Exterior

Reviews of Homewood Suites by Hilton Durham-Chapel Hill / I-40

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 347 out of 573 reviews" "
Rating 8 - Good. 152 out of 573 reviews" "
Rating 6 - Okay. 52 out of 573 reviews" "
Rating 4 - Poor. 10 out of 573 reviews" "
Rating 2 - Terrible. 12 out of 573 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near both Duke & UNC. Convenient to dining options. Spacious suites. Clean. Nice staff.
Stayed 1 night in Mar 2024
Response from Lance S on 2 Apr 2024
Thank you, Kristin! We acquired the Homewood Suites by Hilton Durham-Chapel Hill/I-40 knowing it was near many of the popular retail and restaurant options that our guests would enjoy. We are thrilled you were able to take advantage of our great location. We wish you safe travels.

6/10 Okay

janice

Stayed 1 night in Mar 2024
Response from Lance S on 26 Mar 2024
Thank you, Janice. We appreciate your review. If there’s anything else we could’ve done to make your stay a more pleasurable one, please don’t hesitate to reach out to our management team at the hotel. Safe travels to you.

10/10 Excellent

Sandra

Travelled with family, Travelled with partner
Staff are lovely. Checked in very efficiently. Entire place is clean and well looked after.
Stayed 1 night in Mar 2024
Response from Lance S on 24 Mar 2024
Thank you, Sandra! We feel you should expect a clean and comfortable room anytime you stay at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, we are thrilled to see that was your experience.

10/10 Excellent

Barb

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like beong home. Everything we needed was on the cupboatds
Stayed 1 night in Mar 2024
Response from Lance S on 19 Mar 2024
Thank you, Barb! At the at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, whether you're staying just one night or you’re planning an extended stay, our spacious one and/or two-bedroom suites with separate living and sleeping areas makes a big difference in your stay compared to a non-suite hotel. Thank you for staying with us and we wish you safe travels.

10/10 Excellent

Scot

Travelled with family
Liked: Property conditions & facilities
Very nice small apartment with separate living area, bedroom and bath. Pet friendly as well. Would stay here again. Can’t beat it for value, comfort and convenience.
Stayed 1 night in Mar 2024
Response from Lance S on 19 Mar 2024
Thank you, Scot! At the at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, whether you're staying just one night or you’re planning an extended stay, our spacious one and/or two-bedroom suites with separate living and sleeping areas makes a big difference in your stay compared to a non-suite hotel. Thank you for staying with us and we wish you safe travels.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Lance S on 11 Mar 2024
Thank you, Vernon! We are so pleased that everything with your stay was perfect. We hope to see you again and safe travels to you.

10/10 Excellent

Marjorie, Bangor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The king suite with kitchen was spacious, clean and quite comfortable. Parking was plentiful and convenient and the location was ideal - close to everything and easily accessible.
Stayed 4 nights in Feb 2024
Response from Lance S on 3 Mar 2024
Thank you, Marjorie! At the at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, whether you're staying just one night or you’re planning an extended stay, our spacious one and/or two-bedroom suites with separate living and sleeping areas makes a big difference in your stay compared to a non-suite hotel. Thank you for staying with us and we hope to see you again very soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lance S on 21 Feb 2024
Thank you, Lisa! we are thrilled to see that your stay was a perfect one. We thank you for your review and we wish you safe travels.

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Large rooms.
Stayed 4 nights in Feb 2024
Response from Lance S on 21 Feb 2024
Thank you, Devi! We acquired the Homewood Suites by Hilton Durham-Chapel Hill/I-40 knowing it was near many of the popular retail and restaurant options that our guests would enjoy. We are thrilled you were able to take advantage of our great location. We wish you safe travels.

8/10 Good

Francisco

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dog friendly hotel. The suites are a good size and the furniture is pretty good. The breakfast is just OK.
Response from Lance S on 20 Feb 2024
Thank you Francisco, we appreciate the fair review and for letting us know about concerns during your stay. We are glad there were some highlights to your stay, and we hope you come see us again when you return to Chapel Hill.

2/10 Terrible

Grant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice as was the surrounding area but the hotel itself was terrible. There was a smell across the entire 3rd floor that was unbearable, then at 4:25am there was water hammering (which sounds like a jackhammer) that wasn’t stopping. My wife and I were looking forward to sleeping in since we didn’t have our kids with us but instead drove 4 hours home because of how loud the sound was. Terrible experience.
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Grant, thank you for taking the time to share your experience with us, we're pleased to hear that the staff provided great service. Please know that we take your feedback seriously and are actively addressing these concerns with our team in regard to the odor and noise disturbance. We would like to extend our apologies and invite you to reach out to us directly so that we can make things right. We hope to have the chance to welcome you back in the future.

2/10 Terrible

Tyler

Stayed 2 nights in Jan 2024
Response from Lance S on 2 Feb 2024
While we are sorry for your experience, we have nothing else to go from regarding your review. There is nothing specific to address or train. Please reach out to our management team regarding your stay so that we may actually address your concern.

2/10 Terrible

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In this property I do not recommend any contractor or subcontractor to stay with vans with tools, there is vandalism, rotating windows and stealing, which is not safe. I'm sorry but you can't lose your work tools
Stayed 12 nights in Jan 2024
Response from Chris- Vice President Operations on 2 Feb 2024
Jose, We are sorry to hear you were impacted by this senseless type of behavior. However, it is important to note that parking lots are public domains just like your local wal-mart or home depot there is no implied level of security in a parking lot that is accessible to the public. While we also consider issues like this serious, they are by no means indicative of the quality of our hotel or the quality of stay. In fact, we welcome tens of thousands of guests through our doors every year that have never had an incident and have enjoyed their stay. We are very sorry this happened to you and rest assured we cooperate to the fullest extent to assist our law enforcement authorities in their efforts to combat this type of crime.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lance S on 11 Jan 2024
Thank you. We are glad to see that things went ok with your stay. Please do not hesitate to our executive team to let us know if there was an area where we could have improved your experience. We wish you safe travels.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room
The room was great and that front desk staff were extremely helpful. The only real downside was the breakfast. We would have enjoyed more selections.
Stayed 3 nights in Dec 2023
Response from Lance S on 8 Jan 2024
Thank you, Erin! We are pleased your stay went well and we do offer a hot, cooked-to-order breakfast which exceeds most hotels that are similar to our own. We wish you safe travels.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lance S on 31 Dec 2023
Thank you, Elizabeth! We are so pleased that you had such a perfect experience staying with us. We wish you safe travels.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Lance S on 22 Dec 2023
Thank you, Carol! We are pleased that your stay went perfectly and we wish you safe travels.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to chapel hill and Durham, right off of 40, good value
Stayed 1 night in Dec 2023
Response from Lance S on 17 Dec 2023
Thank you, Carol! We acquired the Homewood Suites by Hilton Durham-Chapel Hill/I-40 knowing it was near many of the popular retail and restaurant options that our guests would enjoy. We are thrilled you were able to take advantage of our great location. We apologize that we couldn't check you in on time.

10/10 Excellent

Nicchia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice accommodations
Stayed 2 nights in Dec 2023
Response from Lance S on 11 Dec 2023
Thank you, Nicchia! We are pleased that your stay went perfectly and we wish you safe travels.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the separate areas of living and sleeping space. It was very clean. I couldn't get the curtain to close completely so the street lights came through, didn't like that so much.
Stayed 3 nights in Dec 2023
Response from Lance S on 8 Dec 2023
Thank you, Carol! We are thrilled to see your stay was went well and that the our room setup met with your needs. We wish you safe travels.

2/10 Terrible

Sarah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day of arrival I called to confirm the reservation. At that time, I explained I would be arriving late and I was assured the three rooms on my reservation would be held for me. I was even given rooms numbers. When I arrived, the front desk said they only had one room, instead of 3. They then treated me like I was wrong to be upset about the situation. My husband had to drive 2 hours in the middle of the night with part of our group. The rest of my group had to pile into the 1 room. Do not book here because they do not take a proper inventory of their reservations!
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
Sarah, we sincerely apologize for the inconvenience you experienced during your stay over the weekend. This is not the level of service we aim to provide, and we understand the frustration caused by the room discrepancy. As discussed, the situation was looked into to prevent this from happening again in the future.I appreciate you taking my call and the time out to share your experience as well as being understanding. Wishing you safe travels and we hope to see you again.

8/10 Good

Tom

Stayed 1 night in Nov 2023
Response from Lance S on 8 Dec 2023
Thank you, Tom! We are pleased your stay went well and we wish you safe travels.

10/10 Excellent

Ann Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lance S on 5 Nov 2023
Thank you, Ann Elizabeth! we are pleased that everything went perfectly during your stay. We appreciate review and we wish you safe travels.

4/10 Poor

Allison

Travelled with family
Disliked: Property conditions & facilities
Paint was peeling, carpet was unraveling and blankets were half the size of the bed. Very poor condition considering the cost of the room.
Stayed 1 night in Oct 2023
Response from Management on 27 Oct 2023
Allison, we appreciate you taking the time out to share your response with us. Management would love to speak with you to get additional information in regard to your stay and the room you had issues with. We pride ourselves on ensuring each guest has an exceptional stay with us and want to make sure this happens. We look forward to hearing from you and hope you will join us again.

8/10 Good

VICKY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big suite, comfortable.
Stayed 1 night in Oct 2023
Response from Lance S on 25 Oct 2023
Thank you, Vicky! We are pleased to see that everything went so well with your stay. We’re thrilled you had a great experience. Safe travels to you.

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Lance S on 23 Oct 2023
Thank you, Mary! Thank you for your review, and we are pleased to see that your stay went well. We wish you safe travels.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lance S on 8 Oct 2023
Thank you, Jason! We are thrilled to see that you stay went perfectly. We thank you for your review and we wish you safe travels.

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from Lance S on 25 Oct 2023
Thank you Jason, for your review. We are pleased to see that your stay went well and we thank you for staying with us. Safe travels to you.

6/10 Okay

David

Stayed 2 nights in Sep 2023
Response from Lance S on 28 Oct 2023
Thank you David. We are pleased to see that your stay went well and we thank you for staying with us. Safe travels to you.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Lance S on 8 Oct 2023
Thank you, John for your review. We are pleased to see that your stay went well and we thank you for staying with us. Safe travels to you.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet made tremendous noise when flushing, which was very very annoying at night. Also, the doors made noise.
Response from Management on 18 Sep 2023
Michael, we appreciate your feedback and for informing us about the issue with your room. Maintenance has taken care of both issues, and we hope to have you back with us again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs renovation
Suites are well designed. Plus breakfast is included in the room rate. However, the condition of the hotel is not very good. Carpets look dirty and the bathroom is dirtier. Bathroom ceiling have black stains which I have never seen anywhere else. The hotel is in need of a renovation.
Stayed 4 nights in Aug 2023
Response from Management on 31 Aug 2023
Thank you for your review and comments. We are pleased to see that you were happy with the breakfast accommodations. We hope to make some changes within the next year and feedback like this is extremely helpful. We hope that you join us again soon, thank you!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the people working there were so pleasant and helpful.
Stayed 2 nights in Aug 2023
Response from Lance S on 18 Aug 2023
Thank you, Danielle! We feel you should expect a clean and comfortable room anytime you stay at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, we are thrilled to see that was your experience.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Lance S on 4 Sep 2023
Thank you, John! We are pleased to see that you had a perfect stay, and we wish you safe travels.

10/10 Excellent

Chao

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly. Breakfast is very nice.
Stayed 3 nights in Aug 2023
Response from Lance S on 11 Aug 2023
Thank you, Chao! Our professional and courteous staff at the Homewood Suites by Hilton Durham-Chapel Hill/I-40 are our best amenity and we are glad you felt so well taken care of during your stay.

6/10 Okay

Yuh-Fang

Travelled with family and small children
Liked: Staff & service
Too old, Bathroom condition is not good. Dishwasher is not working.
Stayed 4 nights in Aug 2023
Response from Management on 9 Aug 2023
Thank you for your review and comments. We hope to make some changes within the next year and feedback like this is extremely helpful. Maintenance has taken care of the issue and we hope to see you again soon.

6/10 Okay

Crisanto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine except for big cockroaches on the bathroom and the housekeeping come to early to say if we going out early
Stayed 1 night in Aug 2023
Response from Management on 9 Aug 2023
Mr. Perez, thank you for taking my call yesterday, as I mentioned we were able to resolve the issues you encountered and spoke with the housekeeping supervisor as well. We hope to have you back with us next time!

8/10 Good

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lance S on 8 Aug 2023
Thank you, Kim! We are pleased to see that everything went so well with your stay. We’re thrilled you had a great experience. Safe travels to you.

8/10 Good

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable.there, it felt like home & it is a very convenient location.
Stayed 1 night in Jul 2023
Response from Lance S on 26 Jul 2023
Thank you, Dennis! We acquired the Homewood Suites by Hilton Durham-Chapel Hill/I-40 knowing it was near many of the popular retail and restaurant options that our guests would enjoy. We are thrilled you were able to take advantage of our great location. We apologize that we couldn't check you in on time.

10/10 Excellent

Denise

Stayed 7 nights in Jul 2023
Response from Lance S on 25 Jul 2023
Thank you, Denise! We are so pleased that your stay went perfectly. We wish you safe travels.

2/10 Terrible

Wakeena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave our room away horrible experience
Stayed 2 nights in Jul 2023
Response from Lance S on 28 Jul 2023
We apoligize but we have no record of a guest under your name. That being said, we want to hear more about your experience. Please reach out to our management team at your earliest conveinence.

10/10 Excellent

diane

Travelled with family
Other than the bathroom looking very tired and worn out . I do like the convenience of having a kitchen and a separate bathroom.
Stayed 1 night in Jul 2023
Response from Lance S on 24 Jul 2023
Thank you, Dianne. We appreciate your review and we are pleased that you enjoyed your stay. Thank you for the comments. We have shared them with our executive team. Safe travels to you.

6/10 Okay

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great room bad pool deal
Staff was awesome , room was clean and very comfortable ! Ac was kicking which was great ! Room has great set-up for family stay . Now the bad ! Booked this hotel along with other familys as kids were playing in baseball tournament . Boys played 2 games in middle of day , hot and humid , feel like temp 104 plus on field . When games were over the whole team just wanted to get too hotel and hit the pool . Well guess what the pool was closed because they just painted . Who the heck shuts down there pool in the middle of july on a weekend ???? this was a key factor in booking this hotel as well ! Some common sense needs to prevail as you do thus type of work in off season , not july ! Not a sorry , not a portion refund , just we have a sister hotel you can use there pool !
Stayed 2 nights in Jul 2023
Response from Management on 18 Jul 2023
Brian, we're happy to hear that you were pleased with the staff and room! We apologize that the pool was closed during your stay here, the weather caused unexpected delays however we are now up and running. We do hope that you'll come by and visit us again next time you're in the area.

10/10 Excellent

Cheol

Stayed 1 night in Jul 2023
Response from Lance S on 8 Aug 2023
Thank you! We are always so pleased to see when a guest has a perfect stay. We thank you for your review. Safe travels to you.

10/10 Excellent

Zvezdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Lance S on 13 Jul 2023
Thank you, Zvezdan! We appreciate your review and we are pleased that everything went perfectly. Safe travels to you.

10/10 Excellent

Matthew, Lake St. Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean - workout room - good breakfast
Stayed 1 night in Jul 2023
Response from Lance S on 11 Jul 2023
Thank you, Matthew! We feel you should expect a clean and comfortable room anytime you stay at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, we are thrilled to see that was your experience.

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities
Pool was under reservation (this was not noted when we made reservations) and front desk staff was not very friendly. Beds are full size not queen. For 4 people it was a tight fit.
Stayed 3 nights in Jul 2023
Response from Management on 17 Jul 2023
Mary, thank you for taking the time out to leave us a review. We apologize for the pool repair during your time with us. We informed guests at check in that we were doing some work on it and that our sister property has a pool that's been made available, however I do understand the inconvenience. We appreciate your understanding and hope to see you again when you're in town as the pool is up and ready to go!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lance S on 9 Jul 2023
Thank you so much for your review, we appreciate you taking the time to do so. We are also very pleased that your stay went perfectly and we wish you safe travels.

10/10 Excellent

Linette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
It was a family trip to share with our grandson. It was too bad the pool was under construction😩
Stayed 4 nights in Jul 2023
Response from Lance S on 10 Jul 2023
We are sorry about the pool, Linette. We have made our guests as aware as possible that our pool is out of order for another week. We trust the rest of your stay was excellent.

6/10 Okay

Pamela

Travelled with family and small children
For the location and price, the property and room were ok. Cleanliness could have been better. We also found ants and spiders in our room. Overall, I would only recommend if you are needing to stay a night or two.
Stayed 1 night in Jul 2023
Response from Lance S on 10 Jul 2023
Pamela, thank you for taking the time out to leave us a review, we apologize that you were not completely satisfied with your stay.After speaking with the desk at checkout, maintenance was contacted and the room was taken care of. We are always working to improve and hope that you guys will join us again the next time you visit the area. Thank you! Warm Regards Meagan Ferguson