The lady at the front desk was very nice and helpful. She had a big smile when I came in and helped me and great customer service skills. The room, on the other hand, was okay. I took off bed sheets and pillow cases and noticed quite a bit of stains and there were a number of stains on different wash cloths and towels. The furniture looked cheap and they crowded the room. The room was cheap, so you basically end up feeling like you are getting what you paid for. Although I appreciated the cost and the lady's customer service, I think they should take time to update the room.