Lamentamos mucho escuchar que tu experiencia en nuestro hotel no cumplió con tus expectativas. Apreciamos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios. En relación con la calidad de la comida, la disponibilidad de restaurantes abiertos, el servicio de internet, el tiempo de espera para la entrega de la habitación, el transporte interno dentro del resort y la limpieza en el restaurante, tomaremos medidas inmediatas para abordar los problemas mencionados y garantizar que no vuelvan a ocurrir en el futuro. Agradecemos tus comentarios y esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia más satisfactoria.

Dear Benjamin,Thank you for your kind words about our staff! We are thrilled to hear that you had an excellent experience with them. Providing exceptional service is our priority, and we are delighted to know that our team met your expectations. We look forward to welcoming you back for another wonderful stay.BlueBay Family

Dear Leonard,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are always looking for ways to improve. If there is anything specific you would like to share with us about your experience, please feel free to reach out. We hope to welcome you back in the future for a more enjoyable stay.BlueBay Family

Dear Kimberly,Thank you for your kind words regarding our food and service. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We look forward to welcoming you back for another amazing stay at BlueBay Grand Esmeralda.Best regards,BlueBay Family

Dear Glen,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the food and beach did not meet your expectations. Please rest assured that we take your comments seriously and will work to improve in these areas. We strive to provide a memorable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. We hope you will give us another opportunity to exceed your expectations in the future.Best regards,BlueBay Family

Dear Cristopher,Thank you for choosing BlueBay Grand Esmeralda for your stay and for sharing your experience with us. We are delighted to hear that you found our staff and service amazing. However, we apologize for any inconvenience caused by the timeshare team. Your feedback is valuable to us, and we will address this matter to ensure a more enjoyable experience for our guests in the future. We look forward to welcoming you back on your next visit.Best regards,BlueBay Family

Dear Selin,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear Cory,Thank you for your review. We're glad you enjoyed your vacation overall, especially with your teenagers. We appreciate your feedback on our property, entertainment, and dining options.We understand your concerns about the beach conditions, distance to amenities, and wifi connectivity. We're actively working to address these issues to enhance your experience. Your suggestions for improvement are noted, and we're committed to making necessary changes.Thank you for choosing us, and we hope to welcome you back soon for an even better experience.Best regards,

Dear Anica,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Estimada Sra. Zeleste,Lamentamos sinceramente escuchar sobre su experiencia insatisfactoria durante su estadía en nuestro hotel. Nos tomamos muy en serio sus comentarios y queremos disculparnos por cualquier inconveniente que haya experimentado.Nos entristece saber que la condición de la playa no cumplió con sus expectativas y que tuvo problemas con el aire acondicionado, el elevador, la señal de internet y el servicio de carros de golf. Esto no refleja los estándares de calidad que nos esforzamos por mantener.Apreciamos sus comentarios sobre el servicio de habitaciones y la actitud de nuestro equipo de conserjería. Tomaremos medidas inmediatas para abordar estas preocupaciones y mejorar nuestros servicios.Valoramos profundamente su opinión y esperamos tener la oportunidad de recuperar su confianza en el futuro. Si desea discutir más a fondo sus preocupaciones, no dude en ponerse en contacto con nosotros directamente.Atentamente,Familia Bluebay

Dear Alondra,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Ehsan,Thank you for sharing your feedback with us. We regret to hear about the inconvenience you experienced during your stay. Rest assured, we will use your comments to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,

Dear Mr. Franklin,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with the beach area at our resort. We understand how important the beach experience is for our guests, and we apologize that it did not meet your expectations.Your comments regarding the condition of the beach and its proximity to neighboring resorts are duly noted. We will certainly take this into consideration as we continue to strive for improvement in all aspects of our guest experience.We're glad to hear that you found our staff to be great and enjoyed the food during your stay. However, we regret that the beach did not live up to your expectations. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable beach experience.Thank you again for sharing your thoughts with us. If you have any further feedback or concerns, please don't hesitate to reach out to us directly.Warm regards,Bluebay Family

Estimado Sr. Navarro,Gracias por compartir tu reseña con nosotros. Nos complace saber que disfrutaste del excelente servicio proporcionado por nuestro personal y que encontraste el espectáculo de fuego espectacular.Apreciamos mucho tus comentarios sobre la mejora de nuestras instalaciones y el deseo de tener más actividades durante el día. Tomamos en serio todas las sugerencias de los huéspedes mientras seguimos esforzándonos continuamente por mejorar la experiencia de nuestros huéspedes.Tomaremos en consideración tus comentarios y trabajaremos para realizar las mejoras necesarias. Esperamos tener el placer de darte la bienvenida nuevamente pronto y brindarte una estancia aún mejor.Gracias nuevamente por elegirnos para tus vacaciones.Saludos cordiales,Familia Bluebay

Dear Lisa,Thank you for your review. We appreciate your feedback, both positive and constructive.We apologize for any inconvenience caused by our shortcomings in housekeeping, communication, and amenities such as poolside bar service and beach accessibility. Rest assured, we are taking steps to address these issues.We are pleased to hear that you enjoyed the friendly staff, variety of restaurants, beautiful pool area, nearby lagoon, and quality entertainment. Your satisfaction is important to us.Thank you for choosing to stay with us. We hope to welcome you back soon for an improved experience.Best regards,

Dear Giselle,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Vanessa,We are sincerely sorry to learn about your disappointment with your recent stay at Bluebay Grand Esmeralda. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We understand your concerns about the condition of our facilities and the lack of amenities, as well as the issues with the Wi-Fi service. Please accept our apologies for any inconvenience this may have caused you.We take guest satisfaction seriously, and we are committed to addressing these issues promptly. Rest assured, we will look into the matters you have raised and take appropriate action to ensure that future guests do not encounter similar problems.We truly appreciate your feedback, as it helps us identify areas where we can improve. If you would like to discuss your experience further or if there is anything else we can do to make things right, please do not hesitate to reach out to our management team.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Bluebay Family

Estimado Rafael,Lamentamos mucho saber que su experiencia en nuestra playa no cumplió con sus expectativas. Nos esforzamos por mantener nuestras áreas exteriores en las mejores condiciones posibles y tomamos en serio sus comentarios sobre la limpieza y el mantenimiento de la playa.Nos gustaría asegurarle que estamos trabajando activamente para abordar cualquier problema que haya experimentado y mejorar nuestra playa para futuros huéspedes. Apreciamos sinceramente sus comentarios, ya que nos ayudan a identificar áreas en las que podemos mejorar.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia excepcional en todas nuestras instalaciones.

Dear Behrouz,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Estimado Raymundo,Gracias por sus comentarios. Nos alegra saber que encontró a nuestro personal amable y nuestras instalaciones en buenas condiciones. Lamentamos los inconvenientes con las toallas y la calidad de la comida. Estamos trabajando para mejorar estos aspectos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.Atentamente,

Dear Brian,Thank you for sharing your feedback with us. We appreciate your suggestions for a swim-up bar, more pool seating, a better stage for shows, and more planned activities beyond the pool area.We hope you will visit us again and experience the positive changes we are making based on your valuable feedback.Best regards,

Dear Georgette,Thank you for sharing your feedback with us. We are pleased to hear that you found our property well-maintained and enjoyed the entertainment staff and kids' club. However, we apologize for any inconvenience you experienced with the dated rooms and bathroom odor. Your comments are important to us, and we will address these issues to ensure a more comfortable stay for our guests in the future. We are glad you appreciated our restaurant options and hope to welcome you back for a more enjoyable experience.Best regards,BlueBay Family

Estimado huésped,¡Gracias por tomarse el tiempo de dejarnos su comentario! Nos alegra mucho saber que disfrutó de su estancia con nuestro plan todo incluido. En BlueBay Grand Esmeralda, nos esforzamos por brindar a nuestros huéspedes una experiencia única y placentera, y nos complace saber que cumplimos con sus expectativas.Esperamos poder darle la bienvenida nuevamente en un futuro cercano para que continúe disfrutando de nuestras instalaciones y servicios.Familia Bluebay

Dear Stephanie,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that our hotel was a good fit for your budget and availability needs, and we appreciate your kind words about our staff.We apologize for any inconvenience caused by the older property and ongoing construction during your visit. We strive to maintain a high standard of cleanliness and comfort for our guests, and we regret that the beach area did not meet your expectations. We understand your frustration with the seaweed affecting the water quality, and we are actively working on solutions to address this issue.We also appreciate your feedback regarding the pool area and the challenges you faced in securing a seat. Your comments are valuable as we continue to improve our services and amenities.We're sorry to hear that the variety and temperature of the food did not meet your expectations. Your comments regarding the entertainment and nightlife options have been noted, and we will work to enhance these aspects of our resort experience.We regret any inconvenience you experienced with the water temperature in your room and have shared your feedback with our maintenance team for further investigation.Thank you for highlighting our family-friendly atmosphere, although we apologize for any shortcomings in the amenities for children. We value your feedback and will use it to improve the overall guest experience.We hope that despite these issues, you were still able to enjoy your stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly.Bluebay Family

Dear Sophie,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear MarkThank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay in building four, close to the beach and pool. We appreciate your comments regarding the chair availability, and we will share your feedback with our team to address this issue.We're glad to hear that you found the food and service to be good, although we apologize for any confusion you experienced at the buffet. Your feedback is valuable to us, and we will use it to improve our services.We're thrilled that you had an overall great experience and that you enjoyed the beautiful lagoon nearby. We hope to welcome you back for another fantastic stay in the future.Warm regards,

Dear Albert,Thank you for taking the time to share your feedback. We're thrilled to hear that Arianet provided excellent service during your stay. Your comments regarding the property and the hardworking staff are valuable to us. We're continuously working to address any issues and improve the overall guest experience. We appreciate your understanding regarding the seaweed on the beach, and rest assured, we're doing our best to manage this natural occurrence. Your suggestion about adding more beach loungers is noted, and we'll explore ways to enhance this aspect of our resort. We're grateful for your kind words about our dedicated staff, and we hope to welcome you back for an even better experience in the future.Sincerely,

Dear Sierra, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We will address the issues with the AC and golf cart service to ensure a better experience in the future. We hope to welcome you back for a more enjoyable stay.Sincerely,

Dear Shaunessi,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our resort and that we exceeded your expectations. It's wonderful to know that you appreciated the variety and quality of our food offerings, the cleanliness of our beaches, and the entertainment options available. We're also glad that you found our staff welcoming and understanding.We appreciate your recommendation and look forward to welcoming you back in the future.Warm regards

Estimado Sr. Jorge,Agradecemos sinceramente su visita a nuestro hotel y por tomarse el tiempo para dejarnos su comentario. Lamentamos que su experiencia no haya sido completamente satisfactoria debido a la política de cobro adicional por los cortes de carne premium.Entendemos su perspectiva y valoramos sus comentarios. Nos esforzamos por ofrecer experiencias gastronómicas excepcionales, y tomamos en cuenta su sugerencia sobre incluir los cortes como parte de la temática del todo incluido. Estamos constantemente revisando nuestras políticas para mejorar y brindar una experiencia aún mejor a nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y demostrarle los cambios que hemos implementado gracias a sus comentarios.Gracias por elegirnos y por compartir su experiencia.Saludos cordiales,

Dear Israel,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the great service provided by our staff and that you found the food options to your liking.We are, however, sorry to hear about the issues you experienced with the maintenance of your room. Your comfort is important to us, and we apologize for any inconvenience caused by the ceiling fan and the AC not cooling as expected. Please rest assured that we have taken note of your comments and will address these issues promptly to ensure that future guests do not encounter similar problems.We truly value your feedback as it helps us to improve our services. We hope that you will reconsider and give us another chance to exceed your expectations on your next visit to Cancun.Best regards,

Dear Lori, Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!"Kindly Bluebay Family

Dear Liam,Thank you for choosing our resort for your spring break getaway! We're thrilled to hear that you and your boyfriend had an enjoyable stay and found our staff and facilities to your liking.It's great to know that you appreciated our cleanliness efforts and the variety of activities available. We understand that dining reservations can be in high demand, and we appreciate your suggestion to book early.We're glad you enjoyed our room service, and while we aim to provide convenience, we'll certainly review our delivery charges to ensure they align with our guests' expectations.We're sorry to hear that the pricing for our spa services was disappointing. We'll take your feedback into consideration as we review our offerings to ensure they provide the best value for our guests.Your advice regarding transportation is valuable. We strive to provide safe and reliable transportation options for our guests and will continue to monitor and improve our services to prevent any inconvenience.Thank you again for your feedback, and we hope to welcome you back for another wonderful stay in the future!Bluebay Family

Dear Zuleima,Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Timothy,Thank you for your feedback regarding our property. We appreciate your insights. We're actively working on improvements and will consider your comments carefully. We hope to welcome you back in the future for an improved experience.Best regards,

Dear Brinda,Thank you for taking the time to share your detailed feedback about your recent stay at our resort. We're thrilled to hear that you found our staff amazing, helpful, and accommodating to your needs. We're also glad you enjoyed the pools and appreciated the cleanliness of the facilities.However, we apologize for the inconveniences you experienced with your room's air conditioning and the issues you encountered at the Italian a la carte restaurant. Your comments regarding the need for repairs and improvements in these areas have been duly noted, and we will work diligently to address them to ensure a more comfortable experience for our guests in the future.We appreciate your feedback about the food as well. While we're glad to hear that you enjoyed the Mexican and Italian a la carte dining, we will also take your comments into consideration to further enhance the quality and variety of our culinary offerings.Regarding the beach, we apologize if the water clarity did not meet your expectations. We will continue to monitor and maintain the cleanliness of our beach area to provide a pleasant experience for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Bluebay Grand Esmeralda

Dear Ms. Rachelly,Thank you for taking the time to rate your stay with us. We strive to provide exceptional experiences for all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of service we aim to deliver.Best regards,BlueBay Family

Dear Victor,We appreciate your feedback and are glad to hear that you found our staff and property satisfactory. We apologize for any inconvenience regarding the beach and the shortage of lounge chairs. We constantly strive to improve our services and facilities, and your comments will be taken into consideration as we work towards enhancing the overall experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future for an even better stay.Kind regards,

Dear Susan,Thank you for sharing your experience with us. We're thrilled to hear that you found our staff at Blue Bay Grand Esmeralda amazing and helpful, and that you appreciated the cleanliness of the rooms. Your feedback regarding maintenance issues in the rooms and the shortage of loungers on the beach is valuable to us, and we will address these concerns promptly to ensure a more enjoyable experience for our guests in the future. We're glad you enjoyed the well-kept grounds and hope to welcome you back for an even better stay soon.

Dear WaldemarWe sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear Mrs. Ashley,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Priti Kamlesh,We sincerely apologize for the shortcomings you experienced during your recent stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and offerings.We regret that our vegetarian food options did not meet your expectations. Providing diverse and satisfying dining choices for all our guests is important to us, and we will work diligently to enhance our vegetarian menu selections to offer a more enjoyable experience.Additionally, we apologize for any inconvenience caused by the separate reception area for Expedia bookings. Every guest is equally important to us, and we regret if you felt otherwise. Your concerns will be addressed with our management team to ensure that all guests receive the same level of service and attention.Regarding the beach safety concerns and the availability of poolside seating, we take the safety and comfort of our guests very seriously. We will investigate these issues promptly and take necessary measures to ensure a safe and enjoyable experience for all our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,

Dear Mrs. Sonida,We are deeply sorry to hear about your disappointing experience during your recent stay with us. Maintaining high standards of cleanliness and comfort is of utmost importance to us, and we sincerely apologize for falling short of your expectations.Your feedback regarding the cleanliness issues and unpleasant odor is concerning, and we will immediately investigate and address these matters with our housekeeping and maintenance teams to ensure such issues are rectified promptly.We appreciate your kind words about our friendly staff and the positive experience you had at the steakhouse. However, we regret that the overall dining experience did not meet your expectations. Your feedback regarding the food quality will be shared with our culinary team for improvement.We understand your frustration and regret any inconvenience this may have caused you. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.Sincerely,

Dear Mohammed,Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Mrs. Renee,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful, and that you appreciated the well-kept landscaping.However, we are truly sorry to hear about the challenges you experienced with your room during your stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused by the noise disturbance, leak in the bathroom ceiling, musty odor, and difficulty with the sliding door. Please rest assured that we take your comments seriously and will address these issues promptly with our maintenance team to ensure that they are resolved.We are glad to hear that you enjoyed your dining experience at our Italian restaurant. Your positive feedback on the food is greatly appreciated, and we will certainly share your compliments with our culinary team.Regarding the beach chairs, we apologize for any inconvenience you experienced in securing them. We understand the importance of providing comfortable and accessible amenities for our guests, and we will review our procedures to see how we can improve the availability of beach chairs for our guests in the future.Once again, we apologize for the shortcomings you experienced during your stay, and we hope that you will give us another opportunity to provide you with a better experience in the future.Warm regards,

Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel.We appreciate all feedback, whether positive or constructive, as it helps us improve the quality of our services. We regret to hear that you found our policies to be very strict during your stay.Please know that we strive to maintain a balance between ensuring the comfort and safety of all our guests while providing a pleasant and enjoyable experience. However, we understand that our policies may not always align with every guest's expectations.Your comments have been duly noted, and we will review our policies to see if there are areas where we can provide more flexibility without compromising the overall experience for our guests.We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.If you have any further feedback or concerns you would like to share, please feel free to contact us directly. Your satisfaction is our priority.Warm regards,

Dear Maria Vincenza,Thank you for your review of Blue Bay. We're glad to hear that you enjoyed your overall experience at our resort. Our trolley service is indeed convenient for guests who prefer not to walk. It's great to know that you found our buffet restaurant to offer good food options and enjoyed the vendor markets on Tuesdays. We're also pleased that you appreciated the fun music by the pools and our abundance of towels.We apologize for any inconvenience regarding the beach conditions. We understand that excessive seaweed can detract from the swimming experience. However, we're glad to hear that you found an alternative beach nearby with better water quality.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

Dear Chynell,Thank you for sharing your experience with us. We apologize for the inconvenience you faced due to the lack of available beach and pool chairs during your stay. Regarding the issue with hot water in the shower, we apologize for any discomfort you experienced. This is certainly not the standard we aim to uphold, and we will investigate and address this matter promptly to ensure it does not recur.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will consider giving us another chance to provide you with the exceptional experience that we aim to deliver to all our guests.If there's anything else we can do to make amends or assist you further, please do not hesitate to contact us directly.Best regards,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a lovely stay and that our staff were able to assist you with any questions you had. It's fantastic to know that you enjoyed the variety of food options available at our buffet and restaurants. We strive to create a welcoming environment where everything you need is within reach, and we're delighted that you found this to be the case during your visit. We look forward to welcoming you back for another enjoyable stay in the future!