Exterior

Reviews of The Westin San Francisco Airport

4 out of 5
The Westin San Francisco Airport
1 Old Bayshore Hwy, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1174 out of 1937 reviews" "
Rating 8 - Good. 432 out of 1937 reviews" "
Rating 6 - Okay. 163 out of 1937 reviews" "
Rating 4 - Poor. 90 out of 1937 reviews" "
Rating 2 - Terrible. 78 out of 1937 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nia was great at check in and so were the bar and restaurant staff.
Stayed 1 night in Mar 2024

10/10 Excellent

SUKH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 27 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport and the indoor pool and hot tub are great!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room overlooked an enclosed pool area. I would have preferred a window to the outside for fresh air and at minimum a parking lot view.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was a great getting me to the airport. It would have been nice to know ahead of time that parking is $48 per day.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would love stay again in the future
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Oriana

Liked: Cleanliness, amenities, property conditions & facilities
Our favorite place to stay when we fly
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room facing the indoor pool area are a bit noisy
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here because my 11yo loves to watch planes from the room.
Stayed 1 night in Jan 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheetal

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 15 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

sally, Redwood City

Liked: Staff & service
No room service...expensive parking
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 13 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

2/10 Terrible

myrna

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Confusing
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Myrna,Thank you so much for the feedback. We're sorry to hear about any confusion during your visit, as this is never the experience we want our guests to have. Please consider reaching out to us offline so that we can gather more information about your experience and better assist you. We hope to hear from you soon.

8/10 Good

Annemarie, NORTHPORT

Stayed 1 night in Mar 2024

10/10 Excellent

Becke

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 8 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in Feb 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Von

Liked: Cleanliness, staff & service, property conditions & facilities
The staffing was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive dinning and nothing clise by
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

8/10 Good

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms seem a bit outdated.
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 28 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 28 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Kandi

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sejay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

4/10 Poor

Celeste

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this property before for multiple days and i don’t know if we were supposed to put a note or notify staff that we wanted to room to be cleaned everyday but everytime we stay at this location we always somehow get skipped for house keeping, the 3 days that we were staying there the room was never cleaned or were the towels replaced,when we check in at the front desk we were asked if we wanted the room cleaned and if there was a specific time, we of course said yes but like i said during the duration of our stay nobody came
Stayed 3 nights in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Michael, Cobourg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our Next Morning Flight very easy to get to the airport
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

William e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Maribel

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

4/10 Poor

Casey

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Mitzi

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

PRAVEER, Chester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport. Grill and Vine expensive but good service Excellent staff
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome indoor pool. Very kind staff.
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

David, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, and restaurant was amazing.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear David,Thank you! It was a pleasure to welcome you to The Westin San Francisco Airport. We are delighted you had such a delightful stay thanks to our comfortable accommodations and your wonderful dining experience. It would be an honor to welcome you back for another great stay.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and check in was fast
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Tamara,We appreciate your feedback highlighting our clean environment and efficient check-in process. It's lovely to know these aspects made your experience at The Westin San Francisco Airport positive. We look forward to your next visit, where our team will be ready to ensure another swift and welcoming start to your stay.

10/10 Excellent

Lan

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

2/10 Terrible

Estevan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Manager was harassing me over some charge that was their fault. She did apologize. I certainly do forgive her but it is not a mistake that one should make when you are at that level. She did nothing for embarrassing me infront of the entire lobby. I will not continue to give my money to this establishment. Front door lady was also very rude. Staff at Bar wanted to charge me for boxing up my food. Customer service skills need to improve all the way around. Don’t book here. It’s cheap for a reason. Stay at Marriot down the road.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Estevan,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, we'd be grateful for the chance to provide you with a more welcoming visit.

2/10 Terrible

Jeanie

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and helpful. the facility is so clean
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Manuel,Thank you for sharing your experience at The Westin San Francisco Airport. We're delighted to hear that you enjoyed our team's hospitality and our facility's cleanliness. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.

8/10 Good

Tomkeshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and near the airport
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Tomkeshia,Thank you for taking the time to leave us a review. We are thrilled you enjoyed your stay with us. It would be a pleasure to welcome you back at The Westin San Francisco Airport.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant appears overpriced, particularly for breakfast options.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Thomas,Thank you for being our guest at The Westin San Francisco Airport and for taking the time to share your five-star review. While we are sorry our breakfast didn't quite meet your expectations, we hope you had an enjoyable stay otherwise. We look forward to welcoming you back again soon.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Thomas, It was a delight to welcome you to The Westin San Francisco Airport during your recent visit. We're so glad to hear that our superb location and friendly staff made for an excellent stay. Thank you for your five-star rating, and please come back soon!

6/10 Okay

Natcha

Travelled with family
Liked: Staff & service
Not really worth it. The room was not that nice and quite old.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Natcha,Thank you for your review. We regret to learn of your disappointment with your experience. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

6/10 Okay

Cindy

Business traveller
The parking is really full if you have a vehicle. If you are not a Marriott Member the internet is an additional $15. There were only 2 people working the check-in counter so the line was longer than one would expect. The dining area was nice and quiet. Close to the airport. Rooms were ok.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Cindy,Thank you for reviewing your recent stay with us. We appreciate you mentioning our convenient location and peaceful atmosphere. However, we regret that you were not fully satisfied with your visit. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

2/10 Terrible

Colin

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 21 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

2/10 Terrible

Daria

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The lady that was working, the breakfast was extremely rude and unprofessional
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Daria,Thank you for leaving us a review. We apologize for any perceived rudeness and will be sure to discuss your feedback with our team for improvement. Please know that our team strives to provide the highest standards of service. We hope that you will consider giving us another chance so we can show you the high level of hospitality we are known for.

10/10 Excellent

Ginger, Solana Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was close to the airport and had a very reliable shuttle. The staff were friendly and helpful. The rooms were comfortable and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Ginger,We were happy to provide you with convenient, welcoming accommodations, and we're glad you had a comfortable visit. The next time you're in the area, please come see us again at The Westin San Francisco Airport!

10/10 Excellent

Oralia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Oralia,We're so happy to know that our clean accommodations impressed you during your visit and that you had a good time with us overall. Thank you so much for the high rating, and we hope to see you again soon.

8/10 Good

Stormi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!