Overall, the hotel and staff were fantastic. The room was spacious and clean when we arrived. The pool and restaurant area were well-maintained and the bar service was excellent. We loved being a block from Condado Beach and close to several restaurants, bars, shops, and casinos. The housekeeping service was hit and miss - some days our room was cleaned and restocked, other days the very bare minimum was done (bed made, toilet cleaned, no new hand towels, sink wasn’t cleaned). We had to ask twice for fresh bed linens. The final time our room was cleaned, someone took some of our food. Not a big deal overall, but trust was lost and we left with a negative feeling. We would still recommend the hotel.