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รีวิว Grand Palladium Punta Cana Resort & Spa - All Inclusive

4 out of 5
Grand Palladium Punta Cana Resort & Spa - All Inclusive
Playa Bávaro, El Cortecito, Punta Cana, La Altagracia

รีวิว

7.4

ดี

คะแนน 10 - ดีเลิศ 400 จาก 1000 รีวิว" "
คะแนน 8 - ดี 221 จาก 1000 รีวิว" "
คะแนน 6 - พอใช้ 167 จาก 1000 รีวิว" "
คะแนน 4 - แย่ 85 จาก 1000 รีวิว" "
คะแนน 2 - แย่มาก 127 จาก 1000 รีวิว" "

8.4/10

ความสะอาด

7.8/10

พนักงานและบริการ

7.6/10

สิ่งอำนวยความสะดวก

8.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Jesse

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The rooms were not family friendly, the bathroom had a jacuzzi bathtub and a glass door that allowed visibility to anyone in the room. With my son and daughter in our trip, we had to take turns to leave the room to shower and dressing which was very uncomfortable and inconvenient.
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 23 มี.ค. 2024
Dear Jesse,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay at our hotel.We understand the importance of providing family-friendly accommodations and we regret that the design of our rooms did not meet your expectations. Your comments regarding the layout of the bathroom, particularly the jacuzzi bathtub and glass door, have been duly noted. We apologize for any discomfort or inconvenience this may have caused you and your family.Please know that we take guest feedback seriously and will use your comments to evaluate potential improvements to our room layouts and amenities. Your satisfaction is important to us and we are committed to ensuring that all of our guests have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

MARIA GUADALUPE

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 22 มี.ค. 2024
Estimada Maria Guadalupe,Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Deanna Lynn

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
It was really easy to book a la cart restaurants and the grounds are beautiful. The beach and pools are incredible. The room was incredibly musty smelling. So much so we were getting headaches. Our toilet seat kept falling off. Having said all that though, the lobbies and common areas were well taken care of. I’m not sure we’d come back and stay again due to the musty smell. I figure it can’t be good for the health but most other things were great if you don’t mind that.
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 17 มี.ค. 2024
Dear Deanna Lynn,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our resort's grounds beautiful and enjoyed the incredible beach and pools. We also appreciate your positive comments about the ease of booking a la carte restaurants and the well-maintained lobbies and common areas.However, we apologize for the inconvenience caused by the musty smell in your room and the issue with the toilet seat. Please know that your comfort and satisfaction are our top priorities, and we regret that we fell short in meeting your expectations in this regard. We have taken note of your concerns and will address them promptly to ensure a better experience for our future guests.We understand your hesitation to return due to the musty smell, and we assure you that we will take all necessary steps to rectify this issue. Your health and well-being are of utmost importance to us.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Jennifer

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 17 มี.ค. 2024
Dear Jennifer, Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We look forward to your next visit and hope to reach your maximum satisfaction.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Joey

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very nice well kept property … food and dining options are excellent, kids loved the amenities in the splash pad kids club area, staff was very friendly… only knock is the amount of sales people around the pool areas … we see them all over the beaches they are in the pools areas too..
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 14 มี.ค. 2024
Dear Joey,Thank you for taking the time to share your feedback regarding your recent stay at the Grand Palladium Punta Cana Resort & Spa on Expedia.We are thrilled to hear that you found our property to be very nice and well-maintained. It's delightful to know that you enjoyed the excellent dining options and amenities, especially the splash pad kids club, which brought joy to your children. Additionally, we appreciate your kind words regarding our friendly staff.We have taken note of your feedback regarding the presence of salespeople around the pool areas. Rest assured, we will review this aspect to ensure that our guests have a comfortable and enjoyable experience without feeling overwhelmed.Thank you once again for sharing your experience, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

10/10 ดีเลิศ

Guy

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Perfect resort !
เข้าพัก 12 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 13 มี.ค. 2024
Dear Guy,Thank you for taking the time to share your feedback on Expedia. We are thrilled to hear that you found Grand Palladium Punta Cana Resort & Spa to be a perfect resort. Your positive rating is truly appreciated.We look forward to welcoming you back for another fantastic stay in the near future.Best regards,

6/10 พอใช้

Harshit

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 12 มี.ค. 2024
Dear Harshit,Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Punta Cana Resort & Spa.We appreciate your honest review and would like to extend our apologies for any aspects of your experience that fell short of your expectations. Your insights are crucial in helping us identify areas for improvement.If you are open to it, we would appreciate more details about your specific concerns so that we can address them more effectively. Your satisfaction is our priority, and we are dedicated to making necessary adjustments to enhance our services.We understand the importance of guest feedback, and we take your comments seriously. We hope to have the opportunity to welcome you back in the future, providing an improved and more satisfying experience.Warm regards,

8/10 ดี

Janou

เดินทางเป็นกลุ่ม
Everybody was very kind and the food in abundance.
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 10 มี.ค. 2024
Dear Janou, We sincerely appreciate your positive rating and comments. We are pleased to hear that our staff was friendly and that you were able to enjoy an abundance of dining options during your stay.We are committed to providing exceptional service, and your words are a valuable encouragement to our team. We look forward to having you again as our guest in the future. Thank you for choosing our hotel and for sharing your experience on Expedia.Best regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Megan Lynn, LAKE IN THE HILLS

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 11 มี.ค. 2024
Dear Megan Lynn,Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We look forward to your next visit and hope to reach your maximum satisfaction.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Ashutosh Vijendrakumar

เดินทางเป็นกลุ่ม, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We went to the resort in March 2024. The resort has good amenities and activities. However there are areas where hey can definitely improve. Some of the problems we faced - Room cleaning could have been better - Room service once took 3 hour to deliver water bottles - Not many options in room's mini bar - Room service is chargable between 10 pm to 10 am (17 USD) - If your baby needs warm milk, there is only one option after 10 pm - sports bar. Depending on where your room is, it can be very far at 2 am - Room service will.not give you warm milk, they will give you a milk tetra pack - Hotel reservations become available if you show some bills - Long wait for golf cartsnand mini train to take you from one place to another
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 7 มี.ค. 2024
Dear Ashutosh Vijendrakumar,Thank you for taking the time to share your feedback on Expedia following your stay at Grand Palladium Punta Cana Resort & Spa in March 2024.We appreciate your positive comments regarding the resort's amenities and activities. However, we regret to hear about the challenges you faced during your stay. Your concerns about room cleaning, delayed room service, limited options in the room's mini-bar, and the charges for late-night room service are duly noted. We apologize for any inconvenience caused and assure you that these issues will be addressed with our team to enhance the overall guest experience.Your feedback regarding the limited options for warm milk after 10 pm and the process for hotel reservations is valuable. We will review and improve these aspects to better meet the needs of our guests.We also understand your frustration with the wait times for golf carts and the mini-train, and we will work on optimizing these transportation services for a more efficient experience.Thank you for bringing these matters to our attention. We value your insights as they help us make necessary improvements. We hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 ดีเลิศ

Brett

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
...
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 7 มี.ค. 2024
Dear Brett,Thank you for taking the time to share your perfect 5-star rating and positive feedback on Expedia following your stay at Grand Palladium Punta Cana Resort & Spa.We are delighted to hear that you had an enjoyable experience with us. Your satisfaction is our utmost priority, and we are pleased that our facilities, services, and amenities met your expectations.If you have any specific highlights or aspects of your stay that you would like to share, please feel free to provide more details. Your feedback is valuable to us as we continually strive to enhance our guests' experiences.We appreciate your recommendation, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

8/10 ดี

gregory

เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 25 มี.ค. 2024
Dear Gregory, Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We look forward to your next visit and hope to reach your maximum satisfaction.Kind regards,Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Ebony

เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 6 มี.ค. 2024
Dear Ebony, Thank you for rating your recent stay in our Grand Palladium Punta Cana Resort & Spa.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards,Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Binela

เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This property needs a full renovation- especially the rooms and the kids area- including the kids club. Staff only plays around and has no time for anyone- staff is either underpaid or they just don’t care for customer service- we will not recommend nor will we come to this resort. Very disappointed.
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 3 มี.ค. 2024
Dear Binela,We sincerely apologize for the disappointment you experienced during your stay at our resort, and we appreciate your honest feedback. It's disheartening to hear that your overall experience did not meet your expectations, and we take your concerns seriously.We regret if the condition of the rooms and the kids area fell short of your expectations. Please be assured that we are continuously working to improve our facilities and services, and your comments will be instrumental in guiding our ongoing efforts.Additionally, we apologize if the staff's attitude did not reflect the level of customer service we strive to provide. We will investigate this matter further to ensure that our team is delivering the professionalism and attentiveness that our guests deserve.Your feedback is invaluable to us, and we regret any inconvenience caused. We would welcome the opportunity to discuss your concerns in more detail and learn how we can address them directly. Please feel free to reach out to us directly.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Czeslaw

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great time
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 3 มี.ค. 2024
Dear Czeslaw,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Foram D

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We enjoyed our stay
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 26 ก.พ. 2024
Dear Foram D,Thank you for taking the time to share your feedback regarding your recent stay at Grand Palladium Punta Cana Resort & Spa. We are pleased to learn that you enjoyed your time with us.If there are specific aspects of your stay that you found enjoyable or if you have any suggestions on how we can enhance your experience further, we would greatly appreciate your insights. Our goal is to continually improve and provide the best possible service to our valued guests.We hope to have the pleasure of hosting you again in the future and exceeding your expectations.Warm regards,

6/10 พอใช้

Sabrina

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a good experience but the checking in was not.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 26 ก.พ. 2024
Dear Sabrina,Thank you for sharing your feedback regarding your recent experience at Grand Palladium Punta Cana Resort & Spa. We appreciate your positive overall impression, but we are sorry to hear that the check-in process did not meet your expectations.We understand the importance of a smooth check-in, and we sincerely apologize for any inconvenience you may have encountered. Your feedback is valuable, and we will review our procedures to ensure a more efficient and pleasant check-in experience for our guests in the future.If there are specific details about your check-in that you would like to share or if there's anything else we can assist you with, please feel free to provide more information.We hope to have the opportunity to welcome you back and provide you with an even more seamless and enjoyable stay.Warm regards,

4/10 แย่

Sarah

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ
Poor service and overall experience. Paid for a king room and received 2 doubles - with no desire to try and get us into our originally reserved and paid for room. The property and staff do not care for or respect Expedia customers. We will not stay here again and don’t recommend others to stay at this property. Overall very disappointing. Select another location!
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 24 ก.พ. 2024
Dear Sarah,We appreciate you taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It is disheartening to hear that the service and overall experience did not meet your expectations.We would like to clarify that the room category booked through your agency can include either two full size beds or one king size bed. It is important to note that, unfortunately, we do not confirm the exact number of beds in advance, as room assignments are made based on availability on the day of arrival.We understand that bed allocation can be crucial to the comfort of our guests, and we sincerely regret that during your stay, due to high occupancy, we were unable to meet your expectations in this regard. We are committed to improving our internal processes to minimize such situations in the future.Likewise, we regret that our staff did not adequately address your concerns and work towards finding a suitable resolution. We will be addressing this internally to ensure better communication and responsiveness in such situations.Your feedback is invaluable to us, and we would like to extend our sincere apologies for any inconvenience caused. We understand that you have chosen not to stay with us in the future, but we hope you would reconsider, as we are committed to making the necessary improvements to enhance the overall guest experience.We genuinely appreciate your input, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing this matter to our attention.Sincerely,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Markus

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 25 ก.พ. 2024
Dear Markus,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Bradley

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 25 ก.พ. 2024
Dear Bradley,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

john

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 25 ก.พ. 2024
Dear John,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

2/10 แย่มาก

Kaprice

ชื่นชอบ: ความสะอาด
We couldn’t get a reservation for any of the restaurants do to being booked all up. The water to shower was not hot. Most of the staff couldn’t speak English.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 21 ก.พ. 2024
Dear Kaprice,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your recent stay with us.We understand the frustration of not being able to secure a reservation at our restaurants, and we deeply regret any inconvenience this may have caused. We will review our reservation system to ensure that such situations are minimized in the future, and we appreciate your patience and understanding in this matter.Regarding the issue with the hot water in the shower, we sincerely apologize for the discomfort you experienced. Our maintenance team will promptly investigate and address this matter to ensure that our guests always have access to the amenities they expect.We also acknowledge your concern about language barriers with some of our staff. We strive to provide a welcoming and inclusive environment for all our guests, and we will invest in additional language training for our team members to enhance their communication skills.Your feedback is valuable to us, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we have implemented.Sincerely,Y. JiménezHospitality Sr. Advisor

2/10 แย่มาก

Ariel

เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
When we arrived they gave us a room with no AC, bathroom was dirty, beds were dirty, no lighting, no hot water the entire stay. We had to keep complaining about our room before they changed it. We were told the first day we got there all of the restaurants were full and we could not book anywhere. We tried everyday and could not eat anything. The main dinning food was horrible. I would not recommend staying here.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 19 ก.พ. 2024
Dear Ariel, We deeply regret hearing about your unsatisfactory experience at our hotel, and we appreciate you sharing your concerns with us. We are sorry to hear that your stay did not meet your expectations and that you encountered various issues, such as the lack of air conditioning, the cleanliness of the room and beds, the lack of lighting, and the absence of hot water throughout your stay.We want to assure you that we take these issues very seriously, and we sincerely apologize for any inconvenience you may have experienced. This is not the standard of service we strive to provide our guests, and we understand that these problems negatively impacted your experience.We are actively investigating these issues internally to address and rectify deficiencies in our service and hotel facilities. Your feedback is invaluable to us, and we will take immediate steps to improve the mentioned aspects.We understand that these circumstances have affected your perception of our hotel, and we want to offer our sincerest apologies. If you are willing, we would love the opportunity to make amends in some way on your next visit and demonstrate our commitment to providing exceptional experiences to our guests.We appreciate your patience and honesty. We are committed to learning from this situation and ensuring that similar situations do not occur in the future.Sincerely,Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

James

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I loved how spread out it was and having access to all three Palladium’s. The beach was just far enough away within walking distance. The beach vendors weren’t horrible or in your face. One of our rooms was fantastic, the other we needed to change.
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 19 ก.พ. 2024
Dear James,Thank you for taking the time to share your feedback on Expedia. We appreciate your honest review and are glad to hear that you enjoyed the spacious layout of the resort and having access to all three Palladium.We're pleased that you found the beach conveniently located within walking distance and that the beach vendors did not pose any inconvenience.However, we apologize for any inconvenience you experienced with one of your rooms. We understand the importance of a comfortable and enjoyable stay, and we regret that you had to change rooms. Your feedback is important, and we will address this matter to ensure a smoother experience for our guests in the future.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Carla

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Friendly staff. Well kept and clean at all times. Fun entertainment team!!
เข้าพัก 9 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 19 ก.พ. 2024
Dear Carla, Thank you for taking the time to share your positive feedback on Expedia! We are thrilled to receive your 5-star review and learn about your fantastic experience.We appreciate your kind words about our friendly staff, and we're delighted to hear that they contributed to making your stay enjoyable. Maintaining a well-kept and clean environment is a top priority for us, and we're pleased to know that our efforts in this regard met your expectations.It's great to hear that you enjoyed the entertainment provided by our team. We strive to create a fun and engaging atmosphere for our guests, and your positive comments are truly encouraging.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Laura

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 9 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 13 ก.พ. 2024
Estimada Laura, Apreciamos enormemente su valoración; gracias por elegirnos. Es un placer constatar que su experiencia fue de su agrado. Estaremos atentos a su próxima visita a este paraíso vacacional en Punta Cana.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Jennifer

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The property, all the staff we had the pleasure of interacting with, the pools & especially the BEACH!! were all absolutely amazing! If you enjoy beautiful sunrises & long beach walks, this is the place. The resort was beautiful, very safe & all so well manicured. If you want a ‘Cruise’ like experience, but prefer beach & land, this Resort is the spot. Tips: - Book dinner reservations for your stay when you first arrive. El Dorado steakhouse was my favorite. - Hemingways for pre & post dinner drinks. - Breakfast & lunch buffets were always best when they first begin service. - Explore ALL the pools. They’re all beautiful in there own way. - Beach, beach, Beach!! - & tip the staff!! They’re all so helpful & nice. That much more when you tip. Thank you for a wonderful week!! 🌴☀️🥂
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 28 ม.ค. 2024
Dear Jennifer,Thank you so much for taking the time to share your incredible experience at our resort! We are absolutely thrilled to hear that you enjoyed every aspect of your stay, from the property and staff to the pools and, of course, the beautiful beach.It warms our hearts to know that you found our resort to be a safe and well-maintained haven, providing the perfect backdrop for your vacation. Your tips for fellow guests are invaluable, and we appreciate your recommendations for dinner, drinks, and exploring the various pools.The entire team at Grand Palladium Punta Cana Resort & Spa is dedicated to creating memorable experiences for our guests, and we are delighted to have exceeded your expectations. Your kind words about our staff are especially appreciated, and we will make sure to share your compliments with them.We look forward to welcoming you back to our resort in the future. If there's anything specific you would like to share or if you have plans for another visit, please do not hesitate to reach out.Thank you once again for choosing Grand Palladium Punta Cana Resort & Spa, and we are delighted to have been a part of your wonderful week!Warm regards,Y. JiménezHospitality Sr. Advisor

4/10 แย่

Caroline Theresa

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ
I was not happy with staff , there were times I had no water to shower. The food was ok I would not recommend this place .
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 27 ม.ค. 2024
Dear Caroline Theresa,We sincerely apologize for the inconveniences you encountered during your stay with us. Your feedback is essential, and we appreciate you taking the time to share your concerns.The lack of water for showering is a serious matter, and we regret any discomfort this may have caused you. We are actively investigating the issue to identify and address the root cause promptly. Ensuring a consistent and reliable supply of water is crucial, and we will take immediate steps to prevent such occurrences in the future.We also acknowledge your feedback regarding the food, and we are sorry to hear that it did not meet your expectations. We value your opinion, and your comments will be shared with our culinary team to make necessary improvements.Our goal is to provide exceptional experiences for our guests, and we apologize for falling short of your expectations. Your feedback serves as a valuable tool for us to enhance our services, and we will use it to implement improvements in the areas mentioned.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing you with a more positive and enjoyable experience.Sincerely,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Thomas

เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 21 ม.ค. 2024
Dear Thomas, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards! Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

javier

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I booked a Junior Suite w/ 2 double beds Poolside for 3. We got a regular room with a King bed and sofa bed. The pool was not visible from the room. It was 50 ft to the nearest pool. In front of our room was a childrens play ground where events were held early every morning. There are only 2 restaurants that do not requiere reservations. Of the 5 nights I was only able to get 2 reservations. We ate at the buffet on New Years Eve. I had to go to 4 hotels before finding the one we were registered in. They ara all Pladium. I was lucky I had a rental car. I stood in line 3 times for check in, 3 times I was told to go to another hotel. They have no central booking. The personel were atentive and very well trained. When we finally arrived at the correct hotel they tried to sell me a time share! I complained about the room and on the 3rd day the Expedia agent contacted me and offered to find us a better room if available. I thanked him and but to move our clothes was not an option.
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 12 ม.ค. 2024
Dear Javier,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay at our hotel. We understand the importance of accurate room reservations and regret that there was a discrepancy between your booked Junior Suite with Poolside and the actual room provided.We appreciate your feedback regarding the location of the pool and the proximity of the children's playground. We understand how these factors can impact the overall experience, especially when events are held early in the morning. We will review and address these concerns with our team to ensure a more pleasant stay for our guests.Your comments about the limited availability of restaurant reservations and the challenges faced during check-in are duly noted. We apologize for any frustration caused and will work towards improving our reservation processes and guest communication.We are pleased to hear that the personnel were attentive and well-trained. However, we apologize for the inconvenience of being offered a timeshare presentation during your stay. This is not reflective of our usual standards, and we will investigate this matter further to prevent such occurrences in the future.Regarding the offer from the Expedia agent to find a better room, we regret that it was not a viable option for you. We appreciate your understanding and patience in this matter.We value your feedback, and it serves as a learning opportunity for us to enhance our services. We hope that you would consider giving us another chance in the future to provide you with the excellent service and experience that we strive for.Sincerely,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Ismael Martínez

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
La experiencia estuvo excelente.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 10 ม.ค. 2024
Estimado Ismael Martínez, Gracias infinitas por elegir nuestro hotel para el deleite de sus vacaciones caribeñas.Apreciamos el tiempo que ha dedicado a valorar nuestra propiedad. Nos honra saber que su experiencia general fue satisfactoria. Esperamos su próxima visita y esperamos alcanzar su máxima satisfacción.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Margaret

ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 9 ม.ค. 2024
Dear Margaret,Thank you for rating your recent stay in our Grand Palladium Punta Cana Resort & Spa.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Tamara Marie

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
This property and its staff were so wonderful,we are already looking up deals for 2024 same hotel and this time we’re bringing the whole family! We loved it. It was so romantic how the grounds were lit up every night ain’t really felt magical.
เข้าพัก 8 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 9 ม.ค. 2024
Dear Tamara Marie,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience at our property and that both the property and our staff left a positive impression on you. It warms our hearts to know that you found the atmosphere romantic and magical, especially with the beautifully lit grounds each night.We are delighted that you are already considering a return in 2024, and this time with the whole family! It would be our pleasure to welcome you all back and create more memorable moments together.We look forward to hosting you and your family for another unforgettable experience.Thank you for choosing our property, and we can't wait to have you back!Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Thelma, New York

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 22 ม.ค. 2024
Estimada Thelma, Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Wynell Anita

เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property was beautiful and very well kept. Staff was knowledgeable and helpful.
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 28 ธ.ค. 2023
Dear Wynell Anita,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our property beautiful and well-maintained, and that our staff was knowledgeable and helpful during your stay.At Grand Palladium Punta Cana Resort & Spa, we take great pride in providing a welcoming and enjoyable experience for our guests, and it is heartening to know that we met your expectations. We appreciate your kind words about our property and the efforts of our dedicated staff.Your feedback serves as motivation for our team to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future and provide you with another memorable stay.Best Regards,Y. JiménezHospitality Sr. Advisor

2/10 แย่มาก

Diwakar

Horrible checkout experience. The hotel did not allow my cab to come in and made me wait for over 30 mins in the lobby. Barely got to my flight due to their random rules which allow cabs to come in and drop passengers but not pick them
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 27 ธ.ค. 2023
Dear Diwakar,Thank you for sharing your experience regarding your recent stay at Grand Palladium Punta Cana Resort & Spa on Expedia. We appreciate your feedback, and we sincerely apologize for the inconvenience you experienced during your checkout.It is disheartening to hear that your checkout experience was not up to our usual standards, and we regret any frustration or inconvenience caused. Your time is valuable, and we apologize for the delay and the challenges you faced with the cab not being allowed to come in promptly.We understand the importance of a smooth and efficient checkout process, and we apologize for any disruption to your travel plans. Your feedback is crucial in helping us identify areas for improvement, and we will be reviewing our procedures to ensure a more seamless experience for our guests in the future.Please be assured that your concerns will be shared with the relevant teams to address and rectify any shortcomings. We appreciate your understanding and patience during this challenging situation.We apologize for any impact this may have had on your overall impression of our resort. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more positive and seamless experience in the future.Thank you for bringing this matter to our attention, and we appreciate your understanding.Sincerely,

10/10 ดีเลิศ

kilvio

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 23 ธ.ค. 2023
Dear kilvio,Thank you for taking the time to share your positive feedback about your experience at Grand Palladium Punta Cana Resort & Spa. We are delighted to hear that you rated us 5 out of 5.It brings us immense joy to know that your stay met your expectations. We strive to provide an exceptional and memorable experience for all our guests, and we are thrilled that you felt satisfied with your visit.Our team works hard to ensure that our guests enjoy every aspect of their stay, from the amenities to the service. It's heartening to know that you felt the warmth of our hospitality during your time with us.We appreciate your support and hope to have the pleasure of welcoming you back to Grand Palladium Punta Cana Resort & Spa for another outstanding stay.Best regards,

10/10 ดีเลิศ

Myles K, brooklyn

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I loved everything about my experience at Grand Paladium Punta Cana Resort and spa! One thing that really stood out to me qas the service and staff. Best of the best!!!!
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 23 ธ.ค. 2023
Dear Myles K,We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a pleasant atmosphere. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in a not too distant future.Best regards,Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Valarie Denise

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The best part of my stay was my concierge Juan he was absolutely amazing with checking in on me to see if there was anything I needed and when I gave him a difficult task of getting reservations for my group of 21 he did it for not just one night but 3 night!!! Juan de Leon was the best!!
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 28 ธ.ค. 2023
Dear Valarie Denise,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Juan de Leon, our concierge, played a key role in making your stay exceptional.It's fantastic to know that Juan went above and beyond to ensure your comfort and satisfaction. Delivering outstanding service, especially when faced with a challenging task like arranging reservations for a group of 21 for three nights, is a true testament to his dedication and professionalism.We will make sure to pass on your compliments to Juan and recognize his exceptional efforts. Guest feedback like yours motivates our team to continue providing top-notch service, and we are grateful for the opportunity to have made a positive impact on your stay.We genuinely appreciate your kind words and look forward to welcoming you back to Grand Palladium Punta Cana Resort & Spa in the future.Best Regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

Gina Denise

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Domingo was amazing!!! Only 1 issue due to bathroom water and tub, and it was resolved.
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 21 ธ.ค. 2023
Dear Gina Denise,Thank you for your glowing review! We're thrilled to hear that Domingo provided you with an amazing experience. Customer satisfaction is our top priority, and we're pleased to know that any issues with the bathroom water and tub were promptly resolved to your satisfaction. Your feedback is invaluable to us, and we look forward to serving you again in the future. We appreciate your feedback and hope to welcome you back soon!Kind regards! Y. JiménezHospitality Sr. Advisor

2/10 แย่มาก

chandni

เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 20 ธ.ค. 2023
Dear Chandni,Thank you for rating your recent stay in our Grand Palladium Punta Cana Resort & Spa.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Maryana

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 18 ธ.ค. 2023
Estimada Maryana,Agradecemos su preferencia al seleccionar nuestro Grand Palladium Punta Cana Resort & Spa para sus merecidas vacaciones. Es para nosotros un honor notar que su experiencia fue de excelencia alcanzado cinco estrellas en satisfacción. Esperamos tener el placer de ofrecerle otra experiencia única y memorable.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Angel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
Las opciones a actividades están muy lejanas de las habitaciones , muy poca diversidad en la comida al igual que las bebidas que no habían premium, luego el servicio , el personal, la limpieza , excelente.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 18 ธ.ค. 2023
Estimado Angel, Agradecemos sinceramente su comentario y nos complace saber que disfrutó de la excelente atención del personal, la limpieza y el servicio durante su estancia. Valoramos su opinión sobre las actividades y las opciones de comida y bebida.Lamentamos que las opciones de actividades estén ubicadas lejos de las habitaciones. Tomamos en cuenta su observación y evaluaremos la posibilidad de hacer ajustes para mejorar la accesibilidad y comodidad para nuestros huéspedes.En cuanto a la diversidad en la comida y la falta de opciones de bebidas premium, entendemos la importancia de ofrecer variedad y calidad en nuestra oferta gastronómica. Su feedback es crucial, y revisaremos nuestras opciones para garantizar una experiencia gastronómica más satisfactoria y diversa para todos nuestros huéspedes.Agradecemos que haya compartido sus experiencias, ya que nos ayuda a identificar áreas de mejora. Estamos comprometidos en ofrecer un servicio de alta calidad en todos los aspectos de su estadía. Esperamos que considere regresar en el futuro y disfrutar de las mejoras que realizaremos en base a sus comentarios. ¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Edwin Manuel Benjamin

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 18 ธ.ค. 2023
Estimado Edwin Manuel Benjamin,Muchísimas gracias por darnos el gran privilegio de ser su anfitrión durante su estancia en este bello paraíso del caribe. Su valoración denota que le hemos proporcionado una estancia agradable.Una vez más, gracias por su tiempo y la confianza depositada en nuestra cadena y hasta muy pronto.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

8/10 ดี

Andrew

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 18 ธ.ค. 2023
Dear Andrew,Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We look forward to your next visit and hope to reach your maximum satisfaction.We will be attentive to your next visit to your vacation paradise in Punta Cana.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 ดีเลิศ

Dhairy

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very nice service, take care of you very well. Nice beach
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 16 ธ.ค. 2023
Dear Dhairy,Thank you so much for taking the time to share your positive experience with our service. We're thrilled to hear that you felt well taken care of during your visit. Our team works hard to ensure that every guest has a memorable and enjoyable experience.We're also delighted that you enjoyed the beach. Our goal is to provide a relaxing and pleasant environment for our guests, and it's wonderful to know that you had a great time.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards,Y. JiménezHospitality Sr. Advisor

6/10 พอใช้

Slawomir

เข้าพัก 7 คืน, พฤศจิกายน 2023
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 5 ม.ค. 2024
Dear Slawomir,Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Punta Cana Resort & Spa on Expedia. We appreciate your input, and we're committed to addressing any concerns you may have.We regret to learn that your experience resulted in a 3 out of 5 rating, and we apologize for any aspects of your stay that did not meet your expectations.To better understand and address your specific concerns, we would appreciate it if you could provide more details about the areas where you felt we could improve. Your insights are invaluable to us, and we are dedicated to continuous improvement to ensure a better experience for our guests.Our goal is to provide exceptional service, and we sincerely apologize if we fell short during your stay. If there are specific incidents or aspects you'd like to discuss further, or if you have any suggestions for improvement, please feel free to share them with us.We appreciate your choosing Grand Palladium Punta Cana Resort & Spa, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,

8/10 ดี

Erin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Really enjoyed my experience here. The food was great and so was most of the help. Minor outdated facilities but overall excellent
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Hospitality Sr. Advisor วันที่ 15 ธ.ค. 2023
Dear Erin,Thank you for taking the time to share your thoughts on your recent experience with us. We're delighted to hear that you really enjoyed your stay, especially noting the great food and the excellent service from our team.Your feedback is invaluable to us, and we appreciate your honesty. We acknowledge the mention of some outdated facilities, and please be assured that we are continuously working on enhancing our offerings to provide a more modern and comfortable environment for our guests.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Best regards,Y. JiménezHospitality Sr. Advisor

8/10 ดี

France

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Très bien sutuer, les lits sont confortable le bain douche pas trop pratique pour embarquer et débarquer ,il monque souvent des item bans la sale fr bain le mangé est très bon dans les buffets et du bon choix t"etsurtout l'eau est buvable
เข้าพัก 8 คืน, พฤศจิกายน 2023
การตอบกลับจาก E. Cordero, Guest Satisfaction Lead วันที่ 11 ธ.ค. 2023
Cher France,Nous vous remercions sincèrement d'avoir pris le temps de partager vos impressions sur votre séjour au Grand Palladium Punta Cana Resort & Spa. Nous sommes ravis de savoir que vous avez apprécié plusieurs aspects de votre expérience.C'est agréable d'apprendre que l'emplacement de l'hôtel a répondu à vos attentes et que vous avez trouvé les lits confortables. Nous prenons note de vos commentaires concernant la praticité de la douche, et nous nous excusons pour tout inconvénient que cela aurait pu causer. Vos observations sont importantes pour nous, et nous les utiliserons pour évaluer les possibilités d'amélioration dans ce domaine.Nous regrettons également que vous ayez remarqué des manquements fréquents dans la salle de bains. Soyez assuré que nous partagerons vos commentaires avec notre équipe de gestion pour renforcer nos procédures de vérification et de ravitaillement afin d'améliorer cette situation.Nous sommes ravis d'apprendre que vous avez apprécié la qualité de la nourriture dans nos buffets et que vous avez trouvé un bon choix. Cependant, nous notons votre remarque sur la boisson et nous examinerons de près nos procédures pour nous assurer que l'eau soit toujours de la plus haute qualité.Encore une fois, nous vous remercions d'avoir partagé vos commentaires constructifs, et nous espérons avoir l'occasion de vous accueillir à nouveau au Grand Palladium Punta Cana Resort & Spa pour surpasser vos attentes.Cordialement,

8/10 ดี

Jesse

เดินทางกับครอบครัว
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Precisa melhorar
Resort muito bom, otima localização, precisa melhorar o atendimento na recepção, check in e bares. Muita má vontade e falta de cortesia no atendimento. Funcionários só almejam uka gorgeta, mas não prezam pela qualidade no atendimento. Poucas opções de bebidas. Restaurantes excelentes, café da manhã farto e diversificado, boa reposição no frigobar, só falta suco, principalmente para quem não bebe refrigerante ou bebida alcoólica.
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก E. Cordero Guest Satisfaction Lead วันที่ 8 ธ.ค. 2023
Prezado Jesse,Agradecemos por escolher o Grand Palladium Punta Cana Resort & Spa para a sua estadia e por compartilhar suas observações em relação à sua experiência. Estamos satisfeitos em saber que considera o resort muito bom, destacando sua excelente localização.Entretanto, lamentamos sinceramente saber que sua experiência com o atendimento na recepção, durante o check-in e nos bares não atendeu plenamente às suas expectativas. Pedimos desculpas por qualquer má vontade ou falta de cortesia que você possa ter percebido, pois a excelência no atendimento ao cliente é uma prioridade para nós.Entendemos a importância de um atendimento de qualidade, e iremos rever internamente as áreas mencionadas para garantir melhorias. Quanto à questão das opções de bebidas, agradecemos por compartilhar suas observações, e garantimos que vamos avaliar e aprimorar a variedade disponível.É reconfortante saber que você apreciou os restaurantes, o café da manhã diversificado e a reposição eficiente do frigobar. No entanto, lamentamos qualquer inconveniente relacionado à falta de opções de suco, e iremos analisar essa questão para oferecer uma experiência ainda mais completa aos nossos hóspedes.Agradecemos por seus comentários construtivos, pois são valiosos para o aprimoramento contínuo dos nossos serviços. Esperamos ter a oportunidade de recebê-lo novamente no Grand Palladium Punta Cana Resort & Spa, para proporcionar-lhe uma experiência verdadeiramente memorável.Atenciosamente,