Lobby

Reviews of Best Western Plus Palm Desert Resort

2.5 out of 5
Best Western Plus Palm Desert Resort
74695 Highway 111, Palm Desert, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1012 reviews" "
Rating 8 - Good. 293 out of 1012 reviews" "
Rating 6 - Okay. 81 out of 1012 reviews" "
Rating 4 - Poor. 54 out of 1012 reviews" "
Rating 2 - Terrible. 26 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We don't know what it was but there was a weird vibe to this place, the layout is odd, the doors are on the outside, and for a place in the desert it was strange to find and a/c split in the room, not central and not thermostat. The breakfast was just ok, asked for eggs over hard and they were runny. We would only stay here again only as a last resort.
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

The beds are comfortable and pool area relaxing. Good location. Acisure Arena not far. Breakfast was a pleasant surprise! Bathroom countertop was too low…not an ADA unit.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen, Prescott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Pool area nice Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

satish, Orange

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old property trying to make money because of demand! Amenities bad. The infrastructure is ancient with terrible bathrooms and elevators! Rip off!
Stayed 2 nights in Mar 2024

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but property desperately in need of refurbishing. The faucet in bathroom was loose and the finish was flaking off, the re-caulk on the sink was amateurish, the carpet was dirty, the a/c unit was loud, the elevator clunked, the tv reception was glitchy. The room furniture was old and worn out. I didn’t use the room safe because I was afraid it wouldn’t reopen after I locked it since some of the numbers on the keypad didn’t work. It was not worth the $300 I paid for one night. I will not return.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not unique, but very nice staff, clean and well maintened. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Kamelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location not far from the Indian Wells tennis garden. Hot and fresh breakfast every morning and clean and comfortable rooms
Stayed 3 nights in Mar 2024

8/10 Good

Fausto Javier

Liked: Cleanliness, staff & service
Muy gusto que estan muy bonitas las areas alrededor... No me gusto el costo de la habitacion super carisimo $1000 dlls por 2 noches, es increible que cobren esa cantidad por la habitacion 1 cama king...
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and convenience. Very clean
Stayed 1 night in Mar 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the wonderful comments.

2/10 Terrible

Helena

Terrible staff and service. More like a motel.
Stayed 1 night in Mar 2024
Response from Galen - AGM on 15 Mar 2024
Sorry to hear that we feel short of our standards. We will share this with the staff and work harder to make sure our guests have a great stay.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk.
Stayed 1 night in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the comments. We will let our staff know.

10/10 Excellent

Zeke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for business
Stayed 4 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for leaving a review.

8/10 Good

Gerald Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good afternoon, We have stayed here a number of times since February 2008. The breakfast is great with friendly cooks and cleanup staff. The front desk is attentive and professional. The room service staff and pool staff are also very accommodating. Thank you.
Stayed 14 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
So happy to hear you enjoy coming back again and again. We always appreciate our loyal customers and hope to have you back again soon.

6/10 Okay

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This is a slightly updated Motel property. The rooms have a very nice TV but the furniture was old and too much was crowded into the space. The cook to order breakfast was very good on par with a good Embassy suites.
Stayed 1 night in Mar 2024
Response from Galen -AGM on 15 Mar 2024
Thank you for the feedback regarding your stay. We appreciate the comments regarding our breakfast.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Breakfast staff served up quick and delicious food.
Stayed 1 night in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the nice comments regarding the staff and the breakfast.

10/10 Excellent

Fulvio

Travelled with partner
Staff were very helpful and cheerful. We had an issue with our hot water in one of the rooms but staff quickly moved us to another room with no problem.
Stayed 9 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for letting us know about your stay. We are happy to hear the staff was able to accommodate you.

6/10 Okay

Marcia

Office staff and Housekeeper’s were very nice and did an excellent job
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the wonderful compliments.

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Galen - AGM on 25 Feb 2024
Thank you taking the time to leave us a review.

10/10 Excellent

Ricardo, Fontana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the cook-to-order breakfast in this hotel. The location is also good.
Stayed 2 nights in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the nice comments regarding the cooked to order breakfast.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was ok but the TV didn’t have service and I called the front desk. The for help and the front desk employee lied to me and my husband. He said the spectrum was out for the whole hotel! General manager came to our room and looked at the cable it was as old and not connecting. He fixed it but he said that the hotel wasn’t without service. We didn’t get it fixed for 3 hours. Don’t think we’ll stay there again🙁
Stayed 1 night in Feb 2024
Response from Galen -AGM on 25 Feb 2024
Sorry to hear about your recent stay with us. We will speak with our staff about any miscommunication and ensure it doesnt happen again.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful and room was very clean
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the wonderful comments regarding the staff. We will make sure to share this with them.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the 5/5 rating.

10/10 Excellent

Lambert

Stayed 1 night in Feb 2024

6/10 Okay

Samy, northridge

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need s upgrade start from elevator to hallways to rooms And of course bathrooms Frindely staff , breakfast every morning 7 am is late start Allow me late checkout before locked my room before that time could not get in again , the room was more money in Expedia than what other guest received for the same room beening premium guest mean nothing
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 9 Feb 2024
Thank you for taking the time to let us know about your stay. We appreciate your feedback and will make sure to use it to make improvements.

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked most of it. I got nothing negative to say
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 9 Feb 2024
Happy to hear you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Galen - AGM on 9 Feb 2024
Thank you for leaving a review.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious hot breakfast included
Stayed 10 nights in Jan 2024
Response from Galen - AGM on 9 Feb 2024
Happy to hear you enjoyed our cooked to order breakfast in the morning.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very convenient. This is our second year staying there for the AMEX golf tournament. Fantastic made to order breakfast each morning. Close to restaurants and bars on Highway 111.
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 9 Feb 2024
Thank you so much for the wonderful review.

6/10 Okay

Karen, Vista

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Galen - AGM on 27 Jan 2024
Thank you for giving us feedback.

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Galen - AGM on 27 Jan 2024
Thank you for the review.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Normally hot water is a given expectation, not here. Sometimes it got hot, and other times it was a cold shower. This property is worn, some updates have been made but not enough. Our refrigerator froze all our food and beverages even when turned to the lowest setting. The bedside lamp was unusable. The sink counter really low. The pool surface needs to be painted or resurfaced. The good things were the room was quiet and the made to order breakfast was nice but we could have done without the belligerent guest that got in our face the first morning.
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 27 Jan 2024
Thank you for your detailed feedback. We regret that your experience did not meet expectations. We appreciate your input on areas needing improvement and will address them promptly. We're pleased you enjoyed the quiet rooms and our made-to-order breakfast. We apologize for any disturbances caused by other guests and assure you we take such matters seriously.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was very spacious and nice. What we didn't like was that there was a compressor or something that keep turning on every half hour ouside and couldn't get a restful sleep. The hot water had to wait about 10 min for water to get hot. Waste of water.
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 27 Jan 2024
Thank you for the feedback. We appreciate your business and will use your feedback to make improvements.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service
We sigh up ,if you stay at there motel for 3 days they would give you back 100.00 dollars.This is a scam to get you to stay there and than told us we not getting the 100 back because we book with Expedia .This is a scam and will never stay at any Best Western again.Big corporations ripping off the little guys. Beware
Stayed 2 nights in Dec 2023
Response from Galen - AGM on 18 Jan 2024
Sorry about any confusion regarding the Best Western Rewards promotion currently happening.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob at the front desk was very friendly helpful and welcoming making our check in experience wonderful.
Stayed 1 night in Jan 2024
Response from Galen - AGM on 11 Jan 2024
Thank you for taking the time to leave us a review. We will pass on your feedback to our staff.

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no HOT Water in the room. Called front desk to complain. They sent someone up to see what could be done and he said it's just an old property. NOTHING can be done. Super THIN walls!! DO NOT STAY HERE!!!!!!!!!
Stayed 3 nights in Jan 2024
Response from Galen - AGM on 11 Jan 2024
Sorry to hear about your recent stay. We appreciate your feedback and will confirm with our maintenance team to ensure all our guests are receiving hot water.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is alway friendly. Freshly made breakfast is the best. Our room did have some issues where we had limited wall outlets available for charging devices. We made it work and I didn't say anything only because we liked the location of the room and didn't want to have to move. This is the only place we stay when visiting Palm Desert. It's our home away from home. We will stay there again.
Stayed 7 nights in Dec 2023
Response from Galen - AGM on 11 Jan 2024
Thank you for the wonderful feedback. We apologize for the inconvenience you experienced with the outlets and will work with our team to correct this.

10/10 Excellent

Mariana

Stayed 5 nights in Dec 2023
Response from Galen-AGM on 11 Jan 2024
Thank you for the great score! We will continue to work hard to earn your business.

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for letting us know about your stay.

8/10 Good

Chaoying

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient for access. The room door and bathroom door were sticky(need to open them with force).
Stayed 3 nights in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for letting us know about the issues you experienced. We will address these with our maintenance team immediately.

6/10 Okay

Brad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property very dated
Stayed 1 night in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Sorry to hear we did not meet your expectations. We will see what improvements we can make.

4/10 Poor

Isabella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checked in on Dec 25th at 2:00pm the receptionist was not in a very good mood.
Stayed 1 night in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Sorry to hear about your experience with the front desk staff. We will let our staff know your feelings and work with them to improve our guest experience.

6/10 Okay

Yoko

Stayed 1 night in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for taking the time to leave us a review.

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service
Great check in, however property is quite dated.
Stayed 1 night in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for the feedback regarding the check in and process.

8/10 Good

Helen

Stayed 4 nights in Dec 2023
Response from Galen - AGM on 11 Jan 2024
Thank you for taking the time to review our hotel.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for the great score.

8/10 Good

H

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine property although dated. Safe, employees friendly and helpful. 1000x better than the Embassy Suites across the street. Beds are like plywood but pillows were fine. Clean room; smelled musty and we opened the door and slider every time we got back to air it out. Ac worked great. Plenty of channels if tv is your thing. We didn’t try the pool but it looked clean. Breakfast isn’t healthy but there’s plenty of it. Mario makes great eggs and pancakes; and thankfully, unlike most hotels they take a cash app for tips to employees. I don’t carry cash so this is a welcome sight. Thanks to Frank and Felicia for a great checkin.
Stayed 3 nights in Dec 2023
Response from Galen - AGM on 5 Jan 2024
Thank you for such a wonderful and detailed review. We appreciate all the feedback you provided and will share your comments with the staff.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Galen - AGM on 15 Dec 2023
Thank you for taking the time to leave us a review.

6/10 Okay

Michael

Liked: Cleanliness
I could clearly hear the people in the next room conversing. Traffic noise was also loud. The complimentary breakfast was great, made to order!
Stayed 1 night in Dec 2023
Response from Galen - AGM on 14 Dec 2023
Thank you for the nice words regarding our breakfast. We apologize for any noice you experienced that disturbed your stay.