BBQ/picnic Area

Reviews of Quality Inn North

2.5 out of 5
Quality Inn North
801 E Parham Road, Richmond, VA

Reviews

5.6
Rating 10 - Excellent. 117 out of 951 reviews" "
Rating 8 - Good. 194 out of 951 reviews" "
Rating 6 - Okay. 211 out of 951 reviews" "
Rating 4 - Poor. 195 out of 951 reviews" "
Rating 2 - Terrible. 234 out of 951 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and things were not repaired properly
Stayed 2 nights in Mar 2024
Response from Rikin Patel- Desk on 28 Mar 2024
Dear  Eric“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”thank youQuality inn North Richmond

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas rotas ,las Sábanas rotas huele mal los pasillos . Todo muy mal en jeneral
Stayed 2 nights in Mar 2024
Response from quality inn north on 25 Mar 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

2/10 Terrible

Megan

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Dirty, sketchy, dog friendly though and close to locations.
Stayed 2 nights in Mar 2024
Response from quality inn north on 25 Mar 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

2/10 Terrible

Shauntelle

Disliked: Cleanliness, staff & service
They could have put a better blanket on the bed instead of a blanket with cigarette holes in it
Stayed 1 night in Mar 2024
Response from quality inn north on 25 Mar 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

4/10 Poor

Tyra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from quality inn north on 25 Mar 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

10/10 Excellent

Danya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Quality inn North Richmond on 21 Mar 2024
Dear Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.thank you

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down property. Cigarette burns on bedspreads and sheets. Bathtub was missing about 50 percent of glazing. Mattress was old and sagged. Too expensive for the quality.
Stayed 1 night in Mar 2024
Response from Quality inn North Richmond on 21 Mar 2024
Dear  Nancy“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”Thank you

4/10 Poor

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Puppy whimpering next door finally abated... The non- smoking double bed room smelled horribly, no handle on faucet, no access to light near door - found bed lamp. No rooms avail to switch. Brutal. Please help to prorate my fees accordingly.
Stayed 1 night in Mar 2024
Response from Rikin Patel- Desk on 18 Mar 2024
Dear Marc“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”thank you Quality inn North

10/10 Excellent

Frank

Liked: Cleanliness, amenities
The beds were very comfortable and the sheets and pillows perfect. The room was clean and very relaxing. Breakfast was good 👍
Stayed 1 night in Mar 2024
Response from Rikin Patel- Desk on 17 Mar 2024
Dear FrankYour satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Thank youQuality inn North

10/10 Excellent

Baiming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and service.
Stayed 1 night in Mar 2024
Response from Rikin Patel on 15 Mar 2024
Dear BaimingYour satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Quality inn North

2/10 Terrible

Meg

Stayed 1 night in Mar 2024
Response from Rikin Patel on 26 Mar 2024
Dear MegWe’re so glad you discovered us, too! We strive to maintain a stylish and unpretentious atmosphere here and we are happy you enjoy visits with us. We’ll see you soon!thank you quality inn north

6/10 Okay

Cassey

Travelled with family and small children, Travelled with group
Liked: Staff & service
This is exactly what you’d expect at this price. The room was very clean, the bathroom was just pretty outdated. It does look like they’re working pretty hard on updates though. I will say, I wish it was a non smoking hotel, because even though our room had no smoke odor, the hallways were very strong… and not of tobacco smoke. We didn’t have any issues with noises or people keeping us up. We had no plan on using the shower (they really needed to be updated) but my daughter ended up needing to get in. There was no hot water, just a tad warm. The managers were made aware, and I did see someone in the halls later asking if we had hot water back, so I think they were fixing it. I would say overall if I needed a cheaper hotel in the area again I wouldn’t have an issue staying here.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on 26 Feb 2024
Dear Cassey“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was friendly but the property was disgusting. Every room smelled like smoke. Sheets were dirty and had burn holes in them. Disabled and broken security cameras. So bad we didn’t even spend the night.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on 22 Feb 2024
Dear  Heather“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Samuel

Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on 22 Feb 2024
Dear  Samuel“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Monica

Stayed 3 nights in Feb 2024
Response from Quality inn North Richmond on 21 Mar 2024
Dear Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrade lobby and room the bathtub needs updating but I think they are working on it great bed great stay
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on 16 Feb 2024
thank you for taking the time to write a review. Your feedback is greatly appreciated, and it means a lot to us.

6/10 Okay

Abinayasuja

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bathroom is very old not good. Picture is not matching the real look. Money is not worth. For a 4 person stay only 2 towels are kept.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on 16 Feb 2024
“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

2/10 Terrible

Monica

Stayed 2 nights in Jan 2024
Response from Quality inn North Richmond on 21 Mar 2024
Dear  Monica“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on 16 Feb 2024
Dear MonicaThank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

6/10 Okay

Monica

Disliked: Amenities, property conditions & facilities
The doors to the building need to have some kind of alarm go off up front when they have been propped open with something and it's a lot of riff raft in the building
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on 16 Feb 2024
dear Monica We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

holly L

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ancient hvac unit cycled on and off at very loud sometimes screeching decibels so had to decide to have a Very cold room in order to sleep. Some old cars with flat tires and broken out windows seem to be permanently parked in the lot. Tub wasn’t clean nor behind the window curtain there was an old water bottle and hadn’t been vacuumed in long time.
Stayed 2 nights in Jan 2024
Response from Quality inn North Richmond on 16 Feb 2024
Dear hollyWe always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”Thank you

6/10 Okay

Pravin

Travelled with family
They can improve the general condition of the room.
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on 16 Feb 2024
We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention.

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Stayed 1 night in Dec 2023
Response from Quality inn North Richmond on 16 Feb 2024
Dear Guillermo“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

8/10 Good

Monica

Stayed 5 nights in Dec 2023

2/10 Terrible

Angel

Stayed 7 nights in Dec 2023

8/10 Good

Malia

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Keith

Business traveller
Disliked: Staff & service
No housekeeping in a four night stay.
Stayed 4 nights in Dec 2023

6/10 Okay

Josh

Liked: Room comfort
Disliked: Property conditions & facilities
Place was kinda trashy. Saw a roach. One good thing was the beds were very comfortable with good pillows. Still haven't been refunded my 50$ that they held
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Alexis

Stayed 1 night in Nov 2023

6/10 Okay

Alex

Business traveller
It was ok for the price range
Stayed 1 night in Nov 2023

2/10 Terrible

Juefeng

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and dirty
Stayed 1 night in Nov 2023

8/10 Good

Eder

Stayed 4 nights in Nov 2023

4/10 Poor

Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities
The fire detection device was not on the wall. It was missing! The room still had the TV on when I arrived, assuming someone was there. Clothes were left behind. Front desk told me to come the next morning for another room. But the room he gave me wasn't ready! So finally I was sent to the third room! It was better. These hotels need to be renovated completely! For the amount of money, it wasn't worth it!
Stayed 2 nights in Nov 2023

4/10 Poor

Maria-Fernanda

Stayed 1 night in Nov 2023

10/10 Excellent

Franklin

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco sucia la habitación y ruido en la madrugada carro con música a al volumen
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Liked: Amenities
perfect
Stayed 1 night in Nov 2023

6/10 Okay

Lawrence

Stayed 1 night in Nov 2023

6/10 Okay

Lilibeth

Stayed 1 night in Nov 2023

2/10 Terrible

Clarence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartless People !
I did not get to stay the night I paid for because I was down to my last bit of money and didn’t have the 50$ deposit that y’all ask for at check in that IS NOT STATED ON ANYTHING UPON BOOKING ROOM! The money was not refundable through website I told y’all that y’all had to cancel from your end so I could get my money bad and y’all refused . I am disabled and had to sleep in my car because y’all couldn’t work with me . This is ridiculous and that I paid 74$ for a room to stay empty all night while I froze in my car as my car was on E.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice. The staff was very friendly and courteous. I truly enjoyed my stay.
Stayed 1 night in Nov 2023

2/10 Terrible

LC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was very unacceptable. Cleaning appears to not be a priority here, walls are extremely thin, loud music blasting in the parking lot both nights I was there, vending machines not stocked, trash cans overflowing, and overall it felt unsafe.
Stayed 2 nights in Nov 2023

2/10 Terrible

WIlliam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 night stay. We checked into a dirty room, crumbs on the bed, hairs on the bed, spots on the floor. Fogured we'd only need the room for 2 nights - so we sucked it up. Went out early and came back the 2nd day around 9:00pm to find our key didn't open the room door, just the exterior to the building. Hunted for and finally found the on duty staff roaming the halls. Told him what room we were and he opened the door, no ID check. We walked in to find a flood from the room above. Went back to the front desk, complained at length, had staff walk to our room to inspect it and was then accused of causing the flood. Ultimately we got a new room, upstairs. Upstairs room was cleaner but was clearly not cleaned - open bottle of beer socks, and an exfoliating sponge were left behind. Beyond this, the halls smelled of tobacco, weed, and mold. The motel also seemed to have people living there. One offered my son (12) cigarettes and another had a cup out in the hall for donations. Terrible experience, avoid at all costs.
Stayed 2 nights in Nov 2023

4/10 Poor

Walter

Disliked: Cleanliness, property conditions & facilities
Broken clock, phone, tv remote. Stained sheets and duvet cover. Tiles stained in tub. Toilet flush hard , water not hot
Stayed 1 night in Nov 2023

10/10 Excellent

karla

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager goes beyond amazing customer service
Stayed 2 nights in Nov 2023

2/10 Terrible

Kay

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gregg

Stayed 1 night in Oct 2023

2/10 Terrible

Shelton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't clean and there was a roach on the wall in my room. The lock on the balcony sliding class door was broken were I felt unsafe. I took pictures for proof. I arrived around 2 to 3 a.m., prepaid for two nights, but I checked out later that morning when Management arrived to complain about the problems I've experienced. I will be requesting a refund.
Stayed 2 nights in Oct 2023

4/10 Poor

Katie

Stayed 1 night in Oct 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They kindly opened breakfast before 7 am so we could get to our Cross Country meet sooner.