On the beach, surfing

Reviews of Surfer Beach Hotel

3 out of 5
Surfer Beach Hotel
San Diego, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 407 out of 1014 reviews" "
Rating 8 - Good. 310 out of 1014 reviews" "
Rating 6 - Okay. 159 out of 1014 reviews" "
Rating 4 - Poor. 86 out of 1014 reviews" "
Rating 2 - Terrible. 52 out of 1014 reviews" "

7.6/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot water did not work. Rooms are paper thin and could hear everyone. Floor has parts that are sinking. Parking was 37.50 a day which was not disclosed.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
We are sorry to hear your stay with us was not enjoyable. We appreciate your feedback, as this allows us to make improvements in the future.

6/10 Okay

Kailey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gurveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel right on the beach and amazing employees!
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
We thank you for your stellar rating and appreciate your business! We hope to have you back again :)

10/10 Excellent

Rachael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a quick trip with 2 kids. I have stayed in a hotel right across the street and knew the area well. And the proximity to the beach was ideal and especially for kids. The staff was very kind especially the staff member who checked us in. She was very accommodating with us arriving almost 5 hours before we could check in. She let us keep our bags up front and had the staff clean our room first so we could get checked in as early as we could. Which was ideal with us being up since 2am. Very thankful for how kind and accommodating she was. I was worried about some reviews about other people being too loud and that was not an issue at all. Also air conditioning worked well. Beds were comfortable. The burger we got off room service was super great. A little expensive but good. Not a very updated room but for the price and the length of stay it worked great for us.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you for taking the time to review us and for the highlight on our staff! We appreciate your business and look forward to having you back.

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Alyssa

Travelled with family and small children
I got the Junior suite and it did not live up to its expectations. I wouldn't stay there for a longer vacation. I stood there with my husband and two toddlers just for one night. Enough room to sleep. Good conditioner/heater. Comfy beds. Just wish it was nicer for the price and it being called a "junior suite." It would be excellent as a normal room. Not a junior suite.
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I appreciate it was close to all amenities. That was awesome. However, the room is run down. The pull out bed needs a new mattress and the screen door looked like it was pried open. Not worth the money I paid. The rooms need an overhaul
Stayed 2 nights in Mar 2024

10/10 Excellent

Lynsee, Mesa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, family friendly, heated pool; will be back for more vacations soon
Stayed 2 nights in Mar 2024

8/10 Good

glenda

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and the location was great too.
Stayed 3 nights in Mar 2024

8/10 Good

Tawny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Hotel, only down fall was paying almost $300 a night on a Monday for an "ocean view" that was really partial ocean view. Staff is always very friendly. Also now there is third party parking so it's an extra $40 a day to park. That's unfortunate. The location can't be beat.
Stayed 2 nights in Mar 2024

8/10 Good

Donn

Travelled with partner
Liked: Cleanliness, staff & service
We had an absolutely fantastic ocean view from our third floor room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay at a good location. Easy walking. The only downside was that we had to pay for parking. It ended up being an extra $110 to park for 3 nights. If I had known this cost ahead of time, I likely would have chosen a different hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times a year for over a decade. Love everything about it.
Stayed 1 night in Feb 2024

6/10 Okay

Tameika

Liked: Cleanliness, staff & service
The staff was really nice but the area was too noisy for me. It seemed like a lot of college students in that area. Too many people standing around. I wanted to relax and that wasn’t the area for that.
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Mar 2024
Thank you for your feedback, Tameika. We appreciate your highlight on our amazing staff and are sorry to hear our location was not ideal for your stay.

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed here one night for a quick over night trip so it was perfect for that.
Stayed 1 night in Mar 2024
Response from Angelica on 6 Mar 2024
Hi Dana, Thank you for your feedback. We appreciate you staying with us.

6/10 Okay

Omar

Liked: Staff & service
Disliked: Cleanliness
Very nice staff, old and outdated hotel, can hear every word your neighbor says. Parking is overpriced ($75) for 2 nights
Stayed 2 nights in Feb 2024
Response from Angelica on 6 Mar 2024
Hi Omar, Thank you for your review. Parking is prime in this area and parking fees range from 30-45 per day and in some cases 15-20 per hour in beach locations.

6/10 Okay

Can John

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: -Right on the Beach with access to the boardwalk and many restaurants. -Excellent Staff Cons: -Property is very outdated -The room I had with King bed was ok - but if you plan on doing any work or staying in the room book a larger room or s different hotel. No desk, chair or basic amenities.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was insane
Stayed 1 night in Feb 2024
Response from Angelica on 28 Feb 2024
Thank you for rating!

6/10 Okay

Liz, Treasure Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is Prime....Hotel is kinda "crappy". The room was clean enough and the beds a little small but comfy. The shampoo, etc. provided was not very good. This hotel is on the beach and the last minute rate we paid for a holiday weekend was great. We were surprised by the 3rd party parking charge and grateful we didn't have to use it. The restaurant attached call "World Famous" had amazing food; we sat at the bar to avoid the long wait for the restaurant. The boarwalk in Pacific Beach especially at night felt unsafe and the area in gerneral crowded and a bit dirty. We really enjoyed the proximity to the Mission Bay boardwalk and waling paths.
Stayed 3 nights in Feb 2024

10/10 Excellent

Luis Eduardo

Stayed 1 night in Feb 2024

10/10 Excellent

Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, great location.. Beachfront!!
Stayed 1 night in Feb 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

8/10 Good

eoin

Stayed 2 nights in Feb 2024

4/10 Poor

Catherine

Stayed 3 nights in Feb 2024
Response from Angelica on 6 Mar 2024
Thank you for your rating.

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Virginia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jim Mitchell, TWIN FALLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and a decent room but paying $37.50 a day for parking sucked
Stayed 2 nights in Feb 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback! Our parking lot managed by 3rd party. They do shop their prices against other parking lots in the area. They determine price according to their shopping.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were brilliant
Stayed 7 nights in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Raquel

Stayed 1 night in Jan 2024

8/10 Good

Janet L.

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice time . Power was out in area for a bit when we arrived but was fixed in a couple of hours . Room was clean and view was fantastic. Heater kept us warm and toasty.
Stayed 2 nights in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

8/10 Good

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the customer service and the location was perfect
Stayed 2 nights in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good stay and will stay at again! Love that it is beach front and can can walk to get food, snacks, etc!
Stayed 3 nights in Dec 2023
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Very convenient location. Comfortable bed. Had mini fridge but a micro would’ve been nice. Parking lot was expensive and hotel guests should receive a cheaper rate
Stayed 2 nights in Dec 2023
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Nicolas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach - near food/restaurants, grocery store, clothing stores
Stayed 2 nights in Dec 2023
Response from -Guest Service Supervisor on 16 Jan 2024
Thanks, Nicolas, for the shining 5/ 5 rating! We do look forward to your return soon :)

8/10 Good

Jameson

Stayed 5 nights in Dec 2023
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Nicolas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location
Stayed 1 night in Dec 2023
Response from Umit C on 21 Feb 2024
Thank you for your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Love the location. But...
I've stayed here several times over the last few years. Love the area, BUT... Location = Amazing. Room = sadly falling apart / sinks that don't drain / air units that sound like they are going to fall out of the wall / few working outlets. No working bathroom fans in some. so, you can open the bathroom window that is at eye level along the main walkway to the rooms and hope nobody wants to take a sneak peek. Parking = Ridiculous. Roughly $37 a DAY. (Not hotel - 3rd party using an app) unless you want to "take a chance at public Parking". (quote from employee) Worth the Price = again. Location YES. otherwise, questionable. I authentically used to love this place. but lately seems like they have just stopped trying. But the location is divine.
Stayed 3 nights in Dec 2023
Response from -Guest Service Supervisor on 16 Jan 2024
We do appreciate your continued return to Surfer Beach Hotel and apologize that you have had some issues in the room. Our maintenance staff is working to improve room function and comfort; your detailed feedback is most helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from -Guest Service Supervisor on 9 Jan 2024
Many thanks for the 8/10 rating!

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location of the hotel, and now that we are familiar with the hotel, next time we'll bring our surfboards. A fridge in the room was a plus and a microwave in the lobby was great to heat up our frozen burritos for breakfast. The staff was friendly and hospitable. We did not have room service, but were able to get clean towels on our second day stay.
Stayed 1 night in Nov 2023
Response from Guest Services on 13 Dec 2023
We are glad you had a great time, Norma. Thank you for your 5 star rating. Till next time!

8/10 Good

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our daughter's house
Stayed 3 nights in Dec 2023
Response from Guest Services on 13 Dec 2023
Thank you for taking the time to review us! We are glad to hear our location was convenient for you.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach visit
This is our third year visiting and absolutely love our annual visit. The service has always been excellent, the rooms have incredible views, the local restaurants are delicious. We can’t say enough about this hotel.
Stayed 3 nights in Dec 2023
Response from Guest Services on 13 Dec 2023
Many thanks for your 10/10 rating! We look forward to hosting you again!

8/10 Good

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is we had to pay for parking- and it wasn’t cheap neither. Otherwise what a place, really loved it.
Stayed 1 night in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for taking the time to review us! We appreciate your feedback as this allows us to make improvements in the future.

10/10 Excellent

Kelly

Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Dec 2023
Thank you so much for your time and feedback. We are happy to hear you enjoyed your stay.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in the world.
Stayed 1 night in Nov 2023
Response from Guest Services on 4 Dec 2023
Thank you Katherine, for your kind words and taking the time to review us. We look forward to hopefully serving you again!

8/10 Good

Soumya

Liked: Staff & service
I liked the place. It is simple, and it could be more modern and can have more amenities but the location is awesome. We got a great ocean view room. Definitely a steal if you are here for the beach. Also it is close to Sea World and. Zoo. Overall I would rate it 4/5. Staffs are nice and welcoming.
Stayed 3 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Hi Soumya, thank you for your review and highlight on our amazing staff and location!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking costs $40 a day over and above the room rate is effing ridiculous. Can stay at a 4 star hotel with free parking for that price.. no view from any room. Never stay here again!
Stayed 4 nights in Nov 2023
Response from -Guest Service Supervisor on 28 Nov 2023
We apologize that parking fees are not included in our room rates; LAZ Parking manages the hotel lot as well as the fees.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being right on the beach at Pacific Beach. Unfortunately I had someone noisy staying right above me and had trouble getting to sleep for 2 of the nights. But nevertheless, I would stay there again for the location.
Stayed 7 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Thank you for your time in reviewing us! We are glad to hear you enjoyed your stay and apologize for the excessive noise experienced during your stay. We look forward to seeing you again!