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Reviews of Inn At Union Square

3.5 out of 5
Inn At Union Square
440 Post St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1015 reviews" "
Rating 8 - Good. 160 out of 1015 reviews" "
Rating 6 - Okay. 32 out of 1015 reviews" "
Rating 4 - Poor. 15 out of 1015 reviews" "
Rating 2 - Terrible. 20 out of 1015 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Business traveller
Liked: Amenities
Beautiful historic building with updated ammenities. Highly recommend
Stayed 2 nights in Mar 2024
Response from IAUS on 24 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique boutique hotel. Cool place.
Stayed 3 nights in Mar 2024
Response from IAUS Team on 22 Mar 2024
Dear Patrick,Thank you for allowing yourself a few minutes to write us a review. We appreciate your comments and glad you enjoyed your stay. We hope you will book with us in the future again! Take care

10/10 Excellent

FUJIWARA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Thank you!
Stayed 1 night in Mar 2024
Response from Carlos C.| Inn at Union Square on 17 Mar 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we're thrilled that everything met your expectations. Please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated and quiet. Would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Carlos C.| Inn at Union Square on 17 Mar 2024
Thank you for your positive feedback! We're thrilled to hear that you found our hotel clean, updated, and quiet. Your satisfaction is our priority, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Maeli, East Lansing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back there anytime.
Stayed 1 night in Mar 2024
Response from Shakyra G. on 15 Mar 2024
Thanks for visiting, we're happy you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Jaylene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute Inn. Rooms comfortable and spacious. Bed and Pillows were very comfortable. Great Location for shopping, restaurants, and public transportation. Front Desk staff were very welcoming and accommodating.
Stayed 4 nights in Mar 2024
Response from Shakyra G. on 15 Mar 2024
Thanks for visiting, we're happy you've enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Great service. Comfortable bed. Delightful breakfast.
Stayed 1 night in Mar 2024
Response from Shakyra G. on 15 Mar 2024
Thanks for visiting, we're happy you've enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from IAUS Team on 19 Mar 2024
Dear Guest,Thank you so much for staying with us. We look forward to welcoming you back soon.

10/10 Excellent

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to San Francisco so we didn’t know what to expect. The hotel exceeded expectations. It’s quaint, clean, and friendly. I would be excited to stay here again.
Stayed 4 nights in Mar 2024
Response from Inn At Union Square on 14 Mar 2024
We are so pleased to read that you enjoyed your recent visit to the King George Hotel. We greatly appreciate you taking time to recognize our efforts to make your stay enjoyable. We look forward to seeing you again soon.

10/10 Excellent

Maribel G

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 6 nights in Feb 2024
Response from Inn At Union Square on 12 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Maryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Polite respectful. The property was clean .
Stayed 7 nights in Mar 2024
Response from Carlos C.| Inn at Union Square on 10 Mar 2024
Dear Maryanna,Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our staff to be great, polite, and respectful. Providing exceptional service is our top priority, and it's always rewarding to receive feedback like yours.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Paul D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Carlos C.| Inn at Union Square on 11 Mar 2024
Hello Paul D,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you rated your experience with us as 4 out of 5 stars.If you have any specific comments or suggestions regarding your stay, we would love to hear them. Your input helps us to continually improve and enhance the experiences of our guests.Thank you once again for choosing to stay with us. We hope to welcome you back in the future for an even better experience.Warm regards,

10/10 Excellent

avner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely Hotel good desck service reception
Stayed 1 night in Mar 2024
Response from IAUS on 9 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Mehrdad

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and close to ammenities. The room is a little smaller than expected but worth the price.
Stayed 4 nights in Mar 2024
Response from KING GEORGE FRONT DESK on 6 Mar 2024
Dear MehrdadGreetings from King George HotelThank you for choosing us and for living the King George experience. All the best,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and cozy.
Stayed 1 night in Mar 2024
Response from IAUS Team on 4 Mar 2024
Dear Emily,Thank you for the compliments! We look forward to your stay in the future.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time in Portland and on a whim, I selected the Heathman Hotel after looking at a few photos. Greatest investment ever! The location was super convenient and very walkable. The room was cozy. And the library lounge… a dream to sit in after a walking to get a morning coffee. I will definitely book a room again for my next visit because the Heathman Hotel began my Portland trip with flying colors!
Stayed 4 nights in Feb 2024
Response from IAUS on 9 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Lorrie Brewer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First timer, but now I will stay here all the time? This lovely boutique hotel is historical, quaint and updated, without losing its historical charm. Love, love, love the fire escape! Sandwiched in between Morton’s Steakhouse and The iconic No. 3 Elks’s lodge, with views of Union Square, what’s not to love. ❤️
Stayed 1 night in Feb 2024
Response from Inn At Union Square on 4 Mar 2024
Dear Lorrie, Thank you for posting such a wonderful review. We are so happy that you had such a great time with us. Very glad to be here for you, now and in the future. Until next time!

10/10 Excellent

Maritonee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights, had a king suite. Everything was perfect. Would definitely come again.
Stayed 3 nights in Feb 2024
Response from Inn At Union Square on 29 Feb 2024
Thank you for posting such a wonderful review. We are so happy that you had such a great time with us. Very glad to be here for you, now and in the future. Until next time!

8/10 Good

Yukiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was excellent. Bagles, muffins, fruits, coffee, tea, juice, yogult,,,
Stayed 7 nights in Feb 2024
Response from IAUS on 27 Feb 2024
Thank you for posting such a wonderful review. We are so happy that you had such a great time with us. Very glad to be here for you, now and in the future. Until next time!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed was comfortable and so clean, but caused backache in the morning; in fairness we're used to a really top notch mattress at home. the people were all incredibly nice and made check in/check out personal and easy. the continental breakfast was decent but didn't look like photos on expedia. guessing that was the spread they offered before covid
Stayed 1 night in Feb 2024
Response from Inn At Union Square on 26 Feb 2024
Dear Beth,We appreciate your compliments! We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!

8/10 Good

Isabelle, Paget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place next to Union Square. Very quaint and the staff was lovely.
Stayed 2 nights in Feb 2024
Response from Inn At Union Square on 26 Feb 2024
Thank you for your kind comments! We look forward to your next visit

10/10 Excellent

Zhanlong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, great location for going anywhere in the bay area
Stayed 1 night in Feb 2024
Response from IAUS on 25 Feb 2024
Thank you for your kind comments! We appreciate your review and look forward to your next visit

10/10 Excellent

Peter

Stayed 6 nights in Feb 2024
Response from Inn At Union Square on 22 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Robert, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inn at Union Square is a small "boutique"-style facility, of which there are many in San Francisco. It's similar to the small, older hotels in European cities. Our room appeared to be recently renovated/refurnished (given the age of the facility), and the small common areas on each floor are clean and neatly furnished. Overall, we enjoyed the facility and thought it a very good value. The location a block from Union Square is fantastic for access to the heart of S.F. But there were a couple small glitches. First, the breakfast provided is minimalist (coffee, yogurt, bagels and some small pastries). The $20/night "amenities" fee that the hotel charges, on top of the listed room price, is in effect a "nuisance fee" that allows their advertised room prices to be $20 lower than the "real" price you pay. Second, our bathroom was clean with relatively new fixtures that worked well. However, the back of the sink cabinet is about 1.5 inches from the wall, and small items such as toothbrushes, soap bars, cosmetics items, can easily fall into the crack and be extremely difficult to recover. A toothbrush of ours fell behind the sink, and in recovering it I dislodged 3 bars of soap, two additional toothbrushes, and a number of small toiletry packets lost by previous occupants.
Stayed 4 nights in Feb 2024
Response from IAUS on 27 Feb 2024
Dear Robert, Thank you for posting such a wonderful review. We are so happy that you had such a great time with us. We also appreciate your feedback and suggestions for improvement. Very glad to be here for you, now and in the future. Until next time!

8/10 Good

Jani

Travelled with partner
Liked: Cleanliness, staff & service
The room was quiet and clean. The mattress should be updated.
Stayed 5 nights in Feb 2024
Response from IAUS on 23 Feb 2024
Dear Jani,Thank you for being our guest and sharing your feedback, we'll be happy to pass it to management and look forward to seeing you again

8/10 Good

Robert

Great location. Missed the breakfast that we were charged for. .
Stayed 1 night in Feb 2024
Response from IAUS on 23 Feb 2024
Dear Robert, Thank you for being our guest! It's great to know that you enjoyed our location; we are sorry to know you missed breakfast, the operation hours are 8am to 11am. It is our hope to see you again in the near future so that you can enjoy our amenities to the fullest

4/10 Poor

TITA

Stayed 1 night in Feb 2024
Response from Inn At Union Square on 21 Feb 2024
Dear Edison/Tita,We would like to get some feedback of your overall stay so that we can address any matters that might require our attention

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about it 😊
Stayed 2 nights in Feb 2024
Response from IAUS Team. on 20 Feb 2024
Dear Guest,Thank you for staying with us. We look forward to welcoming you back soon.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very central
Stayed 5 nights in Feb 2024
Response from IAUS Team. on 20 Feb 2024
Dear Guest,Thank you for staying with us. We look forward to welcoming you back soon. have a great day!

10/10 Excellent

Lilliana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in SF!
Stayed 2 nights in Feb 2024
Response from IAUS on 19 Feb 2024
Thank you for your comments!

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Expedia never told me that I had to pay for amenities at this hotel, even when. I did not use. The amenities was coffee and some fruit. This is deceiving to the customer
Stayed 5 nights in Feb 2024
Response from Carlos C.| Inn at Union Square on 19 Feb 2024
Dear Luis,Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with our amenity fee. We understand that additional charges can be frustrating, and we apologize for any inconvenience this may have caused.It's important for us to maintain the quality of our amenities and services. We strive to be transparent about our pricing and fees also in third parties companies. EXPEDIA disclose all this information right before enter your personal details to complete the booking. You saw this under: Price details, Important information which is before to Click "Complete booking" button. We value your feedback and will take it into consideration as we continue to improve our services. If you have any further concerns or would like to discuss this matter further, please don't hesitate to contact us directly at innAtUnionSquarefrontdesk@ohrllc.comThank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Best regards,

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Inn At Union Square on 22 Mar 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

2/10 Terrible

Imari

Stayed 3 nights in Feb 2024
Response from Inn At Union Square on 22 Mar 2024
Dear Imari, It seems like you did not show up, therefore, we didn't have an opportunity to host your stay or share our hospitality with you. We wish you a great day and hope you can visit us in the future!

2/10 Terrible

Karla

Stayed 1 night in Feb 2024
Response from Inn At Union Square on 22 Mar 2024
Dear Karla, It seems like we didn't have an opportunity to host your stay or share our hospitality with you. We wish you a great day and hope you can visit us in the future!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few years ago and was quite pleased so gave them another try. Room was clean and stocked with amenities. View wasn't the best ( air shaft) but I was there to sleep not admire the view. Breakfast was continental and a bit spartan (only plain bagels). But at least you get something to tide you over and they keep it open past most hotel breakfasts. Staff is wonderful - friendly and helpful. Bed was comfy. Loved the shower. If there was a way to adjust room temp I could not find it as the room was a bit warm. Probably on me. This hotel is all about Location, location, location! All in all a good value for the money. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from IAUS on 14 Feb 2024
Dearest Sheila, We are thrilled! What an honor having you again at the little Inn At Union Square.We are very happy to know how much you enjoyed staying with us once again, and it is our hope to keep hosting your accommodations in future visits to our city

8/10 Good

Sally-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from IAUS on 14 Feb 2024
Thank you for being our guest! We look forward to your next visit

10/10 Excellent

Andrea D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love sleeping with an open window, and at the Inn you can open the windows. Priceless, in my opinion !
Stayed 1 night in Feb 2024
Response from Inn at Union Square Hotel Team on 7 Feb 2024
Dear Guest,Thank you for staying with us.We look forward to welcoming you back soon.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Inn At Union Square on 22 Mar 2024
Dear Joseph, It seems like you did not show up, therefore, we didn't have an opportunity to host your stay or share our hospitality with you. We wish you a great day and hope you can visit us in the future!

10/10 Excellent

Andrea D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right in the middle of it all - yet quiet once you step inside and close the door. I love that I can open the windows and get fresh air at night. I highly recommend this little Inn.
Stayed 3 nights in Feb 2024
Response from IAUS Team on 6 Feb 2024
Hi Andrea, We really appreciate your recent stay with us and your time to let us know about your experience with us. we hope see you soon again!Best,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well-run and great nightly rate.
Stayed 3 nights in Feb 2024
Response from IAUS Team on 6 Feb 2024
Hi James.Thank you for take time to let us know about your stay, we really appreciate it. See you next time!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean hotel
Stayed 1 night in Feb 2024
Response from IAUS Team on 6 Feb 2024
Hello William, Thank you so much for your feedback, we really appreciate it. See you next time!IAUS Team!

10/10 Excellent

MIKE, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IAUS on 2 Feb 2024
Thank you for the stars! We look forward to welcoming you again!

10/10 Excellent

Joy, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Inn At Union Square on 31 Jan 2024
Thank you for the stars! Looking forward to your next visit

10/10 Excellent

Evelyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and would definitely stay again.
Stayed 4 nights in Jan 2024
Response from Inn At Union Square on 30 Jan 2024
Dear Evelyn, Thank you for your kind words! We look forward to see you again in the near future

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and quiet rooms. The area they serve breakfast is really designed to grab coffee, yogurt, pastry and go back to your room. It’s a small area with 3 to 4 places to sit.
Stayed 2 nights in Jan 2024
Response from Inn At Union Square on 30 Jan 2024
Dear Phillip,Thank you for being our guest and sharing your comments, we are glad to know your stay was up to your expectations. We appreciate the feedback, and look forward to future stays with us!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
For being so close to Union Square, my room was quiet. The light breakfast was enough (coffee, tea, bagels/cream cheese, apples, pastries).
Stayed 1 night in Jan 2024
Response from Inn At Union Square on 23 Jan 2024
Dear Phillip, Thank you for sharing your comments! We look forward to your next visit

10/10 Excellent

Kallista

Stayed 1 night in Jan 2024
Response from IAUS Team on 13 Feb 2024
Dear Kallista,We're so happy to hear your experience with us was 5 stars! We truly hope to see you again in the future. Take care!

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place in a great location. Bedding was exceptional. Staff was very accommodating. Good value
Stayed 1 night in Jan 2024
Response from Inn At Union Square on 13 Jan 2024
Thank you for sharing your comments, we look forward to your next visit!

10/10 Excellent

Arseniy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Inn At Union Square on 11 Jan 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the Inn At Union Square Hotel during your next visit to the Bay!

10/10 Excellent

James, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2023
Response from Inn At Union Square on 11 Jan 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the Inn At Union Square Hotel during your next visit to the Bay!