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Reviews of La Quinta Inn & Suites by Wyndham Raleigh Crabtree

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 212 out of 1003 reviews" "
Rating 8 - Good. 173 out of 1003 reviews" "
Rating 6 - Okay. 170 out of 1003 reviews" "
Rating 4 - Poor. 180 out of 1003 reviews" "
Rating 2 - Terrible. 268 out of 1003 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Shannel

Travelled with family
Friendly morning staff unfriendly night staff Smoked out Easy parking The amount for room rate isn’t adding up to the quality of the building, it’s basically rated for the location Dog friendly
Stayed 1 night in Mar 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 18 Mar 2024
Hi Sharon!Thank you for letting us know that your recent stay did not live up to your standards. Your feedback is very important to us, and we're sorry for any trouble this caused you. We're dedicated to fixing the problems you brought up so that future guests have a better time. We care about your comfort and happiness more than anything else, and we hope to earn your trust again and have you back for a better stay in the future. Thanks for letting us know about your worries.

2/10 Terrible

Samuel

My room had roaches
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Samuel,We are sorry to hear about your experience and take all feedback seriously. Our team works diligently to maintain high cleanliness standards. Feel free to reach out to discuss your stay further with our management team.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 12 Mar 2024
Hello Jacqueline,We are thrilled to hear that you had a fantastic experience during your stay! We look forward to welcoming you back soon for another wonderful stay with us.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jacqueline,We are glad to hear that you had an excellent stay with us! We hope to welcome you back soon for another exceptional experience.

2/10 Terrible

cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total DUMP Filthy facility and rooms. Lowest of the low.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello cindy, We're disappointed to hear about your experience and apologize for any inconvenience caused. We always strive to provide a clean and comfortable environment for our guests. Your feedback helps us improve our services for future guests. Thank you for bringing this to our attention.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were careless and showed no concern for our issues. The halls smelled of smoke even though it is a non-smoking facility. The first room that was issued smelled of urine and the second room had false eyelashes on the carpet telling us the room wasn't vacuumed thoroughly. We will never stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello April,We are sorry to hear about your recent experience at our hotel. Please know that your feedback is valuable to us and will be shared with the appropriate team members for review. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations on this occasion. Your comments will help us improve our services for the future.

6/10 Okay

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower/bathtub needed to be replaced. It was in terrible condition. The room was fairly clean but corners were dusty and it definitely needed to be renovated. The building needs a complete overhaul.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Allen, We appreciate your feedback regarding your recent stay. Your comments have been duly noted, and we apologize for any inconvenience caused. We strive to continually improve our facilities for our guests' comfort and will address your concerns with the relevant department for future enhancements.

2/10 Terrible

Dwain, Ayden

Disliked: Cleanliness, property conditions & facilities
The bed was filthy, stains to include blood on the mattress. I do not believe the bed linen was changed but rather just made up again. In addition, the room smelled of cigarettes as well as the hallway near the electrical room. It was most obvious someone was just spraying a deodorant spray to attempt to cover up the smoke smell. Monday morning I im calling wake county health dept for these issues as well as others. I took pictures.. Also, usual the room key/lock usually did not work and that’s a possible fire hazard/safety issue if their is a fire.
Stayed 1 night in Feb 2024

6/10 Okay

Shannel

Travelled with family
Disliked: Staff & service
The vibe was off a weird!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Shannel, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations and that you found the vibe to be off. Creating a welcoming and comfortable atmosphere for our guests is paramount to us, and we regret that we fell short in achieving this during your stay. Your comments are invaluable to us as they help us understand areas where we can improve. We will address this matter with our team to ensure that all our guests feel comfortable and at ease during their time with us. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

4/10 Poor

Ronnie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty...hotel smelled musty...very shady place
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 5 Feb 2024
Dear Ronnie, I sincerely apologize for the disappointment you experienced during your stay at our hotel. Your feedback regarding the cleanliness of the property, the musty smell, and your perception of the atmosphere is disheartening, and we genuinely regret any inconvenience caused. We take these concerns seriously, and our housekeeping and maintenance teams will be immediately addressing the issues you've highlighted to ensure a cleaner and more pleasant environment for our guests. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements. We understand the importance of a comfortable and welcoming atmosphere, and we hope to have the opportunity to provide you with a much more positive experience in the future.

8/10 Good

Donna

Stayed 2 nights in Jan 2024
Response from Manager on 8 Feb 2024
Hello Donna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Elizabeth

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Dear Elizabeth,Thank you for taking the time to provide your feedback following your recent stay with us. We're genuinely sorry to see that your experience fell below expectations, as indicated by the 2 out of 5 rating. We value each guest's experience, and we would appreciate any additional details you could share about your stay to help us better understand and address the specific areas that may have impacted your satisfaction. Our utmost priority is to ensure our guests have a comfortable and enjoyable stay, and we sincerely apologize if we fell short in any way. Your insights are invaluable to us, and we would be grateful for the opportunity to learn more about your concerns and work towards making necessary improvements. Please feel free to reach out to our customer service team directly. We hope to have another chance to host you and provide the exceptional experience we aspire to deliver.

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Entrance doors did not work properly. Elevator did no work and the one that did was questionable. Bsck door didnt lock. Stairwell smell like urine. The bathroom doors would not close. Toilet paper holder broken. I have never stayed in hotel this bad of shape.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Elizabeth,Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will share your concerns with our maintenance team to ensure these issues are addressed promptly. We value your input as it helps us improve our services for future guests.

2/10 Terrible

Jeffrey I

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 30 Jan 2024
Hi Jeffrey I,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly. If you have a moment, please provide additional details about your stay.We appreciate your feedback and hope to have the opportunity to improve your perception in the future.

8/10 Good

Stephon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big area very spacious. Only thing I didn’t like was the smoking scent in the halls but everything else was fine no problems
Stayed 3 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Stephon,Thank you for sharing your feedback regarding our spacious hotel. We appreciate your positive comments about the overall experience. We apologize for any inconvenience caused by the presence of smoking scent in the halls. We strive to maintain a pleasant environment for all guests and will promptly address this matter. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

4/10 Poor

Kellie

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Kellie,We apologize if your recent stay did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address your concerns and ensure a better experience in the future.

2/10 Terrible

Aubrey

Travelled with pets
Awful experience.
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Aubrey, We apologize for any inconvenience you may have encountered during your stay with us. We value our guests' feedback and would appreciate it if you could provide more details about your experience so that we can better address your concerns. We strive to continuously improve and ensure a pleasant stay for all our guests.

10/10 Excellent

Susan D, Wilmington

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Susan D,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Okay

N J Cherasaro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms and bathroom are large and roomy. The elevator needs a complete replacement. Second elevator inoperable. I understand this facility will undergo an overhaul starting in February. I hope they do a good job as I feel this location has a lot of good possibilities.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello N J Cherasaro, Thank you for your feedback regarding the spacious rooms and bathrooms. We appreciate your understanding about the elevators and apologize for the inconvenience caused. We are pleased to inform you that our facility will be undergoing renovations starting in February to address these issues. We appreciate your optimism about the future of our location and we hope to welcome you back in the future to experience the improvements firsthand.

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property many times for years and have always enjoyed it. NO MORE-WILL NEVER stay there again. Staff dressed in hoodies/sweatpants, congregated in corner behind counter on cell phones. I felt it was a major interruption for them to get me checked in mid-afternoon. The 1 elevator worked 'sometimes'. Often had to wait up to 10 minutes--the hotel was NOT busy and no one was in the elevator--it was just not working correctly. We questioned whether it was safe to ride and whether we'd get stuck in it. Saturday evening about 9:30 there was a guy wrapped up in a blanket, curled up on the floor in the hall on the side of the check-in desk. Several people hanging out for hours in the laundry room (which was directly across from our room), doing who knows what. We felt very unsafe coming/going from our room. Although the room appeared acceptably clean, the toilet and tub pipes continually leaked water-- there were several 1/2" long bugs crawling on the floor (I might understand that in the summer, but this is in the cold in January). The hallways/elevator were dirty, needed cleaning, chipped/broken areas on walls/doors/elevator. One (of the two) of the sets of front entry doors into the lobby did not automatically open, making it very difficult to juggle luggage carts in/out. AND THE ICING ON THE CAKE was our very close friend was staying in Room 222 and there was a live mouse running around her room. EXTREMELY, EXTREMELY DISPOINTED in our stay. :(
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Mary, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Michael

Stayed 2 nights in Dec 2023
Response from Manager on 23 Jan 2024
Hello Michael, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to us directly so that we can address and resolve any concerns you may have had. Your satisfaction is important to us and we value your feedback.

2/10 Terrible

Denny

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We picked this room geographically close to the arena we were staying at for New Year's. After the third attempt to get into room 317 we were given a new room after an hour and some has passed. After much time room number 117 was assigned to take the place of 317. After entering the room discovering water bugs all over the bathroom floor in a bed that was not freshly made found sex devices under the bed. Yes sex devices under the bed that I have pictures of the have not been moved and quite some time with the amount of dust surrounding sex devices. I did not stay at this hotel I did not get my money back at this hotel I will not be using you again in the future. I did not get insurance I did not think I would need insurance on a three-star ranking hotel not satisfied
Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Denny, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very rude, aloud a young man to run around the hall and yell all night long. Did not work with Police when they arrive about this young man. Told me to go back to my room when I complained about the noise and the lack of sleep that occurred during the night. Not only myself but other guest at the hotel. Also went to have breakfast and not much left noticed a number of people off the street enjoying the breakfast the staff put out.
Stayed 2 nights in Nov 2023
Response from Manager on 13 Jan 2024
Hello David, Thank you for sharing your experience with us. We genuinely apologize for any inconvenience caused during your stay. We take guest feedback seriously and will address the issue with our staff. We always strive to create a peaceful environment for all guests and will reinforce our noise policies. Your concerns have been duly noted, and we appreciate your understanding.

4/10 Poor

wendie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No on read at the front when I got here and someone else was waiting she came up on her phone and helped him went to the back 15 more mins til I called out then I got some assistance
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Wendie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

bob

Disliked: Staff & service, property conditions & facilities
There was no heat in the lobby. Staff had to wear parkas. Couldn’t eat a very limited breakfast due to the lack of heat. The bedroom lamp had no bulb and they wouldn’t exchange it with another lamp. There was trash throughout the hallways. The elevator’s down button didn’t work. The hotel was sold in October but won’t start desperately needed renovation February.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Bob,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Alexus, Raleigh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Alexus,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Akira

Travelled with group
Disliked: Staff & service
Honestly, it was an average trip. We unfortunately got a poor impression because we called the hotel to inquire if they had a printer, and were rudely told no before the lady on the phone hung up. The guy who checked us in was nice though, and breakfast was simple but not bad. Half of the lights in our room (311) did not work including the light over the bathroom mirror, which was inconvenient when trying to get ready because of the lack of appropriate lighting. We found an old toy behind the bed and it was pretty dirty back there as well. Also the down elevator button on the third floor did not work, and the back door didn’t actually lock properly when we went in after hours. We were going to use our keycard, but the door opened without it, which made us feel like it was not very secure. We were only staying for one night, and it was decent enough for the price we paid though.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Akira,We loved having you stay with us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator is sketchy at best.. scary
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Vivian,We loved having you stay with us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Trey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very convenient to the mall but inside it looks like a motel and very unclean. If you are OCD please make sure you inspect before booking.
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Trey,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed in Raleigh
We’ve stayed here probably 15 times over the past 20 years. This was always a decent hotel for a value price. Though the room was clean and the necessities met, everything was aged and in need of updating. There were rain pails placed in the hallways to catch leaks. The elevators were rough looking inside. The exterior side and back entrances were in terrible condition needing cleaning, power washing and paint. There was trash in the parking lot. It was obvious there was no routine maintenance being performed and the owners have stopped investing in the property. Very disappointing. We are not returning. There’s too many other good choices in this Crabtree location.
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Alice

Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Alice, We're sorry to hear that you were not fully satisfied with your stay. We value your feedback and encourage you to reach out to our hotel directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide an improved experience for you.

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 16 Dec 2023
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Zukiya

Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Zukiya, Thank you for choosing our hotel for your stay. We apologize if there were any issues during your stay. We encourage you to reach out to us directly so that we can address any concerns you may have had. We value your feedback and hope to have the opportunity to make it right.

8/10 Good

Nicholas

Travelled with family, Business traveller
Liked: Staff & service, amenities
Stayed 1 night in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Nicholas,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC had broke and the carpet was soaked. The room had an awful smell. The bedding had many strands of hair. We ask for another room they couldn’t provide one. We left and stayed at another hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Dec 2023
Dear Deanna,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Jason R

Property was overbooked. We arrived at 11pm and did not have a room after reserving one.
Response from Manager on 9 Feb 2024
Hello Jason R, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the overbooking situation. We understand your frustration and apologize for the inconvenience this caused during your stay. Our team is constantly working to improve our booking process to minimize these occurrences. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

4/10 Poor

Rodney

Travelled with family
Disliked: Property conditions & facilities
Elevators did not work. Loud with people roaming halls and banging on doors at 3a.
Response from Manager on 9 Feb 2024
Hello Rodney, We apologize for any inconvenience caused by the elevator issue during your stay. Regarding the disturbance in the halls, we regret any disturbance caused by other guests. We strive to provide a peaceful stay for all our guests and will address this matter with the appropriate team. We appreciate your feedback and thank you for bringing this to our attention.

6/10 Okay

Mike

Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Mike,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

LaShun

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear LaShun,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Tamala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the location. I did not like how slippery and dirty the floor was entering the lobby. There were no wet floor signs staged. The elevator was not working properly and it was not clean. I smelled smoke on my floor. My room was across from the elevator and I heard noise from other people on my floor throughout the night and early the next morning. In my room, the table and chair was dirty. It wasn't as clean as the reviews I read on the website. Rooms need to be renovated.
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Tamala,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Timothy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators not working properly
Room on 5th floor and elevators not working properly. Had to use stairs twice. Overall the property seemed to be in disrepair. Bed and pillows were comfortable and clean. There were plenty of clean towels and hot water.
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Timothy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Robert

Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Trish

Travelled with family
Not La Quinta standards.
The rooms were old and dirty. We thought la Quinta had a higher standard overall. This one was not kept up to standard. Elevator issues, keys not working, roaches, smelled like cigarettes and marijuana. Do not recommend.
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Trish,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Guest Beware
The front desk personel were rude, unprofessional, and useless. The elevator did not work, our room was located on the fourth floor. The stairwell smelled like mold and urine. The microwave and refrigerator could not be plugged in at the same time. You could see the parking lot through the gap in the wall where the AC was located. The room was spacious and clean.
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Ellis

Stayed 3 nights in Nov 2023
Response from General Manager on 21 Dec 2023
Dear Ellis,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Michael

Stayed 11 nights in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Michael,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities
Liked nothing. Property was unclean to look at.the rooms are dirty and dark. Coffee maker did not work , coffee everwhere. The elevatore did not work properly.
Stayed 4 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Sandra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel and clean. Close to Crabtree mall
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Antoine,We loved having you stay with us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager