3 outdoor pools
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Reviews of Sheraton Crescent Hotel

3.5 out of 5
Sheraton Crescent Hotel
2620 W Dunlap Ave, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 999 reviews" "
Rating 8 - Good. 237 out of 999 reviews" "
Rating 6 - Okay. 138 out of 999 reviews" "
Rating 4 - Poor. 76 out of 999 reviews" "
Rating 2 - Terrible. 75 out of 999 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

corey

Stayed 1 night in May 2023

2/10 Terrible

Theodore

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to stay due to a lightning strike and cant get a refund for the booking!

10/10 Excellent

D.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, but the front desk staff was simply amazing. Efficient, courteous, exceptionally friendly. Highly recommend.

6/10 Okay

Julian

Stayed 1 night in Dec 2022

10/10 Excellent

Arnold

Stayed 1 night in Dec 2022

8/10 Good

Adolfo

Stayed 1 night in Dec 2022

8/10 Good

Jeanavive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas with Phoenix Family
Customer Service excellent and accommodating.
Stayed 1 night in Dec 2022

10/10 Excellent

Yoana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A trip to remember
The receptionist she was so nice, and the hotel looks clean.
Stayed 2 nights in Dec 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a two day stay 24-26. Left hotel Xmas day to see family. Upon return our phone chargers and small cooler had disappeared. Took about 3 hours to be returned. Was told new maid messed up despite our luggage and other items still there. Other than that stay was great.
Stayed 2 nights in Dec 2022

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Alan

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 10 nights in Dec 2022

10/10 Excellent

Tarik

8/10 Good

Adriana

10/10 Excellent

Manuel

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not get the room I booked and payed for with Expedia! The staff said third party sites like Expedia don't check on availability and there wasn't anything they could do! I ended up having to take a standard 2 bed room! My friend certainly did not understand why I got 2 beds! Wanted to take a bath, the plug in the tub didn't work and was unable to take a relaxing bath! Then when I showered, the water saving shower head was good, HOWEVER, the spout continued to run more water out of it thereby reducing any eco effect concerning water usage! The TV remote hardly worked and the TV had lots of vertical lines making it almost impossible to watch! Extremely disappointed with both Expedia and Sheridan! Didn't get what I paid for!

8/10 Good

Kathleen A dela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice restaurants, amenities and room. Sone parts of the hotel is a bit dated, doors, shower, safe etc.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Levi

Stayed 1 night in Dec 2022

10/10 Excellent

Michaela

Stayed 2 nights in Dec 2022

6/10 Okay

marie

Liked: Cleanliness, staff & service, amenities
There is a lot of homeless population around the area, so I would not recommend walking. The hotel was nice. my room was spacious, could stand for some upgrading it looked slightly old. Staff was super nice, cafe food was just okay not an in depth menu for a Sheraton hotel. My room was located at the end of a hallway that somehow extended and it took me an extra few minutes to find my room in Narnia.
Stayed 2 nights in Dec 2022

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Beth

Stayed 1 night in Dec 2022

8/10 Good

Abril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weeknd family trip
The property was clean and comfortable environment. The receptionist was friendly and fast check in. The only thing is that when it says non-smoking, this should also include non-smoking of marijuana. The smell coming into our room at night was not pleasant.
Stayed 1 night in Dec 2022

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

beauty_lex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am definitely going to make this my spot to come on my vacations!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Sticky tile floors, even the carpet in the rooms was sticky and gross..i highly suggest wearing socks while in room
Stayed 1 night in Dec 2022

4/10 Poor

Derrick

Travelled with partner
Disliked: Property conditions & facilities
It was so disappointed when we arrived at 12:30 AM and we were tired and the fire alarm went off at 3:15AM. We half asleep and we have to walk around the building (elevator not recommended). And it was a FALSE ALARM...

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job Robbie!
Robbie was great at check in!
Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality for a good price. Convenient to my family. Centrally located for our needs.
Stayed 2 nights in Nov 2022

4/10 Poor

Jaime

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Tamela

Stayed 1 night in Nov 2022

6/10 Okay

Rafael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bad say
Problem changing in. From desk. Not room i requested. Door problem. Had to wait for maintenance problem not resolved etc. Bad day. Whish i took pics.
Stayed 2 nights in Nov 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Clean but small room.
Stayed 2 nights in Nov 2022

4/10 Poor

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Heat didn’t work in my room on the 1st cold weekend. Repair came, said they fixed it, went to bed, woke up at 3am to a 60 room. I like it cool when I sleep but that was too much, especially for the rate I paid. Overall the property seemed to be nice at one point but they have let it slip and appears run down a bit. Light in the shower didn’t work, wallpaper peeling ect. Won’t be going back. Staff was nice though

10/10 Excellent

seme

Stayed 2 nights in Oct 2022

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not enough lighting around desk in room. No continental breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

NGUYEN

Stayed 2 nights in Oct 2022

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and our room was very clean.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Okay.
This hotel needs to be updated for the money they charge a night and it’s unsafe. I was getting out of the jacuzzi and the handle bar was very loose (it could be pulled out of the ground) and I almost fell.
Stayed 2 nights in Oct 2022

8/10 Good

Jun Fui

Stayed 1 night in Oct 2022

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators were filthy, most of the elevator up down arrows on elevator didn’t work neither did floor numbers in elevator. tub had mold. Ran out of conditioner. Didn’t get all my change back from breakfast because they didn’t have coins. Employee in coyote cafe not friendly and food on display was unappealing looked like a semi ran over it 10 years ago and they saved it in a case. Parking structure says park at own risk and a lot of homeless sleeping near building. Parking structure reeked of pot.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jerry

Stayed 1 night in Oct 2022

10/10 Excellent

Viani

Stayed 4 nights in Sep 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but very nice
Stayed 1 night in Oct 2022

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and activities
Stayed 1 night in Sep 2022

10/10 Excellent

Diana

Stayed 2 nights in Sep 2022