Exterior

Reviews of Comfort Suites Pell City I-20 exit 158

2.5 out of 5
Comfort Suites Pell City I-20 exit 158
270 Vaughan Ln, Pell City, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 467 out of 730 reviews" "
Rating 8 - Good. 193 out of 730 reviews" "
Rating 6 - Okay. 39 out of 730 reviews" "
Rating 4 - Poor. 18 out of 730 reviews" "
Rating 2 - Terrible. 13 out of 730 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great service
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Jessica,Thank you for choosing Comfort Suites Pell City and for sharing your positive feedback about your experience. We are delighted to hear that you had a great stay and received great service during your time with us. Ensuring that our guests have a pleasant and comfortable experience is our top priority, and we are thrilled that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Danny,We're thrilled to hear you had an excellent stay with us! If you have any more feedback to share, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice hotel my stay wasn't very long but I would stay again
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Latoya,Thank you for your feedback regarding your recent stay at Comfort Suites Pell City. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe location!
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Amanda,Thank you for choosing to stay at Comfort Suites Pell City and for taking the time to share your feedback. We're delighted to hear that you found our location to be clean and safe during your visit. Ensuring the cleanliness and safety of our property is a top priority, and we're thrilled that we met your expectations in these areas. Providing a comfortable and secure environment for our guests is essential to us, and we're glad that you felt at ease during your stay. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Chastin, Mascotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean! Friendly staff!
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Chastin,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be exceptionally clean and that our staff provided friendly service during your stay at Comfort Suites Pell City. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that we met your expectations in this regard. Your kind words about our staff mean a lot to us, and we'll be sure to pass along your compliments to our team. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 14 Mar 2024
Hi Jacob,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 13 Mar 2024
Hi Rosemary,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a comfortable stay at our hotel. Our team works hard to ensure that our guests have a pleasant experience, and it's rewarding to know that we met your expectations. We appreciate you choosing to stay at Comfort Suites in Pell City, and we look forward to the opportunity to welcome you back for another comfortable stay in the future.

10/10 Excellent

Paula

Liked the room. It was comfortable and cleN
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 5 Mar 2024
Hi Paula,We're thrilled to hear that you enjoyed your room and found it comfortable and clean. Providing a comfortable and clean environment is our top priority, and we're delighted that we met your expectations in this regard. Thank you for choosing Comfort Suites Pell City, and we look forward to welcoming you back for another stay in the future!

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Nice breakfast options
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 26 Feb 2024
Hi Kayla,We're thrilled to hear that you enjoyed your experience at Comfort Suites in Pell City, particularly the friendliness of our staff and the nice breakfast options. Our team strives to provide excellent service and create a welcoming atmosphere for our guests, so it's rewarding to know that we met your expectations. We also take pride in offering a variety of breakfast options to cater to different preferences, and we're delighted that you found them enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

James

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 21 Mar 2024
Hi James,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Walmart. I was disappointed that I couldn’t have a bath because management refused to give me a plug for the tub.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 7 Feb 2024
Hi David,Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for accessing nearby amenities. We'll be sure to address the issue you raised with our management team to ensure that similar situations are handled more effectively in the future. Thank you for choosing Comfort Suites Pell City, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Jaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 8 Feb 2024
Hi Jaila,Thank you for taking the time to rate your stay at Comfort Suites Pell City. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello larry,Thank you for sharing your feedback with us. It's great to hear that you found our hotel to be clean. We strive to maintain a high level of cleanliness throughout the property to ensure our guests have a comfortable stay. We appreciate your kind words and hope to welcome you back again in the future.

8/10 Good

Hyungsang, Plano

Travelled with family
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 19 Jan 2024
Hi Hyungsang,Thank you for acknowledging our hotel's location! We're delighted to hear that you found it to be convenient and suitable for your needs. Providing a prime location is a key aspect of our commitment to ensuring a positive experience for our guests. We hope to have the pleasure of welcoming you back for another stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was friendly. One of the better free breakfasts we’ve had and it was clean, spacious dining area.
Response from Guest Relation Management on 16 Jan 2024
Hi Michael,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel very clean, our staff friendly, and that you enjoyed one of the better free breakfasts during your stay. It's great to know that the dining area was clean and spacious, contributing to an overall enjoyable experience. We look forward to the opportunity to welcome you back for another positive experience.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Cathy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can do to ensure your next visit is just as enjoyable, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean
We were staying for two nights. The room itself was very clean and comfortable not to mention how spacious it was. We actually have no complaints about the room or the stay at the hotel. We highly recommend this location. If ever needed, we would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Michelle,Thank you for your wonderful review! We are thrilled to hear that you found our rooms to be clean, comfortable, and spacious. It's great to know that your stay at our hotel was enjoyable and that you have no complaints. We sincerely appreciate your high recommendation, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Michael,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team strives to ensure that every guest has a memorable and enjoyable time. If you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was extremely comfortable and room was so quiet. Best night sleep on the road in a long time!
Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Jaclyn,We're thrilled to hear that you had a great night's sleep and found our beds to be extremely comfortable! Our team takes pride in providing a peaceful and relaxing experience for our guests. We hope to welcome you back for another restful stay in the future!

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Nice hotel and close to restaurants and shopping
Stayed 1 night in Dec 2023
Response from d on 23 Dec 2023
Thank you so much for staying with us. We are pleased to know that your stay was pleasant. We look forward to your next stay. Until then, safe travels today and always!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice room. Reasonable rates. Good service and OK breakfast
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 21 Dec 2023
Hi Harry,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room very clean and nice, and that you appreciated the reasonable rates. Providing a comfortable and affordable experience is important to us, and we're glad that we met your expectations in this regard. We're also pleased that you received good service during your stay. Your satisfaction is our priority, and we're always striving to provide excellent service to our guests. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for another positive experience in the future.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good breakfast well worth the price
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Jason,Thank you for your feedback! We're pleased to hear that you enjoyed your stay with us and found our room and breakfast to be of value. We strive to provide excellent services to all our guests and hope to welcome you back in the future.

8/10 Good

Alyssa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Alyssa,We appreciate you taking the time to review our hotel. We hope you had a pleasant stay and we would be thrilled to welcome you back in the future. If you have any specific feedback or concerns, please feel free to reach out to us directly.

4/10 Poor

David, NEW YORK

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Very close to the highway, the windows are not well sound insulated. There was a double booking error caused by the web transaction and the front desk said they could not assist in any way. I asked to change rooms to the other side of the hotel on a night that was not fully booked, the desk said expedia reservations could not change room type, even though there were vacancies and I was willing to take a smaller room.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello David,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the noise from the highway. Our team strives to make our guests' stay as comfortable as possible. We appreciate your understanding regarding the double booking error, as online reservations can occasionally encounter technical difficulties. Our front desk team follows protocol in such instances, and we apologize if this was not fully communicated to you. We hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a nuce place to stay
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Jonathan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel to be a nice place to stay. Providing a positive and comfortable experience for our guests is our goal, and we appreciate your recognition. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay!!
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Naomi,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel to be a nice place to stay. Providing a comfortable and enjoyable experience for our guests is our goal, and we're thrilled that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Felicia

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Felicia,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest comfort suites we've stayed in. It was clean, the room smelled clean, sheets were clean, breakfast was good and the it was clean.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 1 Dec 2023
Hi Timothy,Thank you for choosing to stay with us and for taking the time to share such positive feedback! We're thrilled to hear that your experience exceeded your expectations. Maintaining a high level of cleanliness is a top priority for us, and we're delighted that you found your room and the entire hotel to be clean and inviting. It's great to know that you enjoyed a comfortable and refreshing stay, with the assurance of clean sheets and a fresh ambiance. We're also pleased to hear that you found our breakfast to your liking. Providing a delicious and satisfying breakfast experience is important to us, and we're glad it contributed to your overall positive impression. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 28 Nov 2023
Hi Makayla,Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our hotel to be a very nice place to stay. Creating a positive and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Darilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an overnite stay while traveling and this hotel fit the bill! Reasonably priced...nice area with several dining options nearby...shopping also if needed...yet not a bustling high traffic area like you would encounter in a larger town. The staff were very friendly and the place was very clean...the room was spacious and comfy. Would def stay again.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 28 Nov 2023
Hi Darilyn,Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our hotel reasonably priced, located in a nice area with dining and shopping options, and appreciated the calm atmosphere. Creating a positive and comfortable experience for our guests is our top priority, and we're thrilled that we met your expectations. We also appreciate your kind words about our friendly staff, the cleanliness of the property, and the spacious, comfy room. We value your patronage and look forward to the opportunity to welcome you back on your next visit.

8/10 Good

Kara, Holcomb

Travelled with family
.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Kara,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We believe in constantly improving our services and will take your comments into consideration. If you have any further concerns, please do not hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Brian

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Brian,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Lisa,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

david

Liked: Cleanliness
Nice, well kept for the price. Staff was very friendly. Room needs updating, but clean.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Nov 2023
Hi David,Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found our property well kept and that the staff provided you with friendly service. We appreciate your comments about the room needing updating, and we'll take this into consideration as we continually work to enhance our facilities. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad to know that you found your room clean. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dropped the rating from 5 to 4 due to the highway road noise from trucks. Was a convenient place to stop before going through Atlanta
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Nov 2023
Hi Sheldon,Thank you for your feedback regarding your recent stay at our hotel. We're glad to know that our hotel's location served as a convenient stop for your journey. Please rest assured that your feedback is important to us, and we will use it to assess ways to minimize the impact of highway noise on our guests' comfort. Thank you for choosing our hotel, and we look forward to the opportunity to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 6 Nov 2023
Hello Guest,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello David,We appreciate you choosing our hotel for your stay. If there are any specific concerns or feedback you'd like to share, we encourage you to reach out to us directly. We value your input and would like to ensure we address any issues you may have experienced. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Kenneth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Kenneth,Thank you for taking the time to share your review. We appreciate your feedback and are sorry to hear that your experience fell short of expectations. We value your input and will use it to improve our services. Please contact our management team directly to discuss your concerns further.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 1 night in Oct 2023
Response from d on 3 Nov 2023
We are so pleased to know you enjoyed your recent stay. Thank you for taking time to let us know how we are doing. We look forward to your next visit! Safe travels today and always.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well decorated lobby. Friendly service. Spacious, clean room. Easy walking distance to Cracker Barrel and other restaurants. Cute patio with grill. Small refrigerator in lobby with dinners, snacks, and drinks. Complementary lemon water. Great value for the price! Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 26 Oct 2023
Hi Amanda,Thank you for taking the time to share your positive feedback about your recent stay with us. We're pleased that you found our lobby clean and well-decorated, our service friendly, and the room spacious and clean. It's fantastic to know that you enjoyed the convenience of being within walking distance to restaurants and appreciated the amenities we offer, including the cute patio with a grill and the complementary lemon water. Providing a great value for the price is important to us, and we're thrilled that you found your stay to be just that. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Yvone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Yvone,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

6/10 Okay

Fredrick

Travelled with family
Liked: Property conditions & facilities
Didn't like they don't clean the room every day. They clean the room every 3rd day
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Frederick,Thank you for sharing your feedback with us. We appreciate your input and understand your concern about the cleaning schedule of our rooms. Your feedback is valuable to us, and we will take it into consideration as we review our policies. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Titus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Clean Comfort!
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Titus,Thank you for your enthusiastic feedback! We're delighted to hear that you had a comfortable and clean stay at our hotel. Providing our guests with a welcoming and spotless environment is a top priority, and we're thrilled to know that we met your expectations. We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Kathy,Thank you for taking the time to provide your feedback. We're delighted to hear that you found our rooms to be very clean and comfortable during your stay. Your comfort and satisfaction are our top priorities, and we're pleased to know that we met your expectations. We appreciate your business and look forward to welcoming you back for another enjoyable stay.

6/10 Okay

pat

Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Pat,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from D on 16 Oct 2023
Good morning, Thank you for taking time to review your recent stay with Comfort Suites. It is very helpful to let our staff know how they are doing. We wish you safe travels today and always.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable bed! Bring ear plugs if traffic noise is a concern for you. Otherwise a perfect place and great value.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 16 Oct 2023
Hi Anna,Thank you for your feedback, and we're pleased to hear that you found the bed in your room incredibly comfortable. Providing a comfortable and restful experience is a top priority, and we're glad we could meet your expectations in that regard. We appreciate your comment regarding traffic noise, and your suggestion to bring earplugs is a helpful tip for future guests. Thank you for choosing our hotel, and we look forward to hosting you again for another great value stay.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Really short stay. Got there late for checkin but front desk was really nice about it especially considering it was after midnight. Room was clean, air worked great and shower had awesome water pressure.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi James,Thank you for sharing your positive feedback about your recent late-night check-in experience and your stay at our hotel. We're pleased to hear that the front desk staff was accommodating and understanding, even though you arrived after midnight. We're also delighted to know that you found your room to be clean, with excellent air conditioning and water pressure in the shower. Providing a comfortable and refreshing environment for our guests is important to us, and we're glad that we succeeded in this regard during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back for more enjoyable stays in the future.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Suites Pell Alabama
The young lady at check-in was very friendly and provided great directions to our room. Room is clean and bed is super comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Cathy,Thank you for your positive feedback about your recent check-in experience and the comfort of your room at our hotel. We're delighted to hear that the young lady at check-in was friendly and helpful, and that you found your room to be clean and the bed super comfortable. Providing excellent customer service and comfortable accommodations is important to us, and we're thrilled that you had a positive experience during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back for more comfortable and enjoyable stays in the future.

10/10 Excellent

Barry

Travelled with family
It was just fine……
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Barry,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your feedback with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.