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Reviews of Embassy Suites by Hilton San Diego Bay Downtown

4 out of 5
Embassy Suites by Hilton San Diego Bay Downtown
601 Pacific Hwy, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1130 reviews" "
Rating 8 - Good. 223 out of 1130 reviews" "
Rating 6 - Okay. 89 out of 1130 reviews" "
Rating 4 - Poor. 56 out of 1130 reviews" "
Rating 2 - Terrible. 57 out of 1130 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shahidah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Isabel on 16 Apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and we look forward to having you again as a guest in our hotel.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Could walk to most attractions. Ride share was convenient if walking was too far. Staff was always helpful. Did not like the $25/day fee.
Stayed 3 nights in Mar 2024
Response from Melissa on 9 Apr 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Isabel on 10 Apr 2024
We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melissa on 9 Apr 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

10/10 Excellent

Uvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabel on 9 Apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Peter K

Travelled with family
Liked: Amenities
Only 1 staff member at check in counter. Otherwise hotel is nice and clean. Suite is spacious. Heater is a bit too loud when it turned on in the middle of the night. It woke me up. Complimentary cook to order breakfast is good though the orange juice was bit light. Walk few minutes to Seaport village and USS Midway.
Stayed 1 night in Apr 2024
Response from Isabel on 9 Apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Taro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Isabel on 9 Apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Mar 2024
Response from Isabel on 2 Apr 2024
We appreciate your feedback!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel close proximity to the waterfront. Breakfast was great. Staff were super friendly and helpful. Interior lobby/atrium was cool, kids loved the glass elevators. Suite had plenty of room for our family and a separate lounge area from the sleeping area, which is very nice.
Stayed 2 nights in Mar 2024
Response from Melissa on 31 Mar 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

2/10 Terrible

Mat

Stayed 1 night in Mar 2024
Response from Melissa on 31 Mar 2024
Hello, I sincerely apologize for any issues that occurred during your stay - is there anything in particular that you can expand on in order to improve on our end?

8/10 Good

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay here. I like the option that we got to stay with three kids, not out of hotels gave us that option
Stayed 2 nights in Mar 2024
Response from Melissa on 31 Mar 2024
Thank you so much for your feedback! We hope to host you again in the near future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, convenient location, nice rooms.
Stayed 2 nights in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

KENYATTA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 1 night in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Christopher

Stayed 5 nights in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Lee Ann, Dallas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property, the room and the front desk staff were amazing - and checked in with us to make sure we had everything we needed. The area that could use improvement is the restaurant staff. We went in when there were very few customers, and it still took about 10 minutes for someone to come take our order. Then, a grilled cheese and French fries took almost 30 minutes to get!
Stayed 2 nights in Mar 2024
Response from Melissa on 31 Mar 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

8/10 Good

Leslie, Hilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, spacious and comfortable. It would have been nice to have better options to connect a streaming stick to the TVs as the provided cable was kind of pointless. The breakfast was good, above average. However the $60 price for valet was kind of outrageous as well as the additional $25 per night fee tacked on as the hotel was already a bit pricey for what it was. So although I had a nice stay and the location was great I am not sure the value for the money was all that great.
Stayed 2 nights in Mar 2024
Response from Melissa on 31 Mar 2024
Thank you so much for your feedback! We hope to host you again in the near future! We will ensure that the pricing for valet and destination fee is forwarded to our management team as well. Thanks again and have a lovely day!

10/10 Excellent

Sharon

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
I’ve stayed at ES SD many times. The location is the best. Love breakfast and Happy Hour. So much to do in see in the surrounding area. Views from the bay view room are stunning. Staff is excellent. Iniego (celebrated his 32 anniversary while we were there) Donna and Mike, all in breakfast dining were exceptionally helpful.
Stayed 3 nights in Mar 2024
Response from Melissa on 31 Mar 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

10/10 Excellent

Maira

Stayed 1 night in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
On first look, hotel was great, but little things started to really add up. There were two TVs in our suite, both had different stations, and neither had “guides” so we had to browse one channel at a time. Our sink randomly backed up one day and filled our sink with a gritty dirt. Room service was $25 for a single dessert item and both times, the dessert was bad. We were bothered every time we walked through the lobby to join their membership program. It was just a really irritating stay and it could easily all be fixed with a little more attention to detail.
Stayed 2 nights in Mar 2024
Response from Melissa on 4 Apr 2024
Hello thank you so much for your feedback - I will pass this message along to my team to ensure we get it fixed for in the future. Thanks again and safe travels!

4/10 Poor

Karen

Stayed 2 nights in Mar 2024
Response from Isabel on 9 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Chrystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, close to the zoo, seaworld, USS Midway, quite a few dining options. Free breakfast, free nightly happy hour, hard to beat. Only negative is the $65/day valet parking as there is no other parking options. I will definitely stay here again!
Stayed 4 nights in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 Excellent

Felicia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! The room was spacious and clean. Beds were comfortable and staff was VERY accommodating and hospitable! The valet fee per day was completely worth it!!! Definitely would stay again!
Response from Melissa on 1 Apr 2024
Thank you so much for your feedback - we look forward to hosting you again in the future!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose for the pool option. Not a fan of “$25 Resort Charge” and “$60 valet charge.” Need more options for guests on a budget.
Stayed 1 night in Mar 2024
Response from Melissa on 4 Apr 2024
Thank you so much for your feedback - there are other parking options available across the street from us and directly behind the hotel. We will keep your request for cheaper prices on those in mind, however, and will send this message to our upper management team. Thanks again!

10/10 Excellent

Shanese

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is my 5th time staying here ! It’s not a cheap hotel by any means but you get what you pay for. The staff are excellent and friendly. The indoor pool is a huge hit for my 3 year old. She’s been swimming in that pool since 1 years old. The happy hour and morning breakfast are so awesome !! The best part is how huge the rooms are. Especially with kids it’s nice to have the living room and big bedroom. The balcony is a nice refreshing thing to have as well. Fridge and microwave are so clutch for leftovers and warming milk.
Stayed 1 night in Mar 2024
Response from Melissa on 1 Apr 2024
Thank you so much for your feedback - we appreciate your loyalty and we are delighted that the little one enjoyed the pool! We hope to see you again in the future!

10/10 Excellent

Britney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay here!
Stayed 1 night in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities! Great included breakfast! Super well equiped rooms!
Stayed 7 nights in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 Excellent

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for families! The location is great, the room size was perfect. My kids enjoyed the pool and the breakfast. It was a great experience.
Stayed 1 night in Mar 2024
Response from Melissa on 4 Apr 2024
Thank you so much for the positive rating - we hope to see you again soon!

10/10 Excellent

Tim

Stayed 1 night in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

4/10 Poor

Vicky

Travelled with family and small children
The entry door lock to the room was broken Sofa bed sheets had way too many stains on them. Two small garbage bins in the room. It took staff two days to pick up our garbage. The balcony sliding was extremely hard to open and close. Was charged a Resort Fee...even though this hotel isnt a resort... Some staff during breakfast were not friendly and one gentleman was very rude to my daughter when she simply asked if the cups had lids. This is the second Hilton I've stayed at in San Diego, and this will be the last. Your thinking your getting quality because of the name and your not.
Stayed 3 nights in Mar 2024
Response from Isabel on 5 Apr 2024
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property everything close
Stayed 2 nights in Mar 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is fantastic. We were able to walk to dinners at Petco.
Stayed 3 nights in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
no complaints
Stayed 1 night in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

GEORGE, Santa Monica

Stayed 1 night in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay there was great.
Stayed 3 nights in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kelly D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked, was it was in the center of everything we wanted and needed, what I didn't like was the housekeeping hours.
Stayed 3 nights in Feb 2024
Response from Melissa on 4 Apr 2024
Thank you so much for the positive rating - we hope to see you again soon!

2/10 Terrible

Joseph

Travelled with partner
So there’s a couple of things first and foremost I asked for early check-in, and was told I would be accommodated as so I originally ordered a oversize king size bed with balcony and sweet non-pet friendly however the accommodation was a queen size no balcony and the room was pet friendly so that lets me know there was animals in this room previously I originally went to the lobby and nobody was there to discuss this with on top of that I was not informed about this mandatory $25 fee that would have to be spent at the steakhouse next-door or the souvenir shop inside the hotel a little caught off guard but again one of those things that I’m just gonna let go on top of that it was a $65 charge for valet parking. Here’s the kicker there is no other option to park so upon spending roughly $450 I get there and get hit with an additional 90 something dollars again I was just trying to enjoy my trip, so I wasn’t trying to complain. The final straw was the scratch on the side of the car that came from the valet mentioned it to the valet. They said it was there before, and I know how the story place didn’t escalate. It didn’t mind it fortunately, a cousin of mine owns a body shop and the scratches weren’t so deep to wear a quick buff wouldn’t fix it. I will never stay at this specific hotel again, but I definitely love the embassy. I’ve stayed at multiple locations all the way from San Jose to Santa Maria to San Luis Obispo. I could go on and on this San Diego location was horrible
Stayed 1 night in Feb 2024
Response from Melissa on 4 Apr 2024
Thank you for your feedback and this is definitely not the service we aim to provide - we will pass this information along to our valet team as well as our upper management team. Thanks again and we hope you give us another chance to make it right for you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

2/10 Terrible

Terence

Stayed 2 nights in Feb 2024
Response from Melissa on 4 Apr 2024
Thank you for the feedback and so sorry fo the poor experience - would you be able to share with us what went wrong?

10/10 Excellent

Yolanda

Liked: Staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Jan 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

8/10 Good

Brian, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, close to Seaport Village and Little Italy.
Stayed 2 nights in Dec 2023
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoors pool for my kid's was perfect
Stayed 1 night in Jan 2024

10/10 Excellent

marshaun

Liked: Cleanliness, staff & service, property conditions & facilities
Love the views
Stayed 1 night in Jan 2024

10/10 Excellent

DIANA, Las Vegas Nvn

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with kids indoor pool , free breakfast and snacks and drinks with no alcohol all day. Rooms are clean and very comfortable with everything you need. Love it
Stayed 2 nights in Jan 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional super nice. Location is convenient within walking distance to shopping area.
Stayed 1 night in Jan 2024

10/10 Excellent

Mai

Travelled with family
Liked: Amenities, property conditions & facilities
Check in staffs are nice. Valet parking is good. It’s a good hotel for family of 3 or more.
Stayed 1 night in Jan 2024

10/10 Excellent

Nasreddine

Stayed 3 nights in Jan 2024
Response from Isabel on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again! The staff were very friendly and helpful. Our only issue was the TV in the bedroom was not working. We discovered it late at night (it did NOT hamper our stay). We will let housekeeping know when we check out this morning. The location is perfect- easy walk to the trolley, Seaport Village, the Midway. I highly recommend this property!
Stayed 1 night in Jan 2024