Bar (on property)

Reviews of Novotel Paris 14 Porte d'Orléans

4 out of 5
Novotel Paris 14 Porte d'Orléans
15 Boulevard Romain Rolland, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 397 out of 1004 reviews" "
Rating 8 - Good. 440 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast spread, staff were friendly and close to the metro station.
Stayed 6 nights in Mar 2024
Response from AB on 25 Mar 2024
Thank you for your kind words! We are delighted to hear that you enjoyed our breakfast spread and found our staff to be friendly. We pride ourselves on providing excellent service and making our guests feel welcome. We are also pleased to hear that our convenient location near the metro station was beneficial during your stay. We hope to have the pleasure of welcoming you back to Novotel Paris 14 in the future. Thank you for choosing to stay with us!Reception Desk,

10/10 Excellent

APURVA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. The room was clean and was cleaned everyday without a need for reminder. The cleaning staff, kitchen staff, the front desk were very helpful with any questions or assistance we needed.
Stayed 4 nights in Mar 2024
Response from AB on 25 Mar 2024
Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that our staff exceeded your expectations and that you enjoyed a clean and comfortable room throughout your stay. Our dedicated team is always ready to assist with any questions or needs you may have, and we will be sure to pass along your kind words to them. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Paris 14 in the future. Warm regards, Novotel Paris 14 Reception Desk,

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Emiline

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very good location. Staff are very accommodating. We love to go back again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rodrigo

Travelled with family and small children
Train station about a 5 min walk. This made transportation very easy for us. There is no shortage of places to eat. We went everywhere on public transportation.
Stayed 11 nights in Dec 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Dec 2023

10/10 Excellent

eric

Stayed 2 nights in Nov 2023

8/10 Good

Dorthe

Stayed 3 nights in Nov 2023

6/10 Okay

Friedrich

Travelled with family
Staff were nice, better improve internet and cups for coffee
Stayed 4 nights in Oct 2023

2/10 Terrible

Adeline

Stayed 1 night in Sep 2023

10/10 Excellent

Ashani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Catherine/Chef de Brigade on 24 Sep 2023
Dear ASHANI,Thank you for your excellent notation.We hope to see you again to the Novotel Paris 14 Porte D'Orléans.Best regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean with friendly staff, the rooms were perfect with comfy beds. Great location
Stayed 2 nights in Sep 2023
Response from Catherine/Chef de Brigade on 24 Sep 2023
Dear LAURA,Thank you for your excellent notation.We hope to see you again to the Novotel Paris 14 Porte D'Orléans.Best regards

10/10 Excellent

Kristina

Stayed 4 nights in Sep 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

10/10 Excellent

Carole

Stayed 1 night in Sep 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good transit accessibility, room large clean .I would stay again
Stayed 2 nights in Sep 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

8/10 Good

Josefina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

8/10 Good

Thibaut

Stayed 1 night in Aug 2023
Response from Catherine/Chef de Brigade on 17 Sep 2023
Bonjour,Merci pour votre excellente notation suite à votre séjour au Novotel Porte D'Orléans.Nous espérons vous accueillir de nouveau très prochainement.Bonne journée.Cordialement,

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The shower and sink open into the middle of the room. Very awkward if you have to wash your hands after using the bathroom in the middle of the night because if you need to turn the light on you wake everyone. And since the door to the shower opening to the middle of the room is frosted glass, although it's not really see-through, it's not solid wood so it's kind of embarrassing if you are traveling with family. Everything is new though in the room. They do have a bar area and restaurant. The cleaning staff was excellent. Went above and beyond getting us coffee and the room was always cleaned perfectly.
Stayed 2 nights in Jul 2023
Response from Catherine/Chef de Brigade on 24 Sep 2023
Dear Amy,We're sorry that the service and performance were not up to scratch during your stay,We will do our best to regain your trust during your next stay,See you soon

8/10 Good

Charlemagne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall the hotel was clean and staff were very kind and respectful and helpful when needed. However, the sofa bed was very basic for a King suite and the toilet was so so without a sink to wash hands, we have to go in the bedroom bathroom every time to wash hands.
Stayed 8 nights in Jul 2023
Response from Catherine/Chef de Brigade on 24 Sep 2023
Dear CHARLEMAGNE,Thank you for your excellent notation.We hope to see you again to the Novotel Paris 14 Porte D'Orléans.

10/10 Excellent

Guillaume

Stayed 2 nights in Jul 2023
Response from Catherine/Chef de Brigade on 10 Aug 2023
Bonjour Guillaume ,Merci pour votre excellente note pour NOVOTEL PORTE D ORLEANS.Nous espérons vous revoir lors d'un prochain séjour.Belle soirée

6/10 Okay

Kristina

Stayed 1 night in Jul 2023
Response from Catherine/Chef de Brigade on 10 Aug 2023
Hello Kristina,Thank you for your feedback.We hope to see tou again next time.Have a nice evening.Best regards

8/10 Good

Margareta

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in an excellent location for both visitors, tourists and some business. Clean, well done up. Less convenient for business and work clients as lightening in the rooms is not helpful to work. Good breakfast. Clean and helpful staff with excellent English language skills. Personally, I have come to like the Montrouge locality. Local feeling. Coffee shops, shops and restaurants. Not fancy but good for all those wanting to get to know 'Paris'.
Stayed 1 night in Jul 2023
Response from Catherine/Chef de Brigade on 10 Aug 2023
Good morning,Thank you for taking the time to share your experience at our hotel.We are sorry for the inconvenience encountered during your stay, we hope to regain your confidence during your next stay.Good eveningSincerely

8/10 Good

Asavari

Liked: Cleanliness, staff & service, property conditions & facilities
good reasonable priced stay
Stayed 3 nights in Jul 2023
Response from Hélène JACQUET - Responsable Hébergement. on 14 Jul 2023
Hello,Thank you for leaving a review! Have a good day,Sincerely,

10/10 Excellent

Jaana

Stayed 4 nights in Jun 2023
Response from Catherine/Chef de Brigade on 7 Jul 2023
First of all,Thank your excellent notation,We are enjoyed you have past a good stay with us.We hope to see you again next time.Have a lovely day.Best regards

10/10 Excellent

Jiangang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient transportation. Good for family traveling.
Stayed 6 nights in Jun 2023
Response from Catherine/Chef de Brigade on 7 Jul 2023
Dear Jiangang,First of all,Thank your excellent notation,We are enjoyed you have past a good stay with us.We hope to see you again next time.Have a lovely day.Best regards

10/10 Excellent

Lidice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Catherine/Chef de Brigade on 7 Jul 2023
Dear Lidice,First of all,Thank your excellent notation,We are enjoyed you have past a good stay with us.We hope to see you again next time.Have a lovely day.Best regards

2/10 Terrible

Himanshu

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Great facilities and room Bit of a walk and metro trip to key locations but has restaurants and supermarkets etc close by
Stayed 2 nights in Jun 2023
Response from Catherine/Chef de Brigade on 7 Jul 2023
Dear Catherine,First of all,Thank your excellent notation,We are enjoyed you have past a good stay with us.We hope to see you again next time.Have a lovely day.Best regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Very close to the metro and Orly Airport. Super convenient for our time in Paris. Breakfast was great.
Stayed 2 nights in May 2023
Response from Catherine - Leader shift on 11 Jun 2023
Dear Karen,First of all, we thank you for the excellent notation.Then, we enjoy you have past a good stay.We hope to see you again next time.Best regards

10/10 Excellent

EUNKYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Catherine - Leader shift on 29 May 2023
Dear guest,Thank you for your feedback,We are so happy you have past a great stay with us.We hope to see you next time.Have a good day.Best regards

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris May 2023
Hotel is clean and well placed for the Metro (2 min walk)
Stayed 3 nights in May 2023
Response from Catherine - Shift Leader on 18 May 2023
Dear Andrew,Thank you for your message.We are so happy you have past a great stay with us.We hope to see you next time.Have a lovely dayBest regards

10/10 Excellent

Pauline

Stayed 4 nights in May 2023
Response from Catherine - Shift Leader on 18 May 2023
Bonjour Pauline,Nous vous remercions d'avoir pris le temps de partager votre positive expérience.Nous sommes ravis que votre séjour se soit bien déroulé et espérons vous accueillir très prochainement.A bientôt !!Bien cordialement

10/10 Excellent

Krystn

Stayed 2 nights in May 2023
Response from Catherine - Shift Leader on 18 May 2023
Dear Krystn,Thank you for your message.We are so happy you have past a great stay with us.We hope to see you next time.Have a lovely dayBest regards

10/10 Excellent

Erik

Stayed 3 nights in May 2023
Response from Catherine - Shift Leader on 18 May 2023
Dear Erik,Thank you for your message.We are so happy you have past a great stay with us.We hope to see you next time.Have a lovely dayBest regards

2/10 Terrible

Ehsan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hélène Jacquet on 13 May 2023
Dear Ehsan,Thank you for choosing Novotel Paris 14 for your stay. We regret to see that your experience did not meet your expectations and we would like to apologize for any inconvenience caused during your stay. We would appreciate it if you could provide us with more details about the issues you encountered during your stay so we can address them and improve our services for future guests.Thank you for your feedback and we hope to have the opportunity to better serve you in the future.Best regards,

10/10 Excellent

Titilope

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were lovely .. when we arrived i asked a ton of questions about how i could get to numerous landmarks and of course disneyland.. we were able to make the most of our 3 days because of how close the hotel is to line 4 which can be connected to the lines for the tourist attractions like Eiffel Tower, and on the opposite end of paris … disneyland.. it's well placed for flying to orly (15mins) so you can make the most of your last day without wondering how your get to the airport on time. Very clean room and had a view of the Eiffel tower which our son loved. Breakfast was good … my son loved the electric Nutella dispenser! We got in quite late from disneyland about midnight and we were met by the hotel security who gave us access to the building which assured us that the building was well managed overnight. Thanks for making our first family city break memorable!
Stayed 3 nights in May 2023
Response from Hélène Jacquet on 13 May 2023
Dear Titilope,Thank you for taking the time to share your wonderful experience with us on Expedia. We are delighted to know that you enjoyed your stay with us and that our team went above and beyond to make your stay memorable.We are glad that you found our hotel's location convenient for your travel needs and that our proximity to the subway made it easy for you to explore the city. It is also great to hear that your son loved the view of the Eiffel Tower from your room and the electric Nutella dispenser at breakfast.We appreciate your kind words regarding our clean and well-maintained rooms and the security measures we have in place to ensure our guests' safety and peace of mind.We hope to welcome you back to Novotel Paris 14 for another enjoyable stay in the near future.Best regards,

8/10 Good

Parvez

Stayed 3 nights in Apr 2023
Response from Catherine/Chef de Brigade on 29 May 2023
Dear guest,First of all thank you for your excellent note,We are so happy, you have past a great stay with us.We hope to see you next time.Have a lovely dayBest regards

2/10 Terrible

Stéphanie

Stayed 1 night in Apr 2023
Response from Catherine/Chef de Brigade on 1 May 2023
Bonjour chère cliente,Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de nôtre hôtel. Nous sommes désolés que la prestation et le service n'aient pas été à la hauteur de vos attentes. Pour mieux comprendre votre ressenti, nous vous invitons à prendre contact directement avec l'hôtel 01 41 17 26 00 ou nous écrire à l'adresse suivante : h1834@accor.com - h1834-rd@accor.com

10/10 Excellent

Emily

Stayed 6 nights in Apr 2023
Response from Novotel Paris 14 Porte d'Orleans on 25 Apr 2023
Chere Emily,nous tenions à vous remercier personnellement pour la note parfaite que vous nous avez attribuée. Nous sommes ravis que votre séjour parmi nous ait été aussi agréable et nous sommes heureux de voir que nos efforts pour offrir un service de qualité ont porté leurs fruits.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Si vous avez besoin de quoi que ce soit pour votre prochain séjour, n'hésitez pas à nous contacter. Nous ferons de notre mieux pour répondre à vos attentes.Encore une fois, merci beaucoup pour votre confiance et votre fidélité.Cordialement,Novotel Paris 14 Porte d'Orleans

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2023
Response from Novotel Paris 14 Porte d'Orleans on 25 Apr 2023
Cher Patrick,Nous tenons à vous remercier personnellement pour votre récente séjour dans notre établissement. Nous sommes ravis de voir que vous avez pleinement apprécié votre séjour chez nous et que vous avez attribué une note de 10/10 à notre hôtel. Cela signifie beaucoup pour nous et nous sommes heureux de savoir que nous avons su répondre à vos attentes.Nous mettons tout en œuvre pour offrir à nos clients une bonne expérience et votre retour est la meilleure récompense pour nos efforts.Nous espérons vous accueillir à nouveau très bientôt et vous offrir un autre séjour dans notre établissement.Cordialement,Novotel Paris 14 Porte d'Orleans

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from Catherine - Receptionniste on 7 Apr 2023
Cher Thomas,Merci pour votre excellente notation.Nous espérons vous accueillir très prochainement.Belle journée

6/10 Okay

Melissa

Stayed 1 night in Mar 2023
Response from Catherine Chef de Brigade on 1 Apr 2023
Chère MélissaNous vous remercions d'avoir pris le temps de nous laisser une note suite à votre séjour au Novotel Porte D'Orléans. Nous espérons vous revoir très prochainement. Bonne journée. Cordialement

10/10 Excellent

VINCENT

Stayed 2 nights in Mar 2023
Response from Catherine Chef de Brigade on 1 Apr 2023
Bonjour Vincent,Merci pour votre excellente notation.Belle journée. A bientôt!

10/10 Excellent

ZOEL

Stayed 4 nights in Feb 2023
Response from Catherine Chef de Brigade on 1 Apr 2023
Bonjour Zoel,Merci pour votre excellente notation.Belle journée. A bientôt!

8/10 Good

Jean Claude

Stayed 4 nights in Feb 2023
Response from Catherine Chef de Brigade on 1 Apr 2023
Cher Jean Claude,Merci pour votre excellente notation.Belle journée. A bientôt!

10/10 Excellent

Audrey

Stayed 1 night in Feb 2023
Response from Catherine Chef de Brigade on 1 Apr 2023
Bonjour Audrey,Merci pour votre excellente notation.Belle journée. A bientôt!

10/10 Excellent

nicolas

Stayed 1 night in Feb 2023
Response from Catherine Chef de Brigade / Leader Shift on 9 Feb 2023
Bonjour Nicolas,Merci pour votre excellente notation.Nous espérons vous revoir très prochainement au Novotel Porte D'Orléans.Belle soirée

10/10 Excellent

LAURIANNE

Stayed 1 night in Jan 2023
Response from Catherine Chef de Brigade / Leader Shift on 9 Feb 2023
Chère Laurianne,Merci pour votre excellente notation.Nous espérons vous revoir très prochainement au Novotel Porte D'Orléans.Belle soirée

10/10 Excellent

adenike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Catherine - Chef de Brigade on 22 Jan 2023
Dear Adenike,Thank you for your excellent notation.See you soon to the NOVOTEL Have a lovely dayBest regards