding customer service, and it is always rewarding to receive such kind feedback.Additionally, we appreciate your compliments regarding the cleanliness of your room and the pleasant interactions with our housekeeping staff. Maintaining a clean and comfortable environment is a top priority for us, and we are glad that it met your expectations.We are honored to have earned your loyalty as guests, and we look forward to welcoming you back to Days Inn for your future stays. Should you need any further assistance or have any special requests, please do not hesitate to reach out to us.Thank you once again for your kind words and recommendation.

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am usually not picky about where I stay. I can sleep pretty much anywhere. But this room was pretty bad. There were stains on the bathroom wall that looked like someone had smeared poop on them. There were stains in the bathtub. There were bugs in the room. It was pretty bad.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi John,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take cleanliness seriously, and our dedicated housekeeping team is committed to maintaining high standards. We conduct regular inspections to address any issues promptly. However, it's disheartening to hear that your experience fell short of expectations. Rest assured, we will address the concerns you raised to ensure a more pleasant stay for our future guests. Thank you for bringing this to our attention.

6/10 Okay

Sarah

.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Sarah,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Sarah, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
My room was one of renovated ones. They are doing an excellent job of upgrading. It's very much in progress and because of the construction, breakfast was very limited. They do offer coffee all day/night. Very friendly staff.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 3 Nov 2023
Hi Nancy, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We are glad that you appreciated the renovation and the service of the staff. We are very thankful for your understanding regarding the limited breakfast.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Reagan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on 30 Oct 2023
Hi Reagan,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Brett

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 19 Nov 2023
Hi Brett,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 22 Oct 2023
Hi Patricia, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Was under construction desk clerk helpful dining options limited due to day I was there but local Denny's was great
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 18 Oct 2023
Hi Julia, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We strive to provide every guest with a warm and welcoming experience, and we are pleased to hear that you enjoyed most aspects of your stay and that our staff provided you with good service.Thank you for your feedback regarding the ongoing construction and the limited dining options. We apologize for any inconvenience caused.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize and address our areas for improvement.Thank you for sharing this review and we hope to see you again!

8/10 Good

Patrick

Travelled with family
Liked: Room comfort
I’ll check out this faculty on a later date
This hotel is on the edge of being a great place to stay. I’m afraid the original owners accepted poor quality workmanship throughout the facility and refurbishing the place to what one would accept at their own home may be cost prohibitive.
Frayed carpet edge
Ceiling cover over toilet
Sink is falling off wall
Tub has mold and is poorly sealed
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Patrick, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Thank you for your feedback on the hotel's facilities. We appreciate the suggestions and the pictures. We shall pass on your comments to the management.Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize our strengths and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very comfortable slept very well would return back. For the price can't be beat anywhere.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 6 Oct 2023
Hi Anthony, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved.We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Maialoha

Travelled with family
All and all it was just ok.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 30 Sep 2023
Hi Maialoha,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Marvin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms weren't the cleanest. Saw a roach the day I was leaving in the bathroom the walls in the there weren't very clean either.
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Marvin ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Relations Management on 27 Sep 2023
Hi Muhammad, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you would return and allow us to provide you with a far superior experience.

6/10 Okay

Vicki

Liked: Staff & service, room comfort
Under construction
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 23 Sep 2023
Hi Vickie, Thank you for taking the time to share your feedback. We regret to hear that you may have encountered difficulties during your recent stay with us. We would like to apologize for any inconveniences you may have had as a result of the hotel's ongoing construction and restoration projects.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 19 Sep 2023
Hi Ronald, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the hotel rates.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

Alan Douglas

Liked: Staff & service, property conditions & facilities
Too cold when we arrived. There is a network issue.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 3 Sep 2023
Dear Adam,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. Thank you for telling us about the weather and the network problem. We will have our maintenance staff check on the network. We apologize for any inconvenience these issues caused you. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for price
Nice hotel for the price. Very large room. Breakfast was grab and go due to remodel.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 23 Aug 2023
Dear Kevin, It is nice to hear from you and thank you for sharing your stay at our hotel.We strive to provide every guest with a very pleasant and accommodating experience, and we are very happy when this goal is met. We are glad that you like the room and the hotel rates. We also appreciate your understanding and patience as the hotel is undergoing some remodeling.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Riley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old, needs updated. No breakfast. Just pop tarts and fruit and coffee
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 23 Aug 2023
Dear Riley, Thank you for sharing your stay at our hotel.We aim to provide every guest with a pleasant and accommodating experience, and we are happy that you enjoyed most of your stay. Thank you for your feedback on the hotel and the breakfast. We are currently undergoing a renovation and we ask for your patience as what the hotel can offer for now is a grab-and-go breakfast. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder stay for a person with disabilities
They were still doing remodeling but it was not a bother and the staff was wonderful with assistant with my disability. If I travel back I will definitely be staying there.
Stayed 6 nights in Aug 2023
Response from Guest Relations Management on 17 Aug 2023
Dear Sara, It's great to hear from you!We are very happy that you appreciate our team's friendlly service and that they were able to provide you all the assistance that you needed.We are also delighted that you liked the hotel despite the current renovations.Our aim is to make each client's experience pleasant and comfortable, and we are pleased to hear that our efforts have been successful. We'd like to forward your comments to our staff, who work tirelessly to ensure you have a good stay and experience in terms of both service and accommodations.We appreciate you sharing your thoughts, and we hope to see you again soon!

8/10 Good

Annetta

Travelled with family
Liked: Staff & service, room comfort
cleanliness
Floor not clean. Carpeting and stairs in lobby were very dirty. Cat food placed out in parking lot then it rained and was a mess. Not alot of parking do to pods for remodeling.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 14 Aug 2023
Dear Annetta, Thank you for your feedback. We apologize for all the inconvenience you encountered while staying with us.We are taking note of the unclean floors, carpets, and stairs as well as the unattended cat food that was left in the parking lot. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
Big rooms and wonderful friendly people .
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 17 Aug 2023
Dear Patricia, It's fantastic to hear from you, and we appreciate you taking the time to tell us about your stay at our hotel.We are very pleased that you appreciate our team's customer service and that you love the hotel's big rooms.We strive hard to make each client's experience excellent and enjoyable and we are pleased to hear that our efforts have been successful. We appreciate you sharing your thoughts, and we hope to see you again soon!

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
I don't consider a granola bar or an orange or apple, breakfast
Stayed 1 night in Jun 2023
Response from Pat on 24 Jul 2023
Hi Michael,We sincerely apologise for this inconvenience but Hotel’s page on Expedia does mention “to-go breakfast” as we under renovation.

2/10 Terrible

Stephen

Stayed 3 nights in Jul 2023
Response from Guest Relations Management on 12 Jul 2023
Dear Stephen, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only shortfall was the AC was a little noisy but it was nice and cool. Staff was wonderful and room nice and clean. We use this motel everytime we are in Shawnee area.
Stayed 2 nights in Jul 2023
Response from Guest Relations management on 5 Jul 2023
Dear David, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you love our guest room and location! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for your feedback on the noise the air conditioner made. Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 3 Jul 2023
Dear Donald, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Terry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cigarette burns on bedspread. Missing artwork off wall. Sticky floors in bathroom and desk top. Run down and not worthy of Expedia experiences. Do not stay here. 8 hours and I’m out.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 4 Jul 2023
Dear Terry, We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are sorry to hear about the cigarette burns on the bedspread, the sticky bathroom, and all the other issues you had with your room that caused you not to have a comfortable stay.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 Excellent

Beau

Stayed 1 night in Jun 2023
Response from Guest Relations Management on 3 Jul 2023
Dear Beau, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was in need of a real cleaning and a renovation. Bathroom door was 24 inches wide and could not be opened all the way because it hit the curved shower curtain bar. The bathroom floor was sticky forcing me to cover it with towels. Furniture was old, scratched up and nasty looking and the bedspread was ugly and uninviting as were the curtain that was torn and hanging off the rod. Positive, the desk clerk at check in was friendly and informative.
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 3 Jul 2023
Dear Robert, We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent stay with us. It is our priority to provide a comfortable and enjoyable experience for all our guests, and we understand that we fell short of your expectations in several areas. We are taking note of all the inconveniences you have experienced and have informed management about them. We are sincerely sorry for all the discomfort.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

2/10 Terrible

James

Stayed 1 night in Jun 2023
Response from Guest Relations Management on 17 Jul 2023
Dear James, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Christian

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Guest Relations Management on 20 Jun 2023
Dear Christian, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 20 Jun 2023
Dear Robert, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Room very dirty. We quick used some spray disinfectant and turned two towels black. Shower curtain was nasty and toilet seat was broken. Just nasty dirty
Stayed 1 night in May 2023
Response from Guest Relations Management on 24 May 2023
Dear Ryan, We appreciate your feedback.We regret to hear that your room, the toiletries included, and the amenities inside it had several issues. We strive to provide you with a pleasant and relaxing stay and we are saddened that it was not what you experienced. Please do know though that the hotel is undergoing some renovations and our sincere apologies for the issues you experienced during your recent stay with us. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

6/10 Okay

Curtis

Stayed 2 nights in May 2023
Response from Guest Relations Management on 6 Jun 2023
Dear Curtis, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

CLIFTON

Travelled with family
They were remodeling so that was inconvenient
Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Hello CLIFTON,Thank you for taking the time to share. We appreciate your feedback regarding our remodeling. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Steven

Stayed 1 night in May 2023
Response from Guest Relations Management on 2 Jun 2023
Dear Steven, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!