Dear Jia,Thank you for your review, we are very happy to hear that you enjoyed our location! We hope to have the chance to welcome you back soon.With best regards,

Dear Karen,Thank you for your review, we are very happy to hear that you enjoyed our perfect location! We hope to have the chance to welcome you back soon.With best regards,

Dear Michel,Thank you for your lovely review, we are very happy to hear that you enjoyed celebrating your 40th birthdays with us! It is always a rewarding moment for our staff to read about our guest satisfaction.We hope to have the chance to welcome you back soon.With warmest regards,

Dear Mr. BrooksFirstly, I want to extend my sincerest apologies for the unsatisfactory experience you encountered during your recent stay at Hôtel Opéra Richepanse. Your feedback is invaluable to us, and I assure you that we take your comments seriously as we strive to continuously improve our services.Upon reading your review, I am truly disheartened to learn about the inconveniences you suffered all stay long. I would like to address your concerns regarding the room assignment. Had we been made aware of your dissatisfaction during your stay, our team would have been more than willing to accommodate your request for a room on an upper floor with an upper ceiling shower setup. Your comfort and satisfaction are paramount to us, and we regret any oversight in not meeting these expectations from the outset.Regarding your feedback on the pre-stay survey, I acknowledge that the questions posed may have seemed redundant considering our standard offerings. This is the way to know better our guest’s needs before they come. Some facilities such as iron, for example, are not in the standards of some room categories (classic and superior) but we can put it in the room if needed. The guests like to have the first contact with the reception before they come. They are welcome to ask questions, and we are delighted to assist them in organizing their upcoming stay. It’s more personal. And, it isn’t mandatory to replay. However, we will review our survey process to ensure it adds value to all our guests' experiences in the future.Additionally, I want to assure you that we take plumbing issue seriously, and from this morning we are actively working to find the reason of this problem.Once again, I apologize for the inconveniences you experienced and thank you for bringing them to our attention.

Dear Charlotte,Thank you very much for having reviewed your stay. We hope to welcome you again soon.And until then we wish you a great day!With best regards,

Dear Peter,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.Best regards,

Dear Imogen,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.Best regards,

Dear Nida,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.Best regards,

Dear Michelle,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Sunghee,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Ronn,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Min Young,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Young Ho,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear guest,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear John,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Nicolas,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Ah Rem,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Chia Chia,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Cara,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Eri,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.Best regards,

Dear Nora,Thank you very much for having reviewed your stay.Best regards,

Dear Ivy,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Shuihong,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Nicolas,Thank you very much for having reviewed your stay. Best regards,

Dear Misol,Thank you for sharing your experience. We are pleased to hear you appreciated our hotel's accessibility and recent remodeling ensuring a clean and luxurious atmosphere. We sincerely apologize for any inconvenience caused by nearby construction noise. Regarding the elevator, it was undergoing modernization, we do have another small elevator and our staff is always here to assist. We value your feedback and hope to welcome you again for an improved stay. With best regards,

Dear Zhanna,Thank you for your wonderful feedback!We are delighted to hear that our hotel has become your favorite. While we may be small and lack a gym, we are thrilled that our prime location and friendly staff have made your stays enjoyable. We look forward to welcoming you back each time! If there's anything specific you love about your experience, we'd love to hear more. With best regards,

Dear Letisha,Thank you so much for leaving us such a positive review, we really do appreciate it. We hope to welcome you back in the near future.And until then we wish you a great day.With warmest regards,

Dear Alexandre,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We genuinely appreciate your comments and concerns, and we're sorry to hear that your experience did not meet your expectations, particularly during such a special occasion as yourhoneymoon. We understand that the train passing by and the resulting vibrations, as well as the noise from neighboring rooms, were sources of inconvenience; It's important to note that our historic building, constructed in 1807, has sturdy, thick walls designed to provide sound insulation. Additionally, our windows are double-glazed to minimize external noise. We apologize if this did not meet your expectations. We apologize for the response you received from our front desk, as it does not reflect our usual commitment to guest satisfaction. Your feedback is invaluable, and we will work diligently to address these concerns to ensure a more pleasant experience for our guests in the future. Once again, thank you for your feedback, and we sincerely apologize for any disappointment you experienced. Warm regards,

Dear Shannon, Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!

Dear Daniel,Thank you very much for having reviewed your stay. We hope to welcome you again soon.Best regards,

Dear Frederic,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our location and the overall experience. We regret to hear that you found our service lacking and the pillows uncomfortable.Please accept our sincere apologies for any inconvenience you may have experienced in this regard. We take your comments seriously, and we will address these concerns to improve our service quality and comfort in our rooms. Your feesback is essential to us as it helps us make the necessary adjustments to enhance our guests experience. We are committed to providing the best service possible,and we hope that you might consider giving us another chance in the future to provide you with a more satisfying stay. Warm regards,

Dear Guillermo,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Best regards,

Dear Anonymous,Thank you very much for having reviewed your stay. We hope to welcome you again soon.We wish you a great day!

Dear Lai Chin,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With best regards,

Dear Maria, Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Nancy,Thank you very much for having reviewed your stay. Providing exceptional service and creating positive memories for our guests is our top priority. Please rest assured that our hotel highly values you feedback and you experience will be take into account during future evolutions and reposts. Looking forward to welcoming you again very soon,With warmest regards,

Dear Donald,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.And until then we wish you a great day!Warmest regards,

Dear Gilad,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Maria,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Jamie,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Fabrice,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Tania,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Katerina,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear takashi,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Mamiko,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Anonymous,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Mohamed,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Marina,We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we are truly sorry to hear about the lack of assistance with your baggage upon arrival, the discomfort of the beds, and the noise disturbances. Your comments regarding the room size, smoking odor, and external noises are noted, and we will strive to improve in this areas. We are glad to know you appreciated the turndown service and the convenient location, but we understand that your overall experience fell short of your expectations. We value your feedback and will use it to make necessary improvements.. If you decide to give us another chance in the future, we will do our best to provide you with a much better experience. Best regards,

Dear Tatyana,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards,

Dear Karen,Thank you very much for having reviewed your stay. It was a real pleasure to have you stay with us.We hope to welcome you again soon.With warmest regards