3 outdoor pools, pool umbrellas, pool loungers

Reviews of Best Western Phuket Ocean Resort

3 out of 5
Best Western Phuket Ocean Resort
562 Patak Road, Karon Beach, Karon, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 137 out of 396 reviews" "
Rating 8 - Good. 177 out of 396 reviews" "
Rating 6 - Okay. 64 out of 396 reviews" "
Rating 4 - Poor. 11 out of 396 reviews" "
Rating 2 - Terrible. 7 out of 396 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Brilliant hotel and staff. Will go back again
Stayed 9 nights in Jun 2022
Response from CRM on 2 Jul 2022
Dear Alun, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Yours, Maureen Arra Lloveras Barranta (Aya) CRM

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was easy and fast, the staff were all very friendly during our entire 5 night stay. The room was spacious & clean, bed was comfortable and the shower was hot. I was told the entire resort was booked out during our stay, therefore picking a early breakfast time to avoid a large queue was needed. My only issue is I have a disability and struggled to reach my room each time due to the amount of stairs and very steep ramps. All in all totally recommend for able bodied people.
Stayed 5 nights in Jan 2020
Response from CRM on 16 Jan 2020
Dear guest, Thank you very much for the great review! We are so honored by your feedback and we do have a great team here so thank you for the acknowledgement . I will definitely pass your comments down to our staff. Thank you and we hope to welcome you back again soon.

4/10 Poor

diane

Liked: Cleanliness
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just satisfying every thing..very good view from the room.
Stayed 20 nights in Oct 2019
Response from CRM on 9 Nov 2019
Dear guest, Many thanks for your kind words. We're delighted to know that you had satisfied stay with us. We all looking forward to welcoming you back in the near future. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Raul, Tel Aviv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An authentic, not flashy, nice hotel. A 5 minute walk to Karon beach with food and pharmacy on the way. The lagoon in front of the hotel is not for swimming. The sunset from floor 5 terrace is spectacular. 3 nice pools, close at 20:00. Friendly, responsive staff. Clean rooms. Breakfast is OK thou variation is limited. 1 minute walk to fantastic "Ann House" family restaurant. Quiet neighborhood.
Stayed 5 nights in Oct 2019
Response from CRM on 18 Oct 2019
Dear Raul, Many thanks for your five star review and kind compliments. We look forward to welcoming you back again for a more pleasurable experience. Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Verified traveller

Liked: Staff & service
Couldn't fault it in any way. Would stay there again and again.
Stayed 7 nights in Oct 2019
Response from CRM on 18 Oct 2019
Dear guest, Thank you very much for choosing to stay with us again again. We're pleased that you had a wonderful stay and eagerly await your return. Yours, Aya

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were friendly and helpful also clean, buffet breakfast was good selection, and having 3 pools was great, we had ocean view room that had lovely view, and the room was a good size. Seven 11 supermarket was a 5 minute walk and close to shops and night market on a Tuesday and Friday
Stayed 10 nights in Jul 2019
Response from CRM on 15 Aug 2019
Dear guest, Thank you very much for sharing your feedback with your recent stay. We're happy to see that you had a enjoyed the room, breakfast pools and view. Your kind words towards to team are really appreciated. We're all glad to be of service and we look forward to welcoming you again in the future. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Enjoyed yhe option of 3 swimming pools. Grounds and room were spotless
Stayed 10 nights in Jun 2019
Response from CRM on 24 Jul 2019
Dear guest, Thank you very much for choosing to stay with us and for your kind words towards the staff, pools and room. The tam and I look forward to welcoming you back on another occasion.

6/10 Okay

AJ, Australia

Travelled with family
Liked: Cleanliness
As it was low season, there was a lot of maintenance work going on. This made it a little noisy during the day time when relaxing by the pool. Proximity to the beach and shops, eateries etc was very handy. The terraced design of the hotel is not really suitable for disabilities / wheelchair access. Up at the higher levels you get a really nice view of Karon Lagoon and Karon Beach and spectacular sunsets. We had a top floor sea facing room with balcony. The hotel staff at breakfast were really nice and made breakfast an enjoyable time. Disappointed on our departure when we paid 800 Baht for transport to the airport and were sent a hot taxi that had been sitting in the sun with the engine off. The taxi didn't cool down sufficiently for the entire trip and was like a sauna. Felt hot and bothered at airport arrival instead of refreshed.
Stayed 11 nights in Jun 2019
Response from CRM on 15 Jul 2019
Dear AJ, Thank you for choosing to stay with us and share your experience. However, we are deeply disappointed to read your feedback and we did not deliver our usual high standards on this occasion. Please accept our sincere apologies from all the team. I have shared all your concern with our team for further improvements and we can prevent not meeting or exceeding our guest's expectation in the future. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Adéle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly and caring staff.
Stayed 8 nights in Jun 2019
Response from CRM on 4 Jul 2019
Dear Adele, Thank you very much for staying with us and excellent review. We eagerly await to your return. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Anthony, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice and clean. Staff very accommodating. Good food.
Stayed 9 nights in Apr 2019
Response from CRM on 17 May 2019
Dear guest, Thank you very much for staying with and for your kind words. We hope to welcome you back again soon at Best Western Phuket Ocean Resort. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Second stay here , must say we enjoyed it . Breakfast is 10 out of 10 . Polite staff , clean rooms, 3 pools to choose from . Will be back next year ...
Stayed 6 nights in May 2019
Response from CRM on 17 May 2019
Dear James, On behalf of the entire team, thank you for choosing to return for your 2nd visit and for sharing how much you feel at homes here. We aim to please and look forward to welcoming you back for your 5th visit and hopefully with your friends. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was fantastic to meany stairs but that didn’t matter after to days legs got used to it breakfast was fantastic
Stayed 9 nights in Apr 2019
Response from CRM on 17 May 2019
Dear Nicholas, Thank you very much for staying with us and "fantastic" feedback. We hope to welcome you again for a future visit. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday. Low price great position.
Stayed 3 nights in Apr 2019
Response from CRM on 23 Apr 2019
Dear guest, Thank you very much for taking your precious time and sharing your review with us. We are delighted to read your wonderful feedback. We look forward to welcoming you back in the near future. Yours, Maureen Arra Lloveras Barranta (Aya)

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Large property on many levels with one lift accessible after many steps, pointless. Pools ok, if anything too warm and although signs up, towel bed reserving from early doors! Resteraunt for breakfast pleasant enough, but waiting times for a table depend on being early to avoided the hordes of plate fillers! Staff a little abrupt compared to other Thai hotels we’ve stayed at. All in all, ok for the 4 nights we stayed but will stay elsewhere on our next visit to Thailand and that includes Karon Beach which we didn’t warm too.
Stayed 4 nights in Apr 2019
Response from CRM on 23 Apr 2019
Dear guest, I'm sorry to heard that your stay did not meet your expectations. All of your comments have been taken up with our team for improvement and all issue that you address is very valuable for us. We sincerely apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Best Western Phuket Ocean Resort. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Sukri, KL, my

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big enough. Got 2 tv's where my 2 child and 1 baby can watch their favourite cartoon while me and my partner can watch ours. Overall I love this hotel and will repeat stay here whenever we visit phuket again.
Stayed 2 nights in Apr 2019
Response from CRM on 16 Apr 2019
Dear Sukri, Lots of thanks for sharing your review. The team an I are happy to see you had a good stay with us. Your confidence to return, based on the thins you described is well appreciated an we hope to welcome you again some day soon. Yours, Maureen Arra Lloveras Barranta (Aya)

2/10 Terrible

Verified traveller

Stayed 6 nights in Apr 2019

6/10 Okay

Kieran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Balcony view was beautiful Pools and chairs plentiful Good breakfast buffet
Stayed 4 nights in Mar 2019
Response from CRM on 15 Mar 2019
Dear guest, Thank you for sharing you experience with us. We are pleased to learn that you had a pleasant and comfortable stay. We appreciate your kind comments. We hope to welcome you back to Best Western Phuket Ocean soon. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice breakfast, sheets were a little dirty, towels were old, close to beach
Stayed 4 nights in Mar 2019
Response from CRM on 14 Mar 2019
Dear guest, Thank you for staying with us and for your time to write a review. We have noted your comments in regards with the sheets and will work for further improvements to make your stay more comfortable in the future. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. The staff were very professional and courteous and the hotel is very well managed. The view for the premium room is excellent, and the breakfast was amazing.
Stayed 2 nights in Feb 2019
Response from CRM on 21 Feb 2019
Dear guest, Thank you for staying with us and for taking the time to share your great experiences with us and fellow travellers. We are pleased to hear that your stay was enjoyable and that we managed to exceed your expectations. We hope to have the chance to welcome you back soon. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Returned several times over the last 5 years Fabulous clean, excellent staff many who have been there for yrs. Nothing is too much trouble, they aim to please. Little construction near by but Not a problem to guests. Thank you so much for our 2 week stay. Will be back next yr xxx Shelley & Alan xxx
Stayed 14 nights in Feb 2019
Response from CRM on 21 Feb 2019
Dear guest, Thank you so much for being our returning guest throughout all these years and taking the time your experience. Having experienced us through years, makes your feedback even more valuable. We're all glad you're happy here and look forward to continue serving you. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Verified traveller

Stayed 14 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2019

8/10 Good

Karina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2018

8/10 Good

Indreesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort
We had a good stay at Best Western, Karon Beach. The rooms were nice with great views. Karon Beach is right across the street. The breakfast was average and the restaurant had limited seating so usually there was a waiting time for getting the table. The swimming pool is awesome, pool side Bar served good food.
Stayed 3 nights in Dec 2018
Response from CRM on 6 Jan 2019
Dear guest, Thank you very much for staying with us. We're glad to know that you're happy with the rooms and you had a good stay. We look forward to welcoming you again on another occasion. Yours, Maureen Arra Lloveras Barranta (Aya) Costumer Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Updated property. Great staff. Tasty breakfast was included in the booking. Close to everything, shopping, food, groceries, beach. Drinks are good, although a bit pricey compared to the outside restaurants, the 2 for 1 happy hour drinks (8-10pm) are a great value. Ohhh did I mention the views? This property is on a hill so you will have to do a few steps, but there is an elevator to the rooms, the views are worth the walk up the stairs.
Stayed 9 nights in Dec 2018
Response from CRM on 20 Dec 2018
Dear guest, Thank you so much for your kind and encouraging review. It's been our pleasure having you here and we are delighted that you have an enjoyable stay. I'm please to know you are happy with the service and the overall facilities of the hotel. Yes, our resort style & lush landscaping indeed stands out from other places. Yours, Maureen Arra Lloveras Barranta (Aya) Costumer Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service from most of the hotel staff. Room was clean and comfortable. had a good stay at best western.
Stayed 4 nights in Nov 2018
Response from CRM on 1 Dec 2018
Dear guest, Thank you for the wonderful rating and staying with us. It's been our great pleasure having you here and we glad that you enjoyed your stay. Your kind and encouraging compliments are greatly appreciated and will be pass on to my team. We look forward to welcome you here again in the future. Yours, Maureen Arra Lloveras Barranta (Aya) Costumer Relations Manager

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise hotel
Amazing hotel , didn’t expect a view over Kata beach , great balcony, breakfast to die for .. For the money I have never stayed in a better hotel .kant fault it .service always with a smile ..
Stayed 4 nights in Oct 2018
Response from Matt on 27 Oct 2018
Dear James H., Warm Greetings from the Best Western Phuket Ocean Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a amazing time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Thank you very much for your kind comments about our great price performance and the breakfast buffet. We will certainly share it with the whole team! Sincerely, Matthias Bresser Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sunsets
We loved everything. Hotel close to road which was really convenient but traffic noise might irritate some. Loved the ocean views with great sunsets. Pool great temperature
Stayed 2 nights in Oct 2018
Response from Matt on 10 Oct 2018
Dear valued guest, thank you very much for this review about your stay in the Best Western Phuket Ocean Resort! Thank you for let us know that you loved everything, especially the great sunsets. We would appreciate a return of you and send you until then our best wishes. With kind regards, Matthias Bresser Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, restaurants, downtown and shopping
Stayed 11 nights in Sep 2018
Response from Matt on 5 Oct 2018
Dear valued guest, we really appreciate your positive feedback and all of us hope that we can welcome you soon again. Kind Regards Matthias B. Guest Relation Manager

10/10 Excellent

Bryan

Amazing staff very helpfull and polite..
Stayed 6 nights in Sep 2018
Response from Customer Relations Supervisor on 13 Sep 2018
Thank you for having stayed here and for the positive feedback given to our team. We will definitely share your kind words to them. Kind regards, Edissa.R Customer Relations Supervisor

8/10 Good

Neil, Sydney

Liked: Cleanliness, staff & service
Close to shops and beach
Very friendly staff, room clean and breakfast very good
Stayed 6 nights in Aug 2018
Response from Customer Relations Supervisor on 13 Sep 2018
Thank you for having you here and for your good feedback. We are happy you enjoyed our good location. We hope to welcome you back here soon. Kind regards, Edissa.R Customer Relations Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff great location Breakfast very nice lots of choice Pools and view of ocean fabulous Rate a 10 Kelly from canada
Stayed 3 nights in Aug 2018
Response from Communications Supervisor on 15 Aug 2018
It was a pleasure to have had the opportunity to host your vacation. Thank you for choosing to stay with us. We are delighted that you found our place and what it has to offer to your full satisfaction, from the warm and friendly service, varied breakfast to its great location. We hope that you will return here sometimes in the near future and stay with us again. Kind regards, Edissa.R Communications Supervisor

6/10 Okay

FANA, SYDNEY

is ok but could do beter
very hard for old person because of steps and up hill
Stayed 8 nights in Jul 2018
Response from Communications Supervisor on 24 Jul 2018
Thank you for staying with us and appreciate your feedback. We hope that you will consider staying here again on your next plan visit to Phuket. KInd regards, Edissa.R Communications Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Hotel was good for the price point. Nice pools. One Section was under construction but not an inconvenience. Breakfast was good. Staff very welcoming.
Stayed 5 nights in Jun 2018
Response from Communications Supervisor on 24 Jun 2018
Thank you for choosing to stay with us and for your good feedback! We are glad you liked our place. We hope to welcome you back again here sometime in the near future. Kind regards, Edissa.R Communications Supervisor

8/10 Good

Les, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I found this to be a top hotel. My partner and I stayed for 13 nights and there is very little that we could think of that disappointed us. Rooms were clean - views were fantastic - the 3 pools were always spotless and mostly accessible and the grounds were immaculate. Breakfast was great with a huge selection, and even when busy (the hotel was at capacity during our stay), there was always plenty of seats and plenty of food. The location is perfect, being only a short walk to the beach or the restaurants and bars of Karon, or a quick Tuk Tuk ride to Kata Beach (200 baht) or Patong (400 baht). Staff were friendly, the Spa / Massage was very good and with competitive rates (for a hotel) and if you eat at the restaurant (other than breakfast), again great food at fair prices. The ONLY downside (and for those who have stayed there will know) is the bloody hike up to your room. Hotel is situated on a steep block and there is only one lift, but there are probably 16 steps before you even get to the lift. But if you can handle that, you cannot, in my opinion, fault this fantastic hotel. This is my 7th visit to Phuket and my 6th hotel - it is by far the best for the money I wanted to spend. Would definitely recommend to a friend, and would not hesitate to stay here again. 😄
Stayed 14 nights in Apr 2018
Response from Communications Supervisor on 24 Apr 2018
It was a good read! Thank you for sharing us your good feedback and for positively recommending our place! We would certainly look forward to having you here once again. Kind regards, Edissa.R Communications Supervisor

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay.
Handy for the beach,good pool areas that get busy ,friendly staff. Room was clean and good view towards the beach
Response from Communications Supervisor on 17 Apr 2018
It was a pleasure to have you as our happy guests here. Thank you for staying with us! We are glad to hear you had an enjoyable stay. We hope to welcome you back again here sometime in the near future. Kind regards, Edissa.R

10/10 Excellent

Id, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
Everything was perfect, I’ve enjoyed my holiday. Thank to all the staff for making my stay very comfortable.
Stayed 7 nights in Mar 2018
Response from Communications Supervisor on 3 Apr 2018
It was a pleasure to have you here. Thank you for choosing to stay with us and for a wonderful feedback. We hope that you will soon return and stay with us again. Kind regards, Edissa

6/10 Okay

Verified traveller

Good option at Karon beach
I choose this hotel as it was beautiful location , overall experience was it as good hotel, few things were really hurting as lift was available but mostly out of order, amount of stairs you have to climb with kids without any helper, really surprising. Breakfast very good, but very less vegetarian options. At the time of checkout they tried to charge missing glass worth 50 baht , without checking my room , as it is not possible to check with short time . Finally when we asked to recheck the things again , everything was in place , they really realise or it just to cheat I don't know . Sometimes such things you takeaway for ever for as last hitch. Overall we enjoyed our stay there.
Stayed 3 nights in Mar 2018
Response from Communications Supervisor on 19 Mar 2018
Thank you for choosing to stay here at Best Western Phuket Ocean Resort! And thank you again for sharing us your feedback. We are sorry to hear about the incident happened on the day of your departure. Indeed your room could have been checked thoroughly then hitch could have been avoided as well. Moreover, the lift is working fine though, there are days where we must process its maintenance to keep it in its proper condition. We are sorry for the inconvenience it caused you during that day. Nonetheless, we are pleased that you had a very enjoyable time here. We hope that we will see you back to our resort should you visit Phuket again sometime in the near future. Kind regards, Edissa

8/10 Good

sallyam , uk

Liked: Cleanliness, staff & service, room comfort
Good location
We stayed for 5 nights , room was good , excellent air conditioning , we were located on the 2nd floor which was ok ,but lots of steps so glad that we were not staying any higher up. Breakfast choices fine . Snack bar by pool very good , but could perhaps have more tables for lunches .
Stayed 5 nights in Feb 2018
Response from Communications Supervisor on 8 Mar 2018
Thank you for choosing to stay with us and for sharing your constructive feedback. By letting us aware how we can improve you are helping deliver a better service to you and our incoming guests in the future. We appreciate and thank you once again. We hope that the positive views of your stay will encourage you to come back and stay with us again. Kind regards, Edissa

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality! Great Location
I was a solo traveler and had a couple of plans that needed re-scheduled due to a snow storm. The hotel staff were amazing and helped me after my stressful travels to get there. The pools are very clean and shaded. My room was an an ocean view suite, just beautiful with a walk out patio to sit up high with a great view. The location was great, close to nice places to eat, fun shopping market, and steps from the ocean, just breath taking place. The lounge is very social with TVs, sofas, and lounges to rest. The breakfast was fantastic they offered great Western and International food many choices. The stay was absolutely perfect, I would book again and hope to return one day
Stayed 1 night in Jan 2018
Response from Communications Supervisor on 5 Feb 2018
Thank you for choosing to stay in our resort and for taking the time to share us your amazing holiday experience! We are pleased to hear you did find our place to your satisfaction not to mention its great location. We shall then anticipate your soon next return. Kind regards, Edissa

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karon stay
Last place on our trip came here after few days at expensive luxury hotel ,this hotel quite ok maybe not dated but nothing wrong with it ,we spent a lot of time in room as it was far too hot outside ,it did not seem to bother all the guests. Round the pools but we could not take it hotel few hundred yards from the main town areas which made it quiet ,overall a good area and good hotel with excellent big buffet breakfast
Stayed 3 nights in Jan 2018
Response from Communications Supervisor on 3 Feb 2018
Thank you for choosing to stay with us and for sharing your good feedback! We are pleased you did like our place, location and its varied breakfast. We hope to be of service to you again in the near future. Kind regards, Edissa C. Royo

8/10 Good

Jeff, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week in Karon
A pretty good stay at BW phuket ocean. Lovely sunset views over Karon Beach which is a 5 min walk away though you do have to cross a busy road
Stayed 6 nights in Jan 2018
Response from Communications Supervisor on 26 Jan 2018
Thank you for choosing to stay with us and for taking the time to share us your feedback! Our location is indeed something we take a real great pride - we are pleased you did appreciate it and had a good stay here. We hope that you will return and stay with us again in the near future. Kind regards, Edissa C. Royo