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Reviews of Wyndham Grand Jupiter at Harbourside Place

4 out of 5
Wyndham Grand Jupiter at Harbourside Place
122 Soundings Ave, Jupiter, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel the front desk staff was exceptional. Pool is great.
Stayed 1 night in Mar 2024
Response from Rob Freedman Guest Services on 26 Mar 2024
Thank you for this great review Eric! We're very happy to hear you had a great stay, we will share your comments with the team!

6/10 Okay

Courtney

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms run down and carpet dirty.
Stayed 2 nights in Mar 2024
Response from Rob Freedman Guest Services on 24 Mar 2024
Thank you for your feedback Courtney, and we are sorry that we were not able to exceed your expectations on your recent stay. We will have this addressed immediately and bring this to the attention of the leadership team to resolve. We do hope we have another opportunity to welcome you back again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were very helpful and made the stay worth going back again.
Stayed 5 nights in Mar 2024
Response from Sherrell Griffin on 16 Mar 2024
Thank you William, we are very happy to hear you enjoyed your stay! Can't wait to see you again!

10/10 Excellent

Jaime, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and it had great location
Stayed 1 night in Mar 2024
Response from Rob Freedman Guest Services on 6 Mar 2024
Thank you Jaime, we are very happy to hear you enjoyed your stay! Please come back again

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities
The staff was amazing!!!!
Stayed 1 night in Feb 2024
Response from Rob Freedman Guest Services on 27 Feb 2024
Thank you Kristen! We're so glad you enjoyed your stay!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine, but it was kind of cheesy that I had to pay to park my car after spending 300 and change for a room
Stayed 1 night in Feb 2024
Response from Rob Freedman Guest Services on 27 Feb 2024
Thank you for staying with us Stephen, we do apologize for the parking charge, although I hope you had an excellent time with us, and we hope to welcome you back again.

8/10 Good

Richard

Stayed 2 nights in Feb 2024
Response from Rob Freedman Guest Services on 21 Mar 2024
We're glad you enjoyed your stay!

8/10 Good

Nicholas

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Rob Freedman Guest Services on 7 Feb 2024
Thank you for the positive review Nicholas!

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 4 nights in Jan 2024
Response from Rob Freedman on 6 Feb 2024
Thank you kindly for your review!

10/10 Excellent

gassan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Rob Freedman Guest Services on 29 Jan 2024
Thank you for the wonderful review, we are glad you enjoyed your stay!

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Dec 2023
Response from Rob Freedman Guest Services on 25 Jan 2024
Thank you for the excellent review Bernard! We're glad to hear you enjoyed your stay. Hope to welcome you back again soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
No water in the room
Stayed 1 night in Jan 2024
Response from Rob Freedman Guest Services on 26 Jan 2024
Thank you for your great review Mark! We apologize about the water, and appreciate the feedback so we can follow up with our team. Hope to welcome you back again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rob Freedman Guest Services on 23 Jan 2024
Thank you for the wonderful review! We're thrilled to hear you had a great stay.

10/10 Excellent

Jeff

Stayed 3 nights in Jan 2024
Response from Rob Freedman Guest Services on 7 Feb 2024
Thank you for the awesome feedback! We're glad you had a great stay.

10/10 Excellent

David, Roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Wyndham Grand is a great place to stay in Jupiter. It's well-located and a nice place compared to the other options.
Stayed 2 nights in Jan 2024
Response from Adam Y. on 9 Jan 2024
David,Thank you for your positive feedback! We are glad we could make your stay so memorable. Please feel free to reach out to us directly for any future stays. We appreciate your feedback and thank you again!

10/10 Excellent

Gary, Malibu

Stayed 1 night in Jan 2024
Response from Rob Freedman Guest Services on 8 Jan 2024
We're glad you enjoyed your stay Gary, thank you!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really pretty and so nicely decorated for the holidays!
Stayed 1 night in Dec 2023
Response from AY on 29 Dec 2023
Hi Megan,We are so glad you chose Wyndham Grand Jupiter for your stay. The "pop up" Holiday Lobby Lounge is always a hit, we are glad you enjoyed it! Feel free to reach out to us directly for any future visits. Have a safe and happy New Year!

10/10 Excellent

george

Stayed 4 nights in Dec 2023
Response from AY on 29 Dec 2023
George, Thank you for choosing Wyndham Grand Jupiter. Please feel free to reach out to us directly for any future visits. Have a safe and happy New Year!

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotels was excellent, as always. I do wish they had the ability to charge the EV rental car as part of the valet service.
Stayed 1 night in Nov 2023
Response from Rob Freedman Guest Services on 16 Dec 2023
Thank you Greg for this great review! We're glad you enjoyed your stay, and will look forward to welcoming you back again soon. Happy Holidays!

10/10 Excellent

randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Rob Freedman Guest Services on 15 Dec 2023
Wow thank you Randy! We're glad you enjoyed your stay.

6/10 Okay

Randy

Stayed 1 night in Dec 2023
Response from Rob Freedman Guest Services on 14 Dec 2023
Thank you for your review Randy. Happy Holidays!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Rob Freedman Guest Services on 1 Jan 2024
Thank you James for the excellent review!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob Freedman Guest Services on 11 Dec 2023
Thank you Rebecca! We're glad you enjoyed your stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RF on 9 Dec 2023
Thanks Frank!

10/10 Excellent

James, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service at a very clean snd aesthetically pleasing hotel!
Stayed 1 night in Dec 2023
Response from Rob Freedman Guest Services on 9 Dec 2023
Wonderful James! We're so glad you enjoyed your stay. I will certainly share this great feedback with the staff.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rob Freedman Guest Services on 17 Nov 2023
Thank you for the excellent score Susan! I'm glad you enjoyed your stay.

6/10 Okay

CHRISTINE

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was placed in a far end of the building were no one else was that required us to take 2 different elevators to get to our rooms and there was a loud noise from some machine all night. I wouldn't want to stay again to much work to get to our room.
Stayed 3 nights in Oct 2023
Response from Rob Freedman Guest Services on 31 Oct 2023
Hi Christine,I'm terribly sorry to hear about the issue you experienced with your room. I'm happy to assist you further. Please contact me at the property, at your convenience. Thank you!

10/10 Excellent

Marilyn, Cooper

Travelled with family
Liked: Amenities
Beautiful and well maintained. Nice rooms. Not enough closet space. Room is too cold. Linens/ blankets too thin !
Stayed 2 nights in Oct 2023
Response from Rob on 30 Oct 2023
Thank you kindly Marilyn! We greatly appreciate your feedback! I'm glad you enjoyed your stay overall!

10/10 Excellent

meryl

Stayed 2 nights in Oct 2023
Response from Rob Freedman Guest Services on 21 Nov 2023
Thank you Meryl, we're glad to hear you enjoyed your stay!

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adam Y on 9 Oct 2023
Thank you Michelle!We are glad you enjoyed your stay, and shared some great pics as well!Hope you enjoyed the room and the view, and we hope to see you again!

10/10 Excellent

Kailee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Oct 2023
Response from Rob on 9 Oct 2023
Thank you Kailee for the great score, we really appreciate it! I'm glad you enjoyed your stay, that's what we love to hear. Take care!

10/10 Excellent

GELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, walking distance to shops, restaurants, and supermarket. The gym is amazing!
Stayed 3 nights in Sep 2023
Response from Rob on 28 Sep 2023
Thank you for the amazing feedback about your stay! We appreciate you choosing our property. It was our pleasure to have you, hope to welcome you back again.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Adam Y. on 24 Sep 2023
Thank you Aaron, we appreciate your feedback! Please feel free to reach out to us directly for future stays, and again thank you for taking the time to notice and get back to us. Safe travels,

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Rob on 11 Oct 2023
Thank you for the great review James!

6/10 Okay

Lori

Travelled with family
Liked: Amenities
Disliked: Cleanliness
This is a great property. It was a shame there was mold in the shower. The worst was when I brought it to the attention of the housekeeping staff, they said thank you and didn’t attempt to remedy it. Later at check out I again mentioned it and all they said , was thank you. Disappointed in the customer service pertaining to this.
Stayed 1 night in Sep 2023
Response from Melvin Lopez on 21 Sep 2023
Dear Lori,Thank you for taking the time to tell us about your experience at Wyndham Grand Jupiter at Harbourside Place. With that being said I want to personally apologize for this inconvenience as this is not the type of service, we strive to provide to all our guests. Please know that I will be sharing your feedback with the housekeeping leadership team in hopes to eliminate this type of situation happening again in the future. I hope that you would still consider us for your future stays in the area and if you do decide to return, please do not hesitate to reach out. Melvin Lopez

10/10 Excellent

bukhari k, Camp Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th stay at this property. Love the pool and the quality of dining options within walking distance of the hotel.
Stayed 6 nights in Sep 2023
Response from Rob on 13 Sep 2023
Greetings,Thank you very much for continuing to be our guest! We really appreciate the positive feedback, and I'll be sure we share it with the team. Hope to see you again!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was attentive and great! Beautiful property.
Stayed 2 nights in Sep 2023
Response from Rob on 12 Sep 2023
Thank you Cheryl! We appreciate your review!!

10/10 Excellent

Bonny, Jupiter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Hot Tub were nice. My room was clean. Had dinner next door at Mexican Restaurant.
Stayed 1 night in Sep 2023
Response from Rob on 12 Sep 2023
Thank you for the great review Bonny!!

10/10 Excellent

RICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rob on 6 Sep 2023
Thank you for your excellent review! We really appreciate your feedback Rick, see you soon!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Place!
Absolutely a 5-star stay! Check in process was simple with a great warm welcome from Shennel (sp?) at the front desk! She was fabulous! Beautiful hotel inside and out! Not one flaw around the whole place! Beautiful resort and very cozy room. Bathroom lighting was fabulous for ladies trying to do their makeup as it has 2 light settings. Great coffee and tea selections in the room which was a nice bonus. Pool area was excellent. Perfect location to watch the sunset. The entire resort was very clean and smelled great! We will be back for sure!
Stayed 1 night in Aug 2023
Response from PD on 28 Aug 2023
Huge Thank you Jaclyn for the positive feedback. We are so happy to hear you enjoyed your recent stay with us and Sherrell made it fabulous. We love those sunsets too. Looking forward to your next stay!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Excellent location. Plenty of dining and shopping options around the hotel. Comfortable room with nice view. Would def be staying here again.
Stayed 1 night in Aug 2023
Response from PD on 28 Aug 2023
Thank you so much Erik. We are thrilled you enjoyed your stay with us. We look forward to seeing you again soon and making more enjoyable memories.

10/10 Excellent

Darrin, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from PD on 18 Aug 2023
Thank you Darrin, for the positive rating after your recent stay. We appreciate it and hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!
Stayed 2 nights in Aug 2023
Response from PD on 15 Aug 2023
Thank you for the positive review Mark. We appreciate you letting us know about your experience at our hotel. We hope to see you again soon.

10/10 Excellent

Janet

Stayed 1 night in Aug 2023
Response from Rob Freedman on 2 Sep 2023
Thank you Janet! We really appreciate you taking the time to give us a positive review. Take care!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, warm and friendly staff. Room was big and clean. Overall awesome experience.
Stayed 1 night in Aug 2023
Response from PD on 13 Aug 2023
Thank you for the positive rating and comments Allison. We appreciate you sharing your thoughts on our property after your recent stay. We do hope to see you again soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from PD on 10 Aug 2023
Thank you for the positive rating Angela. We are thrilled you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

Joshua

Stayed 1 night in Aug 2023
Response from PD on 28 Aug 2023
Joshua, we are so sorry you did not enjoy your stay with us. We would like to get your feedback if possible. Please reach out to the Director of Guest Services at the hotel. We do hope to have another opportunity to earn your trust in our property.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from PD on 4 Aug 2023
Thank you for the positive rating Nancy. We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,people were exceptionally friendly and helpful
Stayed 1 night in Jul 2023
Response from Merlande on 31 Jul 2023
Thank you for taking the time to tell us about your experience at Wyndham Grand Jupiter at Harbourside Place. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from PD on 18 Aug 2023
Thank you Richard, for the positive rating. We appreciate it and hope to see you again soon!