Terrace/patio

Reviews of Bay Landing San Francisco Airport Hotel

3 out of 5
Bay Landing San Francisco Airport Hotel
1550 Bayshore Hwy, Burlingame, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1856 out of 2831 reviews" "
Rating 8 - Good. 662 out of 2831 reviews" "
Rating 6 - Okay. 189 out of 2831 reviews" "
Rating 4 - Poor. 72 out of 2831 reviews" "
Rating 2 - Terrible. 52 out of 2831 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Good breakfast options. Poor communication about room service being on demand only.
Stayed 6 nights in Mar 2024

8/10 Good

STUART

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at the bay landing for many years and its never let us down. It is however, starting to show its age.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Ann, Bear Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, well appointed! No restaurant or bar on site but a few options in walkable distance.
Stayed 1 night in Mar 2024

10/10 Excellent

mrudula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility in a beautiful location, great breakfast spread
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were all amazing on each shift. Very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucio Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and service
Stayed 3 nights in Mar 2024

8/10 Good

Han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water view and walking trail
Stayed 2 nights in Mar 2024
Response from Bay Landing Hotel on 27 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

MARILOU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burlingame in itself is a very safe neighborhood and that’s what I like the most. It’s about a mile from food areas. I wish the hotel would consider having a restaurant and bar in the near future.
Stayed 2 nights in Mar 2024
Response from Bay Landing Hotel on 27 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to terminal shuttles available,. Front desk extremely helpful.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 26 Mar 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 26 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 26 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice close to airport. Staff was friendly and helpful. Complimentary breakfast was excellent compared to others I have had. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 25 Mar 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

8/10 Good

Stephen, Ipswich

Liked: Cleanliness, staff & service, amenities
Very nice place to stay and somewhere I have stayed previously on another visit to the area some 8 years ago. Still a clean & comfortable hotel with an excellent breakfast buffet but the condition of the net curtains in the room (shredded.!) and a shower curtain that really needed replacing as well precluded me giving it an Excellent rating this time around. Would certainly stay there again though and it's a handy location for public transit around the area if you don't have a car.
Stayed 9 nights in Mar 2024
Response from Bay Landing Hotel on 25 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Kulvinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They refused promised upgrades from Expedia
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 26 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Charles, Kalaheo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff was pleasant and very accommodating!
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 25 Mar 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated how well organized this hotel is. Here are some examples. Someone comes to the dining area before the airport shuttle leaves so you do not miss it. You can still schedule a phone call that wakes you up early morning. I checked out from the hotel before I had breakfast on my last day. After breakfast, I wanted to wash my hands in the lobby bathroom. But the bathroom required that you use your hotel room key to enter. So I could not enter the bathroom since I was already checked out. When I turned back from the closed bathroom, an employee was already behind me handing me a Bathroom key. Every turn of the way, employees anticipated my needs and helped me in this hotel which made my stay here relaxing and worry free. I will definitely stay here from now on when I visit my son and his family.
Stayed 5 nights in Mar 2024
Response from Bay Landing Hotel on 25 Mar 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely big room. Enjoyed breakfast and conveniently located for the airport.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 25 Mar 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very consistent and reliable experience.
Stayed 1 night in Mar 2024
Response from Sara on 24 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

4/10 Poor

Barry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a nice property with spacious rooms and good breakfast. However, its airport shuttle service from SFO is awful, which is pretty important for an airport hotel. Be prepared to wait for their poorly marked shuttle at the terminal a long time, as you watch other hotel shuttles come and go repeatedly. You won’t get any help from calling the hotel, if they even answer the phone.
Response from Sara on 24 Mar 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

2/10 Terrible

Amanda Yaqing

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesn’t clean room until you request, what happen to this service?
Stayed 3 nights in Mar 2024
Response from Sara on 24 Mar 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Mar 2024
Response from Sara on 24 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms looked worn-out, wall paper pealing, paint coming off the door to the bathroom, very limited dim lighting. Lack of power outlets for electronic device charging and the whole hotel had a musty smell.
Stayed 1 night in Mar 2024
Response from Sara on 23 Mar 2024
Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a doctors appointment the next day in San Francisco. It was easy and convenient to stay at Bay Landing and drive in to SF for the appointment. I would stay there again.
Stayed 1 night in Jan 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

6/10 Okay

SUSAN

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I WANTED A GLASS OF WATER AND OPENED DRINKING GLASS FROM A CELLAPHANE WRAP AND IT HAD LIPSTICK STAINS ON IT. OPENED A SECOND ONE AND IT WAS ALSO DIRTY
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

8/10 Good

Julie

Liked: Cleanliness
We had a nice stay.
Stayed 4 nights in Mar 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Joseph

They charged me twine for the room and now they won't remove one of the charges.
Stayed 1 night in Feb 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and service
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Steffany

Travelled with family
Check in was so easy and the room was just as advertised! Very clean and well maintained as well! Conveniently located from the airport!
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 23 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with a great view
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 20 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with group
Shuttle was easy to use. Had to leave before breakfast.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 19 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, close to SFO with good shuttle. Good breakfast buffet. Good value.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 17 Mar 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

yuan, MOON TWP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kindly people,nice place
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 16 Mar 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

2/10 Terrible

Laurence

Business traveller
More a review for Expedia. I tried to cancel my reservation knowing that I would pay a penalty for late cancellation. All I want is a receipt for the transaction. Expedia said the hotel has to provide the receipt and the hotel said Expedia had to give the receipt. No one would help me and I’m super frustrated.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 15 Mar 2024
Hello, we apologize for the miscommunication. If you can please provide us a email address we can email you a copy of the recepit.

10/10 Excellent

Carolyn, Fort Mill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, traditional furniture. Great view. The staff was very friendly and helpful. I would stay again
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 15 Mar 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

LEONA, PINOLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before Great atmosphere/decore Spacious too!
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 15 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
its a nice location for people has a layover flight
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 15 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Mimi, Huntington Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very spacious. Great complimentary breakfast! Free parking and very close to the airport.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 20 Mar 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and efficient . Would stay here again
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged a ridiculous price for a package of M&M peanuts. They have no restaurants so I don’t think they should jack up prices on snacks. Also breakfast doesn’t start until 6 and I have to be out of here on the 5:30 shuttle.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Enakshi

Liked: Cleanliness, staff & service, property conditions & facilities
The Bay
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views and quite and beautiful rooms
Stayed 3 nights in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Stan, Sonoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy free parking, comfortable rooms. If you don't need hotel frills a very good choice.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Seyed Amir Mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The climate colntrol did not work in our room. We were cold near the morning. We were lucky the rooms around us were occupied and the temperature did not drop below 65.
Stayed 5 nights in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Ann

Stayed 2 nights in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Georgia

Wish we would’ve been there longer. Super nice.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Gina, st marys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but well maintained. Close to the airport. There is a nice walking path around the bay behind the hotel we were able to get a morning walk in after the continental breakfast. Appreciated the timely airport shuttles.
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Greg

Liked: Cleanliness, staff & service
The room had a nice TV and but a lousy cable service. In addition, the remote barely worked and it took about 15 seconds for a channel to change. What is completely and absolutely ridiculous is that there was no way to access a port to plug into the TV and project pictures or connect a streaming device. The TV was mounted so close to the wall that access to the back was impossible. It would cost about $5 to connect extension wires to the back of the TV.
Stayed 2 nights in Feb 2024
Response from Bay Landing Hotel on 14 Mar 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome. The view of the Bay was excellent. Will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Bay Landing Hotel on 15 Mar 2024
hank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.