Lobby

Reviews of Extended Stay America Suites Portland Hillsboro

2.5 out of 5
Extended Stay America Suites Portland Hillsboro
19311 Nw Cornell Rd, Hillsboro, OR

Reviews

7.0

Good

Rating 10 - Excellent. 217 out of 944 reviews" "
Rating 8 - Good. 291 out of 944 reviews" "
Rating 6 - Okay. 205 out of 944 reviews" "
Rating 4 - Poor. 127 out of 944 reviews" "
Rating 2 - Terrible. 104 out of 944 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jared

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave because it smelled disgusting.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management

6/10 Okay

Vivian

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Stayed 1 night in Mar 2024

6/10 Okay

Drew

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Had someone screaming in the hall sounded like it was out side my door wasn’t like the last time I stayed probably won’t stay their again
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Drew, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management

6/10 Okay

Bobbie

Travelled with partner
Disliked: Amenities
Cons: staff was cold and unreceptive. Property is shoddy and smelled like a homeless camp. Trash was in all stairwells, which is unseemly and a fire hazard. Pros: affordable Location is within walking distance of many restaurants and shops. Pets are welcome.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Feb 2024
Dear Bobbie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating and pleasant
Stayed 1 night in Feb 2024

2/10 Terrible

Mikaela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just my experience, but I was on a business trip and knew I would arrive quite late around 2am. Unfortunately, due to a severe snow storm my in time became 3:30am. Tim, who was at the desk when I checked in told me that a noon checkout instead of the normal 11am would be alright and if I stayed any hour after it would be $10 per hour. Grateful, I accepted the noon checkout. Walking through the halls to my room. There were rolled up carpet pieces and ladders. The halls smelled like old cigarette smoke amd there were several rooms that had very disruptive people causing commotion in their rooms. Yelling and screaming matches were heard all night and into the morning. When I entered my room, the smoke smell worsened and my allergies kicked in for a restless sleep. (I did not request a smoke free room or expect it but this was a bit out of normal wear and tear after a cleaning). The bathtub was full of short black hairs and the shower curtain had mold on the bottom. I woke up to housekeeping trying to get into my room at three separte occasions. Between the hours of 10am and 11:30am. Not sure why two of these times would be before a regular checkout time but it was very inconsiderate to scare me awake after I had thought I settled the late checkout and I thought it may have been other guests breaking in. When I left, I gave my feedback and I hope that their communication breakdown improves, that they clean the halls and rooms better and the smoke smell.
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management

8/10 Good

MaryAnn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, the room had a horrible stale stench that would not go away. We had a false fire alarm at 3:00 am that took 20 minutes to shut off. Breakfast offering was minimal. I will not stay there again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear MaryAnn, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

4/10 Poor

Renee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Gross
Stayed 1 night in Feb 2024
Response from Hotel Management on 10 Feb 2024
Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Martin

Stayed 4 nights in Jan 2024

10/10 Excellent

Manuel

Business traveller
Good place
Stayed 1 night in Jan 2024

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in the front desk somehow my reservation was interrupted and there was a glitch into acquiring my room. Expedia is an Excellent site and I never had issues with the site. It was the Hotel staff or hotel computer system that caused the mishap with my room. While sleeping and resting (after a seven hour drive and finally resting) l was interrupted by the hotel front desk clerk. I answered my door and she Insisted I go and pay for my room, of which I had already set up through Expedia. I found that very discomforting and in a way degrading. I would like to understand what happened and why this had to be handled in this manner. I didn't ask upon my departure I jus wanted to go upon my business. Please let me know what I did wrong with my reservation and how can I do things differently to avoid this from happening again.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 11 Jan 2024
Dear Guillermo, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with your reservation and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

6/10 Okay

Manuel

Liked: Staff & service
Ac unit don’t work
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Manuel, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience the AC unit may have caused. Our maintenance team is actively addressing the issue to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realize it would be just a cart with oatmeal and granola bars. They also did not have decaf coffee which was also disappointing. I've never stayed somewhere that it wasn't an option. Overall a decent experience
Stayed 2 nights in Dec 2023
Response from Hotel Management on 30 Dec 2023
Dear Jody, Thank you for staying with Extended Stay America and sharing your review. We are pleased to know that you enjoyed the convenient location with lots of shopping and restaurants nearby. We are also glad you loved the kitchen and the comfortable bed. However, we apologize for the inconvenience regarding the payment policy, the loud heater in your room, and the challenges with the key card. We will address these issues internally to ensure improvements. Regarding breakfast, we're sorry it didn't meet your expectations; we'll review our offerings to provide a more satisfying experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!
Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.
Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Dec 2023
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management

6/10 Okay

Rebecca, Palmetto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice-looking property, but I was shocked to find a full kitchen with full-sized refrigerator, sink, microwave, 2-burner stove and plenty of cabinets - all of which were totally empty. There was no coffee pot, no pots or pans of any kind, no cutlery, no plates, cups or glasses. (I went back to my RV which was being worked on near by and got what I needed rather than invest in one of their "kitchen packages.") Other than black areas (mold?) on the grout between the tub and tile, the room looked clean. The bed was comfortable, the hot water, heat and AC worked (although the heater was noisy when it kicked in), but the room was a long walk from the elevator. I learned to use the back stairs and park close to the rear door, although the landings were often littered with cigarette butts and trash bags, and the rear door was never locked. (This is a no smoking property, and it seemed that the smokers used that exit to go outside to smoke.) If I need a hotel in Hillsboro in the future, I will look elsewhere, but if I can't find a similar price, I would stay here again.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 14 Dec 2023
Dear Rebecca, Thank you for taking the time to tell us about your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in some aspects, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

10/10 Excellent

Alena

Stayed 1 night in Dec 2023

2/10 Terrible

kristina

Stayed 1 night in Dec 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean place to stay.
Clean and easy check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property its surounded by many shops, easy to acces and very quiet, tks
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Hector, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your positive feedback on the convenient location surrounded by shops and the tranquility of our property. It's great to hear that you found the area accessible and enjoyed a quiet stay. If you have any further comments or suggestions, feel free to share. We look forward to hosting you again for another pleasant experience. Safe travels!Sincerely,Hotel Management

6/10 Okay

Gerald

Disliked: Property conditions & facilities
Very basic. It was clean but well used, approaching shabby. Tiny room, other noises from guests readily apparent. Very difficult to find the entrance; not their problem but terrible traffic planning.
Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Gerald, Thank you for sharing your feedback about your recent stay. We appreciate your observations, and we're glad to hear that you found the room clean. We understand the challenges with external factors like traffic planning and are sorry for any inconvenience. Your insights help us improve, and we hope you'll consider staying with us again, providing an opportunity to deliver a better experience. Safe travels!Sincerely,Hotel Management

4/10 Poor

CLAUDIA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed at the extended stay in Hillsboro, this time we ended up leaving early because the Wi-Fi was terrible, and could not get it fixed, also found dog poop in the hallway and reported it to the front desk, stinky trash in the stairwells that was not emptied. I will not book this property again.
Response from Hotel Management on 16 Nov 2023
Dear CLAUDIA, We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay with us. It's disheartening to learn about the issues you faced with the Wi-Fi and the property's cleanliness. Please rest assured that we are actively addressing these concerns with our team to prevent such occurrences in the future. We value your feedback and regret that your experience did not meet our usual standards. We appreciate your understanding and hope you will consider giving us another chance in the future.Sincerely,Hotel Management

8/10 Good

Martin

Stayed 1 night in Nov 2023

8/10 Good

Carlos

Did we enjoy thanks
Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Disliked: Staff & service, property conditions & facilities
They wanted to charge me for my service dog for one. I was on the second floor and there was somebody that was being very loud in the hallway most of the night I was barely able to sleep.
Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Kimberly, We apologize for any inconvenience you experienced during your stay. It is not appropriate to charge for a service dog, as they are protected under the ADA, and we're sorry for any misunderstanding. Additionally, we regret that there were noise disturbances in the hallway, which hindered your sleep. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Avoid this place- dirty, poorly maintained.
Piled up rubbish and smoking in rooms throughout this hotel - despite the 'Non-smoking' room labels on doors. The room configuration was great so very disappointed as was hoping to return for a month next year. Would not come back here! I would describe this place as 'feral' and because it was so poorly looked after, with mounds (literally) of trash in and around the massive bin in the stairwell that was also so dirty it must have been a month since its floors were cleaned. I never heard a vacuum cleaner the entire 5 days I was there even though there was dirt and leaves all down the carpeted hallway. The state of the place, the lack of oversight by staff, meant it didn't feel safe.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 5 Nov 2023
Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Portland.Sincerely,Hotel Management

6/10 Okay

Jayashree

Stayed 1 night in Oct 2023

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like pet friendliness
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear Yvonne, Thank you for including Extended Stay America in your travel plans. We are delighted you enjoyed your stay and glad you loved our pet friendly environment. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Besides the smoke alarm going off and the entire hotel being evacuated at 3:30 in the morning until the fire department arrived and confirmed it was a false alarm, the room was clean and staff was great. Good location
Stayed 1 night in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Jordan, We apologize for the inconvenience caused by the false alarm that led to the evacuation of the hotel. We understand that this must have been disruptive, especially during the early morning hours. Apart from this, we are glad that the room was clean and that our staff provided excellent service. We are also pleased that our location worked well for you. We appreciate your understanding and patience during the situation, and we hope to welcome you back again for a more pleasant stay in the future.Sincerely,Hotel Management

8/10 Good

Sally

Liked: Staff & service
Thin walls. Could hear conversations through walls & doors.
Stayed 1 night in Oct 2023

10/10 Excellent

Marlane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't aware it has a kitchen so I will be looking for Extended Stay hotels in my future travels. I loved that it was in a convenient location with restaurants and shopping in a walkable distance.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 28 Oct 2023
Dear Marlane, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location, close to restaurants and shopping within walkable distance, was perfect for your visit, and it was convenient to have a kitchen in the room. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, staff & service
Zero stars HORRIBLE hotel
So check in is at 3pm at this hotel. We showed up at 6:30pm and the room wasn’t ready, they were short staffed and had to call other properties for help. Ok, I get it. Short staffed is a regular thing now. Tim at the front desk apologized and was really nice. I asked if we could have a later check out for the inconvenience, he said yes and said we could check out at noon instead of 11am. Awesome, thank you. We went to our room and it smelled nice, but it looked like a complete facade. The floors were super sticky and looked like they hadn’t been swept or mopped. The lock on the door was falling off, the door handle to the bedroom was broken and fell off once. I did the best I could to get it back on and stay. Under the bed was FILTHY and had trash under it…they don’t look under the bed when they clean? The microwave plate was missing and the microwave just wouldn’t work at all. They didn't have silverware, they didn’t have plates, they had a couple pots and pans to borrow and that was basically it. The following day for check out, we were told noon, yet someone came knocking on our door at 11:30 and said check out was at 11. I informed her we were given a later check out since our room wasn’t even remotely close to ready at the proper check in time. She said she was not informed about that but if we checked out later than 11:59 we would be charged a late fee. Zero stars. Tim was great. So was the sweet lady who worked night shift.
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Melissa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

6/10 Okay

Lana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was a good stay. We just wish we would of had another trash can in the room besides the one in the bathroom.
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Lana, Thank you for staying with us. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the dustbin with the appropriate individuals. We cannot improve our service to our guests without feedback, so we thank you for sharing. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

allen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad room
Did have the King bed room available that we paid for. they gave us a room with 2 double beds. Suppose to be non smoking romm and the room stunck so bad we could not stay in the room so contacted manager and was told it was that room or nothing so we left.
Stayed 1 night in Oct 2023
Response from Hotel Management on 17 Oct 2023
Dear Allen, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service
Had friends coming in to town. They checked in to find their assigned room dirty complete with used Mens underwear left from a previous guest. When they requested a new room the front desk tried to charge them a fee to switch rooms. I show up to check into my room (booked and payed for already) and get told that the only room available is listed as dirty. The front desk girl seriously asked me if I minded that the room was dirty and that they could get house keeping to come in the morning. With no rooms, the front desk girl was told by her manager to transfer us to their sister property. She then cancelled both reservations and told us it would be “impersonating” us under a name not her own to call the sister property to transfer us over and that we would need to remake new reservations elsewhere.
Stayed 1 night in Oct 2023
Response from Hotel Management on 14 Oct 2023
Dear Lindsey, Thank you for the review. We aim to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We completely understand your frustration and the inconvenience this caused you. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

10/10 Excellent

Mary Pitchford, Henderson

Stayed 6 nights in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized
Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Oct 2023
Dear Ronald, Thank you for staying with Extended Stay America and for your excellent review. We're thrilled to read that you found our property very clean and organized. Our team works hard to maintain a high standard of cleanliness to ensure a pleasant experience for all our guests, and we're glad our efforts have paid off. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely,Hotel Management

8/10 Good

Allan

Travelled with family
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Low budget condition hotel
The exterior of the hotel looks great, lobby is fine too, however, the room hallways and rooms are terrible. They look like an old Motel 6. The rooms have very old run down furniture, beds feel terrible, like $20 mattresses, and the carpet in the room and hallways need to be replaced bad! The hallways and rooms need a COMPLETE renovation, just too old and nasty!! The area is nice, but hotel is run down!!
Stayed 1 night in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Jennifer, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Sep 2023
Response from Hotel Management on 28 Sep 2023
Dear Ronald, We appreciate you taking the time to leave your generous rating regarding your recent visit to Extended Stay America. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It is a pleasure to know your enriching stay and how much you enjoyed our beautiful, well-maintained property. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Hotel Management

10/10 Excellent

GADISE

Stayed 2 nights in Sep 2023

6/10 Okay

Robert

Bye
Stayed 1 night in Sep 2023
Response from Hotel Management on 30 Sep 2023
Dear Robert, Thank you for sharing your rating. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We never want to disappoint any of our guests, so we are sorry for your concerns during your stay. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Rose M

Liked: Cleanliness, staff & service
Disliked: Amenities
I checked out a coffeemaker for my room but in the morning when I went to make coffee, I found the old filter and grounds all dried up in the coffeemaker. It was never even checked or cleaned before passing it off to me. I tried to clean it and use it but it made nasty tasting coffee. Very disappointing that no one checked it before giving it to me.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 23 Sep 2023
Dear Rose, We sincerely appreciate your feedback. We sincerely apologize for the inconvenience caused by the unclean coffee maker. We will be taking the necessary steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Dong Heon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 2 nights in Sep 2023
Response from Hotel Management on 17 Sep 2023
Dear Dong Heon, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything stores in Hillsboro
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sep 2023
Dear Jesse, We are overjoyed to read that you had such a pleasant experience with us at Extended Stay America. We work hard to ensure a fulfilling visit for our guests, and we are glad we made this happen for you with our excellent location. It was our pleasure hosting you, and we hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

??

Stayed 1 night in Sep 2023