Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews of Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 3035 out of 6359 reviews" "
Rating 8 - Good. 1448 out of 6359 reviews" "
Rating 6 - Okay. 778 out of 6359 reviews" "
Rating 4 - Poor. 567 out of 6359 reviews" "
Rating 2 - Terrible. 531 out of 6359 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lizeth

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They overcharged me and I reserved 2 queen beds and only got 1 bed.
Stayed 1 night in Mar 2024
Response from GSR on 28 Mar 2024
Thank you for your feedback. We apologize that Expedia did not disclose the resort fee that is due upon arrival. We will work on doing better for the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated room was nice. Clean. Pretty quiet.
Stayed 1 night in Mar 2024
Response from GSR on 28 Mar 2024
Thank you for your feedback. We're glad that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on all
Stayed 3 nights in Mar 2024
Response from GSR on 28 Mar 2024
Thank you for your feedback. We're happy that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice, large and clean, very comfortable beds. Friendly staff and great price. Only negative was heavy cigarette smell in casino. Guess that comes with the territory.
Stayed 3 nights in Mar 2024
Response from GSR on 28 Mar 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Blaise, Fountain Valley

Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were helpful, courteous and great.
Stayed 1 night in Mar 2024
Response from GSR on 27 Mar 2024
Thank you for your review! We're glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Ciarra

Travelled with family and small children
Very nice clean lodgings. Disappointed about many of the amenities not open or taken up by “league”. Pay a resort fee but has limited access. Overall enjoyed our time.
Stayed 1 night in Mar 2024
Response from GSR on 26 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay. We will also take your comments regarding the amenities as great feedback to do better.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 26 Mar 2024
Thank you for the glowing review! We're glad you had a wonderful stay.

8/10 Good

Phil

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and casino. Had a great time with friends and family.
Stayed 1 night in Jan 2024
Response from GSR on 25 Mar 2024
Thank you for your feedback. We look forward to hosting you again in the future.

8/10 Good

Cesar

Servicio
Stayed 1 night in Mar 2024
Response from GSR on 26 Mar 2024
We're so glad you had a good experience! Thank you for your positive feedback.

6/10 Okay

Mary Liza

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first rooms were terrible. One of the room smelled like Marijuana that made my mother nauseous and the second room was dirty. The linens werent change with hairs on them. The 3 rd room that they gave us has a comforter with blood stained😕
Stayed 2 nights in Mar 2024
Response from GSR on 26 Mar 2024
We apologize for any inconvenience. Your feedback is appreciated

6/10 Okay

Amber

Travelled with partner
Upon check in at 4:15 we were told there were no clean rooms and we had to wait until one was ready. They put a “rush” in to clean our “upgraded room” (we received an upgrade due to the wait) and we would receive a text message when our room was clean. Nobody offered to check our bags while we waited. After waiting 2 hours we called the front desk to inquire and were informed our room was indeed ready and they were sorry we did not receive a text. We returned to the front desk to get our keys and had to wait again while our clerk spoke with management. Once we finally got in our room, it was the exact same room we booked. Not an upgrade. The rook itself was okay. Lots of scratches and scuffs on the furniture. Mold growing on the ceiling in the corner of the shower and hair stuck to the back wall of the mini fridge. The “smart” elevators are terrible and there are long waits for your correct one.
Stayed 1 night in Mar 2024
Response from GSR on 25 Mar 2024
We apologize for the inconvenience. Your feedback will help us improve.

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall for our first stay here the room was bad our lamps were missing bulbs some had broken bulbs and our electrical outlets were missing covers we went to the front desk they would only offer to change our room the next morning but nothing else was offered. The new room was much better we still found a few issues in the new room but everything was usable. We were on a family trip i expected more from the arcade. Not too many games that interest my children. Overall i would book again but for a adult stay instead of a family stay. My children were bord on this trip.
Stayed 2 nights in Mar 2024
Response from GSR on 25 Mar 2024
Appreciate your insights. We'll use them to enhance the guest experience.

4/10 Poor

Jeff

Stayed 2 nights in Mar 2024
Response from GSR on 26 Mar 2024
We apologize for any inconvenience. Your feedback is appreciated.

10/10 Excellent

Robb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maids bounding on my door before checkout, no due not disturb door hanger available cabinet to refridgerator would not close cost of an extended checkout was to high based on the cost of the room ground transportation was on time and reliable Mex food at no Mas was just fair. 1.5 hour wait at the cafe was not cool
Stayed 2 nights in Mar 2024
Response from GSR on 25 Mar 2024
Thank you for your input. We'll continue to refine our offerings.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay can’t wait to go back
Stayed 2 nights in Mar 2024
Response from GSR on 25 Mar 2024
Thank you for the stellar review! We're so pleased you enjoyed your time with us.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Cigarette smoke Down stairs is hard to take. This place is grossly over b priced.
Stayed 2 nights in Mar 2024
Response from GSR on 25 Mar 2024
Thank you for your feedback. We will address these concerns and hope that you will choose to come back.

10/10 Excellent

Barry Mr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and lots of dining and bar options. The main showroom was comfortable and had great sound. This was one of the nicest casino resorts we have ever stayed in.
Stayed 1 night in Mar 2024
Response from GSR on 24 Mar 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Marlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible to all ammenities.
Stayed 1 night in Mar 2024
Response from GSR on 24 Mar 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
We liked our room it was clean and felt new But couldn’t control the AC and the room ran hot
Stayed 1 night in Mar 2024
Response from GSR on 24 Mar 2024
Thank you for your feedback!

8/10 Good

Rachael, Kalama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 24 Mar 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 24 Mar 2024
Thank you for your feedback!

10/10 Excellent

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from GSR on 22 Mar 2024
Thank you for your feedback. We look forward to hosting you again in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 22 Mar 2024
Thank you for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

LeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was conveniently located off the interstate. Very comfortable room. Izaya was very helpful and friendly at check in. Very visible security. Wasn’t sure if that meant we should be worried but they were great. Will definitely stay here again if we make it back to Reno.
Stayed 1 night in Mar 2024
Response from GSR on 21 Mar 2024
We're delighted you had a fantastic experience! We will make sure to pass Izaya get's recognized.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Noice
Stayed 2 nights in Jan 2024
Response from GSR on 22 Mar 2024
Thank you for your response. We look forward to hosting you again in the future.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, very clean and comfortable.
Stayed 1 night in Mar 2024
Response from GSR on 21 Mar 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.

6/10 Okay

Colburn

Expedia booking price was inaccurate according to resort. Will use other booking sites next time.
Stayed 1 night in Mar 2024
Response from GSR on 22 Mar 2024
Thank you for your feedback. If you have any feedback regarding your stay, we would love to hear it.

6/10 Okay

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
I have never slept on a worse bed. If you back issues or need a firm bed, I highly suggest staying somewhere else. Otherwise, was a good stay.
Stayed 1 night in Mar 2024
Response from GSR on 21 Mar 2024
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.

2/10 Terrible

tina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GSR on 21 Mar 2024
We appreciate your feedback. If you have any further information on areas of concern, please let us know so we can work on these areas.

4/10 Poor

JOSEMARIA

Disliked: Cleanliness, staff & service, amenities
Expected more from a hotel like this. No hotel slippers. No laundry bags. No lotion, toiletries. 😳
Stayed 3 nights in Mar 2024
Response from GSR on 20 Mar 2024
Thanks for your feedback. We'll use it to ensure a better experience next time.

10/10 Excellent

Lauren

Stayed 1 night in Mar 2024
Response from GSR on 20 Mar 2024
We're thrilled you had a wonderful stay! Thanks for the 5-star rating.

10/10 Excellent

Sindy

Stayed 1 night in Mar 2024
Response from GSR on 20 Mar 2024
We're thrilled you had a great experience! Thanks for the wonderful review.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at this beautiful resort! It has everything you need right there! 😊
Stayed 2 nights in Mar 2024
Response from GSR on 20 Mar 2024
We're thrilled you had a great experience! Thanks for the wonderful review.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from GSR on 20 Mar 2024
So happy you enjoyed your stay! Looking forward to seeing you again.

10/10 Excellent

Zlatka

Travelled with partner
Liked: Amenities
I liked the casino pool area and the bowling alley
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Liked: Amenities
Clean room and had a good.
Stayed 2 nights in Mar 2024
Response from GSR on 18 Mar 2024
We are happy to hear that you enjoyed your visit. Thank you for your feedback

4/10 Poor

Susan

There was a water leak in our room, it ruined my boots. When I called the front desk they just passed me off to someone else, then they did the same thing. Everything was completely overpriced. And our room still smelled like smoke, even being a non-smoking room.
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your feedback. We are sorry to hear that you experienced this issue and will make sure this is given to the appropriate management team for review.

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 20 Mar 2024
Thank you for your kind review! We look forward to hosting you again

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your feedback, we are happy to see that you enjoyed your visit. Come back and see us again soon.

10/10 Excellent

Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful, and friendly staff.
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your wonderful feedback. We are happy to see that you enjoyed your visit.

2/10 Terrible

Blake

Long line for check in the entire evening. Atlantis is much quicker.
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
We are sorry to hear that you experienced this issue. We will make sure the appropriate team is aware of your concern.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice except very expensive for eating and drinking
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

6/10 Okay

Chris, Elko

Travelled with partner
Liked: Staff & service
It’s time for GSR to update their rooms again. They’ve been partied in and broken fixtures need replaced. Overall it was a safe convenient stay but the rooms need some TLC.
Stayed 1 night in Mar 2024
Response from GSR on 18 Mar 2024
Thank you for your feedback. We will make sure your concerns are passed on to the necessary management teams.

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSR on 18 Mar 2024
We appreciate your feedback and are happy to see that you had a Grand visit.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible check in staff. snide and unhelpful. The manager resolved the issue but the women were rude.
Stayed 1 night in Mar 2024
Response from GSR on 15 Mar 2024
We're sorry to hear that your experience with the front desk was not good. We have let management know and we hope that we will see you again in the future.

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lily at reception desk was in a bad mood. The checkin experience was worse than a motel. The facilities are great with many options for dinning and entertainment. It would have been a nice stay if it wasn't for the checkin experience.
Stayed 1 night in Mar 2024
Response from GSR on 15 Mar 2024
I'm sorry to hear your check-in was a bad experience. Thank you for letting us know. We're happy that you enjoyed the rest of your stay.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in (after 4) and were told our room wasn't ready. We booked a king. Then we were asked if two queens would work. Umm... no! Then, all of a sudden it was there. That seemed shady to us. They were working on the fire alarms. A whole bunch of knocking sounds for two back-to-back mornings culminating in the loudest voice/alarm yelling this is a drill. Then we had no water for a shower. We spoke to the front desk where the lady was very blaise and basically patted us on the head. Casino/hotel on outskirts of town - right next to freeway. Listened to the hum of it all night. Mattress was very thin and saggy. Would not recommend nor stay there again.
Stayed 2 nights in Mar 2024
Response from GSR on 13 Mar 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future. Thank you for your feedback.

10/10 Excellent

Khai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on 13 Mar 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.