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I stayed two nights at this hotel for my birthday lodging. The room was very clean. The Riverview option of the room was exquisite. And location was great.
Growing up in Philly I never Experienced the culture right by the riverside. It was vibrant and life giving. And not too far from the local attractions in center city which was just a six dollar Uber ride away in the morning.
I gave a four for property conditions because the beds weren’t as comfortable as I expected. But everything else was exceptional.
I will definitely recommend this location
Shakeena
Stayed 2 nights in Apr 2024
Response from Weenann on 24 Apr 2024
Thanks for such a glowing review!!! We are certainly happy that you had such a great birthday. We hope to see you again one day but definitely tell all of your friends.
8/10 Good
Rick
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service
Parking lot is a nightmare.
Rick
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 12 Apr 2024
Good day Rick, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!
Comfortable beds with fluff pillows.
The river view we had from the 4th floor was nothing short of spectacular, especially the sunrise.
The free breakfast was excellent. Cooked, not microwaved scrambled eggs. The sausage and potatoes were great and I finished it off with a freshly baked cinnamon roll. Biscuits and gravy too if that’s your thing.
The entire staff was exceptionally friendly.
The only thing I would request is luggage carts. If there were any I didn’t see them.
Overall was very good. The only reason I wouldn’t rate it excellent is no onsite bar and dinner restaurant. They just don’t have room for it. Plenty of places nearby so not a big deal. Would definitely stay there again.
John
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
John, Thank you for much for the detailed review! Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our beds comfortable. We also appreciate your kind words about our friendly staff. While we don't have an onsite bar or dinner restaurant due to space limitations, we're glad you found plenty of nearby options to explore. We look forward to welcoming you back on your next visit to Pennsylvania!
Very clean. Staff was very pleasant. We had a great view of the bridge!
Kristin
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 25 Mar 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!
10/10 Excellent
YUKO
25 Mar 2024
YUKO
Stayed 1 night in Mar 2024
Response from Amber on 26 Mar 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!
8/10 Good
Pradeep
23 Mar 2024
Pradeep
Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Pradeep, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!
Staff is very friendly and helpful! Good location too!
Angela
Stayed 1 night in Mar 2024
Response from Amber on 15 Mar 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!
10/10 Excellent
Stephanie
Travelled with family
6 Mar 2024
Great Hotel
Stephanie
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 6 Mar 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
10/10 Excellent
DaCosta
3 Mar 2024
DaCosta
Stayed 2 nights in Mar 2024
Response from Shabbaz R. on 23 Mar 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster.
Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
Curt
Stayed 4 nights in Feb 2024
Response from Front Desk on 1 Mar 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
Emanuela
Stayed 2 nights in Feb 2024
Response from Shabbaz R. on 28 Feb 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Good day justin, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
Beds were very uncomfortable. Very loud from outside sources and people staying in the hotel.
Russell
Stayed 2 nights in Jan 2024
Response from Amber on 29 Jan 2024
Russell, Thank you for sharing your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay.We apologize for the disturbance caused by external sources and other guests. We will explore ways to minimize noise within our control and enhance our efforts to create a peaceful environment for all our guests.
Room was clean, staff was friendly and the parking was very easy to access.
Maria
Stayed 1 night in Jan 2024
Response from Tonya on 29 Jan 2024
Thank you for taking the time to review you stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.
Troy, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
The Main Street was flooded and I could check in until after 7p. This hotel upgraded my room for the inconvenience. And the breakfast was great
Maria
Stayed 1 night in Jan 2024
Response from Shabbaz R. on 24 Jan 2024
Maria, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
$32.00/day (?) for parking while you're staying in the hotel is probably the main reason I might not return to this hotel...
Alberto
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Alberto, Thank you for your feedback! We are sorry that you're upset about our parking charges we assure you that we have the cheapest overnight parking in the city. We hope you decide to stay with us again soon!
Hotel and staff were great but streets around this location are easily flooded
Verified traveller
Stayed 1 night in Jan 2024
Response from Weenann on 14 Jan 2024
Thank you for staying with us. We do apologize about the flooding that occurred. Please note that this is not normal for us. With all of the rain that we have been experiencing, the river just couldn't hold it all. Hopefully you will be able to return some time and you'll see. Thanks again for staying with us.
The hotel is very central, closed to the stores and restaurants. Located on the historic area you can organize your own trip to multiple places. Also offers an amazing view of Penns- landing and the Delaware river.
Lissbeth
Stayed 3 nights in Jan 2024
Response from Weenann on 14 Jan 2024
It sounds like you had a great stay, and we are happy about that! We hope to see you again soon at the Holiday Inn Express Penns Landing.
The room smelled, staff offered to change rooms to address. the Hallway smelled as well.
Jennifer
Stayed 3 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Jennifer, We have followed up with this issue. The appropriate department has been informed. Thank you for your feedback! We hope to welcome you back again soon!
Liked the security of the building and the staff was very helpful, the River view was great & very pretty at night!
Diane
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Diane, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
10/10 Excellent
Oleg, Malverne
4 Jan 2024
Oleg
Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Oleg, Thank you for your feedback! We hope you decide to stay with us again in the future.
10/10 Excellent
Nicola
2 Jan 2024
Nicola
Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Nicola, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
Fire alarm went off close to midnight. It was a false alarm, but no attempt was made by the staff to notify guests of that fact until we climbed down 8 flights of stairs and got to the lobby. Luckily all the guests kept their cool but if there had been a stampede to the exit, someone could have gotten hurt. Nobody from the staff attempted to enter the stairwell and tell any guests that it was safe to return to their rooms. Apparently the fire alarm was pulled by a couple of kids who were not staying at the hotel, which made me quite unnerved about security -- how were they even able to enter the building that late at night without a keycard? The whole thing seemed fishy. Many guests were really upset by the situation. I like this hotel's location near Penn's Landing and if you get the River View it's a great scene from the window, but I must say that this time my experience was not great. I was able to get a partial refund (less than 20% of my total cost) but I had to spend almost a half an hour jumping through bureaucratic hoops to do so.
Verified traveller
Stayed 1 night in Dec 2023
Response from Weenann on 3 Jan 2024
Anonymous, We do apologize for the inconvenience that the fire alarm being set off has caused you. By law, we are not allowed to tell anyone that they can go back to their rooms until the Fire Department clears the alarm. The safety of our guests comes first. If you would like to discuss this further, please feel free to contact me at the hotel.
2/10 Terrible
Darlene
2 Jan 2024
I’ve spoke to someone about this already and they suggested I call the hotel to have security escort me in now would you stay at a place if you needed escort in?
Darlene
Stayed 2 nights in Dec 2023
Response from Weenann on 3 Jan 2024
Darlene,I'm not entirely sure what you are referring to when you say you spoke to someone already about a security escort? Would you kindly contact me at the hotel so that we may discuss this further. Thank you, Jeanne
Good day Justin, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
Good day Laurie, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comment. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.
Did not see enough restaurants at walking distance. Breakfast had limited vegetarian options.
Car parking was not very visible while I was booking but I had to pay $32 per night for car parking which wasn't a great experience
Kamlesh
Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Kamlesh, Were in the historic distric walking distance from shopping centers and restaurants. We are committed to addressing all issues that are brought to our attention. We apologive the parking charge wasn't to your liking but we can assure you that we have one of the cheapest overnight parking in the city! Thank you for your feedback, we hope to see you again soon.