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Reviews of Motel 6 El Cajon, CA - San Diego

2 out of 5
Motel 6 El Cajon, CA - San Diego
550 Montrose Court, I-8 at Magnolia Avenue Southbound, El Cajon, CA

Reviews

6.8
Rating 10 - Excellent. 332 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 119 out of 1003 reviews" "
Rating 2 - Terrible. 185 out of 1003 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

mahsa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Leeanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is in a great location walking distance to store's and restaurants public transportation is close also. The front desk staff Daniella,Eric,javin is very helpful when it comes down to checking in they make the peocess go by smooth. The management staff Mark and Kim are very helpful if you have a situation an you let them known about it they will go handle it or send security.the house keeping staff are. Wonderful they make sure you have your lien if your missing something like a face towel or blanket they will get the item to uou within 10 minutes. Will definitely be renting here again even though i don't get towels s
Stayed 1 night in Apr 2024

2/10 Terrible

Kim

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 nights. Came back to find my key didn't work. My personal belongings had been thrown into trash bags and placed in the lost and found. They didn't care that I had paid for 2 days and had the email confirmation. Literally the worst experience I've ever had at a motel 6. Expedia did nothing of an value to rectify the situation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ease of checking in
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 STAR
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Liked: Staff & service
I've been coming to this motel 6 for years. The receptionist in the front she has the most beautiful eye and she is very respectful. Just thing I will complain about are the lack of TV channels and ac not working
Stayed 1 night in Apr 2024

10/10 Excellent

GeorgieThaGee

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Crystal,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

LaVon

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Floor was dirty , House keeping never Came, Toilet flooded and they didn't have nothing to clean up the mess, Terrible weekend from Friday to Sunday,
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi LaVon,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024

2/10 Terrible

Amany, MAPLE RIDGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Amany, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

2/10 Terrible

Isaiah

My check was so terrible. I can’t even begin to explain to you how ridiculous it is to check into a hotel and then have the hotel tell you that Expedia can’t pay them the money that you paid Expedia. I’m a platinum member and I’m getting treated like this. I’m I’m done this is terrible. They better do something about this. I better get a free room out of this because I’m telling you right now. This is the second time this is happening to me second time.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Graciela

Travelled with partner
Liked: Property conditions & facilities
Noise during the night
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Isaura

Travelled with family and small children
Liked: Cleanliness, amenities
It was very noisy there were people speaking loudly in the hallways, car alarms going off thorugh the entire night and when I called and spoke to the front desk about it they said something would be done but nothing was done about the on going car alarms. In the am I was told "they cant identify whose car it is" because the owner failed to place their permit on the dashboard and still couldn't tow the vehichle that was disturbing everyone's rest.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

David T

Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi David, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress needs replacement, but very clean place.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where helpful
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

David T

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi David,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Mustafa, Tempe

Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Mustafa,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Thomason, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Thomason,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Hector

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was full of cigarrette smog the whole night true the bottom of the door, the door who connect the 2 rooms.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Hector,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Erdal, Istanbul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception rude, unfriendly and not helpfull at all. Will not go back even for free.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Erdal, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Luis, San Diego

Stayed 1 night in Mar 2024

4/10 Poor

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude clerk! Not happy with his job!!! Horrible customer service!!! We are handy cap send us tob2 nd floor we told him we need a room that has a working heater because we stayed here before and heater never worked even though we called front desk and they helped us reset the heater we were extremely cold and it was raining that day any how here we are again Also upon checking in the clerk made a comment in either German or other language that was not English
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Ana, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Juan Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Juan Axel,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Camilia

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean but very small.
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Camilia,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Irma, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Carrie, Tucson

Liked: Cleanliness
I was happy with everything. Everything turned out good. I don't have any complaints.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Carrie, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Richard

Travelled with partner
Disliked: Amenities
Room condition was lower than expected
Stayed 5 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
There was so many people outside. I did not sleep at all all night. People are running up and down the stairs on the balcony, screaming and playing music. It was very very uncomfortable. I stayed awake all night did not go to sleep.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Leeanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean the outside of the property is is nice if you have any issues with anything the management staff Mark and Kim will solve the problem the house keeping staff is awesome they make sure you have what you need I will definitely be coming back to stay
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Leeanna,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Monte

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cigs stains in room. Weed Smokey smell around the property.loud noise from residents sometimes
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Monte,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Leeanna

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The location is wonderful it's within walking distance to stores and restaurants public transportation if you have any problems the management staff Mark and Kim will solve the the problem the front desk staff is wonderful from Eric to jayvan to Daniella the housekeeping keeping staff make sure you get your stuff the House man Dennis is wonderful he make sure to answer your questions if you need something from house keeping staff the rooms are clean. I would definitely be coming back
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Leeanna,We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels!Lilith#Team6

10/10 Excellent

archi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Archi,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Leeanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great there is stores that are in walking distance and not far from public transportation the rooms are clean they have security if you have any problems the general manager Mark and Kim solves the problem the house keeping staff are wonderful the houseman Dennis and jayven are wonderful staff the front desk staff Daniella and Ericc are wonderful
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Mar 2024
Hi LeannaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Angela,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Marie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Tamara

Stayed 2 nights in Feb 2024

8/10 Good

David T

Stayed 1 night in Feb 2024

6/10 Okay

Wandala

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
We only used the room to sleep while we were waiting for an event to end. The room was decent for what we were using it for, however there seemed to be a lot of people roaming around, living out of their cars, it just didn't look safe. We slept for for about 3 hours then left.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Ana

Stayed 1 night in Feb 2024

2/10 Terrible

Kadir

Disliked: Cleanliness, property conditions & facilities
Air condition is not working and we change room. They are help me but again air condition problem
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

4/10 Poor

Marti

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Marti,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Marisela

Business traveller
Liked: Property conditions & facilities
M
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 13 Feb 2024
Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

2/10 Terrible

Holly

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Laquitta

Lovely
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good clean
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

4/10 Poor

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Nancy Y. on 7 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6