Nice views, walk is nice, quiet. But the facility itself is not clean, very old, bathrooms are rusty and have mold & mildew. air quality in the room is bad. Beds aren't clean and furniture is very old and dirty. staff is kind and responsive
The hotel is nice, but the beds are not queen size they are smaller.
We try to call the front desk because we didn't have towels and pillows for everyone and they never answer on any of the available extensions.
The only reason why I rated it a 3 was because there were pre-teen/teens running up & down the hall laughing/ being extremely loud, knocking on doors until around 12am. The hotel was beautiful & is in a great location, especially if you’re flying out from SFO. They also provide airport shuttle services which is very helpful. I just didn’t get any rest due to all the loud noise.
I loved everything about this property and my stay was fantastic, did NOT like $39 a night for parking, some kind of parking fee is normal but I feel this is taking advantage of the customer! :(
Brandon
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 18 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 18 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 18 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
This hotel is dirty and run down. The hallways had dishes used not picked up for a day. My room was run down. Carpets were wet and when I was asked by text from “Robbie “. About the stay I explained the issues and then it wasn’t replied to. Love the area but would not stay there again. Way too pricey for the quality
Chad
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 16 มี.ค. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
10/10 ดีเลิศ
Sara
เดินทางเป็นกลุ่ม
9 มี.ค. 2024
Concerned at front desk comment regarding taxi service. Because flight was 5:45 am, necessary to arrive airport by 4:40 am. Front desk stated at times taxi service was “iffy.”
Sara
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 11 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The man that checked me in was A . I was staying with my daughter after a surgery and he was so helpful and calming.
Pat
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 6 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 4 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 4 มี.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 27 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 26 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
2/10 แย่มาก
Michelle
25 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Michelle
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 26 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
6/10 พอใช้
Keith
24 ก.พ. 2024
ชื่นชอบ: ความสะอาด
I loved the lobby. I did not like the $39 fee per day for parking.
Keith
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 26 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 26 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The views are really nice but our bathroom had mold, shower handle landed on my sons foot and the tub paint was coming off. Hotel has centralized AC if weather is cold outside AC would not work, room felt clammy n sticky. AC unit is extremely loud. Definitely needs a paint job inside the building and new mattresses!!
Their breakfast and complementary "happy hour" 2 drinks per adult.
Elma
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 22 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
การตอบกลับจาก Embassy Suites Team วันที่ 21 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 21 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
We chose to stay here because we had an early flight to catch the following morning.
The staff was very pleasant and we received excellent service in the restaurant and the food was very good.
The reason for the low rating is due to our room. The AC unit was not functioning properly causing the room to be uncomfortably warm all night. Staying just the night with two kids, we didnt want to go through the hassle of changing rooms.
The other issue was the toilet seat was not connected to the toilet and would slide off.
The other issue was minor but the shampoo dispenser in the shower was empty.
Overall, the service was good but the room was not in rentable condition
Sandra
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 15 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
8/10 ดี
Beatriz
13 ก.พ. 2024
My first time at an Embassy Suites, impressed with the complimentary happy hour and breakfast. However pool area was dirty and not maintained, lobby area was full of trash and just a mess. There were security guards everywhere but just roamed around aimlessly. Room was hot and when we contacted the front desk they stated all rooms were climate controlled there wasn’t anything that could be done. Overall ok but I don’t think we would return.
Beatriz
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 14 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
The property is a great location. My only concern is the rooms look old and dark. The bathtub I had, had stained markings. I was scared to get in the shower.
Rita
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 14 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
6/10 พอใช้
Mary Ann
10 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Mary Ann
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 14 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
2/10 แย่มาก
Nelson
9 ก.พ. 2024
Bed stinks
Nelson
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 14 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
Room service from Tap and Tavern, fast and hot, but ordered the skirt steak and it had the taste of propane/gas (abnormal taste, I don’t mean bbq flavor) and was not edible sadly. Everything about the stay was great!
Jenny
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Embassy Suites Team วันที่ 14 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
A little surprise during first night. The stuff and the manger was very nice and quickly solved the issues. Excellent breakfast. Good experience overall.
Yucheng
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Embassy Suites Team วันที่ 30 ม.ค. 2024
We are glad you enjoyed your stay! We hope to see you soon.
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
This property is convenient to everything! Airport, shops, dining, major freeways.
The staff is extremely helpful and the facility is immaculate! A must stay for visitors!
Adam
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
10/10 ดีเลิศ
Luz
14 ม.ค. 2024
Luz
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 6 ก.พ. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
It’s a nice place to stay.Staff in the front desk were friendly and accommodating.They served good continental breakfast.I would love to come back again someday
Jeanne
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
2/10 แย่มาก
marsha
13 ม.ค. 2024
marsha
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 6 ก.พ. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
8/10 ดี
Rocelle, Millbrae
6 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Rocelle
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
2/10 แย่มาก
Claire, Corona
5 ม.ค. 2024
Claire
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Embassy Suites Team วันที่ 18 ม.ค. 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.