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Reviews of Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 251 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 229 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Travelled with family
Disliked: Staff & service, property conditions & facilities
Run down, some staff was great and some were terrible, pool/hot tub closed an entire day we were there then the water was too cold our final day, breakfast was good one day and terrible the next day. End door doesn’t work with a key card. It was worth $100 a night but not more than that.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

kathy

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean with friendly staff. Needs updated
Our room was very clean, and the staff was friendly and efficient. The biggest problem was the room desperately needed updating. I had trouble keeping plugs in the outlets and some didn't work at all.
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Marge

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Rooms could be cleaner
Stayed 2 nights in Nov 2023

6/10 Okay

Mary Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated, entered our room and noticed that even with the door closed, it doesn’t close properly, light shines through. The top sheets on the bed are either stained or very dirty, the tub had a black ring around the drain which i wiped and it was came off, not sure when the last time it was cleaned was…. We’re here for one night, we’ll deal with it. Won’t be coming back.
Stayed 1 night in Nov 2023

10/10 Excellent

Terrance

Stayed 3 nights in Nov 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 days, no hot water in ourcroom to shower or wash or faces, no wifi, we had to go outside to connect to the neighbor business wifi to do our work. Swimming Pool was freezing cold and the chlorine burned our eyes while in the pool/hot tub room. Nasty!!!
Stayed 2 nights in Nov 2023

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birch Run/Frankenmuth getaway
I like staying at this hotel. It's convenient, clean, friendly staff and inexpensive. The pool and hot tub always looks inviting. The breakfast area has convenient hours, is always clean, well supplied and offers a nice variety of items.
Stayed 1 night in Nov 2023

4/10 Poor

Wendy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Loved the proximity to outlet mall but the hotel needs some major updating. The carpet was not swept (coffee grounds from last guest), musty smell, hair on pillow. Continental breakfast was good (lots of choices), friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hot tub and pool need some work were very murky. Also allowed very young children in the hot tub jumping in and out splashing the guests in side. Needs to be monitored more.
Stayed 2 nights in Nov 2023

8/10 Good

Lydia, GIBRALTAR

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom door sticks room 227, caulking around tub had mold around it
Stayed 1 night in Nov 2023

2/10 Terrible

kenneth

Disliked: Property conditions & facilities, room comfort
It was 40 degrees outside and neither bed had a blanket on it when we checked in. I had to go downstairs to ask for one and they did bring it to the room
Stayed 1 night in Oct 2023

6/10 Okay

DEBBIE

Travelled with family
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Stayed 2 nights in May 2023

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Property conditions & facilities
The property was good for what we needed it for. The rooms were outdated and the fist comforter had blood on it. The second one we got from the dryer had a yellow stain on it. The maids went in our room on the day we didn’t check out, which i didn’t like. The hot tub was luke warm and broken. A facelift would do wonders for this place but if you need somewhere close to stay to frankenmuth and shopping this is good
Stayed 2 nights in Oct 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

CARMEN M

Travelled with partner
Liked: Cleanliness, staff & service
Everything & Employees were very nice!
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
location was good for shopping
Stayed 2 nights in Sep 2023

8/10 Good

Colleen, Mount Clemens

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean. Shower in our room wasn’t the greatest. Not very much pressure, and leaked. Ac/heat in room didn’t work very well.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely phenomenal. Staff were incredible, kitchen staff included.
Stayed 3 nights in Oct 2023

6/10 Okay

ERIC

Travelled with family
Liked: Cleanliness, staff & service
Noise from children in the room above us. Seemed to go on all night. Running
Stayed 1 night in Oct 2023

6/10 Okay

Christie

Travelled with family
Liked: Staff & service
Seemed well-kept in general as far as paint and flooring. Breakfast offerings were typical and the room was off the beaten path a bit, and quite small and congested. We thought our room keys wouldn't work but it was actually the door sticking- had to push it open with your shoulder and slam it shut. Our bathroom was missing the hair dryer and the towels were of poor quality and size. Both the ice machine and the snack vending machines were out of order. I suppose our experience was commensurate with what we paid.
Stayed 1 night in Oct 2023

6/10 Okay

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs updating! Carpet dirty

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezing Pool
Freezing pool luke warm hot tub
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathleen, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Anne

Stayed 1 night in Oct 2023

6/10 Okay

Laurie

Stayed 1 night in Oct 2023

6/10 Okay

Ariane

Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service
All good
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharlene

Stayed 1 night in Oct 2023

8/10 Good

Judy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & clean nut needs perk up!
Check in great. Comfortable & bed & linens very nice. Room could stand a thorough cleaning around baseboards & the sheet curtains need replacing - torn and tacky! And while you're at it, I'd recommend replacing carpeting. Bathroom fine.
Stayed 1 night in Sep 2023

4/10 Poor

Rebecca

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We waited about 20 mins to check in no one at the front desk. Had a two queen bed room and one of the bed the sheets were stained with what looked like blood!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place to stay, close to outlet, malls, and mini restaurants which we could walk to. Very enjoyable.
Stayed 1 night in Sep 2023

10/10 Excellent

LAWRENCE, Westmont

Travelled with family
Rooms need to be updated
Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness
Staff is friendly, rooms were clean and the breakfast is always good. Need to bring back the cookies upon arrival.
Stayed 3 nights in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service, amenities
Convenient location and easy access to highway. Staff were pleasant.
Stayed 2 nights in Sep 2023

4/10 Poor

Kathleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The surrounding property was nice and clean. Inside the property was tired and old. The carpeting in our room was dirty and worn, the pillows were flat, the bed was creaky and uncomfortable and the room smelled of too much carpet fresh that was covering up an old musty odor.
Stayed 1 night in Sep 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
get away
vacation
Stayed 1 night in Sep 2023

8/10 Good

Faith

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

craig

Disliked: Amenities, property conditions & facilities
I booked this property for Oktoberfest because they stated there will be a shuttle to the festival - I called a few days before the festival to check - they said they didn't receive they schedule. On check min they say to shuttle was picking up 3/4 miles away - on the other side of the interstate. I walked to the pickup spot; I spoke to the operators about the issue - they said they never picked up at that hotel - that I was lied to. I will be spreading my horror to anyone that will listen.
Stayed 1 night in Sep 2023

4/10 Poor

Claudio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked how close the hotel was to the outlets and close to different restaurants. The hotel and the rooms need major upgrades! The toilet seat in the room was broken, the door to the bathroom almost didn't close due to it being pretty close to the vanity. The shower curtain need to be change and the bathroom was a little dirty. Some of the outlets in the room didn't work. The free breakfast wasn't as good as it was several years ago as well.
Stayed 2 nights in Sep 2023

6/10 Okay

Kaylyn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stains on the mattress and bedding, ripped curtain, musty mildewy smell despite being clean. Just seems like they need to do some updating and freshening up. But overall a decent stay, pricey for the conditions though.
Stayed 2 nights in Sep 2023

2/10 Terrible

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We prepaid however our mattress was soaked along with the bedding. The front desk employee stated no other rooms available so cancelled our reservation due to tge fact that we could not sleep on our bed. Now have to find a new hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Murray

Travelled with partner
Liked: Amenities
Super handy to the mall ! We were in room #120, great location, handy to everything ! Have stayed there years ago, and will definitely stay again !!
Stayed 1 night in Sep 2023

10/10 Excellent

catherine

Travelled with partner
Liked: Staff & service
Excellent location! The hotel is in need of a facelift. The staff have been great though.
Stayed 1 night in Sep 2023

10/10 Excellent

Pam

Stayed 1 night in Sep 2023

8/10 Good

Amanda

Stayed 1 night in Sep 2023