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Reviews of Layne Hotel

2.5 out of 5
Layne Hotel
545 Jones St, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 79 reviews" "
Rating 8 - Good. 22 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 11 out of 79 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

NENAD

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The advertisement for this property was misleading. It's hard to learn from the advertisement that a toilet and shower are in separate chambers, which makes it extremely inconvenient. In addition, it is located in one of the worst parts of town, that does not look safe.
Stayed 3 nights in Mar 2024
Response from randy on 25 Mar 2024
Thank You for staying with us and you booked a room with a shared bathroom and you could have booked a room with a private bathroom and we are right near Union Square.

2/10 Terrible

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s great that the property front door requires that you get buzzed in because the surrounding area is plagued with vagabonds. The bed was hard, old, and it felt like I slept on a wood plank. The room got extremely cold and the bed sheets were untrustworthy. The bedding needs to be replaced. Perhaps the bedsheets were clean but they looked like they could have been soiled a few times throughout their long life at the hotel. Perhaps they were bought used to match the old dingy vibe of the hotel. Please get new bedsheets. Seriously.
Stayed 1 night in Jan 2024
Response from Randy on 8 Mar 2024
Dear Guest, sorry you felt this way.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Randy on 18 Jan 2024
Thank you for staying with us and enjoying your stay with us and please come back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ssecure, clean, newly renovated,convenient
DON'T BE SCARED OFF BY ANY MISCONCEPTIONS! Expect friendly, efficient staff to greet you at this secure, clean, newly renovated hotel. The location, a few steps off Geary, is conveniently located to vast parts of the city.
Stayed 1 night in Dec 2023
Response from Randy P on 10 Dec 2023
Thank you for staying with us and enjoying your stay with us and please come back again to see us.

4/10 Poor

Phillip

Stayed 1 night in Nov 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Carey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's never a good sign when multiple hotel staff tell you, unprompted, that it's unsafe around the area. No A/C, no heat, no amenities in the room and the topper, a random $250 "fee" which you have to contact your credit card company to get back. It was loud with motorcycles, sirens and music playing making it hard to sleep. Multiple homeless in the area with tents and you can't get into the hotel unless someone unlocks the gate. Spend a little extra and stay in a nicer area. Expedia should remove this property from it's offerings. The lower cost per night is lost with the extra $250 fee. Stay away, stay far away
Stayed 3 nights in Nov 2023
Response from Randy on 14 Nov 2023
This guest has taken out of content what was told to him. We at the hotel told them not to go down in the Tenderloin and use Geary Street to come and go. We do not have any control on the Homeless in San Francisco and the Noise from Emergency Vehicles and do not Advertise that we have A/C. We have gate for Security.

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazingly quiet and the hosts are very attentive. It has been years since my last visit to San Francisco and the homeless population is completely out of hand with half a dozen per block in this part of town. Only a few are clearly mentally ill, but it certainly gives a solitary female traveler pause. The hotel is secure with a locked front gate, but the city really needs a better plan.
Response from Randy P on 12 Nov 2023
Thank You for staying with us and enjoying your stay and please come back again.

10/10 Excellent

Sylvia

Stayed 1 night in Nov 2023
Response from Customer Care Team on 1 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Layne were very friendly and helpful at all times. It is positioned close to Union Square so you can access many of the tourist features without problem. It is also close to theatres and some great restaurants. One tip - request a room at the back of the property as Jones Street can be very noisy.
Stayed 3 nights in Oct 2023
Response from Randy P on 15 Oct 2023
Thank You for staying with us and enjoying your stay.

4/10 Poor

Manabu, Astoria

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture and room were very old even though its $90 some dollars per night. Diffenetly not recommended. But the Staff and Front people were very very nice.
Stayed 3 nights in Oct 2023
Response from Randy P on 11 Oct 2023
Thank You for staying with us and sorry that you felt that way after you upgraded to a room with a private bathroom, Which are our newer rooms.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice very clean and well-maintained vintage hotel. Dining options nearby. I'd asked for a local map, w/transit lines. They'd had none. I'd had to go to another hotel where I'd received two great maps. Close to trans and Union Square.
Stayed 5 nights in Sep 2023
Response from Randy P on 28 Sep 2023
Thank You for staying with us and enjoying your stay with us and please come back again.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Layne Hotel is in a classic building with a classic elevator and winding staircase. They have several unusual protocols to ensure you don’t damage anything. They check your room upon checking out for this purpose. It’s on the edge of the heart of the tenderloin so don’t complain about all of San Francisco because you chose reasonably priced hotel in the tenderloin!
Stayed 1 night in Sep 2023
Response from Randy P on 23 Sep 2023
Thank you for staying with us and enjoying your stay.

10/10 Excellent

Saksham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Randy P on 21 Sep 2023
Thank You for staying with us and enjoying your stay.

8/10 Good

Dona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe staying at this hotel and the staff are amazing. It's a simple historic building, family run, clean and trustworthy. Just off the beaten path, this hotel is located conveniently and not an issue to stay at for this female. If the price is right but you are worried about the location, don't be, it is fine to access and feels safe. I really can't say enough about the wonderful family that runs this hotel.
Stayed 3 nights in Sep 2023
Response from Randy P on 18 Sep 2023
Thank you for staying with us and enjoying your stay and please come back again to see us.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Staff are super
The stay at Layne was great, the manager and staff are all really friendly and helpful. Everything was good at the hotel, it is not fancy. The hotel is well located for getting around San Fran. I would stay again.
Stayed 5 nights in Sep 2023
Response from Randy P on 18 Sep 2023
Dear Nigel thank you for staying with us and enjoying your stay and please come back again to see us.

2/10 Terrible

Rashaad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Felt very unsafe to stay basically a rip off
Stayed 1 night in Sep 2023
Response from Randy P on 17 Sep 2023
Sorry that you felt unsafe but this guest was a NO-SHOW AND NEVER STAYED AT THE PROPERTY.

8/10 Good

Thomas, Boulder

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked staying in a building from 1912. It was clean and well-maintained. Staff was especially helpful, extending to us when we needed some unusual help. Great dining opportunities within walking distance. Don't go downhill on Jones St. Danger.
Stayed 1 night in Sep 2023
Response from Randy P on 15 Sep 2023
Thank You for staying with us and enjoying your stay and please come back again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was tidy and clean inside and out. Great front desk hosts with wonderful cleaning staff. I would come back here again.
Stayed 4 nights in Sep 2023
Response from Randy P on 15 Sep 2023
Thank You sir for staying with us and enjoying your stay and please come back again.

10/10 Excellent

Waqas, Herriman

Stayed 3 nights in Sep 2023
Response from Customer Care Team on 5 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my new favorites. They closed during Covid and renovated the entire building. Ots nice and comfortable and hS proficient security cameras and zccess policy.
Stayed 1 night in Sep 2023
Response from Randy P on 13 Sep 2023
Thank You for staying with us and please come back again.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean. Comfortable, quiet hotel. Very comfortable bed. Excellent, cheap Indian food next door at Chutneys. Shared bath and shower are exceptionally clean.
Stayed 1 night in Sep 2023
Response from Randy P on 10 Sep 2023
Thank You for staying with us and plese come back again.

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
It’s a really pleasant hotel run by kind and accommodating people, in not-the-best area
Stayed 3 nights in Sep 2023
Response from Randy P on 9 Sep 2023
Thank You for staying with us and enjoying your stay.

10/10 Excellent

Henry

Liked: Staff & service
I liked the old classic San Francisco feel of the hotel and the staff who worked there
Stayed 3 nights in Aug 2023
Response from Randy P on 1 Sep 2023
Thank You Henry for staying with us and enjoying your stay and please come back again.

10/10 Excellent

Xizi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, the man and lady at front office are so nice!
Stayed 4 nights in Aug 2023
Response from Randy P on 29 Aug 2023
Thank You for staying with us and enjoying your stay.

2/10 Terrible

Sam

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not at all the same like in the pictures. The room was tiny, the wifi was extremely slow. Terrible experience and not all what they advertised it to be. I do not reccomend this place. Highly dissatisfied.
Stayed 1 night in Aug 2023
Response from Randy P on 28 Aug 2023
Mr. Rahmon, we're sorry to hear about your experience. In light of your comments, we promptly inspected the room in question but could not find anything out of order or otherwise not in line with the description and photos on the website. As is the case with hotels, our property has different room types--all of which are detailed separately here. We only wish that you brought this issue up during your stay so that we might have been able to accommodate you otherwise.

10/10 Excellent

Balaguru

Liked: Cleanliness, property conditions & facilities
Feel like home
Stayed 1 night in Jul 2023
Response from Randy P on 28 Aug 2023
Thank You for staying with us and enjoying your stay and please come back again.

10/10 Excellent

leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stY
Stayed 1 night in Aug 2023
Response from Randy P on 28 Aug 2023
Dear Leonel thank you for staying with us and enjoying your stay with us and please come back again.

8/10 Good

Philip

Stayed 1 night in Aug 2023
Response from Randy P on 25 Aug 2023
Dear Philip thank you for staying with us and enjoying your stay and please come back again.

10/10 Excellent

pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty well located on a side street, so it did quiet down in the middle of the night. Clo see to Union Square, GAMH, BART and other attractions
Stayed 2 nights in Aug 2023
Response from Randy P on 16 Aug 2023
Thank You for staying with us and enjoying your stay.

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was no parking, and I got a parking ticket. Apparently where we were told to park from the hotel host is a cleaning area that starts at 6am. That was never told to us the night before. So there for I will not be coming back to this hotel.
Stayed 1 night in Aug 2023
Response from Randy P on 14 Aug 2023
Dear Sarah I told you to park while you were checking into the hotel and you told me that after checking In that they were leaving to go to an event.

10/10 Excellent

Francois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel rénové et près de l’union square. Chambre petite mais très bien
Stayed 2 nights in Aug 2023
Response from Randy P on 14 Aug 2023
Thank You for staying with us and enjoying your stay.

10/10 Excellent

Shelly

Travelled with family
Liked: Amenities
The bed is very comfortable and rooms are clean, would stay here again
Stayed 1 night in Aug 2023
Response from Randy P on 5 Aug 2023
Dear Shelly thank you for staying with us and please come back again.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Randy P on 4 Aug 2023
Dear Mr Kenneth thank you for staying with us and please come back again.

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel, great location but no AC Good stay for an overnight trip
Stayed 1 night in Jul 2023
Response from Randy P on 31 Jul 2023
Thank You for staying with us and enjoying your stay.

2/10 Terrible

Roni

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware of this place
Stayed 2 nights in Jul 2023
Response from Randy P on 5 Aug 2023
This guest never stayed at the property and refused to give us a credit card for the Security Deposit required to check In to the hotel.

6/10 Okay

Robert

Liked: Cleanliness
Stayed 21 nights in Jul 2023
Response from Randy P on 31 Jul 2023
Thank You for staying with us.

10/10 Excellent

Keith Chikao

Liked: Amenities
Staff was very pleasant and accommodating would return
Stayed 1 night in Jul 2023
Response from Randy P on 27 Jul 2023
Dear Mr Chikao thank you for staying with us and enjoying your stay and please come back again to see us.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property, well maintained and clean. The staff are very friendly and helpful. I just have concerns about the area around the hotel and felt on edge or unsafe on several occasions.
Stayed 4 nights in Jul 2023
Response from Randy P on 27 Jul 2023
Thank You Sir for staying with us and enjoying your stay.

6/10 Okay

Nicole

Stayed 2 nights in Jul 2023
Response from Randy P on 14 Aug 2023
Thank You for staying with us.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff wonderful. Location
Stayed 2 nights in Jul 2023
Response from Randy P on 23 Jul 2023
Dear Scott thank you for staying with us and enjoying your stay with us and please come back again and see us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the people that ran the place
Stayed 3 nights in Jul 2023
Response from Randy P on 22 Jul 2023
Thank You for staying with us and enjoying your stay and please come back again.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay. Really friendly staff. Comfortable bed
Stayed 2 nights in Jul 2023
Response from Randy P on 18 Jul 2023
Thank You for staying with us and enjoying your stay and please come back again.Thank YOu

10/10 Excellent

Randy Lowell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The old style Otis elevator like you see in the movies.
Response from Randy P on 15 Jul 2023
Thank you sir and please come back again.

10/10 Excellent

Keith Chikao

Liked: Property conditions & facilities
What a great experience the staff was very accommodating and pleasant!!! Will be back!
Stayed 2 nights in Jul 2023
Response from Randy P on 6 Jul 2023
Dear Mr. Chikao thank you for staying with us and enjoying your stay with us and please come back again.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond customer service, historic hotel
We had a wonderful stay at the Layne, from check in to check out. Yes, the neighborhood is a little sketchy, but the hotel is gated and we were advised by the management which streets were safer, which I appreciated as an out-of-towner. The location is very central and convenient. The staff was warm and helpful, and the hotel itself was beautiful, historic, and clean. The bed and shower were comfortable. Overall we had a great stay and would highly recommend.
Stayed 1 night in Jul 2023
Response from Randy P on 4 Jul 2023
Jessica I'm glad you had a great stay with us and please come back again and see us and enjoy the rest of your trip. Thank You

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely kept older hotel. In-room fridge and microwave are great. But, I could have used a coffee maker. Very friendly and helpful staff. Although, the area isn’t dangerous, there is much human urine and stool on the sidewalks (a sad condition in SF) in the area. Many dining options within a five minute walk. Close to public transportation including BART. Overall, a good hotel for the price.
Stayed 4 nights in Jun 2023
Response from randy on 28 Jun 2023
Dear Joseph thank you for staying with us and please come back again.

6/10 Okay

Lynnea

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from randy on 28 Jun 2023
Thank You for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking
No internet for our computer as well as the tv. Dish programming is bad. No on site parking.host was not sure of many thiings we asked about.
Stayed 1 night in Jun 2023
Response from randy on 27 Jun 2023
All the rooms have Internet and have Dish remote controls.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Layne was great the owner was really nice and the rest of his family was too. The room was tiny but clean and bed was comfortable. We were surprised that the restroom and shower were in different rooms out in the hallway they were also clean and well kept but water pressure in the shower was very low and we had to wait a while till the water got hot but other than that everything was great 😊
Stayed 3 nights in Jun 2023
Response from Randy P on 26 Jun 2023
Thank You Alicia for staying with us and come back again.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay in a convenient location. Hotel staff were very pleasant and helpful. The building is heritage, the rooms nicely done up, the shared bathrooms fairly small. Would stay again.
Stayed 1 night in Jun 2023
Response from Randy P on 17 Jun 2023
Dear Thomas Thank You for staying with us and please come back again and have a safe journey forward.