Exterior

Reviews of Sonesta Select Phoenix Chandler

3 out of 5
Sonesta Select Phoenix Chandler
920 N 54th St, Chandler, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrei, New York

Travelled with family
Liked: Amenities
Nice and modern interior. Clean and very reasonably priced. Very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last minute and it was an excellent choice. We needed an extra blanket and not even 5mins after we hung up the phone the blanket was at the door. Comfy beds, big TV, loved it. We would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and in such a nice area. Lots of shops and dining.
Stayed 2 nights in Apr 2024

10/10 Excellent

cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing service as well
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the courtyard view room and the easy access to the pool is awesome. Very satisfied with the room and for a price you can’t beat.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Rachel, it's wonderful to hear you appreciated the courtyard view and convenient pool access at Sonesta Select Phoenix Chandler. We're delighted that the room met your expectations and that you found our pricing favorable. Hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice welcome, spacious and clean room, a pool where my kids made Friends. Bravo !
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
David, it's wonderful to hear that you received a warm reception at Sonesta Select Phoenix Chandler and found the room to be ample and pristine. We're thrilled that your children enjoyed the pool and made new friends - what a delightful bonus! Your kind words are greatly appreciated. We look forward to welcoming you and your family back for another memorable stay.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for taking the time to leave us a 4/5 rating, Scott!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta Select Phoenix Chandler.

6/10 Okay

Dina

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The fan in the bathroom was very noisy, the security bar was broken on the slider, there was noise out by the pool.. it was ok but I wouldn’t stay there again. Staff was great though & tge breakfast sandwiches were good!
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Dina, thank you for taking the time to share your experience. It's unfortunate to hear about the bathroom fan and the security bar issues you encountered. Our team is committed to investigating and fixing any maintenance concerns such as these promptly. Sorry if the outdoor noises affected your stay. However, we're glad to hear that the team members made a good impression and that you appreciated our breakfast sandwiches. Your feedback is important to us in improving future guest experiences.

10/10 Excellent

Jerry

Good
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jerry, we are thrilled to know you had a positive stay at Sonesta Select Phoenix Chandler. We strive to offer an enjoyable experience for all our guests and your feedback is greatly appreciated. We hope to welcome you back soon for another great stay!

10/10 Excellent

Sandrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was a very positive experience. I recommend to family and friends. Easy check in and enjoyed my stay. Thank you so much. My next trip I will be staying here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Sandrea, thank you for sharing your experience. Your recommendation to friends and family means a lot to us at Sonesta Select Phoenix Chandler. We're thrilled to hear that check-in was effortless and you enjoyed your stay. It's exciting to know you're already planning on staying with us on your next trip. Thank you again, we look forward to welcoming you back.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Christopher, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're thrilled to hear you found our team members to be both courteous and proficient. We look forward to welcoming you back on your next trip.

8/10 Good

Randy

Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Randy, it's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. Our team is thrilled to receive your rating. We hope to host you again soon to provide an even better experience.

10/10 Excellent

Kurt, Austin

Liked: Staff & service, property conditions & facilities
Nice lodging
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the perfect rating, Kurt!We are very pleased to hear that you had a wonderful stay at Sonesta Select Phoenix Chandler. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Fredricka

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Fredricka, it's delightful to hear that you appreciated our team members at the Sonesta Select Phoenix Chandler. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Customer Service on 12 Apr 2024
Jennifer, thank you for your high-rating Expedia review! It's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was. Rey nice
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Amy, thank you for sharing your positive feedback about your stay at Sonesta Select Phoenix Chandler. We are delighted that your experience was enjoyable. We hope to welcome you back soon.

10/10 Excellent

Dico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and safe and convenient
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Dico, it's a delight to hear you enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive comments regarding our desirable location and quality accommodations truly made our day. We thank you for choosing us and hope to welcome you back in the future.

8/10 Good

Reginald, Broadview

Travelled with family
Liked: Staff & service, property conditions & facilities
They can place a bit more focus on cleanliness in the bathroom and sink area specifically around the stone of the vanity and the shower for mildew as well as the tank top of the toilets
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Reginald, it's wonderful to hear that your overall experience at Sonesta Select Phoenix Chandler was positive. Ensuring a clean and comfortable environment is at the top of our priority list, so we appreciate your feedback regarding the bathroom. We are taking immediate measures to ensure our team members pay extra attention to these areas for optimum cleanliness. We're looking forward to welcoming you back, and ensuring an even more satisfactory stay.

8/10 Good

Florentino

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It’s location is perfect
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Florentino, thank you for sharing your positive feedback. We're thrilled you found the location of Sonesta Select Phoenix Chandler to be ideal. It's our goal to provide a convenient and exceptional stay for all our guests. We hope to see you again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 5 nights in Mar 2024
Response from Hoppy on 30 Mar 2024
Richard, thank you for your review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Kyla, thanks for choosing Sonesta Select Phoenix Chandler and for your rating. We're glad you enjoyed your stay, and we hope to see you again on your next visit to Phoenix.

10/10 Excellent

Naomi, Oro Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Naomi, it's splendid to hear that you've had a positive experience at Sonesta Select Phoenix Chandler. We're always thrilled to receive such concise and positive feedback. It's our pleasure having you as a guest and we can't wait to welcome you back in the future. Thank you for choosing us.

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was clean and a good location for us. It was baseball season so there were a TON of people at the hotel and our room was switched from 2 Queen beds to a Queen and sleeper sofa. They were kind enough to discount the room rate as a result. All the front desk staff were very helpful. The A/C was loud and the bathroom fan was also loud - I noted that for them at checkout so they can fix. The pool was nice and food was closeby.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Meredith, we're delighted to hear that you enjoyed your stay at the Sonesta Select Phoenix Chandler. It's great to know our strategic location was beneficial to you and that you appreciated the cleanliness of our property. We're glad our team's efforts at the front desk didn't go unnoticed and that you found value in the room adjustment. We regret any inconvenience caused by the noise from the A/C and restroom fan. Rest assured, your feedback has been noted and will be helpful for our maintenance team. Thank you for praising our well-maintained pool area and the proximity of dining options. We look forward to welcoming you back during your next trip to Phoenix!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great and affordable place to stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Angela, we're thrilled to hear that you found the Sonesta Select Phoenix Chandler to be both excellent and budget-friendly. We aim to provide a great value experience for our guests and it's gratifying to know we met your expectations. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future!

2/10 Terrible

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room we booked through Expedia and paid for ahead of time wasnt available. Staff made sure we got a roll away bed to compensate. The room's TV wasn't working to allow us to watch any channels. Two different remotes, still not working. It seems little, but that's huge when you have kids. No maintenance staff available to help. That's not customer service.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Thomas, it's disappointing to discover your stay did not meet expectations due to the unavailability of your reserved room and issues with the television. Our team's aim was to provide a resolution with the rollaway bed, yet we see the gestures were inadequate. We place great importance on maintaining all room amenities, and your experience with the TV was indeed untoward. We regret the lack of assistance at the time. Your insight has identified areas that require attention and we will be sure to address these. We hope for another opportunity to deliver a more revitalizing and seamless experience in the future.

4/10 Poor

David

Disliked: Cleanliness, amenities
Just okay
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
David, it's concerning to hear that your recent experience was marked as just adequate. We genuinely strive to exceed our guests' expectations and we're disappointed to learn that we fell short in your case. Next time, please do let us know if anything is needed to enhance your stay, as we're always here to assist. We hope you'll give us another opportunity to better serve you in the future.

8/10 Good

Brian, St Albert

Travelled with family
Excellent area. Tons of shopping and restaurants in walking range.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Brian, it's wonderful to hear that you found the location of Sonesta Select Phoenix Chandler beneficial with an abundance of shopping options and eateries in close proximity. Your positive feedback is greatly appreciated and we hope to see you again in the future.

8/10 Good

JOHN

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Thank you for the great rating, John!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select Phoenix Chandler. We'd like to share an even better experience with you soon.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat, clean, and safe. Wonderful help from the clerk I believe his name was Devin. He was excellent.
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Sheila, it's fantastic to hear that your stay at Sonesta Select Phoenix Chandler met your expectations. Aren't our team members, like Devin, just excellent? We strive to maintain a neat, clean, and secure environment for our valued guests just like you. We look forward to your return visit.

8/10 Good

JOHN

Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
John, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're delighted to learn that you left us a positive rating. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Pedro, we're delighted to know you found the Sonesta Select Phoenix Chandler neat and cozy. We will continue maintaining our high-standards for valued guests like yourself. We look forward to your next visit.

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Amenities
Was surprised by the $5.00 per night parking fee. Stayed last year, don't recall paying for parking. Also, there was no body wash in the shower. There's lots of dining options nearby but limited shopping for essentials, body wash, shampoo, etc.
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Carol, we regret to hear about the unexpected parking fee and the missing amenities in the shower area. We strive to be transparent about all costs and to provide every necessary item for your stay. It's pleasing to know that the plethora of dining options met your approval, though it appears our location lacked some convenience regarding essential shopping. We'll take a note of your feedback and we appreciate you taking the time to share it. We hope to serve you better in future visits.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Ed, thank you for staying with us at Sonesta Select Phoenix Chandler and for taking the time to rate us. We're thrilled to see that you had a satisfying experience. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Therese

Travelled with family
Liked: Cleanliness, staff & service
We received a room with a broken sofa bed and had to move to another room. The second room sofa bed was fine but the restroom was rundown; vent falling from roof, bathtub stains, floor had dust buildup, fan was loud.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Therese, we appreciate the time you took to provide feedback about your experience. It's disheartening to learn that there were some challenges with your accommodations and that the cleanliness and upkeep of the restroom weren't up to par in the second room. At Sonesta Select Phoenix Chandler, we strive to present rooms that are clean, comfortable and well-maintained. We value your comments and will address them with our team members. Thanks again for letting us know.

10/10 Excellent

Devin

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Thanks for sharing this perfect rating, Devin!We're thrilled to hear you enjoyed your stay at Sonesta Select Phoenix Chandler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Leo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and had shopping and other amenities conveniently located
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Leo, thank you for taking the time to share your experience at Sonesta Select Phoenix Chandler. We're glad to know that the location's tranquility and its proximity to shopping facilities were a plus for you. We hope to serve you again in the near future.

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay compared to a lot of places in the area and the price
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Hunter, we are thrilled to read that you consider your stay at Sonesta Select Phoenix Chandler to stand out from others in the area, all while offering value for money. We're glad your experience was positive and are grateful for your review. Looking forward to your next visit.

8/10 Good

Ben

Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
We appreciate your lovely rating, Ben!The satisfaction of our guests is important to us, and we can't wait to see you back again at Sonesta Select Phoenix Chandler soon.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was large, clean, and felt very safe. My room was spotless and comfortable. The room had tons of outlets all over for easy charging which was very nice. My room faced the interstate and I didn't hear any of the noise the entire stay. I would recommend this property and if I'm back in the area, I would stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Alex, it's delightful to hear about your wonderful experience at the Sonesta Select Phoenix Chandler. We're thrilled to know the cleanliness, comfort, and overall peaceful atmosphere of your room met your expectations. Your enjoyment, particularly of the abundant charging outlets, reassures us that we're providing the expected level of convenience for our guests. We appreciate your endorsement and look forward to welcoming you back should your travels bring you to our area again.

6/10 Okay

Brandy

Business traveller
Disliked: Cleanliness, staff & service
Staff was rude
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Brandy, we're disappointed to hear about your impression of our team members' demeanor. Catering to our guests with the utmost respect and courtesy is always at the top of our priorities. We hope for another opportunity to show you the true hospitality we're known for.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Mary, Sonesta Select Phoenix Chandler greatly appreciates your four-star review on Expedia. It's wonderful to know that your stay pleased you. We are committed to maintaining the quality of experience for which we're known, and your feedback inspires us to be better. Thank you, looking forward to welcoming you back in the near future.

2/10 Terrible

Devin

Disliked: Cleanliness, property conditions & facilities
Terrible the room was very unsanitary then I tell the front desk about there being human feces stained on the floor and residue left on the walls I get no response or compensation for this filthy mess. I hardly slept due to the lingering stench.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
We appreciate the feedback, Devin.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing. Someone from our hotel will be in touch with you shortly!

4/10 Poor

Jonas

Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 3 star hotel. The air conditioner was loud and noisy. The bathroom was not up to par. Spend more and go somewhere else.
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Jonas, we regret to hear about the disturbance you experienced with the air conditioning and your dissatisfaction with the bathroom. It's inconvenient, and we sincerely apologize for any discomfort caused. Your insights are essential, and we will certainly relay your points to our team members in an effort to enhance our guest experience. We appreciate your feedback and hope for another chance to serve you better in the future.

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. I would stay here again
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Virginia, it's delightful to discover you found Sonesta Select Phoenix Chandler to be a convenient choice and appreciate your interest in staying with us again. We eagerly await your return visit.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Devon and Lisa at the front desk were great! Stay was nice only complaint is a dysfunctional hot tub.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Kelly, it's fantastic to hear you had such a positive interaction with Devon and Lisa at the front desk of Sonesta Select Phoenix Chandler! We're always striving to ensure our guests have a stellar stay. Your feedback about the hot tub has been noted, and we appreciate your understanding as we continually improve our amenities for guests like you. Looking forward to welcoming you back on future visits.

8/10 Good

Cheylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great, other than my room wasn’t cleaned during my week long stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Cheylene, it's heartening to hear that you loved most aspects of your stay at Sonesta Select Phoenix Chandler. We take note of your feedback regarding housekeeping, which is not our norm. We strive for the utmost cleanliness and will surely take steps to ensure excellence in this area moving forward. We hope to have the opportunity to provide you with an even more satisfying experience on your next visit.

8/10 Good

DEBBY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were great. I couldn't believe how well I slept. I booked here looking forward to the hot tub and pool, unfortunately neither were in working condition, I was very disappointed. My stay was 4 nights and the staff was ok but a little annoyed with me for asking if the hot tub was going to be fixed.
Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Debby, it's delightful to hear that the quality of the bed and pillows at Sonesta Select Phoenix Chandler provided a great night's sleep for you. As for your concerns about the unavailability of the pool and hot tub, we are sorry it fell short of your expectations. Our team members aim to provide top-notch service and we regret if any interaction seemed less than satisfactory. Rest assured, we are continually focusing on enhancing our guest facilities and service delivery. We thank you for your review and we hope to have the chance to serve you again in the future.

10/10 Excellent

Cheylene

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the wonderful rating, Cheylene!It's fantastic you enjoyed your time at Sonesta Select Phoenix Chandler so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Thanks for the outstanding rating, Christopher!We're delighted your time at Sonesta Select Phoenix Chandler was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Deborah, De Pere

Liked: Cleanliness, staff & service, property conditions & facilities
We were there less than 12 hours. Staff was nice. Bed was comfortable. Room was clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Deborah, it's wonderful to hear that you had a pleasant stay at Sonesta Select Phoenix Chandler, albeit short. We're glad our team members were hospitable and that you found the bed to be comfortable and your room impeccable. We look forward to hosting you for a longer visit in the future.