In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Motel 6 Rochester, NY - Airport

2 out of 5
Motel 6 Rochester, NY - Airport
1273 Chili Ave, Rochester, NY

Reviews

5.6
Rating 10 - Excellent. 114 out of 869 reviews" "
Rating 8 - Good. 181 out of 869 reviews" "
Rating 6 - Okay. 202 out of 869 reviews" "
Rating 4 - Poor. 160 out of 869 reviews" "
Rating 2 - Terrible. 212 out of 869 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and understanding when flight was delayed until the middle of the night. A good experience.
Stayed 2 nights in Apr 2024

2/10 Terrible

Yunus

Travelled with family
Disliked: Staff & service
We had made the hotel reservation 3 months before the April 8th Solar eclipse in Rochester. We confirmed the reservation three days before by directly calling the hotel. They said the reservation was valid. When we reached the hotel at night on April 7th, they said that we will have to pay three times the reservation rate if we need the room. When we tried to reason with them, they refused us the hotel room and called the security to kick us out of the hotel. They were very rude at the front desk. That was a clear case of price gouging. They told on our face, they were charging all the other customers a much higher price also. You can see lot of similar complains in the reviews. We will never stay at a Motel 6 hotel in Rochester, or at any other locations. Very rude and terrible customer service.
Stayed 1 night in Apr 2024

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel should be condemned! Totally unacceptable conditions: filthy broken furniture with cigarette burns, room door locks nonfunctional, dead cockroach on the wall. Stay away and sleep in your car! Also the motel does not honor your reservation. They did not honor the price on my reservation and doubled the amount saying that they raised prices the day before my reservation. Expedia refunded my extortion money. You have been warned!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation in December for this hotel for the weekend of the eclipse. I confirmed my reservation by calling the hotel twice, including two days before I expected to check in. When I tried to check in, I was told that as of that day (4/6), the rooms were $200 a night. The total for my reservation was $262 so I would have to pay $600 if I wanted to keep my reservation. Luckily, Expedia was able to move us to another hotel. The rep that helped me tried to get this Motel 6 to honor the reservation, but they refused. This Motel 6 has now charged me $91.20, which I'm assuming is for either canceling or no-showing. They're awfully greedy for what is a pretty terrible property. If you're considering staying here, google this hotel first.
Stayed 3 nights in Apr 2024

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The neighborhood had broken glass on the sidewalks. Cracks in the ceiling. WiFi did not work anywhere but in the lobby. No hairdryers. No shampoo or conditioner in the room. We were upcharged over $100 when we checked in because of the eclipse.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jimmy

Disliked: Cleanliness, amenities, property conditions & facilities
I'm not satisfie what i paid for i want a refund back
Stayed 1 night in Apr 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant Stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Heat and toilet did not work…. 19 degrees outside.
Stayed 1 night in Feb 2024

6/10 Okay

larry

Stayed 1 night in Feb 2024

4/10 Poor

Edward L

Disliked: Cleanliness, amenities, property conditions & facilities
Place needs work.
Stayed 3 nights in Dec 2023

6/10 Okay

José

Stayed 1 night in Dec 2023

2/10 Terrible

Kevin D

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be open. The building should be condemned. Very old building. In need of much repair.
Stayed 3 nights in Dec 2023

2/10 Terrible

Parag

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go there
Horrible experience. Extremely disappointing. Staff , service, room everything was horrible.
Stayed 1 night in Nov 2023

8/10 Good

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Matthew

Stayed 2 nights in Nov 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
No towels and dirty
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was “fine”. Nice service at the front desk, getting a ride to the airport was wonderful, and was fine for the one nights sleep. Would not recommend for a longer stay than that.
Stayed 1 night in Nov 2023

2/10 Terrible

Tasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty drug addicts in hallway with needle in their arm. Lady at front desk had no customer service skills. Headboard was on the bed with roaches everywhere, then they switched our room, but it was dirty as well. I left awaiting a refund now. I wouldn't let a homeless person live there. Building needs to be demolished.
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff were helpful and friendly.
Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
The property had a severe roach infestation. I switched rooms 3 times hoping for a difference, but each room had same roach issue. I left and manager refunded my money, which i haven't received yet.
Stayed 2 nights in Nov 2023

2/10 Terrible

Donna

The room reeked of cigarette smoke, even though I booked a nonsmoking room The TV wouldn’t work, and they wouldn’t fix it and refused to give me a different room claiming the motor was fully booked THE PARKING LOT WAS EMPTY 😵‍💫 The Wi-Fi didn’t work And the PHONE was not hooked up…AT ALL 😡 Will NEVER stay there again
Stayed 1 night in Oct 2023

2/10 Terrible

Charleca

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's had roaches and they didn't have any supplies
Stayed 1 night in Oct 2023

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
With in 2 minutes of walking into the room we found 2 roaches running around the room. Asked for a refund and the front desk refused. Had to go find and pay for a second hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Price ok. Room disgusting . Roaches everywhere, would rathee sleep in my car. Front desk only offered another room. As if the bugs aren't everywhere
Stayed 1 night in Oct 2023

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needed place to stay. Ok for price.
Stayed 2 nights in Oct 2023

2/10 Terrible

JULIO, SAN JUAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in very conditions.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ricky

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel did not have a nonsmoking room, though we booked nonsmoking. We refused a smoking room. (The lobby itself smelled of stale smoke.) We pushed back, politely, but the hotel had no nonsmoking room for us. We found a room elsewhere.
Stayed 1 night in Oct 2023

2/10 Terrible

Aarionna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kathleen

Well it is under new management now & they now have coffee for the guests in the morning. The wi-fi is terrible, my room had cockroaches in it, the hallways had what looked like cereal on the floor, they did not supply enough towels for each room. I only booed here out if necessity but now that I have more money I will never book here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Bryant

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Denise

Disliked: Staff & service, property conditions & facilities
Horrible experience
Stayed 1 night in Oct 2023

2/10 Terrible

Yajaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Subramaniam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor maintenance. I won’t recommend anybody to stay here
Stayed 1 night in Oct 2023

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in terrible shape. The floors are sticky. The carpets dirty. Room doors show vandalism. There are signs everywhere indicating the hotel is not responsible for stolen property. Kids are running around screaming. Guests have passed our room swearing loudly. Shelves in our room have been pulled off the wall and not repaired. There is glass protecting the ladies at the front desk. This is not a safe place to stay and its just plain dirty. 1 star is too high.
Stayed 1 night in Oct 2023

2/10 Terrible

Erik

Stayed 1 night in Oct 2023

2/10 Terrible

Barbara

Travelled with partner
Our room had bugs . Room door was ready to fall off. The whole place is is dire need of repair and upkeep. Upon arrival another guest( who decided to leave) was warning people to not stay. The door lock actually fell off lheir room. A sign said under new management… they have a lot of work to do to get them up to even a 1star rating. Would not return or recommend.
Stayed 1 night in Oct 2023

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Ass Mess
Rooms were disqusting, Blood was on toilet and floor. They moved us to a different room but then they gave someone that room too. I will never stay there again and miss I could get refunded my rewards and money back
Stayed 1 night in Oct 2023

2/10 Terrible

Brad

Stayed 1 night in Oct 2023

2/10 Terrible

Ellie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we got to the property we were given our room keys and brought our stuff in with a cart to find out there was no elevator. We walked up the stairs to our room where we can see other doors are broken. When walking into our room there are no sheets on the bed to expose the extremely dirt mattress. The a/c cover is off and was put in the bath tub. The lamp was torn up and there was dirt and dust everywhere. Absolutely horrific. We came down stairs because we cannot stay in that room to find out that’s not an active room at the motel. They were able to switch us to a smokers room instead. Absolutely horrific.
Stayed 1 night in Oct 2023

6/10 Okay

Marvin

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Rick, Reelsville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very bad the room you couldn’t get into the key didn’t work the tv and phone was not working. They gave us another room that was not the greatest it didn’t have the bedside table and didn’t have enough towels or any hand towels at all the ice machine was broken and didn’t work at all this was the worst stay we ever had.
Stayed 1 night in Sep 2023

2/10 Terrible

Cindylou

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty no remote for tv tub was black. Couldn’t flush toilet. Found cockroach in bed in morning
Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was crazy. Took more than 20 minutes. Then the remote was missing, then replaced w one that didn’t work. Then there were no towels available, the tub stopper was missing and the toilet paper holder was broken. Oh, and no elevator.
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Christian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A very strange place. I’m not sure why Motel 6 lets them be a franchisee- it’s so rough and unkept.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently stayed there because i had no where else to go at that moment but the hotel really needs to be shut down and remodeled. The front desk staff were amazing however the owners were horrible
Stayed 3 nights in Sep 2023

4/10 Poor

Tim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Basic maintenance is lacking. Insect problem in room as well.
Stayed 4 nights in Sep 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy, the people at the front desk at night socialized with friends - not sure if the were people who stayed there or were from the outside, I had wifi on my phone on my room but couldn’t not get it on my laptop. There were not enough towels in the room, all the lights were not working.
Stayed 1 night in Sep 2023

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023