Front of property

Reviews of Reykjavik Natura - Berjaya Iceland Hotels

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1013 reviews" "
Rating 8 - Good. 365 out of 1013 reviews" "
Rating 6 - Okay. 85 out of 1013 reviews" "
Rating 4 - Poor. 38 out of 1013 reviews" "
Rating 2 - Terrible. 24 out of 1013 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 STARS
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your kind feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A really nice hotel. A bit of a walk to get into the city. Pleasant helpful staff. The breakfast was great. Pity that you had to pay extra for pool and spa facility, so didn't use it. Room was clean and spacious.
Stayed 5 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
We appreciate for taking your time to give us a feedback. We are glad you enjoyed your stay. Hopefully, to welcome you again in the future!

10/10 Excellent

Nammin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with good room condition. The room size was okay for three members including a boy. It would be nice if Spa operates till evening.
Stayed 1 night in Mar 2024
Response from Emil on 23 Mar 2024
Thank you for choosing our hotel and taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here. The upgrade rooms we got were so comfortable and peaceful. This is a nice and convenient hotel. Staff at front desk so friendly and helpful.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Talitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice. My only complaint is that the bed wasn’t very comfortable but everything else was good 😊
Stayed 7 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you so much for sharing your experience with us. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

10/10 Excellent

Adam

Stayed 2 nights in Mar 2024
Response from Agne on 22 Mar 2024
Thank you for choosing our hotel, and for taking the time to submit a review!

8/10 Good

Mary

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The restaurant and spa were really wonderful, and water pressure and temperature adjustment was top notch, but there was a blood stain on the fitted sheet when we arrived!! that’s not just dirty, it’s a health hazard!!! (They did fix it right away when we went down to tell them about it, but that was another problem! The front desk never answered even though we called multiple times! They never answered calls from our room the entire 3 days and nights we were there!! The staff was helpful & accommodating every time we went the desk, but come-on! -There were multiple spots of damage to wood-work in the room.
Stayed 3 nights in Mar 2024
Response from Front Office on 21 Mar 2024
Dear Mary,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 6 nights in Feb 2024
Response from Front Desk on 13 Mar 2024
Thanks so much for taking the time to share your positive comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

10/10 Excellent

Melanie

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Front Desk on 4 Mar 2024
Thank you for the perfect score!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel with clean comfortable rooms and a nice bar and restaurant area. Staff friendly and helpful. Close to Perlan and walking distance (a 20 min walk) to the Cathedral and the city centre. Close to a thermal beach and also a short drive to Sky Lagoon. We had a car so free parking was a bonus. Free wifi also worked well in all areas. Would stay here again without hesitation.
Stayed 3 nights in Feb 2024
Response from Front Office on 3 Mar 2024
Dear Paul,Thank you for your kind words!Were thrilled to hear that your stay was great. We wish to welcome you back in the future.Best regards,

6/10 Okay

Emily

Travelled with partner
Disliked: Amenities
Check in was easy. Staff was nice. Rooms were a bit small. Bathroom shower was dirty. $30 USD/person breakfast was alright.
Stayed 2 nights in Feb 2024
Response from Front Office. on 3 Mar 2024
Dear Emily,Thank you for the review.I am happy that your stay was alright and I have shared the feedback with our team to look into.I hope we have a chance to welcome you back in the future.

10/10 Excellent

Lessly

Stayed 4 nights in Feb 2024
Response from Agne on 22 Mar 2024
Thank you for choosing our hotel, and for taking the time to submit a review!

10/10 Excellent

Kevin Michael, Green Cove Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Agne on 26 Feb 2024
Thank you for giving us a perfect rating

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and amazing spa!!
Stayed 3 nights in Feb 2024
Response from Agne on 26 Feb 2024
Thank you for choosing our hotel, and for taking the time to write a review.Thanks for placing your trust in us and your willingness to share.We hope to see you again soon!

10/10 Excellent

Ana Lungu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice property, however dining and breakfast price vs food is a little bit exaggerated
Stayed 4 nights in Jan 2024
Response from Agne on 26 Feb 2024
Thank you for choosing our hotel, and for taking the time to leave a review! We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 Excellent

Billy

Stayed 1 night in Jan 2024
Response from Agne on 26 Feb 2024
Thank you for choosing our hotel, and for taking the time to write a review

6/10 Okay

Rosemarie

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Front Desk on 3 Mar 2024
Dear Rosemarie,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. If there is anything we can do for you, please do not hesitate to contact us directly!Kind regards,Front Desk Staff

10/10 Excellent

Sacha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the geothermal swimming pool and can walk to Reykjavik if you wish
Stayed 2 nights in Jan 2024
Response from Agne on 26 Feb 2024
Thank you for leaving us such a wonderful review.

10/10 Excellent

Hector Raul, Corozal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. We liked the hotel and al the facility. The only comment is related to the breakfast price. We saw a price at the moment of the reservation thru Expedia, but they did not gave us that price at the momento of the check in and I mentioned I was Expedia VIP Gold. The price of the breakfast was doubled.
Stayed 9 nights in Dec 2023
Response from Agne on 26 Feb 2024
Thanks for taking the time to share your feedback with us.We are sorry if our service left something to be desired. We hope to make your next stay perfect!

10/10 Excellent

Luciana Valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Agne on 26 Feb 2024
Thank you for leaving us such a wonderful review.

8/10 Good

Nkiruka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff were very helpful
Stayed 4 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Nkiruka,Thank you for the great rating, and such a lovely review.Best regards,Reykjavik Natura Reception

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Eleanor,Thank you for the great rating.Best regards,Reykjavik Natura Reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Blanco on 4 Jan 2024
Dear guest,Thank you for the great rating.Best regards,Reykjavik Natura Reception

6/10 Okay

Anil

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from blanco on 4 Jan 2024
Dear Anil,Thank you for the review, hope you stay with us again in the future so we can add the extra four stars on top of those six.Best regards,Reykjavik Natura Reception

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Julia,Thank you for the great rating.Best regards,Reykjavik Natura Reception

10/10 Excellent

Azadwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: within walking distance to observatory. Dislike: Could not get in to eat at the restaurant. It was booked for Christmas Dinner and brunch. Nothing else in the area within walking distance.
Stayed 2 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Azadwinder,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Best regardsReykjavik Natura Reception

10/10 Excellent

Emilee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Emilee,Thank you for the great rating.Best regards,Reykjavik Natura Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Iceland’s capital.
King Suite was wonderful. The spa was very enjoyable. Staff were very friendly. Bartender was a professional! Great stay.
Stayed 1 night in Dec 2023
Response from Blanco on 4 Jan 2024
Dear writer of such a wonderful review,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Best regards,Reykjavik Natura Reception

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location if you have a car, although a bit. The spa was very nice.
Stayed 3 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Liam,Thank you for your kind review.Best regards,Reykjavik Natura Reception

10/10 Excellent

michael bernard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to learn that there was a fee to use the pool and hot tub. Not mentioned in the listing. The city offers free community pools, sauna and hot tubs, which I used. As you can imagine not what I had planned when I booked
Stayed 6 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Michael,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Best regards,Reykjavik Natura Reception

10/10 Excellent

Arisbel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The location is perfect because it’s close to downtown and offers free parking. Quiet area, nice rooms, great staff and attention. Thank you
Stayed 2 nights in Dec 2023
Response from Blanco on 4 Jan 2024
Dear Arisbel,Thank you kindly for your review, we appreciate it.best regards,Reykjavik Natura Reception

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Dec 2023
Response from Blanco on 4 Jan 2024
dear Jan,Thank you for the nice comment :)Best regards,Reykjavik Natura Reception

10/10 Excellent

Rikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options!
Stayed 2 nights in Nov 2023
Response from Karitas on 29 Nov 2023
Thank you for your review, we value your opinion when it comes to our hotel. I am so glad that you enjoyed our restaurant's breakfast options and hope to welcome you back to our hotel soon! Thank you for choosing Reykjavik Natura Hotel.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean and the staff was nice.
Stayed 1 night in Nov 2023
Response from Bets regards, Agne on 17 Nov 2023
Thank you for your kind words. We appreciate your feedback and hope we can welcome you again in the future!

6/10 Okay

praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Best regards, Agne on 12 Nov 2023
Thank you for the feedback!

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We picked this hotel because we thought it had a hot tub to go in at night… it had a hot tub but was extra, it was part of the spa and it closed at 6!! I would have been willing to pay for a relaxing night In a hot tub but it wasn’t an option. We were disappointed in the stay. The dinner was all you can eat but cost about $64 per person. Food was disappointing, sushi was dry, pasta was basic, pork was hard and overcooked, nothing stood up to be good. Place was beautiful but knowing what I know now, I’d look elsewhere.
Stayed 2 nights in Oct 2023
Response from Emie on 13 Nov 2023
Thank you for your feedback. We are sorry that our services and amenities did not meet your expectations. We have always pride ourselves on excellent service and this review have opened our opportunity to get better in the future. We will discuss your feedback with the team to ensure that all necessary information about your booking is provided ahead of time to avoid surprises on your arrival. We will also make sure that our restaurant would know how you feel about the food. We really hope that this will not deter you from visiting us soon.

8/10 Good

Daniel, TACOMA

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 5 nights in Oct 2023
Response from Best regards, Agne on 9 Nov 2023
Thank you for your feedback!

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Blanco on 6 Nov 2023
Dear Adrian,Thank you for your 10/10 rating, we really appreciate it.Best regardsKristofer E. BlancoReykjavik Natura Reception

6/10 Okay

Jolanta Agata, Coatbridge

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Karitas on 29 Nov 2023
Hi Jolanta, thank you for your review. We at Reykjavik Natura Hotel value your opinion! Thank you for choosing to stay at our hotel!

8/10 Good

Mark, Oxford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good and clean hotel of mid market standing.
Stayed 2 nights in Oct 2023
Response from Blanco on 6 Nov 2023
Dear Mark,Thank you for your kind words and the 4/5 rating!Best regards,Kristofer E. BlancoReykjavik Natura Reception

4/10 Poor

Elkhanan Alex

Disliked: Amenities, property conditions & facilities
Room was not fully and properly cleaned the first night, my accommodations were outdated , other rooms looked to be more renovated, bathroom had much damage to it, walls had a lot of scrapes and scratches. the gym equipment was broken. Spa was closed morning hours Monday - Friday and only opened at noon. Front desk staff was nice and polite.
Stayed 3 nights in Oct 2023
Response from Emie on 30 Oct 2023
Dear Elkhanan Alex,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Best regards,Hotel Natura

10/10 Excellent

Trisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great hotel. Comfy beds and a nice room. Wish you didn’t have to pay for the pool in the spa.
Stayed 3 nights in Oct 2023
Response from Best regards, Agne on 31 Oct 2023
Thank you for the feedback of your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wise choice
The room was so spacious and comfortable!! The service was always thoughtful and welcoming. This was a really wise choice!
Stayed 1 night in Oct 2023
Response from sofia on 23 Oct 2023
Dear Rebecca!Thank you for your positive feedback!Best regards,Front desk team

10/10 Excellent

Nihad Jaafar, Alexandria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Good people, clean place. Beautiful country
Stayed 5 nights in Oct 2023
Response from Blanco on 18 Oct 2023
Dear Nihad,Thank you for your wonderful review about our establishment.We cant wait too see you back here in Iceland.Best regards, Kristofer E. BlancoReykjavik Natura Reception

10/10 Excellent

Alysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant from check in to check out. Daouda went above and beyond to look for my electronics that were left in the night stand. telling me that not only is the front desk staff willing to go the extra mile but their housekeeping staff is incredibly trust worthy. So grateful to everyone at Natura!!!
Stayed 1 night in Oct 2023
Response from Blanco on 17 Oct 2023
Dear Alysia,Thank you so much for your kind words, I will most definitely get this message to Daouda. Best regards,Kristofer E. BlancoReykjavik Natura Reception

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 5 nights in Oct 2023
Response from Best regards, Agne on 15 Oct 2023
Thank you for your the feedback. We hope to welcome you again in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Staff was helpful, plenty of EV chargers, and quiet.
Stayed 2 nights in Oct 2023
Response from Bets regards, Agne on 30 Oct 2023
Thank you for your kind response to our staff. I hope your stay was pleasant and we hope to welcome you back next time in the future for another incredible stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing
Stayed 6 nights in Sep 2023
Response from Best regards, Agne on 15 Oct 2023
We appreciate for taking your time to leave a great feedback for our staff. We all are grateful for guests like you. We hope we could welcome you again in the future!

6/10 Okay

Wilson

Stayed 3 nights in Sep 2023
Response from Best regards, Agne on 15 Oct 2023
Thank you for taking the time to leave a rate for our hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining was the best feature of this hotel. The dinner was a buffet and was expensive, but it was amazing. The hotel borders airport that isn’t very busy and there were no jets. I didn’t hear any airport noise but it was fun to watch a few planes takeoff and land.
Stayed 2 nights in Sep 2023
Response from Best regards, Agne on 22 Sep 2023
Thank you for your positive feedback and heartfelt endorsement! We’re glad you loved the unique experience we provided at the restaurant and hotel. We're happy that you're happy, and we're looking forward to your next visit.