Luxury Suite | City view

Reviews of Hotel Genova

4 out of 5
Hotel Genova
Via Cavour 25, Rome, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 351 out of 1002 reviews" "
Rating 8 - Good. 426 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect being well appointed and very convenient for transport and restaurants. The staff were very helpful, organising a taxi.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Sahand

Stayed 3 nights in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
I really like this hotel. The staff are friendly. There’s a lift, which is rare in Rome. Near station and short walk to all locations. Breakfast is fantastic.
Stayed 2 nights in Dec 2023

10/10 Excellent

MIRO, Hudson

Travelled with family
Liked: Cleanliness, staff & service
They didn’t upgrade our room . I had to upgrade and pay for . They gave to us very small room . This wasn’t first time here . We stayed at this hotel Genova since 2015 and we love because every very close . I expect they update my room for better than they have to us , but instead they offered to us upgrade to nice suite , and of course we had to pay for . But we love the place , the staff are amazing , specially Vinicius . They apologized for the room and sent to us a bottle wine . Was nice . Our room have outdoor terrace . Great to relax and have glass Prosecco . Thank you .
Stayed 4 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in town.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near Termini and walking distance to all major attractions. Lovely rooms and service is both helpful but cheerful. Will stay here again. Breakfast was best I’ve had in Rome.
Stayed 2 nights in Dec 2023

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old
La stanza era molto piccola, anche se pulita, era molto vecchia e deprimente
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Amenities
Wasn’t around a lot but very nice upgraded rooms !
Stayed 2 nights in Dec 2023

6/10 Okay

Jang Ha

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The fixture is generally good, however more room to upgrade! The location is excellent! Like to recommend to my friends.
Stayed 1 night in Dec 2023

8/10 Good

juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Yan

Stayed 2 nights in Nov 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

10/10 Excellent

victoria

Travelled with family
Liked: Property conditions & facilities
Exceptional staff and service ! Breakfast was delicious, several choices of breakfast items.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel with a friendly staff. In the city center with lots of excellent restaurants within easy walking distance. About two blocks from the train/bus main terminal. The staff guided us through every detail of our stay including recommending places to eat, booking tours, arranging transportation to the airport, and answering questions. There was also a nice breakfast buffet each morning.
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Front desk mgr Anthony and reception staff wr fabulous. The bar mgr was a bit rude on 2 different occassions. Huge offerings for breakfast, but i didnt care for most of what i tried, but truly a lot to chose from. Over all excellent, just the bar personel issue.
Stayed 2 nights in Oct 2023

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Elisa on 14 Oct 2023
Dear guest, thank you for taking the time to leave us your kind review. We look forward to having you again as our guest for a future stay in Rome.

8/10 Good

Dara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thr property was walking distance to Colluseum. Bed comfortable, ample closet space. Shower pressure and temperature was inconsistent.
Stayed 4 nights in Oct 2023
Response from Elisa on 14 Oct 2023
Dear guest, thank you for taking the time to leave us your kind review. We hope we can help you next time in using the shower mixer. We look forward to having you again as our guest for a future stay in Rome.

10/10 Excellent

Miguel Dario

Stayed 1 night in Sep 2023

8/10 Good

leonid

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service
Desk person there only a couple of hours…
Stayed 2 nights in Aug 2023

8/10 Good

Mi jeong

Stayed 3 nights in Aug 2023

6/10 Okay

Nazer A

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Area was an convenient as it was close to Termini train station
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have the bedding configuration for the three of us. Great location. Front desk staff were friendly and helpful. A fridge would have been nice and the wifi was terrible.
Stayed 3 nights in Aug 2023

6/10 Okay

Anna

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel. The breakfast had a lot of options. Check in was easy and the hotel staff was so nice and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great location Staff very helpful with directions and suggestions for food
Stayed 2 nights in Aug 2023

10/10 Excellent

Benny

Stayed 1 night in Jul 2023

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was central and staff were extremely helpful in securing free street parking for our 2 day stay. Air conditioning was fine. Shower water temperature control needs to be fixed as it quickly alternates between temperate to scalding. Breakfast was nice with varied menu. Big hotel with lots of guests. Rooms were spacious and beds comfortable. would stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Will come back some day!
This hotel is off the beaten path, very charming place. They helped us airport transfers back and forth. Kept our luggage as we went wandering the town of Rome. Best advice don’t go during the hottest month in July. The hotel does need some updating and repairs. But it’s CLEAN! So the only 2 things I noticed that needed repair is the ceiling and the bathroom shower. Very helpful at the front desk. I would come back our room was 603 and it is Amazing. Here is the view from our room, along with the steps to go outside to the roof top.
A view from our room at night
A view from our room
To go to the roof top
Ceiling needs repair
Stayed 1 night in Jul 2023

4/10 Poor

William, Christchurch

Liked: Cleanliness
No VIP recognition
Stayed 2 nights in Jul 2023

6/10 Okay

Lindsay

Travelled with group
Disliked: Property conditions & facilities
Staff was friendly but the air conditioning in the rooms did not work. We reported it and staff brought up a standing fan. While we were there it was 40 degrees. The breakfast was ok as well
Stayed 2 nights in Jul 2023

10/10 Excellent

Marissa Julia

Stayed 2 nights in Jul 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Edna was the highlight. Poor AC was the lowlight
Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Great location.
Stayed 7 nights in Jun 2023

10/10 Excellent

Troy, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room…lots of city noise…used white noise generator app for sleeping…great hotel and location
Stayed 2 nights in May 2023

8/10 Good

Meena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but breakfast was terrible especially when you pay lot of money for it so I highly suggest not to get the breakfast unless it’s included and they charge extra for eggs which was very disappointing.
Stayed 2 nights in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and helpful. The room was perfect. Loved the rooftop terrace
Stayed 2 nights in Apr 2023

2/10 Terrible

DI

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Antoanela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast options. The staff was very eager to help wether it was tickets for a museum, the best pizza in town or getting a taxi at any time of day. Thank you for making our stay memorable.
Stayed 7 nights in Apr 2023

2/10 Terrible

Ramnik

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not worth it. Rooms are clean, but the air-conditioning doesn't work. No wifi at all in the rooms - Zero speed. Bathrooms get constant too hot or too cold water with pressure changes, no matter how you adjust the taps. No stabilization. We got burned. One of the two room suit bathrooms had a broken shower hose that they didn't care to fix and floods the whole bathroom. Breakfast below average more like 1-star motel kind. To all, I'll just say avoid it. It should be listed as a bargain hotel and not a 4-star hotel. There are other options in Rome, try those out
Stayed 4 nights in Apr 2023
Response from The staff on 11 Apr 2023
Dear Guest,We regret to understand our hotel wasn’t up to your expectations in spite of all our staff’s effort to make it better for your numerous complaints.About the wifi: you told our front desk staff that you didn’t have much reception in your bathroom, and though it worked in the rest of the room we still managed to give you our wifi portable unit for your own use.We are also sorry that our many options for breakfast weren’t up to your expectation, but we believe a 1 star motel wouldn’t provide their guests with a pancake machine, syrups, hot and cold drinks, cakes or tarts, muffins, croissants, jam, scrambled eggs, bacon, Nutella, yogurt, granola, cereal and gluten free options. If you have any suggestions to provide as to what, in your opinion, is missing: you are welcome to do so.The shower hose has been fixed on day one: what we weren’t told about, was the tube that caused the "flood" problem, that has now been fixed thanks to your review and is now ready for our next guests.Thank you for giving our staff a chance to improve.Best regards.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy agradable mi estadía en el hotel. Muy buena orientación de cómo llegar y el servicio excelente. El desayuno muy bueno!!!
Stayed 5 nights in Mar 2023

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar está limpio cómodo y el desayuno espectacular. Muy amables todos. Cerca de la estación de tren y autobuses
Stayed 5 nights in Mar 2023

8/10 Good

Roberta

Stayed 3 nights in Mar 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Great staff. Very pleasant and comfortable experience. I would stay there again.
Stayed 5 nights in Mar 2023