Exterior

Reviews of Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel
100 N Christopher Columbus Blvd, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1003 reviews" "
Rating 8 - Good. 291 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shakeena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights at this hotel for my birthday lodging. The room was very clean. The Riverview option of the room was exquisite. And location was great. Growing up in Philly I never Experienced the culture right by the riverside. It was vibrant and life giving. And not too far from the local attractions in center city which was just a six dollar Uber ride away in the morning. I gave a four for property conditions because the beds weren’t as comfortable as I expected. But everything else was exceptional. I will definitely recommend this location
Stayed 2 nights in Apr 2024
Response from Weenann on 24 Apr 2024
Thanks for such a glowing review!!! We are certainly happy that you had such a great birthday. We hope to see you again one day but definitely tell all of your friends.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service
Parking lot is a nightmare.
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 12 Apr 2024
Good day Rick, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Eric, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Kiara, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and perfect location!
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Kiara, We are so glad you enjoyed your stay! We hope we decide to stay with us again!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds with fluff pillows. The river view we had from the 4th floor was nothing short of spectacular, especially the sunrise. The free breakfast was excellent. Cooked, not microwaved scrambled eggs. The sausage and potatoes were great and I finished it off with a freshly baked cinnamon roll. Biscuits and gravy too if that’s your thing. The entire staff was exceptionally friendly. The only thing I would request is luggage carts. If there were any I didn’t see them. Overall was very good. The only reason I wouldn’t rate it excellent is no onsite bar and dinner restaurant. They just don’t have room for it. Plenty of places nearby so not a big deal. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
John, Thank you for much for the detailed review! Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our beds comfortable. We also appreciate your kind words about our friendly staff. While we don't have an onsite bar or dinner restaurant due to space limitations, we're glad you found plenty of nearby options to explore. We look forward to welcoming you back on your next visit to Pennsylvania!

8/10 Good

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the city bridge.
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
William, Thank you for the 4/5 rating. We hope you decide to stay with us again soon!

10/10 Excellent

Ronald, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Access limited.
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 4 Apr 2024
Good day Ronald, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great View of Ben Franklin Bridge
Stayed 3 nights in Mar 2024
Response from Amber on 2 Apr 2024
Adam, We are so glad you enjoyed the view! We hope to welcome you back again soon!

6/10 Okay

Wileida

Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Wiledia, We are sorry you were not completely satisfied with your stay. We hope you decide to stay with us again soon!

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inez at the front desk was a consummate professional, very polite & extremely helpful.
Stayed 1 night in Mar 2024
Response from Amber on 29 Mar 2024
Tonia, Thank you so much for your feedback! We will be sure to pass on your kind words to Inez. We hope you decide to stay with us again!

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for the 5/5 rating!

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 27 Mar 2024
Good day Beth, Thank you for your feedback! We are happy to hear you were pleased with our hotel. We hope to welcome you back again soon!

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the time of check in and all in between where exceptional.
Stayed 2 nights in Mar 2024
Response from Amber on 25 Mar 2024
Susie, Thank you for your feedback! We are happy to hear you were pleased with your stay. We hope to welcome you back again soon!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was very pleasant. We had a great view of the bridge!
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 25 Mar 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!

10/10 Excellent

YUKO

Stayed 1 night in Mar 2024
Response from Amber on 26 Mar 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!

8/10 Good

Pradeep

Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Pradeep, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was short but I would stay here again if I were to come back to Philly.
Stayed 1 night in Mar 2024
Response from Amber on 16 Mar 2024
Kirsty, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful! Good location too!
Stayed 1 night in Mar 2024
Response from Amber on 15 Mar 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!

10/10 Excellent

Stephanie

Travelled with family
Great Hotel
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 6 Mar 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

DaCosta

Stayed 2 nights in Mar 2024
Response from Shabbaz R. on 23 Mar 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!

10/10 Excellent

Curt, HARRISBURG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster. Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
Stayed 4 nights in Feb 2024
Response from Front Desk on 1 Mar 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
Stayed 2 nights in Feb 2024
Response from Shabbaz R. on 28 Feb 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 27 Feb 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Amber on 23 Feb 2024
William, We are so glad you were pleased with our staff! We hope to welcome you back in the near future.

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Had great views of the waterfront.
Stayed 2 nights in Feb 2024
Response from Amber on 20 Feb 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Amber on 19 Feb 2024
Justino, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amber on 19 Feb 2024
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.

6/10 Okay

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber on 20 Feb 2024
Danielle, Thank you for the 3/5 review. We hope to welcome you back again soon!

10/10 Excellent

Martamarie, Little Ferry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay was perfect
Stayed 1 night in Feb 2024
Response from Amber on 16 Feb 2024
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. Very helpful and accommodating.
Stayed 1 night in Feb 2024
Response from Amber on 8 Feb 2024
Todd, We are happy to hear you were pleased with our staff. We hope to welcome you back again soon!

8/10 Good

Amir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except the shower water which was not warm enough
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 5 Feb 2024
Good day Amir, Thank you for your feedback! We are happy to hear you were pleased with our location. We hope to welcome you back again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very much appreciated
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 5 Feb 2024
Good day justin, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

4/10 Poor

Russell

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds were very uncomfortable. Very loud from outside sources and people staying in the hotel.
Stayed 2 nights in Jan 2024
Response from Amber on 29 Jan 2024
Russell, Thank you for sharing your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay.We apologize for the disturbance caused by external sources and other guests. We will explore ways to minimize noise within our control and enhance our efforts to create a peaceful environment for all our guests.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly and the parking was very easy to access.
Stayed 1 night in Jan 2024
Response from Tonya on 29 Jan 2024
Thank you for taking the time to review you stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.

10/10 Excellent

troy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shabbaz R. on 24 Jan 2024
Troy, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Main Street was flooded and I could check in until after 7p. This hotel upgraded my room for the inconvenience. And the breakfast was great
Stayed 1 night in Jan 2024
Response from Shabbaz R. on 24 Jan 2024
Maria, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

8/10 Good

Briza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 2 nights in Jan 2024
Response from Shabbaz R. on 22 Jan 2024
Good day Briza, Thank you for your feedback! We hope you decide to stay with us again in the future.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
$32.00/day (?) for parking while you're staying in the hotel is probably the main reason I might not return to this hotel...
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Alberto, Thank you for your feedback! We are sorry that you're upset about our parking charges we assure you that we have the cheapest overnight parking in the city. We hope you decide to stay with us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were great but streets around this location are easily flooded
Stayed 1 night in Jan 2024
Response from Weenann on 14 Jan 2024
Thank you for staying with us. We do apologize about the flooding that occurred. Please note that this is not normal for us. With all of the rain that we have been experiencing, the river just couldn't hold it all. Hopefully you will be able to return some time and you'll see. Thanks again for staying with us.

10/10 Excellent

Lissbeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very central, closed to the stores and restaurants. Located on the historic area you can organize your own trip to multiple places. Also offers an amazing view of Penns- landing and the Delaware river.
Stayed 3 nights in Jan 2024
Response from Weenann on 14 Jan 2024
It sounds like you had a great stay, and we are happy about that! We hope to see you again soon at the Holiday Inn Express Penns Landing.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Shabbaz R. on 22 Jan 2024
Good day Elizabeth, Thank you for your feedback! We hope you decide to stay with us again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled, staff offered to change rooms to address. the Hallway smelled as well.
Stayed 3 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Jennifer, We have followed up with this issue. The appropriate department has been informed. Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the security of the building and the staff was very helpful, the River view was great & very pretty at night!
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Diane, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Oleg, Malverne

Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Oleg, Thank you for your feedback! We hope you decide to stay with us again in the future.

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Nicola, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Fire alarm went off close to midnight. It was a false alarm, but no attempt was made by the staff to notify guests of that fact until we climbed down 8 flights of stairs and got to the lobby. Luckily all the guests kept their cool but if there had been a stampede to the exit, someone could have gotten hurt. Nobody from the staff attempted to enter the stairwell and tell any guests that it was safe to return to their rooms. Apparently the fire alarm was pulled by a couple of kids who were not staying at the hotel, which made me quite unnerved about security -- how were they even able to enter the building that late at night without a keycard? The whole thing seemed fishy. Many guests were really upset by the situation. I like this hotel's location near Penn's Landing and if you get the River View it's a great scene from the window, but I must say that this time my experience was not great. I was able to get a partial refund (less than 20% of my total cost) but I had to spend almost a half an hour jumping through bureaucratic hoops to do so.
Stayed 1 night in Dec 2023
Response from Weenann on 3 Jan 2024
Anonymous, We do apologize for the inconvenience that the fire alarm being set off has caused you. By law, we are not allowed to tell anyone that they can go back to their rooms until the Fire Department clears the alarm. The safety of our guests comes first. If you would like to discuss this further, please feel free to contact me at the hotel.

2/10 Terrible

Darlene

I’ve spoke to someone about this already and they suggested I call the hotel to have security escort me in now would you stay at a place if you needed escort in?
Stayed 2 nights in Dec 2023
Response from Weenann on 3 Jan 2024
Darlene,I'm not entirely sure what you are referring to when you say you spoke to someone already about a security escort? Would you kindly contact me at the hotel so that we may discuss this further. Thank you, Jeanne

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Justin, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Laurie, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comment. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

8/10 Good

Kamlesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not see enough restaurants at walking distance. Breakfast had limited vegetarian options. Car parking was not very visible while I was booking but I had to pay $32 per night for car parking which wasn't a great experience
Stayed 1 night in Dec 2023
Response from Shabbaz R. on 22 Jan 2024
Good day Kamlesh, Were in the historic distric walking distance from shopping centers and restaurants. We are committed to addressing all issues that are brought to our attention. We apologive the parking charge wasn't to your liking but we can assure you that we have one of the cheapest overnight parking in the city! Thank you for your feedback, we hope to see you again soon.