Cher Charles,Nous vous remercions d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés que votre séjour n'ait pas correspondu à vos attentes.Nous vous souhaitons une excellente journée,

Dear Holly, Thank you for taking your time to share your review with us ! We are happy to know you appreciated our buffet breakfast and our convenient location. We hope you will come back soon

Cher Guest,Nous souhaitons vous remercier d’avoir séjourné chez nous et d’avoir pris le temps de nous faire part de votre expérience très positive. Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel.Si vous souhaitez nous partager davantage votre avis ou vos suggestions, vous pouvez m'écrire à lea.plane@accor.com Nous espérons vous accueillir très bientôt lors de votre prochain séjour à Paris.Je vous souhaite une excellente journée,

Dear Shirwin,We thank you for taking your time to share this detailed review with us. We are sincerely sorry you were disappointed by your experience with us. Our team has already exchanged with you about all the subjects you mention but I am gonna address it also. Regarding construction noise in the street sadly, we can not do anything about it. We ask them to avoid strong noise in the morning but thats all we could do. Regarding your room, we do apologize for the event, however we offered you to change room and get an upgrade that you refused. We then offered you a stay in another Novotel hotel and you also refused. Regarding your room not getting cleaned the second day, you had put the "do not distrub" sign on your door.Regarding the incident in the elevator, we do apologize however we cleaned it directly when we realised it, it was a dog accident and not what your accusing. We are sincerely sorry your overall experience was disappointing.We wish you a lovely day,

Dear Ann,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Sally,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire XX Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Birol,Thank you for taking your time to leave us a review.We are sincerely sorry you were disappointed by the neighbourhood however we can not do much about the surroundings. We do have security to assure your protection in the esatablishment.I wish you a lovely day,

Dear Thierry,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Angelica,We thank you for taking your time to share with us your feedback following your stay with us. We are happy you appreciated our convenient location just by the train station. We are sincerely sorry you didn't feel safe around the hotel. Be assured that we do our maximum to assure your protection and we have security guards in the hotel.We wish you a lovely day and we can't wait to have you back !

Dear Carolyn,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear ATM JAFOR,Wr thnak you for taking your time to share with us your feedback following your stay with us. We apologize for the event you witness, indeed it is not normal. However what happens outside of uor establishment is hard for us to control. We do have security at the doors to assure your protection. We are glad you envoyed our convenient location,

Cher Gustavo,Afin d'améliorer notre qualtié de service, il serait pertinent pour nous de connaitre les raisons de votre mécontentement. Nh'ésitez pas à nous recontacter si vous souhaitez échanger à ce sujet.

Dear Jose, Thank you for leaving us this nice review.We are happy you highlighted our convenient location.We can't wait to have you back.I wish you a lovely day,

Dear Celine,Thank you for this lovely detailed review. We are glad you and your son had a great time with us and we hope you liked your visit of Paris.We are happy to know you particularly appreciated our pool, fitness and kids area. We hope you had a lot of fun there. I have shared your compliments about our rich breakfast with our Restaurant Manager. We can't wait to have you back !I wish you a lovely day,

Dear Armando, Thank you for leaving us your nice review. We are happy you appreciated our convenient location. I wish you a lovely day,

Cher Arnold, Merci pour cette très belle note ! Nous espérons que vous avez passé un agréable séjour chez nous.Je vous souhaite une excellente journée,

Dear Ricardo,Thank you for leaving your nice review.We are happy you highlighted our cinvenient location just by the train station.I wish you a lovely day,

Cher.e Mme ou Mr Giraux,Merci pour cette superbe note !Nous espérons que vous avez passé un agréable séjour chez nous.Je vous souhaite une excellente journée,

Dear Mr or Mrs Giraux,It is a pleasure to read your lovely review. We are happy that everything during your stay was perfect.We are also glad you appreciated our lovely staff members. I wish you a lovely day,

Dear Lisa,On behalf of the Novote Paris Gare de Lyon Team, we thank you for your kind words. We are happy you had a lovely stay with and that you particularly appreciated your room and our staff. Indeed we are well located 2 minutes away by foot from Gare de Lyon and we also habe food option in our establishment : a bar, a snacking store and a restaurant inspired by Southern France cuisine. Don't hesitate to discover them next time ! I wish you a lovely day,

Cher William,Nous souhaitons vous remercier d’avoir séjourné chez nous et d’avoir pris le temps de nous faire part de votre expérience très positive. Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel. Nous espérons vous accueillir très bientôt lors de votre prochain séjour à Paris.Je vous souhaite une excellente journée,

Dear Victoria,We would like to thank you for staying with us and for taking the time to share your very positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are really happy to read that you had a great stay with us.We are sincerely glad you had a lovely time with us and that our staff made your experience even better. I will share with our team your kind words. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a lovely day,

Dear Emanuele,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a great stay with us.We took note of your remark regarding our food options. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Zhan, We thank you for your lovely review !We are glad you had a great time with us !We can't wait to welcome you another time soon.

Dear Sang Chull, We would like to thank you for staying with us and for taking the time to share your experience with us. We are deeply sorry to read you didn't appreciate fully appreciate your stay. We would love to know more about what disappointed you in order to improve our service. If you feel like sharing you can contact me by mail.We thank you once again for your comment.We hope to welcome you very soon during your next stay in Paris. I wish you a wonderful day,

Dear Linda,We would like to thank you for staying with us and for taking the time to tell us about your very positive experience. We are happy to read your excellent review about our hotel. Your satisfaction is the best reward for our staff who work day after day to offer you a quality service. We are happy to read you appreciated our location. Indeed, we are right in the heart of Paris and just by the Gare de Lyon. In the train station you can get trains, metro and RER which give you access to all the city. We are also glad you highlighted the cleaness of our establisment. The satisfaction of our guests is the most precious thing. Be assured i will share your comment with Ana, the Chief of the Cleaning Team. We hope to welcome you very soon during your next stay in Paris.I wish you an excellent day,