Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, individually decorated

Reviews of Twentyone Hotel

4 out of 5
Twentyone Hotel
Via Cola di Rienzo 23, Rome, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 348 out of 1000 reviews" "
Rating 8 - Good. 474 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was the best part. Staff was nice and accommodating. Wife was slow at times.
Stayed 3 nights in Mar 2024

8/10 Good

Nariman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and ease of access
Stayed 3 nights in Jul 2023

6/10 Okay

Angelica, Cypress

Liked: Cleanliness, staff & service
The rating of this hotel needs to be lowered to 3 stars. The room is dark and in need of more lighting, dark walls, dark carpet, black comforter, black bathroom. Get rid of all the black! The a/c was turned off because it’s winter time and the heater was switched on. This made for a terrible stay and restless nights, the room was hot even with the window open. You can’t sleep with the window open because it’s too loud outside, had I known this I wouldn’t have booked this place. You break a sweat just getting ready in the am, yes even with the window open. Please make it known there is no a/c in the rooms during certain times of the year. The breakfast was your typical Italian fare, nothing to rave about. For check out you must check out at the front desk, very inconvenient, no one does this anymore. Staff was nice and accommodating, location was superb.
Stayed 4 nights in Dec 2023

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Edward

Liked: Cleanliness, staff & service, room comfort
Experience is not so good because the bathroom is dark. You can’t even see yourself when you are having a shower. 3 stars hotel without tissue papers is not up to a standard. One has to use toilet papers for this purpose. The room’s temperature is high and there is no way to turn it down except to opening the window, but that creates traffic noise from the streets. The staff is good and they give goood services, especially those at the front counter. .
Stayed 2 nights in Nov 2023

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well run. Excellent staff on the front desk. The breakfasts were very good. Plus they are adding a good coffee shop and restaurant.
Stayed 4 nights in Sep 2023

8/10 Good

Vincent

Liked: Staff & service, room comfort
Dark and small room smelt like smoke
First floor room. Close to indoor smoke room. Smelt from time to time. But breakfast was great and everything who worked there was kind and great service. Location was nice for Vatican.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rodney G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the middle of numerous tourist friendly locations. Staff were professional and friendly, room was large and comfortable and the overall vibe of the area was perfect for us. Lots of pubs in the area so do not complain about the street noise. If I had one silly complaint, which is really a compliment…the hot water was literally boil an egg hot!! I love hot water and if you do too this is a bonus. Great location!
Stayed 3 nights in Oct 2023

2/10 Terrible

Cássio

Stayed 1 night in Oct 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Very nice hotel. Bed is firm and slept well. Restaurant on roof has beautiful view of St. Peter’s dome. Friendly staff.
Stayed 3 nights in Sep 2023

6/10 Okay

Nathaniel, Brookhaven

Stayed 2 nights in Sep 2023

4/10 Poor

Carlos

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
In need of more room and kichen help.
We arrived at 10; told to come back at 1to check in. Arrived back before 3 and waited until 3:30 before room was ready and after 3 others separate guests checked in. Next day went out before 10; came back after 4. Room had not been touched: unmade beds, room not cleaned. Breakfast bags offered to those leaving was not honored. Told kitchen was too busy.
Stayed 2 nights in Sep 2023

4/10 Poor

Gayane

Travelled with partner
Liked: Staff & service, amenities
Room Was too small as advertised on website asked for a large soft room when booking room Was not as posted
Stayed 7 nights in Sep 2023

8/10 Good

Shishir

Stayed 2 nights in Sep 2023

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yelitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena localización, limpio, cuarto amplio.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting and we couldn’t have picked a better hotel. Everything is about 20 mins walking distance. Hotel was nice, staff were great!
Stayed 6 nights in Aug 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Clarence

Stayed 4 nights in Jul 2023

8/10 Good

Susan

Stayed 2 nights in Jun 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great. Not too keen on the twin beds.
Stayed 2 nights in Jun 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small, walking close to a lot of sights-friendly
Stayed 3 nights in Jun 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a good area and close to the Vatican
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Stayed 2 nights in May 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location
Stayed 1 night in Jun 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and quiet. The only con was that the bed we had in our room was a circle and it was hard to sleep with your feet hanging from them.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

DEBORAH

Travelled with group
Liked: Cleanliness, staff & service
It was modern and clean. The room was nice but on the small side. The only downside was that there wasn't any drawers for clothes, so had to leave a few things in my suitcase. Also the drains in the bathroom smelt unpleasant/
Stayed 4 nights in May 2023

10/10 Excellent

Mike

Stayed 2 nights in Apr 2023

8/10 Good

Joshua

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very modern looks. The air conditioning doesnt work until may only heat so even though it was warm in March you had to sleep with the window open and listen to the road traffic at night to not overheat. Also the bedding was extremely firm making it difficult to sleep and painful in the morning.
Stayed 6 nights in Mar 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the perfect location to go to the big tourist attractions and the hotel was clean and the staff were nice and friendly and the food was good for the breakfast buffet!
Stayed 3 nights in Feb 2023

6/10 Okay

luke

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

MIN, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would stay here again.

10/10 Excellent

Biba

Stayed 1 night in Dec 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 2 nights in Nov 2022

10/10 Excellent

Ehud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and welcoming
Stayed 6 nights in Oct 2022

10/10 Excellent

Kalavati

Stayed 4 nights in Oct 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central to tourist sites but far enough to experience Rome. Room was clean. Service was excellent. Staff is friendly, helpful and accomodating
Stayed 6 nights in Sep 2022

2/10 Terrible

Michael

Stayed 1 night in Sep 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and bathroom were very dark; very poor lighting.
Stayed 3 nights in Sep 2022

8/10 Good

Jon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the sites and shopping. Quiet but accessible and good staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People, people, people
We were very pleased by the location and the room, but most importantly by the workers ... very helpful and welcoming to us ... highly recommend
Stayed 3 nights in Sep 2022

8/10 Good

Daniel

Stayed 3 nights in Aug 2022

4/10 Poor

Jason, malden

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pro: Location is great. Walking distance to many tourist attractions, cafes, bars, and restaurants. Cons: 1.) I filtered hotels and chose one that offered parking. Upon arrival, I was asked if I have a parking garage reservation. Expedia did not give this option, but informed on-site parking is available for €25. The garage was full and we were sent to a satellite parking garage, which cost €30 (more expensive) and required us to walk back to the hotel with our luggage. 2.) WIFI in the hotel did not work. Lastly, save your money and eat at any of the locations away from the hotel.
Stayed 1 night in Aug 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Walls very thin which wasn’t great when people in the next room were coming in at 3am and sitting talking with the tv on until 4.30. Breakfast ok but not great. Scrambled eggs looked like they’d been poured from a tap. However, staff were friendly, hotel very clean and comfortable. Good value for money for a Rome city centre hotel.
Stayed 4 nights in Jul 2022

8/10 Good

kinneret, ocean city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is ok, there is a little sewer smell like other comments, bed mattress is extra firm, for those who loves it! Friendly staff!!! Location is amazing!
Stayed 5 nights in Jul 2022

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jul 2022