Lobby

Reviews of Signia by Hilton San Jose

4 out of 5
Signia by Hilton San Jose
170 S Market Street, San Jose, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 325 reviews" "
Rating 8 - Good. 40 out of 325 reviews" "
Rating 6 - Okay. 24 out of 325 reviews" "
Rating 4 - Poor. 15 out of 325 reviews" "
Rating 2 - Terrible. 14 out of 325 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Pet friendly. Gave us late checkout. Just overall, great place to stay. Cool atmosphere. Able to walk to SJSU for weekend class.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Laura,It's always a pleasure hearing from our guests. We're glad our pet-friendly, convenient accommodations impressed you, and we look forward to your next visit.The Signia by Hilton San Jose Team

10/10 Excellent

rosario

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I check in they didn’t mention about the parking so I paid 40.00 dollars extra on my way out
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Rosario,Thank you for choosing Signia by Hilton San Jose and for sharing your feedback. While it was a pleasure to have you as our guest we are sorry you were unaware of the parking fee. Please know that our fee is listed on our website. Most full-service hotels charge for parking in this market and we are competitively priced. We hope that otherwise you had a wonderful stay and we look forward to welcoming you back any time you're heading back in our direction.The Signia by Hilton San Jose Team

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Convenient location. Washcloths.
Stayed 4 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Mimi,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Signia by Hilton San Jose!The Signia by Hilton San Jose Team

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Aurora was great and super professional. 5 stars
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Jose,Thank you for your review and for giving us a perfect rating! Aurora will be pleased her hospitality left such a great impression on you, and we'll be sure to share your compliments. It was a pleasure having you here, and we hope you return soon.The Signia by Hilton San Jose Team

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 7 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Jerome,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we're thrilled our convenient location suited your needs well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.The Signia by Hilton San Jose Team

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. It was gorgeous inside, good dining options, BIG room & bathroom. We walked to several great restaurants and bars. We walked down the street to the Westin Hotel and realized how our hotel was 5 star compared to that!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Catherine, What a delightful review! Thank you for sharing it. We're always happy to hear when we exceed a guest's expectations, so we're glad our beautiful property, superb location, and spacious rooms made for a memorable stay. We appreciate your five-star rating and look forward to welcoming you back the next time you're in the area!The Signia by Hilton San Jose Team

8/10 Good

Rebekah

Stayed 2 nights in Feb 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and welcoming. The hotel is walking distance to a lot of restaurants and venues, it’s a good location. Room was very spacious and overall a good experience
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Jocelyn,We're delighted you enjoyed your stay at Signia by Hilton San Jose! It's great to know that our walkable location, spacious rooms, and helpful staff impressed you. The next time you're in the area, we welcome you to stay with us again.The Signia by Hilton San Jose Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Corinne, Mosinee

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Very uncomfortable & cold hotel to stay. The worst was the automatic light switches, which had no “off” button in the bathroom. Glaring, prison-like” lights would blaze on - 24 hours day. And most ppl have to use the bathroom at least in the night. There were hardly any towels either; so my husband and I had to share a bath towel the first morning. Since no one answered the phone at the Frint Desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Dear Corinne,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our accommodations or amenities during your visit. Our team is dedicated to ensuring every guest has a comfortable stay, so we'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon. The Signia by Hilton San Jose Team

10/10 Excellent

Fred

Stayed 7 nights in Jan 2024

10/10 Excellent

toan

Stayed 1 night in Jan 2024

10/10 Excellent

Trae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jodie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Cristal

Travelled with partner
Liked: Staff & service, amenities
Plenty of cheaper parking options in the surrounding area, a lot of dining options and coffee shops. It’s an overall nice place but it can be cleaner
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Cristal,Thank you for your feedback. We are glad you enjoyed our convenient parking, delicious food, and nice facilities. It was a pleasure to have you visit, and we look forward to seeing you again soon.The Signia by Hilton San Jose Team

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for the 5 out of 5 rating!

6/10 Okay

Cassidy

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emilio, Director of Front Office on 13 Jan 2024
I'm sorry to read that you didn't have a stellar stay, please feel free to share any feedback so that we may improve upon it.

10/10 Excellent

Rosalina

Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for your recent stay, we look forward to welcoming you back soon!

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Highly recommend.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Paige,It was a delight to welcome you to Signia by Hilton San Jose during your recent stay. Our team works hard to deliver a memorable experience to all our guests, so we're happy we hit the mark with you. Thank you for your five-star rating and recommendation, and please come back soon!The Signia by Hilton San Jose Team

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for your recent visit, we look forward to seeing you again!

10/10 Excellent

Yvette

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for your recent stay, we look forward to welcoming you back soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities
I opened this property when i was in college and it was called the fairmont. Even though its been exstensivly remodeled the rooms are a little unfinished and worn. First room they out me in had a broken toilet seat and it smelled like someone had just slept in there wven tho the bed was made. Second room was better but the louvered screen on the door to the pool was sloos. The towel rack on the shower door was loose. Weird giant tv on a cheat that was not centered to the bed ro room loose lamp shade askew etc Housekeeping seemed under staffed as i never got my room cleaned Fountain restaurant was closed withou explanation Lobby is gorgeous but seems to serve little purpose since there was no dj or scene or food…. Lots of foot traffic so it seems like a missed opportunity This place needs better management for sure. Im gonna drive over to Paris’s house and complain when i get back to LA
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Jeffrey,While we are happy to have you as our guest, we are sorry to see you had a few disappointments during your stay. We work hard every day to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to impress you.The Signia by Hilton San Jose Team

8/10 Good

Jeffrey

Stayed 2 nights in Dec 2023

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Wei,We're thrilled you enjoyed your stay with us at Signia by Hilton San Jose! Thanks for taking a moment to leave a review, and please come back and see us soon.The Signia by Hilton San Jose Team

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is amazing, friendly staff, room is clean. Just the down side is no free parking.
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Diane,Thank you for choosing our hotel for your recent visit to San Jose. We're glad you had a wonderful stay with us and enjoyed our clean accommodations and exceptional service. Our caring staff is one of the many reasons our guests choose Signia by Hilton San Jose. It would be our pleasure to host you again, so come back soon!The Signia by Hilton San Jose Team

10/10 Excellent

Dale

Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the perfect score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 10 out of 10 rating!

8/10 Good

Jeff

8/10 Good

Ajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the high score. If you have any further feedback, we welcome it.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the rating!

10/10 Excellent

Cierra

Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the perfect score!

10/10 Excellent

sabita, canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Kylie,Thank you so much for choosing to stay with us at Signia by Hilton San Jose. Providing every guest with a wonderful experience is our top priority, so we're thrilled that was the case for you. We're delighted to earn your recommendation and would love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.The Signia by Hilton San Jose Team

10/10 Excellent

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you so much for the 10 out 10 rating!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emilio on 13 Jan 2024
We appreciate the great rating!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convient, and beautiful. The parking garage is only 6 ft 8 inches tall so I had to park my vehicle with a tent top offsite.
Stayed 2 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear William,Thank you for your five-star review! It was a pleasure hosting you during your recent visit. Receiving recognition for our clean and comfortable accommodations, as well as our convenient location, is always appreciated. Our greatest motivation is that our guests have a good experience during their stay; that is why we appreciate your valuable comments. We look forward to your next visit! The Signia by Hilton San Jose Team

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the review!

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 10 out of 10 rating!

4/10 Poor

Rosanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
I apologize to hear that you didn't have a stellar stay with us. We certainly hope to welcome you back in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied!
I’m all about cleanliness & customer service and both were exceptional! I was a little sceptical because they were previously The Fairmont & know how they set the Bar. We were very pleased with our stay & look forward to our next! Thank you!
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Theresa,Thank you so much for choosing to stay with us at Signia by Hilton San Jose. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.The Signia by Hilton San Jose Team

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities
Christmas In Park
The lobby and hotel grounds are nice. Food, beverages and atmosphere is great. Paid for upgraded room with patio and fireplace. Fireplace didn’t work because they had gas off to rehab the all the pits. Disappointing but they did offer food/beverage credit. The mattress was extremely uncomfortable and furniture was dirty. For the room type it lacked furniture and little rundown. Overall just “OK” definitely not the caliber for the price I paid.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Heather,Thank you for taking the time to share your honest thoughts. We appreciate your kind words about our lovely lobby and idyllic setting, as well as our food and beverage offerings. We regret that our accommodations fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and that any opportunity for improvement is seized. It was a pleasure having you as our guest, and we hope you consider giving us another chance to change your perceptions in the future.The Signia by Hilton San Jose Team

2/10 Terrible

Gabriella

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
There was no available parking because they overfilled the parking lot and didn't reimburse me
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Gabriella,Thank you for choosing us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed that wasn't the case for you. We offer our sincere apologies for any inconvenience you encountered with parking. Your feedback is greatly appreciated, and we wish you safe travels ahead.The Signia by Hilton San Jose Team

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Elegant
This hotel was absolutely what we were hoping for when we decided to take a little getaway trip. Very elegant, and comfortable atmosphere.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Todd,We're so pleased that our atmosphere met your expectations and provided the perfect setting for your getaway. The seamless blend of refined elegance and inviting comfort is precisely what we aim to achieve. We are grateful for your patronage and sincerely hope to welcome you back to Signia by Hilton San Jose in the near future.The team at Signia by Hilton San Jose

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
It was an amazing experience! Very clean hotel and staff is very courteous. The rooms are super nice and big. The beds, pillows, and sheets are amazingly comfortable. We had an excellent time here and this is our 3rd time staying here and planning on coming back! The breakfast was delicious at the restaurant!
Stayed 1 night in Dec 2023
Response from Emilio on 13 Dec 2023
Thank you for the 10 out of 10. We're glad to read that you enjoyed your stay with us and we will ensure to share the feedback with the appropriate departments. We hope to welcome you back soon.

6/10 Okay

TANYA

This hotel is very nice but we had a mishap when we picked up my car from valet, the driver when bringing us the car had damage the vehicle , had broken my mirror and damaged my fender, they said someone will contact me today (Monday) if they fix unit there will be no issues
Stayed 1 night in Dec 2023
Response from Emilio Ferrero on 4 Jan 2024
Hello, we're glad to hear you enjoyed the hotel and please feel free to reach out to us offline for further follow up regarding your vehicle.