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Reviews of Embassy Suites by Hilton San Diego La Jolla

3.5 out of 5
Embassy Suites by Hilton San Diego La Jolla
4550 La Jolla Village Dr, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Clean and rooms are large
Stayed 1 night in Apr 2024

8/10 Good

Erding

Travelled with family
Liked: Cleanliness
This hotel is good place to stay for short holiday. The car park’s gate is not easy to open( too far for the driver to reach with a hotel’s room card.). In short, it is a nice and a quiet place for a short stay.
Stayed 4 nights in Apr 2024

4/10 Poor

Roger, Klamath Falls

Travelled with family
Liked: Amenities
Disliked: Staff & service
Parking sucks and they charge $40 a night. Hot water is cold at times.
Stayed 5 nights in Apr 2024
Response from Tammy on 15 Apr 2024
We apologize for the inconvenience, we will make sure these issues get addressed.

10/10 Excellent

Asmaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant exoerience
Stayed 1 night in Apr 2024
Response from Tammy on 15 Apr 2024
Thank you for staying with us.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Good property good breakfast and location near shopping
Stayed 1 night in Apr 2024
Response from Tammy on 15 Apr 2024
Thank you for staying with us.

10/10 Excellent

LEVON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking fees
Stayed 1 night in Apr 2024

8/10 Good

Derek

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean.
Stayed 2 nights in Apr 2024
Response from Tammy on 15 Apr 2024
Thank you for staying with us.

6/10 Okay

Viviana

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Tammy on 15 Apr 2024
Thank you for staying with us.

10/10 Excellent

Gina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here when visiting the San Diego/La Jolla area - we love it here. Our dogs are comfortable in the rooms here & they have good food options as well. It's in a great area surrounded by a ton of restaurants & things to do. We will be staying here again!
Stayed 4 nights in Mar 2024
Response from Tammy on 13 Apr 2024
We are happy to hear you enjoyed your stay with us. Thank you for staying.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy access to pretty much everything in San Diego. Great access to UCSD.
Stayed 3 nights in Apr 2024
Response from Samantha M. on 11 Apr 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit.

10/10 Excellent

Vince, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and clean very satisfying
Stayed 2 nights in Mar 2024
Response from Tammy on 9 Apr 2024
Thank you for staying with us.

2/10 Terrible

Genesis

Travelled with family, Travelled with family and small children
Didn’t get what I had paid for
Stayed 1 night in Apr 2024
Response from Tammy on 9 Apr 2024
We do apologize for the inconvenience.

4/10 Poor

Pachaporn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tammy on 9 Apr 2024
Thank you for staying with us.

8/10 Good

Alexandro, lancaster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary Breakfast and room size will be the main reason for us to be back
Stayed 1 night in Mar 2024
Response from Tammy on 9 Apr 2024
Thank you for staying with us.

10/10 Excellent

Alejandro, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place never disappoints. Location is amazing. Breakfast is good overall. Beds are super comfortable
Stayed 2 nights in Mar 2024
Response from Tammy on 4 Apr 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Michael, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 6 really enjoyed our stay here at Embassy Suites in La Jolla. The staff was friendly and helpful. The breakfast was excellent, especially the made-to-order food. Those chefs knew how to run the show! The bar was nice and the hotel overall was great. One suggestion would be to get a better filter in the hot tub. There were lots of floating black pieces in the water and in our suits afterwards. It didn’t stop us from going into it each night, but it could be fixed with a better filter system or something. The rooms could use a little bit of updating, but beds were comfy. Another con would be having to pay for the parking…that should really be included in the price. Overall, we were happy and would stay again.
Stayed 6 nights in Mar 2024
Response from Tammy on 2 Apr 2024
Thank you so much for staying with us. We will let our management team know your suggestions. Thank you for your feedback.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Tammy on 1 Apr 2024
Thank you for staying with us.

10/10 Excellent

Varsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, easy access to trolley to get around places, utc mall was near
Stayed 2 nights in Mar 2024
Response from Tammy on 1 Apr 2024
Thank you for staying with us.

6/10 Okay

mike

Travelled with family
Disliked: Property conditions & facilities
AC didn’t work, Tv didn’t work, and it’s WAY overpriced
Stayed 4 nights in Mar 2024
Response from Tammy on 1 Apr 2024
We do apologize for the inconvenience.

10/10 Excellent

melina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very near my son’s university. I love their breakfast. Staffs are very nice. Clean , family and pet friendly hotel
Stayed 2 nights in Mar 2024
Response from Tammy on 1 Apr 2024
Thank you for staying with us.

8/10 Good

NAOTO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is not new, but it is clean. staff is nice. I love free drink service at bar in hotel.
Stayed 1 night in Mar 2024
Response from Tammy on 1 Apr 2024
Thank you for staying with us.

10/10 Excellent

Keshonda

Stayed 1 night in Mar 2024
Response from Tammy on 15 Apr 2024
Thank you for staying with us.

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2024
Response from Samantha M. on 11 Apr 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just the parking situation need to be better and complimentary
Stayed 3 nights in Mar 2024
Response from Samantha M. on 21 Mar 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Rafaelita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Tammy on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2024
Response from Tammy on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Lupe, Cedar Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, bed was comfortable, amenities, social hour and breakfast was great!
Stayed 1 night in Mar 2024
Response from Tammy on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tammy on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique inner structures, roomy, quiet and separate living room standard! Free hot breakfast
Stayed 1 night in Mar 2024
Response from Tammy on 12 Mar 2024
Great to hear, thank you for staying wit us.

8/10 Good

Bryce

Stayed 2 nights in Mar 2024
Response from Tammy on 1 Apr 2024
Thank you for staying with us.

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
Functional, and convinient for a weekend in La Jolla
Stayed 2 nights in Mar 2024
Response from Tammy on 9 Mar 2024
That's great to hear, thanks for staying with us.

10/10 Excellent

Karla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención al cliente excelente, desde la recepción hasta los del comedor al desayunador, el desayuno rico y variedad de todo. Los cuartos espaciosos y amplios.( por un mes me quede cuatro fines de semana ) Las camas cómodas. Vale la pena lo que pagas, el estacionamiento un poquito caro, pero esta en la Jolla California.
Stayed 1 night in Mar 2024
Response from Tammy on 12 Mar 2024
Es bueno oir eso. Gracias por estar con nosotros.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tammy on 9 Mar 2024
Thank you for staying with us.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My go to place whenever in San Diego…
Stayed 1 night in Mar 2024
Response from Tammy on 9 Mar 2024
That's great to hear, thank you for staying with us.

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be free for hotel guests
Stayed 4 nights in Feb 2024
Response from Tammy on 9 Mar 2024
We do apologize for the inconvenience.

8/10 Good

Dvorit

Business traveller
Liked: Amenities, property conditions & facilities
Clean and safe facility.
Stayed 1 night in Feb 2024
Response from Tammy on 12 Mar 2024
Thank you for staying with us.

8/10 Good

Rosalina J., Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Service parking is very expensive.
Stayed 4 nights in Feb 2024
Response from Tammy on 9 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Samantha M. on 21 Mar 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

6/10 Okay

William

Travelled with family
Convenience, accessibility to shopping and UCSD
Stayed 1 night in Feb 2024
Response from Tammy on 9 Mar 2024
That's great to hear, thank you for staying with us.

8/10 Good

Shogher

Stayed 2 nights in Feb 2024
Response from Samantha M. on 21 Mar 2024
Thanks for your 4-star review! We sincerely appreciate your feedback.

10/10 Excellent

jin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tammy on 9 Mar 2024
Thank you for staying with us.

8/10 Good

Antoine

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 6 nights in Feb 2024
Response from Samantha M. on 16 Feb 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha M. on 16 Feb 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Upon checking in I requested another night be added to my stay. I was assured that we would stay in the same room. However, when my elevator key didn’t work on day 7, I was informed that we would have to move to a different room because they would be performing maintenance to our room. I find it highly unlikely that ant maintenance would occur on a Saturday night. I recently stayed at the Embassy Suites in Scottsdale and was very impressed with their food selections at breakfast. Fresh food out dried out bread and pastries. And a huge selection for hot food items.
Stayed 6 nights in Jan 2024
Response from Samantha M. on 16 Feb 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Loved the make to order breakfast. Great shuttle service…staff are very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Samantha M. on 2 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Fatima

Stayed 2 nights in Jan 2024
Response from Samantha M. on 21 Mar 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024
Response from Samantha M. on 16 Feb 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

10/10 Excellent

Sieeta, San Francisco

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff they are awsome very kind I will be back..
Stayed 3 nights in Jan 2024
Response from Samantha M. on 25 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Precious

Stayed 5 nights in Jan 2024
Response from Samantha M. on 25 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Samantha M. on 25 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future