Lobby

Reviews of Rodeway Inn South San Francisco Airport

2 out of 5
Rodeway Inn South San Francisco Airport
222 S Airport Blvd, South San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 239 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 210 out of 1004 reviews" "
Rating 4 - Poor. 102 out of 1004 reviews" "
Rating 2 - Terrible. 135 out of 1004 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nguyen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there and they told us they didn’t have hot water. We had to look for a different hotel. We wasted so much time of our trip and couldn’t do what we wanted to visit because of all the wait and inconvenience. Terrible
Stayed 1 night in Jan 2024
Response from sam on 29 Mar 2024
Sorry for the inconvenience, the hot water service has been restored. Thanks.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although technically this property is a motel, it is the nicest, cleanest motel you will find likely anywhere in the San Francisco Bay Area. It is definitely better than any other motel in the area, and also beats many other hotels, as well. It has the hardest working staff of just about any property I have ever seen (major Hotel chains included). It is formed in a nice little U-shape, so all parking spaces are visible from the rooms should that be a concern for you. The rates are very fair, nad management and staff are super friendly. I highly recommend a stay here, especially if you are looking for a stay on a budget.
Stayed 3 nights in Mar 2024
Response from sam on 23 Mar 2024
Thanks for the warm response,Will see you on the next visit.Thanks.

8/10 Good

April

Business traveller
No hot water for morning showers (last 2 stays). Put stuff in refrigerator (this last stay) and discovered next morning it wasn’t working. Had to toss items. I like to personally check out, but (just this last stay) no one would answer locked office door after much buzzing. Had to just drop key through slot in door. Rooms were clean and comfortable and price is good.
Stayed 1 night in Mar 2024
Response from Sam on 16 Mar 2024
Thank you for taking the time to share your recent experience at our hotel.Our property had a hot water issue in January and now the issue is resolved. Since the office is closed from 6-7 AM, night window is always open to drop the keys from outside.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ben on 10 Mar 2024
Thank you so very much for the 5-star rating we appreciate for taking the time to place the review

8/10 Good

Khidir Hafidz

Stayed 1 night in Mar 2024
Response from sam on 29 Mar 2024
Thanks and visit again.

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and friendly. I will gladly stay there again.
Stayed 1 night in Feb 2024
Response from sam on 27 Feb 2024
Thanks for staying with us.will await your next stay.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not helpful.
Stayed 1 night in Feb 2024
Response from Sam on 24 Feb 2024
Thanks David,Let us know more details.

10/10 Excellent

Vismay

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Sam on 24 Feb 2024
Thanks Vismay !

4/10 Poor

Prateek

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water and the room reeked
Stayed 1 night in Feb 2024
Response from Sam on 24 Feb 2024
Hi Prateek,It was due to a boiler issue which we resolved, you are welcome again for a better experience.

2/10 Terrible

Patricia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water! Could not shower, so I had to check out and find another hotel!
Stayed 2 nights in Feb 2024
Response from benny on 12 Feb 2024
Hi Patricia,Thanks for the feedback.Sorry for the inconvenience.I know we have hot water issue and we were trying to resolve it .

6/10 Okay

Joseph

Liked: Staff & service
Location & price were ok but needed to change rooms at check in because the carpet was very wet in the original room. Really wasn't up for having to change rooms but the second room was ok.
Stayed 1 night in Feb 2024
Response from Benny on 12 Feb 2024
Hello Joseph,Thank you for your feedback and sorry for the inconvenience. The carpet was wet because the maintenance guy did the shampoo and it was given mistake to you so we moved you to the other room.

2/10 Terrible

William

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property on the Expedia app. When i arrived at the location that i had already paid for has posted signs stating the property had no hit water available until Monday. I refused to stay at the property after that and am still trying to get a refund from Expedia.
Stayed 1 night in Jan 2024
Response from b on 30 Jan 2024
Hi,Thank you for your feedback. we apologize for the inconvenience. about the refund I checked my system, it looks like you stayed in hotel room 112 before checking in we already informed the guest about the hot water. If you stayed in the hotel then there is no refund as we inform the guest before checking in into the hotel.

8/10 Good

Javeria

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Benny on 30 Jan 2024
Thanks for your rating.Hope to see you again.

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was one sign out front that said "Rodeway," but other than that, this was not a Rodeway, and it did not have the quality I was expecting and had usually experienced with Rodeway. The person who I interacted with was not nice and I could not hear him through the small hole in the window he spoke to me through. The heater was loud but it worked well--I was lucky I had brought ear plugs so I could sleep. The other problem was that the water was not hot. I wanted to take a bath but the water was only lukewarm, and I thought that was very unfortunate. I did not like my stay there and I will think twice about staying a ta Rodeway in the future. (Inside the room this hotel called itself "V".) The room was depressing, and in the future I will spend more on hotel stays to avoid that kind of experience.
Stayed 1 night in Jan 2024
Response from Sam on 22 Jan 2024
We regret your experience.

4/10 Poor

Harvey Jezreel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Benny on 24 Jan 2024
Thanks for your rating Harvey but no review looks like you were not happy with your stay we apologize if you had any inconvenience during your stay.

8/10 Good

Elisabeth

Stayed 3 nights in Jan 2024
Response from Benny on 24 Jan 2024
Thank you for your rating

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water room assigned was occupied
Stayed 1 night in Jan 2024
Response from Sam. on 22 Jan 2024
we regret your experience.

8/10 Good

NAVID BIN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good considering the price
Stayed 2 nights in Dec 2023
Response from Benny on 13 Jan 2024
Thank you for your positive feedback!! We are delighted to hear you enjoyed the stay and we look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good very clean room, nice cleaning staff and very kind as well as helpful
Stayed 1 night in Dec 2023
Response from Benny on 13 Jan 2024
Thank you for your positive feedback!! We are delighted to hear you enjoyed the stay and we look forward to welcoming you back.

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Benny on 13 Jan 2024
Thank you for your positive feedback!! We are delighted to hear you enjoyed the stay and we look forward to welcoming you back.

8/10 Good

Tracey

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Benny on 13 Jan 2024
Thank you for your positive feedback!! We are delighted to hear you enjoyed the stay and we look forward to welcoming you back.

8/10 Good

Socheat

Stayed 2 nights in Nov 2023
Response from Benny on 13 Jan 2024
Thank you for your positive feedback!! We are delighted to hear you enjoyed the stay and we look forward to welcoming you back.

10/10 Excellent

Irma

Stayed 1 night in Nov 2023
Response from Benny on 18 Nov 2023
Thank you for your good ratings it looks like your enjoyed your stay and like the hotel we would be happy to see you again.

8/10 Good

Analu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam. on 15 Nov 2023
Hi Guest,Thanks for your review.

8/10 Good

Daten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam. on 4 Nov 2023
THANKS GUEST

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Sam. on 1 Nov 2023
Thanks

6/10 Okay

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities
Good hotel but careful of uber costs to get there.
Very run down hotel,,,,,,,,,,,,,,,But very close to the airport. No shuttle that is the downside and uber/ Lyft want 30 dollars to bring you from the airport to the hotel a total rip off by Uber/ Lyft. With Lyft being the worst. One trip take train to the SFO rental car station from the airport for free. Exit the rental car station and walk to the hotel for free and save the uber money.
Stayed 1 night in Sep 2023
Response from Sam. on 2 Oct 2023
Dear Guest,I think your trip, nothing has worked out for you, from a run-down hotel to uber taxis except a free train ride.Regret for the same.

2/10 Terrible

Alice

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is not well kept. Smelled bad and old. Noisy people in the hotel above. Expensive for the the of hotel it was.
Stayed 1 night in Sep 2023
Response from Sam. on 24 Sep 2023
Hello Guest,Regret for the inconvenience caused due to some issues. If you brought us to our notice earlier we would have taken some action and changed your room, although all the rooms are being examined properly before allocation.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
.
Response from Sam on 20 Sep 2023
Hello guest,Thanks for the rating, kindly suggest points to improve upon.

2/10 Terrible

Sumitra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was not safe to stay for family, lot of homeless people around. Far from city and unsafe place. Place was not clean.
Stayed 3 nights in Sep 2023
Response from Benny on 6 Sep 2023
Hello, SumithraThank you for your input. We apologize for the inconvenience. However, I want to let you know that California is home to a large number of homeless people. San Francisco is the state's primary home for the homeless. You said it wasn't safe for families, however as of now, there have been no incidents in our hotel. They remain under the bridge but don't bother the visitors. Despite our repeated calls to the police, they only came to warn them; the county did not offer them any protection. We apologize once again.

10/10 Excellent

America

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very helpful
Stayed 3 nights in Aug 2023
Response from Sam on 4 Sep 2023
Hello, Guest!Thanks for your great review, happy to see you again, you are welcome.

6/10 Okay

Aditya

Stayed 1 night in Aug 2023
Response from Sam. on 9 Nov 2023
Thanks,Tell us how we can improve!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There are both positives and negatives. Good location. Modern feel. Parking. Wifi was absolutley trash. Would not stay connected and kept dropping. Cell coverage is apotty inside also. Shower head at my neck level. Bed bugs for sure as i got new bites every night.
Stayed 4 nights in Aug 2023
Response from Benny on 20 Aug 2023
We appreciate your comment and are sorry to hear that your stay at our hotel was less than satisfactory. Please tell me the room number you were in so that I can have the maintenance man to check all the mattresses and beds for bugs because we do pest control every three months. We regret for the inconvenience.

2/10 Terrible

Marissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old. Ran down. Nasty. Outdated. Would never waste my money there again.
Stayed 1 night in Jul 2023
Response from Sam. on 19 Aug 2023
Hi Guest,If you can specifically tell us anything that went against you, we will note the same and improve upon it. The total charge you have paid here is 123.86 for one night for our two-star hotel. We are maintaining a high standard of cleanliness in our two-star hotel which is recognised by many other guests if you go to online reviews.

6/10 Okay

John

Stayed 1 night in Aug 2023
Response from Sam on 8 Sep 2023
Hi Guest !Thanks for your valuable feedback, Kindly let us know how we can improve upon it.

8/10 Good

Jory

Stayed 1 night in Aug 2023
Response from Sam on 15 Aug 2023
Dear Guest,Thanks for your valuable remark, you are welcome again !

10/10 Excellent

Jose Arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. NO cigarette stench. Friendly clerk. The only bad thing was the ice machine not working
Stayed 3 nights in Jul 2023
Response from Benny on 3 Aug 2023
Thank you for your amazing review, Jose. We apologize for the ice machine; we are still working on it, and most probably it should be resolved this week.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best inn
It was great and recommended to stay.
Stayed 1 night in Jul 2023
Response from Sam on 2 Aug 2023
Dear Guest,Thanks for your appreciation. please suggest the room for improvemnet too

8/10 Good

Haydee K

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Benny on 1 Aug 2023
Thank you Haydee for a good rating given by you

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from BS on 22 Jul 2023
THANK YOU FOR PLACING 5 STAR RATING WE WILL BE HAPPY TO SEE YOU AGAIN

8/10 Good

Sylvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect if your working in the City and dont want to pay a ridiculous amount just to sleep and shower. I work 13 hour days for 3 days so this hotel was perfect. Refrigerator worked great the shower head was excellent the TV can be updated but i just needed to watch the local news. Popeyes, Dunken Donuts and Togos half a block up so just walked over. I like this spot and only 11 miles to where i was working, very satisfied:)
Stayed 2 nights in Jul 2023
Response from Benny on 18 Jul 2023
Hi Sylvia,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

8/10 Good

Jose Arturo

Stayed 3 nights in Jul 2023
Response from Sam on 31 Jul 2023
let us know ....the more details

10/10 Excellent

Vanessa

Stayed 2 nights in Jun 2023
Response from Benny on 13 Jul 2023
Thank you Vanessa for Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for any better during my week stay!
Other then being able to stay in what is more than adequate space to work or travel in the city, I find this Hotel to be excellent when questionable circumstances lead me to have to retrieve my package a couple days later due to stalls with deliver, only to come into questions regarding what luxury residentials pay well for the receptionist to assist with monitoring packages and securing it's retrieval to each client, over great service.
Stayed 6 nights in Jun 2023
Response from Management on 20 Jun 2023
Thank you for the great review!

2/10 Terrible

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from B on 17 Jun 2023
Thank you for your rating it looks like you have bad experience with your stay we apologize for the inconvenience.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV was not working
Stayed 2 nights in May 2023
Response from Sam on 30 May 2023
Guest,Pl. let me know which room, I suggest to check the connection.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people
Stayed 5 nights in May 2023
Response from Sam. on 16 May 2023
Thanks for same. I appreciate it.

6/10 Okay

Mira

Disliked: Staff & service, property conditions & facilities
I checked into it late at night. There was no power and no heat due to it. I asked for a refund for the first night but it was refused.
Stayed 3 nights in May 2023
Response from Sam on 16 May 2023
The power was not there due to county. That was informed to everyone.

6/10 Okay

Russell

Travelled with family and small children
Disliked: Property conditions & facilities
Room smelled of chlorine, but only in one corner. Hot water didn't work in the morning so we all had to take cold showers. Worked perfectly at night.
Stayed 3 nights in May 2023
Response from B on 11 May 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from b on 8 May 2023
sorry to see your rating we really apologize for the inconvenience and discomfort we will provide you better service next time