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Reviews of Hotel Iberia

3 out of 5
Hotel Iberia
1464 Avenida Wilson, Condado, San Juan

Reviews

6.2
Rating 10 - Excellent. 110 out of 453 reviews" "
Rating 8 - Good. 94 out of 453 reviews" "
Rating 6 - Okay. 83 out of 453 reviews" "
Rating 4 - Poor. 61 out of 453 reviews" "
Rating 2 - Terrible. 105 out of 453 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the owner Cristobal an excellent person.
Stayed 1 night in Apr 2024
Response from Cristóbal. on 14 Apr 2024
Muchas gracias por sus palabras. Ellas nos obligan a hacerlo cada día mejor.

4/10 Poor

Angel

Travelled with family
The room was very small and the hotel is in need of some serious renovations. It’s outdated and the sheets had stains.
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cristóbal on 26 Mar 2024
Muchas gracias por sus palabras, ellas nos obligan a tratar de hacerlo cada día un poco mejor.

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and warm place, close to everything.
Stayed 1 night in Mar 2024
Response from Cristóbal Ramirez gerente. on 25 Mar 2024
Muchas gracias por sus comentarios, ellos nos obliga a hacerlo un poco mejor cada día.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cristóbal. on 9 Mar 2024
Muchas gracias por sus palabras, ellas nos obligan tratar de hacerlo mejor cada día

10/10 Excellent

Gurtaj

Stayed 1 night in Mar 2024

10/10 Excellent

CASANDRA, SAN SEBASTIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Cristóbal. on 4 Mar 2024
Muchas gracias por sus comentarios. Ellos nos ayudan a hacerlo mejor cada día.

4/10 Poor

Herbert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worthed the money paid ($190.00/night)
Stayed 1 night in Mar 2024
Response from Sr. Ramirez on 3 Mar 2024
You accepted the charges. You did not complain about anything. We are surprised but next time We recomend you to look for another place if you visit PR again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cristobal. on 4 Mar 2024
Muchas gracias por su palabras ellas nos ayudan a hacero mejor cada día.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cristóbal. on 29 Feb 2024
Muchas gracias por sus comentarios, ellos nos ayudan a tratar de hacerlo mejor cada dia

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and owner were very helpful, pleasant, and accommodating. We loved our stay!
Stayed 2 nights in Feb 2024
Response from Cristóbal on 25 Feb 2024
Muchas gracias por sus palabras ellas nos ayudan a tratar de hacerlo mejor cada día.

10/10 Excellent

Oriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is good for a night or two, excellent restaurant, wonderful friendly stuff
Stayed 1 night in Feb 2024
Response from Cristóbal. on 20 Feb 2024
Muchas gracias por sus palabras. Ellas nos obligan a hacerlo ellos cada día un poco mejor.

4/10 Poor

Allan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel I've been. Pillows has no cover so you see the dirt like a map. Still have some strand of hair on the bed itself.
Stayed 1 night in Feb 2024
Response from Cristóbal on 20 Feb 2024
Esperamos poderle servir mejor la próxima vez.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities
The owner and staff are good. The hotel is abit outdated but a good bargain. A few blocks to the beach and next door to a grocery. Visit the birds an friendly cay on the terrace.
Stayed 8 nights in Feb 2024
Response from Cristóbal. on 9 Feb 2024
Muchas gracias por sus comentarios ellos nos obligan a hacerlo cada día un poco mejor.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Owner Christopher is a good resource. Roof patio has friendly blue-eyed cat. Bus to Old San Juan (75 cent ride) is two block walk. Plaza Mercado with plenty of live music is 15 minute walk. This is a no frills hotel- depends what you’re looking for. Easy access to grocery store, restaurants, museums— by foot.
Stayed 7 nights in Jan 2024
Response from Cristobal on 10 Feb 2024
Muchas gracias por si visita. Fue un placer servirle.

6/10 Okay

Jerome

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cristóbal on 21 Jan 2024
Gracias por sus palabras. Ellas nos obligan a hacerlo cada día mejor.

10/10 Excellent

Wanda

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Cristóbal. on 15 Jan 2024
Muy agradecido por sus palabras.

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest budget hotel in the Condado area!!!
Stayed 1 night in Jan 2024
Response from Cristóbal. on 15 Jan 2024
Muy agradecido por sus palabras.

10/10 Excellent

joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cristóbal. on 15 Jan 2024
Siempre muy Gradecido por sus palabras

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cristóbal Ramírez on 9 Dec 2023
Agradecemos grandemente sus palabras y evaluación del hotel. Nos encantaría poderles servir de nuevo. Gracias.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristóbal Ramirez gerente on 9 Dec 2023
Agradecemos grande mente su palabras y evaluación del hotel. Nos encantaría poderles servir de nuevo.Gracias

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cristóbal gerente. on 13 Nov 2023
Muchas gracias por sus comentarios.entarios y patrocinio. Esperamos poderle servir de nuevo pronto.

2/10 Terrible

suelen

Disliked: Cleanliness, property conditions & facilities
Muy poca agua en la ducha
Stayed 2 nights in Nov 2023
Response from Gerente. on 13 Nov 2023
Lamentamos que el hotel no haya sido de su agrado.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel make you feel like home.
Stayed 1 night in Sep 2023
Response from Cristóbal gerente hotel iberia. on 5 Sep 2023
Muchas gracias por sus palabras y evaluación, ellas nos obligan a tratar de hacerlo cada día mejor.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a quaint area with respectful and knowledgeable staff. Definitely wouldn’t mind coming again when coming to PR.
Stayed 1 night in Sep 2023
Response from Sr. Ramirez on 26 Sep 2023
Thank you so much.

4/10 Poor

Elcon

Disliked: Staff & service, amenities, property conditions & facilities
After making the booking and got there at 2:00 am They said the hotel sold out it cause me $65.00 on taxi fare to get there and back to the airport So I have to stay at the airport with my 5 year old You ask for a review you then you reject it and want me to say something else
Stayed 1 night in Aug 2023
Response from Sr. Ramirez on 31 Aug 2023
It is in the Hotel description that check in after 12 am is not allowed. You should read all the terms and conditions before booking. Its not our fault.

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean & nice
Stayed 1 night in Aug 2023
Response from Cristóbal Ramirez gerente hotel iberia. on 5 Sep 2023
Muchas gracias por sus palabras y evaluación, ellas nos obligan a tratar de hacerlo cada día mejor.

8/10 Good

Heidi, Lovell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute and comfortable, vintage old world style. Has so much charm.
Stayed 1 night in Aug 2023
Response from Cristóbal Ramirez on 5 Sep 2023
Muchas gracias por sus palabras y evaluación ellas nos obligan a tratar de hacerlo cada día mejor.

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
La persona del front desk no tiene educación fue muy desagradable, todo muy sucio
Stayed 1 night in Aug 2023

2/10 Terrible

MARITZA

Travelled with family and small children
Disliked: Cleanliness
I found this place under you site but when I showed it was nothing at all of what you showedvin every picture. First my daughter have disabilities and this room aeas on a b2nd
Stayed 3 nights in Jul 2023
Response from Cristóbal. on 17 Jul 2023
Lamentamos grandemente que sus problemas y traumas de su familia los descargue contra el hotel. El día que usted llegó al hotel, estuve con usted hata la doce de la noche escuchando todos lo problemas que usted dice que le causó su familia. Después me di cuenta wue el problema es usted y no su familia. Usted necesita ayuda profesional. Lamentamos su injusticia con el hotel.

10/10 Excellent

Yamet A

Stayed 1 night in Jul 2023

10/10 Excellent

Dempsey

Great property very historic feel owners is welcoming and engaging
Stayed 1 night in Jul 2023
Response from Cristóbal. on 13 Jul 2023
Muchas gracias por sus comentarios, ellos nos obligan a tratar de hacerlo mejor cada día. Sería un placer poder volver a servirle. Dios lo bendiga siempre

4/10 Poor

Jose Miguel, Miramar

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
No parking; AC not working
Stayed 3 nights in Jun 2023
Response from Cristóbal gerente. on 13 Nov 2023
Gracias por su patrocinio y comentarios esperamos verlo por aquí pronto.

6/10 Okay

Austin

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
You get what you pay for
The bad: - Dried earwax on the shower curtains - Cannot throw toilet paper in the toilet - No glass window (only metal shutters that have to stay shut when A/C is on) - Only 1 outlet for charging devices - Only 1 temperature from faucet The good: - Relatively cheap for location - Beds are clean - Owner is nice - Locked front doors
Stayed 1 night in Jul 2023
Response from Cristóbal on 4 Jul 2023
Gracias por sus comentarios y observaciones. Ellos nos ayudan a hacerlo cada día un poco mejor.

6/10 Okay

Alain

Travelled with family
Liked: Staff & service
Bed cloth was not fresh.
Stayed 1 night in Jun 2023
Response from Cristóbal on 13 Jul 2023
Muchas gracias por sus comentarios, ellos nos obligan a tratar de hacerlo mejor cada día.

10/10 Excellent

Luis

Stayed 1 night in Jun 2023
Response from Cristóbal on 13 Jul 2023
Muchas gracias por sus comentarios, ellos nos obligan a tratar de hacerlo mejor cadad día.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent peaceful place. Perfect area for just walking and enjoy around.
Stayed 1 night in Jun 2023
Response from Cristóbal on 9 Jun 2023
Muchas gracias por sus comentarios. Ellos nos obliga a hacerlo cada día mejor. Nos encantaría poderle servir de nuevo

2/10 Terrible

Joseph

They won't let me check in. I'm cold
Stayed 1 night in Jun 2023
Response from Sr. Ramirez on 7 Jun 2023
We tried to contact you and you did not respond any messages. Your reservation was marked as non-show. You did not follow the check in rules.

10/10 Excellent

SIDNEY

Stayed 1 night in May 2023
Response from Sr. Ramirez on 24 Jun 2023
Thank you

10/10 Excellent

Anthony

Stayed 1 night in May 2023
Response from Sr. Ramirez on 24 Jun 2023
Muchas Gracias!

10/10 Excellent

Manuel

Stayed 2 nights in Apr 2023
Response from Sr. Ramirez on 7 Jun 2023
Muchas Gracias. Esperamos servirle nuevamente en un futuro.

6/10 Okay

Hostos

Stayed 1 night in May 2023
Response from Sr. Ramirez on 7 Jun 2023
Muchas Gracias. Esperamos servirle nuevamente en un futuro.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2023
Response from Cristóbal. on 27 Apr 2023
Muchas gracias por sus palabras y reconocimiento. Ellas nos obligan a hacerlo cada día mejor.

2/10 Terrible

Travis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
No hot water!!!
Stayed 1 night in Apr 2023
Response from Sr. Ramirez on 14 Apr 2023
We fixed the issued. Sorry for the inconveniences.

6/10 Okay

Eliza

Travelled with family
Liked: Cleanliness, staff & service
El hotel es económico y para sólo dormir, está bien. El hotel está limpio y los empleados son amables y atentos. Deben revisar los calentadores de agua ya que no hay agua caliente para ducharse. Y deben ampliar el estacionamiento. Los espacios son limitados y hay que dejar el auto en las calles, lo que es un poco peligroso.
Stayed 2 nights in Apr 2023
Response from Sr. Ramirez on 14 Apr 2023
Lamentamos la situación. Tuvimos inconveniente que fue reparado. Disculpe las molestias.

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Cristóbal. on 10 Apr 2023
Muchas gracias por su comentarios, ellos nos obligan a hacerlo cada día mejor.

4/10 Poor

Krista

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were tiny bugs crawling on the walls and table, the window was covered and couldn’t be opened, there were stains all over the bedding. No hot water. The staff was very nice but I would not recommend staying here.
Stayed 1 night in Apr 2023
Response from Cristóbal. on 3 Apr 2023
Lamentablementemos mucho sus comentarios después de hablar con el promontorio. Demostró estar muy fuera de la realidad y fantasear al estilo de supere estrella de Hollywood. Todo lo mencionado está fuera de la realidad.

6/10 Okay

Jing

Travelled with family, Travelled with group
Liked: Staff & service
There were so many mosquitos flying around in the hotel and we all got a lot of mosquito bites during the staying. The hotel should provide mosquito repellent device in each room.
Stayed 1 night in Mar 2023
Response from Cristóbal. on 22 Mar 2023
Lamentamos nucho que los mosquitos le molestasen, peto de de entender que en todos l8s paise hay mosquitos imprudentes. Tomaremos en cuenta su observacion, Greacias.

2/10 Terrible

Jamal, Port Richey

Stayed 2 nights in Mar 2023
Response from Sr. Ramirez on 14 Apr 2023
We are sorry. Hope you can find a place that satisfy you in the future.

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Ramirez on 6 Apr 2023
Gracias.