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Reviews of Monarch Hotel

2 out of 5
Monarch Hotel
1015 Geary St, San Francisco, CA

Reviews

6.2
Rating 10 - Excellent. 133 out of 997 reviews" "
Rating 8 - Good. 273 out of 997 reviews" "
Rating 6 - Okay. 288 out of 997 reviews" "
Rating 4 - Poor. 152 out of 997 reviews" "
Rating 2 - Terrible. 151 out of 997 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
isapp
Disappointed that they wouldn’t accommodate in any way due to covid. We would of wish to reschedule or have some options, instead of losing our money for something not our fault.
Stayed 1 night in Mar 2020

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Excellent service
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I like the way they are with every single person and the services they have very good
Stayed 4 nights in Mar 2020

8/10 Good

Darissa

Stayed 3 nights in Mar 2020

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The staff was very accommodating about my service dog
Stayed 2 nights in Feb 2020

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean, Friendly Concierge, secure environment, silent room
Stayed 6 nights in Feb 2020

10/10 Excellent

Mario, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Have a wonderful week. Happy Monday!!!!
Stayed 1 night in Feb 2020

10/10 Excellent

Dan, Miami, Arizona

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is walking distance to JapanTown, which was perfect for us. The front desk staff was always helpful and pleasant. I've stayed here before and will definitely stay here again.
Stayed 3 nights in Feb 2020

8/10 Good

Monarchhotel, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is I can ear everything from the next room.
Stayed 2 nights in Feb 2020

10/10 Excellent

Kosta, Sacramento

Travelled with group
Liked: Staff & service, property conditions & facilities
This property was like every other 1900 San Francisco remodeled building. Small rooms, tight elevators, and amenities from a different time. With all that mind however, the monarch hotel was a great stay for the price and location.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose this hotel when in town. Friendly front staff. Quick check in.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The guy that the front desk who I believe was the owner was extremely rude and condensing. We asked for blankets since the room was freezing and said they ran out of it.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine considering it's in the middle of the Tenderloin. Lots of homeless all around but the facility is fine. The heat in our first room didn't work but they quickly put us in another room with working heating. We had to jiggle some connectors and put the cable box on its side to make the TV work, but then it was fine. Room was basic but fine.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
The property was alright and made peace with it the first day but the 2nd day I had to wake up with the terrible smoking smell.
Stayed 2 nights in Jan 2020

10/10 Excellent

Porter, Bakersfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old downtown feel with great little food spots all within walking distance
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of our beds was broken. Dripping water , in the tub.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Noname

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Picture on website-beautiful! In person Not. The hotel needs some renovation
Stayed 1 night in Jan 2020

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to San Francisco
Hotel was great ,but S.F.street littered with syringes on side walks at and around areaof hotel
Stayed 1 night in Jan 2020

2/10 Terrible

Kyle, LA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad I went out come back at 4 am I can’t get back in to the hotel cus they locked the door and I had to prove myself for like long time with ID CARD ROOM I I DRESS REALLY GOOD SO BAD EXPERIENCE feel really bad spend money for bad moment
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place still has furniture from the 70's, it is wore out and broken.
Stayed 1 night in Dec 2019

2/10 Terrible

hahaha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very noisy. I can't sleep at night. I can hear the talking and the music of other rooms
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and checked right out. Its worn, tired and leaves safety to be questioned.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Underwhelming
The pictures are deceiving. As soon as we walked into the room we knew we couldn’t stay there. This hotel needs a serious makeover! The gentleman at the front desk was very nice and welcoming, it’s too bad the rooms weren’t as nice as he was.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, staff were lovely. Hotel was as described on website Enjoyed our stay.
Stayed 7 nights in Oct 2019

4/10 Poor

Rohit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience !
Not at all a good experience to stay at the hotel, firstly it was a surprise to know that they do not have AC's in few rooms ! , secondly the bathrooms are very bad with water flooding and stagnant.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities
It was old and seedy but clean. Due to lack of availability elsewhere it was the only hotel available at a price that was 6 times its norm.
Stayed 1 night in Nov 2019

2/10 Terrible

Phill, Portland, Or

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
My room lost power both nights. My second night, my ceiling fan became detached from the ceiling and starting swinging around by the electrical wires. Hotel front desk had to "reset" my room breaker 4 times during my two-night stay. With no AC in this hotel, it was a miserable stay without a working fan. Management said there were no free rooms to move me to. I am appalled a the experience and am surprised I Expedia recommended this room to me. I was offered no refunds or discounts. I video-taped the conditions, and secretly recorded the "maintenance" to the fan in my room, performed by the man at the front desk... would love to give said parties the chance to make things right before I post these. Clearly a lawsuit waiting to happen. Not a safe stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Lionel, Reno, NV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, close to alot of bars and restaurants. The parking was a bit of a challenge but its close to alot of places. You can just walk around.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
The elevator did not work so I had to climb the stair to the sixth floor every day.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Things wore falling down, dirty, broken... I had cockroaches in our room!
Stayed 4 nights in Nov 2019

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t ever stay here
The whole experience was terrible and to start off, noisy room with a trash truck collecting every morning at 5am to wake us up and the homeless on every street corner and alley way full of tents and tarps along with them shooting up drugs and we heard gun shots one night around 1am but was told by the hotel staff that it was just fireworks which I didn’t believe one second because who the hell shoots them off at 1am in downtown San Francisco?? The Elevator was broke and couldn’t use the safe in the room because someone kept the key to it and they don’t have any replacements for it as for the room itself was not good because it had a musty smell and mold on top of the shower. The homelessness was on that side of the hotel making noise all through the night along with the emergency vehicle sirens going off every other hour.. what a way to sleep..
Stayed 4 nights in Nov 2019

4/10 Poor

patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Mandy, Salt Lake City, UT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly the staff was and how clean this place was. It is in a busier part of town and so it was pretty loud outside, but that’s just the city. Not a lot of street parking and so we had to park in a garage around the corner. If you’re renting a car, I recommend garage parking as they do street cleaning almost every day in this area.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to union square but also right next to tenderloin with a lot of homeless. The build had a lingering smell of pee.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It's a old hotel, but everything was clean and pleasant. The bed was super comfortable. The front desk staff were all very nice. The walls are thin though - at least the Saturday night partiers next door sounded really happy. This hotel is on the edge of a sketchy neighbourhood; I would take the front desk's advice and take the BART from Powell not Civic Center and go around the worst of it.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Nothing special
The room was clean, definitely an older building with older appliances/furniture. Older building so expect to hear street noise and noise from other rooms. Overall decent price for an okay place.
Stayed 1 night in Oct 2019

2/10 Terrible

employee

Stayed 6 nights in Oct 2019