Beds were very uncomfortable, furniture in room was dirty and stained, rugs in room and furniture could be updated
Carla
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Front Desk Team วันที่ 20 เม.ย. 2024
We apologize for any inconvenience you experienced with the condition of the rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
We stayed in one of the suites and it was perfect! Beds were comfortable and bathtub was beautiful. Only complaint I have is that the shower head sprayed everywhere and it was almost impossible not to get the floor wet.
Amanda
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Trish - Guest Service Manager วันที่ 20 เม.ย. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your suite to be perfect and that you enjoyed the comfort of the beds and the beauty of the bathtub.We sincerely apologize for the inconvenience caused by the shower head spraying everywhere. Your feedback is invaluable to us, and we will certainly address this issue to ensure that future guests have a seamless and enjoyable experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
6/10 พอใช้
Tracey
20 เม.ย. 2024
Very run down
Tracey
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front Desk Team วันที่ 21 เม.ย. 2024
We apologize for any inconvenience you experienced with the condition of the hotel and rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
การตอบกลับจาก Front Desk Team วันที่ 19 เม.ย. 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!
การตอบกลับจาก Front Desk Team วันที่ 19 เม.ย. 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!
การตอบกลับจาก Trish - Guest Service Manager วันที่ 14 เม.ย. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
การตอบกลับจาก Front Desk Team วันที่ 11 เม.ย. 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.
10/10 ดีเลิศ
Thomas
8 เม.ย. 2024
ไม่ชื่นชอบ: ความสะอาด
Thomas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front Desk Team วันที่ 11 เม.ย. 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.
We apologize for the negative experience you had at our hotel.
8/10 ดี
Diana
7 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Diana
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Trish - Guest Service Manager วันที่ 9 เม.ย. 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
การตอบกลับจาก Trish - Guest Service Manager วันที่ 7 เม.ย. 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
การตอบกลับจาก Trish - Guest Service Manager วันที่ 5 เม.ย. 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
การตอบกลับจาก Trish - Guest Service Manager วันที่ 5 เม.ย. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Thank you for taking the time to share your feedback.
4/10 แย่
Andrew
1 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Very noisy experience with guest running around the halls at 2AM and smashing about their rooms. It looked like at one time it was a nice hotel, but it has been noticeably abused. Which makes perfect sense if guests are allowed to be complete idiots.
Andrew
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk Team วันที่ 2 เม.ย. 2024
Hello Andrew,We apologize for the inconvenience you had during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
8/10 ดี
Christine
31 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Christine
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk Team วันที่ 2 เม.ย. 2024
Thank you for taking the time to share your feedback.
การตอบกลับจาก Kartik - Guest Service Manager วันที่ 18 มี.ค. 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again
การตอบกลับจาก Kartik - Guest Service Manager วันที่ 18 มี.ค. 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again
10/10 ดีเลิศ
Al
เดินทางเพื่อธุรกิจ
15 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good location for business travelers.
Al
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kartik - Guest Service Manager วันที่ 15 มี.ค. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!
8/10 ดี
Michael
12 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Saturday night was noisy with a party above us
Michael
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Trish - Guest Service Manager วันที่ 14 มี.ค. 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear about the noise of the guests in the room above yours. Your feedback is important to us as it helps us improve our services. Have a good day!
The property is very shabby and not very clean. My room was very dirty: floor not vacuumed, stains in bed cover, towel from previous guest left in the bathroom, dirt/grease/?? on the shampoo tube. The staff was pleasant and accommodating.
robin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Trish - Guest Service Manager วันที่ 14 มี.ค. 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. Rest assured, we will coordinate this with the housekeeping department. We are hoping that you will give us another chance to make it right for you when you come back. And thank you for the good feedback about our staff.Once again, we apologize for the unpleasant experience you had during your stay.Your feedback is important to us as it helps us improve our services.Have a good day!
Great location, large room, nice upgrade, mattress needs updating.
Fawn
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Trish, Guest Service Manager วันที่ 10 มี.ค. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are sorry about the mattress but we'll let maintenance know. We are looking forward to hosting you again. Take care and stay warm!
6/10 พอใช้
Kate
6 มี.ค. 2024
Kate
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk Team วันที่ 7 มี.ค. 2024
We apologize if you faced any concerns during your stay with us. We appreciate your feedback and will take it into consideration to improve our services.
10/10 ดีเลิศ
Gail
3 มี.ค. 2024
Everything was great
Gail
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Trish, Guest Service Manager วันที่ 3 มี.ค. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care and stay warm!
Thank you for taking the time to leave a review about your recent stay at our hotel. We are glad to hear that you enjoyed your stay with us. We appreciate your feedback.
Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!
การตอบกลับจาก Trish - Guest Service Manager วันที่ 22 ก.พ. 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. We are hoping that you will give us another chance to make it right for you when you come back.Your feedback is important to us and it helps us improve our services.Have a good day!
การตอบกลับจาก Trish, Guest Service Manager วันที่ 20 ก.พ. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
8/10 ดี
Stacy
19 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
It was alright to stay at
Stacy
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk Team วันที่ 19 ก.พ. 2024
Hi Stacy! Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!
การตอบกลับจาก Kartik Guest Service Manager วันที่ 19 ก.พ. 2024
Hey Joanne. Thank you for taking the time to leave us a review and for giving us a perfect score. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!
การตอบกลับจาก Kartik - Guest Service Manager วันที่ 16 ก.พ. 2024
Hello Scott. I saw that you gave us an excellent 5-star review and I wanted to extend a sincere thank you. We always try to deliver great customer service so I was elated to get the feedback. Thanks again,
การตอบกลับจาก Trish, Guest Service Manager วันที่ 13 ก.พ. 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
The staff was very nice. We enjoyed the Rockford restaurant. The room was comfortable
Flavia
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Trish, Guest Service Manager วันที่ 13 ก.พ. 2024
Hi Flavia! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
6/10 พอใช้
Fawn, Bella Coola
เดินทางเพื่อธุรกิจ
7 ก.พ. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Convenient location, easy checkin and out, clean rooms and friendly front desk staff. The overall building could use a bit of refreshing.
Fawn
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk Team วันที่ 7 ก.พ. 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you had an excellent stay at our hotel with clean rooms and great service. We appreciate your feedback! See you again soon.
Thank you for taking the time to leave such a positive review of your stay at our hotel. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Prince George.
8/10 ดี
Frankie
4 ก.พ. 2024
Can I get a emailed invoice please
Frankie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Trish, Guest Service Manager วันที่ 5 ก.พ. 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. Regarding your invoice, Expedia will be the one to send you the receipt as they are the one who charged your credit card. We are looking forward to welcome you back soon. Take care!
Good parking, easy check in and comfortable, clean room
Samantha-Jo
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk Team วันที่ 3 ก.พ. 2024
Thank you for taking the time to leave a review of your experience at our hotel. We are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back in the future.
Wonderful customer service. Very seamless check in. Stayed here several times and will stay again.
Tammy
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk Team วันที่ 1 ก.พ. 2024
Thank you for taking the time to leave a review for our hotel. We're glad to hear that you had a good experience with us.We appreciate your feedback and hope to welcome you back soon.